Vincci Saphir Palace & Spa

7.0

Good

150 Guest reviews

7.0

Good

150 Verified Reviews

Read all reviews

Cleanliness7.2/10

Service7.4/10

Comfort7.6/10

Condition7.0/10

location8.6/10

Neighborhood7.8/10

Value7.0/10

Amenities5.8/10

Did not like not cleaning the room every day and elevators out of order

a terrible stay and an ugly hotel

the hotel had no air conditioning. it didn't work at all. not great when it's in the 80's (high 20's C) at night. I asked for someone to fix it, the staff said all rooms are like this. In the advertisement they said they did have air conditioning. It was also a dirty hotel room that wasn't well laid out. I'd advocate avoiding this place.

Lovely hotel affected by challengin

Stayed here before. Lovely spacious room and bathroom. Not as thoroughly cleaned as I woud have expected for a 5* as evidenced by hairs in bathroom and shower and sand on console table and floor. Staff generally ok and friendly but not as warm/attentive as in some other local hotels. Reasonable and fairly standard meal selection. Good salads and some freshly cooked foods (grilled fish, pizza, pasta omelettes etc.) Limited 'animation' more suited to couples seeking a quiet break than families with young children. Would stay again

Nice place

This is not a 5 star hotel.

The food for breakfast was limited and not good. The restaurant was not clean, no AC,flies arpund the food, dust on windows, cabinets, vases, dirty table clothes, plastic caps, no spoon available. Juice was not fresh. The first room we got was a work in progress. Doety and damaged curtains, dirry sheets, toilet not cleaned, towel on the floor, mini fridge on the floor, dirty Windows, 2 exteas twin beds were in tje room, and.no shower..we did ask them to give us another room...the other room was cleaner a little bit, but there were no rowels until we asksd for them. Please check hotels nwforw you gibe wrong infos to people

Great stay! I have visited Hammamet many times having lived in Tunisia now for more than 3 years and this is one of my top hotels. Hotel staff was friendly and welcoming. The room had a beautiful view of the sea and is steps away from its private well kept beach. The breakfast was good as well. Its also only a short walk to the marina where you can find cafes and restaurants. The pool was also big and clean.

Not a 5 stars hotel. Maybe a 3 1/2 or 4

Our friends went to this hotel for their honeymoon 5 years ago and recommended it. They were as disapointed as we were when they realised nothing had been updaded in 5 years. There was a tear in the (outdated)curtains and stains on the towels. It wasn't dirty, the rooms were spotless. But it wasn't the 5 stars hotel that it was back then. We had a room with sea view and weren't disapointed by that. The food was excellent. We were expecting wifi in the lobby only(as advertised) but it was available in both of our rooms. Their private beach was super clean.

Not comfort

Noisy at the room the floors are marble so whenevee other rooms move chairs noise can be heard easily & cairtins are not coverd with black out that prevent light at the room.

Worst hotel experience so far

The hotel is so over priced for its services and quality. At least you would expect a bottle of water at your suite upon check in. AC wasn't working properly, room safe not working, paid for dinner and was informed that I had to pay extra for any drink, including water.

3 stars

Not bad nice beach no activity in September a lots of Algerians tourists very noisy and disrespectful

Ok overall

Not bad ,no bathroom at the beach ,no water to wash your feet from sand ,air condition is shut off in all rooms in September it's 85 deg !!!! I guess they wanna safe money on electricity ,the pool tile is very slippery, the pool is old ,need TLC !! 0 activities what so ever ,same music at the reception for 3 days slow sad piano music ,super boring and sad ...the food was ok the first night but not the second it was kind of cheap /restaurant stuff are friendly except the omelette dude who was complaining that he is not getting paid enough to do his job ..also this hotel has a bunch of rude Algerians tourists ,very noisy peoples and very impolite peoples so be aware ,

Nice , beach hotel, lots of activities for the kid

Good experience and friendly staff, however watch out for the excursion sales guys especially on arrival when they try to sell you a quad bike or boat trip they will follow u around for the sale. Haggle them as its 1/2 the price outside. Don't pay more than 40 dinars for quad bike , u can get it for 30 outside.

Terrible staff .. Horrid food and dirty place

Been moved from my original booking in a different hotel , this hotel was imposed on us last min . Been given a voucher for a spa treatment and lunch and dinner . The food was terrible .. And regarding the spa it was made impossible for us to attend as we were given restricted times only if an hour slot .. Which take it or leave it .whuch we could not use . The spa personnel really rude !!

One of my best holidays!

I stayed at this hotel for 7 nights in October and thoroughly enjoyed my stay. Staff were very helpful and polite (especially lotfi at the reception desk.) I arrived early but my room was prepared for me within half an hour. I also received a complimentary upgrade to a sea view room. The view was stunning and the room was very spacious with my own private balcony. The room looked exactly the same as the pictures on the website which is usually quite rare! I stayed on a half board basis - there was a lot of variety with the food and there was something new every night. I never struggled to find something to eat but the food was a little bland for my taste. The location was brilliant, the beach was on the doorstep and there was a supermarket two minutes away. Port yasemine is only a ten minute walk away and hammamet is a short cab ride. There is also a lovely little cafe (hot2hot) nearby where we had lunch most days for a very small price. A few point for improvement - I could not log into the wifi even in reception for the first few days. Subsequently I managed to get wifi access in the hotel lobby but not in my room. Also, the bathroom/toilet was quite dirty - there were a few permanent stains which were not nice. Overall, this is a lovely hotel, great value for money, great location, staff are brilliant and I would definitely return!

Holiday in November

very quite and very few vegetarian option

Bad hotel old furniture ...nthing working properly

No thing is working in the spa. Bad food. Bad service...ver old furniture...no mentenance done for entire hotel ...bad management...

awful customer service

To start with, this is not a 5 stars hotel by any means! The furniture, carpet and bedding is very old! There are stains on everything. The carpet on the hallways look like it's 100 years old. I stayed there for 5 nights... the room was not cleaned once! They would make the bed while I was gone, but not clean the floors or the bathroom. The balcony looked filfthy when I first arrived and it was never cleaned, dispite the fact that I requested it to be. The staff was extremely rude and unhelpful starting from the gentleman at front desk. They all look miserable at their job and are not afraid to show how much they don't care. Breakfast was nothing special, not much variety. Dinner was better, more options. The location is not bad, there are some shops and restaurants within walking distance. The hotel is right in front of the beach. I did not go in the water at all... the beach is the dirtiest I have ever seen. There is trash all over!!! Unbelieavly dirty! I would not recommend this hotel for anyone unless you have a very small budget.

average

nice hotel, nice pool and beach. food was pretty much the same everyday for our week, so lack of variety made it boring especially with a young child. rooms dont have irons which is disapointing for a 5* hotel so you have to pay to use their ironing service. some staff were friendly, although the majority were rude (especicially cleaning staff) and need lessons on customer services.

Fantastic see view hotel

I would rate this hotel as 4 star hotel not 5 star. Rooms of this hotel need upgrading. Staff members are ok but sometimes they looked tired. We stayed 5 days and saw same people working from breakfast to dinner. In the reception lutfi was very helpful.

Unhappy Customer

This has not been a holiday but an endurance test which I think I passed with flying colours. This is not a five star hotel. At best four star rating with much improvement to be made by the hotel management. The staff seem to have a really bad attitude with certain guests that has not gone unnoticed by myself and others. They ignore certain guests and are over familiar with guests that are tipping them. They walk a fine line between downright rudeness and over familiarity with paying guests. If you enjoy drinking to the small hours and sunbathing all day this is the ideal holiday choice, but then you might have just picked Benidorm for a travel destination. The staff are the main problem of this hotel they are very artificial not genuine. My travel companion said good morning to the man in the restaurant making omelettes he completely ignored her and smiled and said hello to another guest. The similar thing happened when I went to reception half way through talking to me the woman at reception just turned away and started dealing with another customer's enquiry. Only when I said I wanted the hotel mangers name did I get the attention of these rude staff. The man at the reception panicked and said do I want to put a claim in. Now why would they be worried that I speak to the hotel manager unless they had something to be guilty about. A complaint is going into this hotel. I never want to visit this place again with these horrid staff, one visit was enough.

Decent hotel however not worthy of 5 stars

We stayed here recently after reading some excellent reviews. The location is beautiful, a short walk away from the marina. The hotel overall is nice however definitely not worthy of 5 stars. The room was lovely and spacious with an amazing view of the sea. The food was decent however after a mix up with our board basis we felt that the whole situation was handled extremely unprofessionally by the restaurant manager. Rude ,arrogant man. Not expected of a 5 star hotel. The spa staff were by far the most warm and welcoming. Doubt we will return though

Great holliday in Hammamet

I really appreciated the week we paased in the Saphire Hotel, everything was almost perfect if we except the week end, the food wasn't good as it was the other days...I will return for sure

Nice hotel but not a 5 star. More like 3.5

This hotel was probably a five star when it first opened, but now it is much below that. For example, the towels are faded and frayed, many of the dishes are chipped, some of the trim in the public area bathrooms has mildew growing on it, and there is mildew in some of the grout in the shower. However, it is comfortable and still a good value, just not five star level. The staff are friendly and helpful, the food is good, the A/C works well, the pool is lovely, and the area is great for a get-away. We took a 15 or 20 minute cab ride to the old medina, but the shopkeepers were very insistent, which some people might find fun but we don't particularly, so we left the medina after only 15 minutes or so.

Clean hotel, spacious rooms, however terrible wifi

The staff were pleasent if unchallenged, the moment you had a comment/complaint they were different. The breakfast buffet contained lots of food but not necessarily the type of food you would want to eat or associate with a four star hotel. The wifi connection was terrible and only worked in the lobby area at certain times of the day.

Brilliant stay

An excellent hotel, with reasonable facilities but BRILLIANT staff! We had some issues on arrival, which were dealt with immediately and we were given a complimentary upgrade to the Honeymoon Suite. Khadija, head of Guest Relations made a great deal of effort to get to know us and ensure all our needs were met. Having stayed in a number of 5* hotels, we must say this one has the best staff we have come across.

Nice hotel

Very clean hotel the food the staff very nice but not 5 star good location

Would stay again

Excellent service.Huge room,very clean.We had booked half board and because we arrived after restaurant closed,11pm the hotel sent us up a meal to the room.Like majority of hotels here the hotel has a private part of the beach across the road from hotel with sunbeds and staffed for drinks etc.Staff in the hotel were excellent and nice breakfast.The reception staff were also really good.Nice looking pool although we did not try it as only there one night

Average hotel . Location a bit dull. Not much going on apart from the usual souvenir shops.

Nice hotel for a short break

I stayed here for 4 days and it was a nice hotel. The rooms are really clean and spacious. The downside is double beds are 2 singles pushed together. We went halfboard and the breakfast was nice. If you want a english cup of tea please take a kettle. Evening meal was nice lots of variety. The entertainment in the evening was the best. Had a laugh getting everyone involved. overall I would recommend this place.

The most friendly staff

The mass of all inclusive hotels have had a dramatic effect on the local economy, there are few local shops, restaurants and bars and Hammamet is quite run down and many buildings vacant. The hotel needs updating, and a lick of paint would improve its appearance. HOWEVER, the staff are truly what made our stay enjoyable. They are always smiling, kind and welcoming. I read some previous comments that they are a little over familiar, perhaps, but not in a detrimental way. If you embrace the fact that you are in Africa and know that this independent state is continuing its struggle to improve its economy and the welfare of its people, then perhaps like me you will appreciate that you have indeed been privileged to stay in a 5 star property. Top tip for the British: Leave your stiff upper lip at home and travel with an open mind.

Disappointing - would not recommend

I went to the Iberostar for a girls holiday - the aim was to do nothing and chill out for a week. The first shocker to 2 British ladies was the lack of kettle. This meant we had to call down to reception for hot water every time we wanted a cuppa. That would be fine, except that room service regularly takes 30mins - whether you're ordering hot water or food - and they frequently got the orders wrong or ran out of XYZ ingredient. The room was nice, the pool was lovely and overall the place in itself was OK (although not what i would expect for a 5 star). The food in the morning buffet - i thought - was appalling. I really didn't look forward to it and i basically ate pancakes for a week. The evening buffet was nicer, although not always very nice either. My biggest issue with the place was the creepy hotel staff! Every time we asked something to the waiters, we had to put up with various questions about where we were from/ what our names are/ what's our favorite food etc, while being looked up and down. This applied to the majority of the staff, some were very nice and helpful. But overall, i would not recommend a girls holiday here, we felt very uncomfortable and lost all patience with them by the end of the week - how hard can it be to just serve me what i asked for? I would definitely not recommend this hotel.

Excellent Hotel

An amazing holiday would definitely recommend. I could not fault any part of the holiday. Any queries were handle with the up most care and efficiency The beach had activities like jet ski, paragliding, etc. And by the pool there was always entertainment.

Wonderful vacation and best hotel!!

I cannot imagine going to Tunisia without this hotel. This hotel is beautiful, immaculate, oceanfront and has the most amazing staff ever!! Best hotel I have ever stayed in. A must see!!

Don't believe the bad reviews

Great hotel, great staff, great food. It's a lovely area, with a fantastic beach on the hotel's doorstep. People will try and get you in their shops, but if you say no they will leave you alone. It is a safe place for all people, and would be very good for families.

superb

Stayed fir our honeymoon. An excellent experience. Room perfect, view of the sea amazing. Made to feel welcome by staff who have an excellent attitude and make you feel very comfortable. Of particular mention are mr lotfi at reception and ahmed and karim in the dinner hall. All three went out of their way to make our stay special highly recommend this hotel to anyone visiting Tunisia. The food was excellent.

Fantastic hotel

The staff couldn't have been nicer the room sand facilities where brilliant Had a fantastic holiday.

Lovely hotel

My Husband and I stayed here for his birthday and had a lovely time, the staff were friendly, the spa was great and the food was nice, we plan to come back later in the year to use the spa again

Great hotel

People were very welcoming and nice hotel was a real 5 star clean and tidy

Nice inexpensive place to stay for but luxuary

stayed a week with my husband for a romantic getaway. rooms where nice and clean and beautiful view of outdoor pool but we went when was to cold for out door pool but went to indoor pool and it was nice and not many swimming. Food was very very good and nice service and lots of different varied of foods. Each night entertainment music, dance, different shows. I would highly recommend this place for a getaway.

saphir Palace

Good hotel overall. We stayed half board which was good as great places to eat nearby. We were a little disappointed that the table tennis was broken for over a month and not been replaced. Although all staff were very polite and helpfull and the food was great it lacked 5star due to little things eg evening entertainment was silly and not much to do .

a "five-star" hotel

it's a five star hotel but you may not expect it to reach the five star standard in Europe. the location is good but the beach may be a little bit small for me but it's ok. The double room is comfortable but the extra bed in a triple room is not so good and the triple room is very small. The most unsatisfied point is the wifi. the speed is too slow and only available in the hall. No internet connection is in rooms. Overall it is very good for the price.

Five star? Not even four. Maybe three and a half..

It was December. The hotel was cold and no attempt to heat the lobby was made. The room was spacious, but badly maintained. The door frame was weak and needed to be hammered. The safe was broken and could not be fixed. Old stains on the floor were visiable. The breakfast was very poor. The swimming pool was not heated properly. The staff was nice, but admitted the hotel had deteriorated. The same fring pans were over used for all meals. It turned out that the Spanish group Iberostar bought the hotel two years ago from Sofitel and decided not to invest a single Dinnar on it. A neglegence that was in evidence everywhere!

not a 5 stars hotel

absence of proffesional management and the staff needs alot of training. The staff is extremly exhausted and does not really care except for the reciption staff member. bad house keeping and room service. The food is acceptable with no change in varaities

iberostar saphir palace

good hotel but the price of the spa it s expensive for tunisia

Premesso che assolutamente non è un hotel a cinque stelle .... forse lo era quando tanti anni fa è stato aperto. la struttura si presenta trascurata a partire dal giardino dai bagni esterni e dai pavimenti esterni mentre gli interni sono decenti. il personale è cordiale e i pasti erano buoni per accedere alla piccola spiaggia privata del hotel ( molto trascurata anche quella) bisogna uscire dal hotel e attraversare una strada bella la SPA con personale veramente cortese invidiabile la posizione ma comunque non ci tornerei

l'unico richiamo e sulla mezza pensione che non include i soft drink nemmeno l'acqua durante la cena

Tuffa och otrevliga personal, ingen roomservice, har betalat för 5 stjärnor men det motsvarar inte ens 3 tjärnor.

Nul

Les repas ne sont pas digne d'un tel hôtel, en demi-pension on nous fait payer l'eau au dîner alors qu'elle est disponible gratuitement au petit déjeuner, totalement inacceptable, l'eau est comptée 6 fois son prix, ridicule. Et il est interdit de ramener de l'eau de l'extérieur !

horrible

Juste des photos joints, faites votre propre opinion ! PHOTOS: -piscine -grille piscine -cafard -pignon mort a coté des chambres -sol du restaurant -hôte du self -mini club enfant -poubelle piscine -transat piscine et plage .....

Unfreundliche personal beim checkin obwohl es probleme war wegen expedia und wir nix.damit zu tun hatten. Unfreundlich zu gästen

Ne jamais y aller!!

Catastrohique, ne mérite même pas 3 étoiles

Peut mieux faire il n'est pas digne d'un 5 étoiles certains personnel n'est absolument pas courtois le petit déjeuné n'est pas trop copieux

Bon hôtel pour la région

Accueil très sympathique, grande chambre avec vue sur mer très bien, belle piscine extérieure avec bar dans la piscine, piscine intérieure chauffée très agréable, accès spa, hammam pourrait être plus simple et en libre en accès (il faut payer suivant ce qu'on veut faire), buffet du petit déjeuné pas extraordinaire. On ne nous a pas proposé de parking sécurisé pour notre véhicule, simplement parking devant l’hôtel (plus ou moins en double file).

Établissement pas à la hauteur de 5 étoiles Service restaurent moyen

War wie immer, gut und passend für mich. Gehe sicherlich wieder

Hotel sehr nah am Strand

Es war zwar nur ein kurzer Urlaub (4 Tage) aber er uns sehr gefallen.

schönes Hotel

Hübsches Hotel mit gutem Service . Ich kann es nur empfehlen

Hotel decevant pas de lit bebe pour ma fille je demande un lit double et jai deux lits collés la nourriture est infecte et j'en passe le seul point positif est la piscine.

Hôtel 4 pas plus

Excellent pour le personnel Buffet médiocre Animation inexistante Vu sur mère superbe

Apres 5 heure de route en arrive a l’hôtel Saphir Palace.Pas de parking, en arrive a 14H45 chambre pas prête (en remplis les formulaire en signe en bas) d'habitude je donne mes passeport et la réceptionniste elle s’occupe de tout pour un hôtel 5 etoile. en a reçu la chambre vers 15h pas de bagagiste la réception elle nous a donne la clés le numéro de l’étage débrouille vous pour trouve la chambre et mon mari il porte les bagage on a tourne presque 10 minute pour trouve la chambre sachant je me suis levé a 4h de matin pour traverse l’Algérie en passant la douane algérienne et tunisienne.Chambre salle plein de poussière sous le lit, salle de bain salle, pas de serviette pas de peignoir mini bar vide??? je descend pour voir la réception pour demander pour le mini bar mémé pas une mini bouteille d'eau fraiche elle ma répondu sur commande. J'ai annuler ma réservation et quitter cette hôtel.

5 Stern Hotel

Zeit vom 02.05.2017-09.05.2017. Hotel und Personal immer sehr freundlich, Sicherheit gross.

bel hôtel au premier abord et bien situé mais ...

En tout premier j'ai contacté l'hôtel de la France pour avoir un taxi privé pour venir me chercher à l'aéroport on m'a donné un tarif au téléphone de 160 dinars aller retour payable à l'hôtel (donc 80 dinars par voyage ), à l'arrivée quelque est bien venu me chercher ,j'ai su après que c'est un réceptionniste qui est venu avec sa propre voiture et ma demandé 100 dinars pour être venu me recherche biensur je n'ai pas reçu de facture ,un peu déçu au début de mon séjour .et pour le retour idem pas de taxi toujours le même réceptionniste on aurait dit une petite mafia tunisienne organisé dans le sein de l'hôtel. Après rien à dire sur la superbe chambre mais les points négatifs Pas de chaîne française /pas d'informations dans les chambres au sujet de l'hôtel heures des repas ,petit déjeuner /j'ai signalé à la réception que l' eau de ma douche ne s'evacue pas ,donc a chaque douche j'ai patogé dans mon eau sale tout le long de mon séjour . et pour finir le buffet petit déjeuner et repas du soir très décevants sans goût ni saveur à part la salade méchouia qui été bonne ,le restaurant très très vétuste en mauvais état rien à voire avec l'hôtel.

J'ai demandé au personnel de m'installer un lit de bébé à côté du notre, ils ont dit ok mais en vain, rien n'a été fait. Il n'y a pas de parking pour voitures.

Excellent séjour

Je recommande sans hésitation ! Hotel très calme personnel au top ! Et la chambre est magnifique très propre et très confortable !! Service culinaire au top aussi beaucoup de choix ! Je recommande!

Excellent sejour !!

Je recommande vivement ! Un hôtel relaxant très très accueillant, et très calme. Le restaurant propose des plats variés et bons. Belle piscine, réception agréable avec son café. Le plus fort de cet hôtel c'est le service, un personnel à l'écoute, souriant et très serviable.

voyage couple pour relaxer pendant 1 sem

sécurisé par vigie omni-present bon point portier très très aimable et accessible à vos besoins ou souhaist WIFI uniquement dans le lobby pas en chambre :petit bémol sans grande importance tarif Bar lobby : on se rend compte ul 'on est dans un 5 étoiles ; snif.....

accueil, restaurant, chambre et sécurité...rien a dire vraiment c'est le top. Merci a tous le personnels de l'hotel, bravo...sans oublier bien sûr les forces de l'ordre a chaque coin de rue.

“Hôtel sympa ”

Je viens de passer un très bon séjour avec ma femme a saphir place et on a bien profité de notre séjour avec un accueil chaleureux, un staff a votre disposition, une chambre très belle, vue de mer, bien propre. Cependant, le dîner était en menu et non pas un buffet puisqu'il n'y avait pas quelques résidents.

Personnelle incompétent

Le personnel et tout simplement et vraiment mal former

3 étoiles pas plus!!!

je suis tout simplement choqué par cet hôtel. chambre salle. bouffe dégueulasse. juste la position est idéal

Hôtel très bien disposé et agréable

très bien accueillit manque d'animation, musique, voir pour chauffer piscine extérieure car pour un 5 étoiles ç'est normal. Repas très bien et allinclusive aussi

Excellent hôtel

Excellent hôtel, la chambre est très confortable, buffet très varié et les personnels sont très professionnels et très gentils

Bel hotel ou nous avons été reçu chaleureusement

c'est la troisième fois que nous venons en Tunisie à Hammamet, mais l première fois que nous sommes descendus dans un palace. Le site est magnifique avec des activités très plaisantes. Les chambres sont acceuillantes et propres, les repas variés et copieux. Globalement le personnel était serviable et gentil

Bello ma...

Bell'albergo nella nuova zona di Yasmine Hammamet. Ideale per chi ama le strutture grandi e di apparenza. La sostanza non è proprio da 5 stelle ma più simile ad un 4 stelle, ma inTunisia è cosi.