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Help Center
How can I add other guest to my hotel booking?
How many nights can I book per booking?
How is giveback calculated?
Why I don't see any option to pay with crypto?
How do I export transactions for tax purpose?
Can I book for someone else?
How can I access to concierge service/concierge.io?
Where can I claim my SMART bonus, Ambassador bonus, Contributor tasks, Gleam tasks?
How can I delete my account?
What are Smart Benefits and how can I activate them?
How can I arrange transportation to my hotel?
How long should I wait for my deposit?
Why I cannot find this hotel/room on your site?
How can I amend or extend my stay?
Can I reserve a cruise with Travala?
Where can I find my invite/referral code?
How can I swap my AVA?
How can I contact the property?
How long should I wait for my refund payout?
Can I transfer my Priority Boarding to another traveller on my itinerary?
Can I get a refund on Priority Boarding if I no longer want it?
Can I purchase Priority Boarding for multiple travellers on my itinerary?
Is there any discount available if I do not have any AVA tokens?
Can Travel Credits be used to pay at the property?
How do I make a booking using Promo Credits?
How can I buy Travel Credits?
How can I obtain a payment receipt or invoice for my flight booking?
How can I obtain a payment receipt or invoice for my hotel booking?
How can I get a refund for my hotel booking?
If I cancel my current hotel booking, will I pay a fee?
What customer support options are available if I encounter issues during my booking process?
How many payment options does Travala.com currently accept?
How do we determine our hotel sort and filter order?
What is the maximum number of rooms that I can book per booking?
Where can I report a bug?
Can I Change the Property?
How do I Report a Bug?
How can I use partial payment?
How will I receive my refund on a partial payment?
What is partial payment?
Do I Need to Register for an Account at Travala.com so that I can Make a Booking?
How can I Register a Travala.com Account?
Is there any Limit on Buying Travel Gift Cards?
How long are Travel Gift Cards Valid?
How can I Redeem a Travel Gift Card?
What is a discount voucher?
How can I check the validity of a discount voucher?
How can I use a discount voucher?
What are Promo Credits?
How long are Travel Credits & Promo Credits valid for?
What are Travel Credits?
How do I make a booking using Travel Credits?
Which cryptocurrencies are accepted as payment on Travala.com?
What happens if the cryptocurrency price changes between the time of booking and payment confirmation?
Are there any loyalty programs or rewards for using cryptocurrencies for bookings on Travala.com?
How can I add breakfast to my booking?
How do I change my payment method?
I cannot find my booking in my account, how can I add/link it?
What can I do if I overpaid or exceeded the amount for payment?
Can I change my booking if I booked incorrect room type?
What is the withdrawal limit within a 24hr period?
Why can I log in after switching my phone?
How can I move my Google Authenticator (2FA) to a new phone?
I paid for my booking but have not received anything.
Is it possible to get my travel credits back in cash?
What is AVA?
How do I check if my hotel reservation is refundable?
How to disable Google Authenticator (2FA)
I want to withdraw less than the minimum amount, what are my options?
Which lounges are supported by Priority Pass?
I have activated the Smart Diamond membership, when will I receive my Priority Pass?
How do I get my flight boarding pass?
How do I sign up to become an Affiliate Partner?
Do you have an Affiliate program?
Can I upgrade my flights to business class?
I entered the wrong name under my flight reservation, what do I do?
Do my free Priority Lounge Passes carry over from year to year if unused?
Do I receive 4 free lounge passes per calendar year or does it count from 1 year when I register for Priority Pass?
Priority Pass asks for credit card details, will I be charged?
Will the Priority Pass membership be renewed annually for free?
If I have 2 Travel Tiger NFTs, do I get more lounge passes?
How many Priority Pass lounge passes do I get per year?
Who should I contact if I have issues with Priority Pass?
How do I get started with and use Priority Pass?
Does Travala.com have multi-city as a booking option?
Is AVA taken from my Travala wallet once I click Complete Reservation?
Which wallets can I use to store AVA?
Where can I buy AVA?
Can I change my flight date?
How to Buy a Travala.com Travel Gift Card
When will I receive my flight refund?
How can I add an infant to my flight booking?
How can I add other passengers to my flight booking?
What payment methods does Travala.com accept?
When will I receive my hotel refund?
Where can I find the hotel cancellation policy?
What is the difference between non-refundable and free cancellation for a hotel booking?
Can I cancel my hotel booking?
Does the Best Price Guarantee apply to flight bookings?
How many rooms can I book in one booking?
Can I change or cancel a hotel booking if it is non-refundable?
Why did my hotel booking expire?
What should I do if my hotel booking expires or fails after payment is made?
How do I make changes to my hotel booking?
How do I change my hotel?
How do I request extra beds or baby cots for my child(ren)?
How do I request an early or late check-out?
Do you have a phone number or hotline?
Why isn't there any hotel availability showing?
What should I do if I can't find my hotel confirmation email?
How many rooms can I book?
When will I receive my hotel confirmation email?
Where can I find the activity cancellation policy?
Why can't I see the option to add Priority Boarding?
How do I add Priority Boarding to my booking?
What are the benefits of Priority Boarding?
Can I add Priority Boarding afterwards?
What is Priority Boarding?
How do I cancel an activity booking?
How can I obtain a payment receipt or invoice for my activity booking?
How do I apply for a refund on my activity booking?
Will I get a refund for my activity booking?
How is my activity refund paid back?
How can I pay for my flight booking?
How can I pay for my activity booking?
I didn't receive my activity vouchers. What should I do?
Why do I need to select a time slot?
When will I receive my activity confirmation email?
Is pick up and drop off transport included?
What is TravelSmart Protection?
How do I make changes to my flight booking?
What is an airline schedule change?
What are my flight refund options?
How do I check if my flight booking is refundable?
How do I cancel my flight booking?
What happens if the carrier cancels my flight?
What is my baggage allowance?
Do I need a visa?
How can I use Travel Credits?
Who can activate the Smart Benefits?
Can I use the AVA Smart Program and another program at the same time for my booking?
How can I start career with Travala.com?
Can I split a payment between crypto and credit card?
How does TravelSmart Protection work?
How do I add additional baggage?
Why didn't I receive my flight confirmation email after I paid?
What NFTs are currently supported for activating the Smart Benefits?
How do I select the cryptocurrency payment option during the booking process?
I found critical security vulnerabilities in your system, who can I contact?
How do I make a Best Price Guarantee claim?
How much discount can I get with the AVA Smart Program?
When does TravelSmart Protection apply?
Why can’t I add checked baggage to my flight itinerary?
Do I need a passport or other identification documents?
Do I have to keep my NFT in my wallet to use the Smart Benefits?
What is your email address?
What crypto currencies are accepted for payment?
What are the Best Price Guarantee conditions?
How do I Unlock AVA from my Smart Membership?
Do I need TravelSmart Protection?
Do I require travel insurance?
Can I upgrade to a higher Smart membership while my Smart Benefits are active?
What Social Media accounts does Travala.com have?
If I have an Active Hotel Booking and become a AVA Smart Member now, will I receive my Loyalty Reward?
What assistance does TravelSmart Protection include?
How do I select my seats?
What happens once the free Smart Benefits end?
How can I list/register my property with Travala?
What are the benefits of becoming an AVA Smart Program member?
Can TravelSmart Protection apply more than once?
Why has the price of my flight changed?
Can I use the Smart Benefits and another program at the same time?
Who can join the AVA Smart Program?
Does TravelSmart Protection apply to COVID-19 disruptions?
Do I need to book an airline ticket for my child or infant?
What are Travel Tiger NFTs and where can I purchase them?
Does TravelSmart Protection still apply if I make a change to my itinerary?
Can I add a frequent flyer or loyalty number when making my flight booking?
How do I activate the Smart Diamond membership?
Where can I find more information about TravelSmart Protection?
I entered incorrect passenger details when placing my booking. What can I do?
I made a mistake when making my booking. What can I do?