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16 May 2025
Friday
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17 May 2025
Saturday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at TRYP by Wyndham São Paulo Guarulhos Airport (Transit Hotel) in Guarulhos (Aeroporto Internacional Governador André Franco Montoro), you'll be a 5-minute drive from International Terminal Duty Free Shop. This hotel is 14.8 mi (23.8 km) from Expo Center North and 15.4 mi (24.8 km) from Anhembi Convention Center. Stay in one of 80 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary bottled water. Featured amenities include a 24-hour front desk and a water dispenser.

Hotel policies

No elevators

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 10

Pet max weight (per pet) in lb is 22

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: Anytime
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property. This property is located inside Guarulhos International Airport (GRU), Terminal 3, in the international departure/transit/airside area. This property can only be booked by guests who are in transit on international flights, or who are departing on an international flight from Guarulhos International Airport (GRU). Guests departing on an international flight must have a valid boarding pass (flight check-in via web applicable) and only carry hand luggage. Guests on a connecting international flight must stay in the transit area, have a valid boarding pass, and only carry hand luggage. Please note that guests cannot access or retrieve their checked luggage while staying in the hotel. Passengers departing on domestic flights cannot access this property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Property is located within an airport and access is restricted to airport travelers only; flight boarding pass must be presented upon check-in
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Pet fee: BRL 154 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 154 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

Spanish

Amenities

Most Popular

Free WiFi

Dining services

Pet friendly

Concierge

Entertainment

Smoking areas

Accessible facilities

Other

Garden

Free breakfast

24-hour front desk

Designated smoking areas

Number of restaurants - 1

Number of bars/lounges - 1

Water dispenser

Wheelchair accessible (may have limitations)

Food and water bowls

Litter box

Dog exercise area

Hotel reviews

7.2
Good622 Verified Reviews
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Cleanliness8.2/10
Service7.6/10
Comfort7.4/10
Condition7.6/10
location8.0/10
Neighborhood7.2/10
Amenities7.6/10
10/10
Exceptional
Justin, 06 Jan 2025
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Nice place

10/10
Exceptional
MARCIO, 13 Nov 2024
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Praticidade

Muito pratico e confortável

10/10
Exceptional
Henry, 28 Oct 2024
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Perfect option for an international overnight transfer, so much easier than leaving the airport, could get up an hour before my flight left. Take heed of all the warning that you must have boarding pass and no bags to pick up

10/10
Exceptional
fernando, 22 Oct 2024
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It is an excellent option for transit hotel at terminal 3

10/10
Exceptional
Rodney, 08 Sep 2024
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Great place! I think the directions to get there should be more clear and also need more signage at the airport. Airport staff isn’t aware of the location!

10/10
Exceptional
Lyla, 16 Aug 2024
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I think more airports need to have hotels like these for long overnight layovers.

10/10
Exceptional
Jeff, 14 Aug 2024
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very enjoyable stay

4/10
Poor
Abraham, 11 Aug 2024
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Be Warn. I booked the hotel thinking it was a good choice but no. The Hotel is in the Departure area of airport but if you can't go there, you'll miss your check-in date. I couldn't go to departures cause I needed a barding pass to get through security but the airline wouldn't give it to me. So, I missed my check-in date and had to get a Hotel outside the airport. And after repited fail attempts to contact the property, I don't know if they are going to charge me for the booking.

8/10
Excellent
Javier, 28 Jul 2024
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Convenient

Very practical as it is inside the terminal. The same room and service would cost a third outside the airport.

10/10
Exceptional
Paula, 28 Jul 2024
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Eu vi alguns reviews negativos e sinceramente nao sei pq as pessoas reclamam tanto. O hotel é excelente em relacao comodidade. Pois estas dentro do terminal 3 e praticamente menos de 10 minutos caminhando para qualquer portao desse terminal. Obviamente nao é um hotem 5 estrelas. Mas ele é pratico, limpo, confortavel, staff super atencioso. O buffet de cafe da manhã tem muitas variedades e é gratuito. Na minha opiniao, eu apenas recomendaria para ter cozinha 24 hs e atendimento de bar/cafe tb. Como atende un publico internacional e com diferente fuso horario, seria interessante fornecer esse tipo de serviço (restaurante fecha as 22 30). Eu cheguei morrendo de fome e muito cansada para ir ao terminal novamente e comer. Entao fiquei sem jantar. O resto é muito bom mesmo.

10/10
Exceptional
JUAN, 11 Jul 2024
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Incredible access within the terminal

10/10
Exceptional
William, 24 May 2024
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This hotel is in the airport and right near the gate I needed to go to in the morning! Staff was amazing front desk breakfast and bar housekeeping as well the rooms were spotless! Only reason I didn’t give facilities 5 is the shower didn’t drain well and the air seemed not so fresh in the hotel but other than it’s perfect

2/10
Poor
Lisa, 22 May 2024
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I was told I had to leave and pick up my luggage and then could not even get to the hotel for the 8 hours I wanted to sleep there. There was no one answering phone and I had to buy other accommodations. They refused to refund. WORST EXPEDIA EXPERIENCE EVER. Avoid.

10/10
Exceptional
Ton, 19 May 2024
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Excelente

Excelentes instalações. Bom atendimento. Café da manhã bem-servido. O checkin à noite pode ficar concorrido por conta do hotel ter parceria com operadoras de Lounges.

8/10
Excellent
Petek, 09 May 2024
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Hotel location is very convenient for international travelers. Air system needs upgrade, way too noisy. But clean and comfortable.

2/10
Poor
Emory, 30 Apr 2024
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The hotel is located inside of the terminal, which is very inconvenient. We had to go through customs with our bags just to enter the hotel area. The next morning, we had to go back through customs with our bags and check them in at the terminal. It was an awful awful experience..

10/10
Exceptional
Steve, 19 Mar 2024
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My stay was very helpful. I did have difficulty finding it. I think signage could be improved.

10/10
Exceptional
Geoffrey, 10 Mar 2024
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Very conveniently located inside Terminal 3 Great restaurant option. Clean rooms.

8/10
Excellent
Verified traveler, 15 Feb 2024
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Good

We booked this hotel to make our 12hs stopover at GRU airport more comfortable, and the hotel did its job. Quiet room (though windowless), complimentary breakfast, and a small garden to breath an outside air. The amenities are quit basic and quite expensive for the hotel's grade, but still I'd chose this one again than having to move to a better hotel in Guarulhos city.

10/10
Exceptional
Homero, 14 Feb 2024
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Very good place.

2/10
Poor
Hortensia, 07 Feb 2024
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Horrible Experience

Imposible to find the Hotel. You have to check in first and that doesn’t leave you with time to: 1.- find the hotel because signs don’t work 2.- you only get nearly 3 hours before boarding

2/10
Poor
Wilson, 07 Feb 2024
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Address of the hotel was confusing. Either it was within Terminal 3 or it wasn't. We were given an address outside the airport but we never got there. Also, we were told that a shuttle bus was part of the package. We waited for that bus for 30 minutes and it never showed up.

10/10
Exceptional
Valery, 23 Dec 2023
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Highly recommended

Having stayed at this hotel several times, I can highly recommend it. This time we had a 12 hour layover and we felt totally refreshed after a shower and a good sleep. Also includes a good breakfast if you are there during these hours.

8/10
Excellent
Suzy, 20 Dec 2023
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It was a perfect place to get sleep before our 3am flight

10/10
Exceptional
Zoe, 20 Dec 2023
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Conventient, within the airport, gave us a hot shower with good sleep

8/10
Excellent
Johnathon, 03 Dec 2023
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It’s the most convenient option you have for staying at/near the hotel. Only real complaint was that most of the hallways smell like nasty cigarette smoke because they let the smokers take over the interior garden area and they leave the door to that garden open a lot.

8/10
Excellent
Emilio, 25 Nov 2023
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Good hotel, but the hotel could has gym

10/10
Exceptional
flavio tagliassachi, 11 Nov 2023
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Excelente opção para quem vai realizar conexão internacional no aeroporto de Guarulhos. Quarto bastante silencioso. Café da manhã satisfatório.

2/10
Poor
Denise, 26 Oct 2023
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I have not checked on this property because it's after checking in not before.

8/10
Excellent
Juan-Ettienne, 08 Oct 2023
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Layover in São Paulo

Had a 9 hour layover in São Paulo. Was a a good option to rest and relax away from the busy airport while still being inside the building close to my departure gate. Well positioned hotel with everything you need for a layover.

10/10
Exceptional
Adnan, 22 Sep 2023
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We are big fans of transit hotels for late night departures as we have a toddler, not to mention being able to freshen up after a long day. This hotel met all expectations and we went from bed to gate just 30 minutes before our scheduled departure. Good, clean rooms, friendly staff and good food. The convenience is priceless.

10/10
Exceptional
Matthew, 20 Sep 2023
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Very quiet and very restful. Ideal for long layovers.

10/10
Exceptional
Luciane, 16 Sep 2023
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I had a 20 hour layover in Guarulhos. Tryp Hotel was such a blessing to help me enjoy that unexpected idle time.

10/10
Exceptional
Denis, 23 Jul 2023
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Na

10/10
Exceptional
Denis, 15 Jul 2023
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Great staff

6/10
Fair
Emily, 26 Jun 2023
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This stay never ended up happening… I may have missed some fine print but it was not clear to me anyway that this hotel is only for those making international connections as you can’t access it from just any terminal. We were coming in from an international destination but our connection was for another spot in Brazil. Just as an FYI. I am sure the hotel is lovely but we were fortunate to find a last minute reservation at the Fast Sleep hotel which is available for domestic connections.

10/10
Exceptional
Pierre, 17 Jun 2023
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Clean

10/10
Exceptional
Fantasha, 28 May 2023
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Very friendly and accommodating reception staff. Room was clean and sufficient but the TV is broken (screen has 4 bright dots and the rest of the screen is dim and dark). Other than that, I’d recommend this property if you have a long international layover.

10/10
Exceptional
Veronique, 27 May 2023
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The staff was extremely friendly and helpful. The property is perfect for an overnight stay in between flights. The breakfast is very good.

10/10
Exceptional
Fabio, 21 Apr 2023
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Very clean, comfortable room, has a great restaurant (staffs are amazing) and super close to the gates on terminal 3 GRU

10/10
Exceptional
Jannine, 04 Apr 2023
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It was a great location to stay overnight for my 12 hours layover. It was comfortable and staff was very welcoming and helpful. The breakfast was delicious.

10/10
Exceptional
Caron, 11 Mar 2023
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Very clean, safe, and easy

10/10
Exceptional
Daniel, 08 Mar 2023
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slept like a rose

8/10
Excellent
Marinda, 02 Mar 2023
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The absolutely friendliness of the staff are beyong words. Thank you for a pleasant 20hour transit at the airport!

10/10
Exceptional
Fidel, 02 Jan 2023
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Frendly staff

8/10
Excellent
Glenn, 12 Dec 2022
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Very convenient for connections

6/10
Fair
Marco, 22 Sep 2022
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There were problems passing through security point, even though a valid boarding pass was presented. Is just difficult to get to the hotel, even with the proper required documentation.

10/10
Exceptional
Terrence, 14 Sep 2022
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Perfect for sleeping during a long layover between flights. Rooms very clean & modern. Excellent bath room. Individual room thermostat for heat/AC. Great WiFi, excellent TV, plenty of electric sockets & nice chair & desk. Structure is sprinklered with fire extinguishers all over the place. Airport duty free shops & pub food within building only 100 yards away. If it matters, no closet. Only one of those pants/shirt trees. But for a layover sleep, does it matter? Also, it's obvious that you're in a box inside a building. But again, does it matter?

10/10
Exceptional
Olga, 29 Aug 2022
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Great staff, good asommodation

10/10
Exceptional
Kelly, 25 Aug 2022
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The hotel was great. Very clean.

10/10
Exceptional
Elias, 18 Aug 2022
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Excelente

Muy bien

8/10
Excellent
GABRIEL, 30 Jul 2022
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Convenient and confortable location for overnight prior an early morning flight

4/10
Poor
Andrea, 02 Jul 2022
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Tuve la sensacion de que estaba molestando al personal del checkin. Es lo mismo que dormir en una caja de zapatos. Habitacion muy chica. Restaurante cerrado. No pude comer. Por el precio esperaba MUCHO mas.

2/10
Poor
Verified traveler, 26 Jun 2022
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Awful experience!!

I made reservation at this hotel to stay for the night while waiting for my international fly. I come to sao paolo from Brasilia. Flying from sao Paolo to Dominican Republic. I could not stay at hotel as they required for me to be checked in for my international. Checkin was not going to happen until next day hours before my fly. So hotel did not allow me to stay. I lost my money and had to spend the night sleeping on a bench at airport which was really scary as anybody could come in tonarea where was sleeping. Felt unsafe!!

10/10
Exceptional
Gerardo, 20 Jun 2022
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Excellent hotel

10/10
Exceptional
Jose, 26 Apr 2022
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Room very clean. Breakfast very good

10/10
Exceptional
Liana, 30 Jan 2022
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Excelente stay

2/10
Poor
Baptiste, 28 Jan 2022
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This hotel is not accessible for no international transit people! When you find out they don't reply like that they don't have to get you money back! very bad customer support.

8/10
Excellent
Mary, 19 Jan 2022
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Ideal for short term stop inside the terminal.

6/10
Fair
Andele, 05 Jan 2022
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Room was tiny and had no window. Very claustrophobic.

10/10
Exceptional
Florencia, 22 Dec 2021
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Stuff is super kind and welcoming. Always keen to fix any issue.

6/10
Fair
David, 13 Nov 2021
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The hotel is fine but you can not enter without a boarding pass and the airlines will not issue a boarding pass for the next day. You can not check into the hotel the night before you fly!!! This hotel is only for passengers in transit!!!

8/10
Excellent
Mohamed Hassan Ibrahim, 28 Sep 2021
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The staff are friendly and helpful. The room was clean but a bit small. They didn’t have Apple Pay as a method of payment and not all credit cards (issued abroad depending on the country) works in Brazil.

2/10
Poor
Verified traveler, 01 Aug 2021
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Frio, sem restaurante e telefone

O aquecedor não funciona minimamente: passamos um frio enorme. O restaurante estava desativado por conta da pandemia, o que não foi informado no momento da contratação. Não há telefone nos quartos, dificultando sobremaneira a solicitação de serviços. Não há tomadas próximas à cama - o que, somado ao frio, tornou ainda mais desconfortável o seu uso. Check-in lento. A unidade é limpa. Não recomendo o hotel de forma alguma.

10/10
Exceptional
Verified traveler, 09 Jun 2021
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Great easy stay

2/10
Poor
Verified traveler, 26 Apr 2021
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Could not access it

10/10
Exceptional
Verified traveler, 23 Apr 2021
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I didn't have a boarding pass, but they let me check-in anyway. Also, they let me stay until my afternoon flight departed, so there was really no set check-out time, not for me, anyway.

10/10
Exceptional
Wagner, 12 Apr 2021
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Nice place for layover

Nice place to layover while you wait for you next flight. You can check in anytime at the day of your booking. Breakfast (complimentary) and Lunch (R$100) in "a la carte" - 3 course style with startes, main and drinks.

10/10
Exceptional
Verified traveler, 24 Mar 2021
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Excellent service. On top of the cleanliness in all areas

6/10
Fair
Verified traveler, 21 Mar 2021
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Perfect location for transit travelers, you don’t need to leave transit zone to stay in the hotel. Desk price starts from $236 for 12 hours vs. $100 for a night if you book on Expedia. Service is very basic (i.e. you can’t borrow electric adapter on reception, only buy it for $14). Keep in mind the majority of the rooms have no windows, if is critical - mention this when checking in. We were offered a room with 2 beds (single queen size) for the standard price as we were traveling with 2 children - big tanks for that. No water, coffee or minibar is available in the room however, there are a number of cafes and restaurants you can visit in the airport.

8/10
Excellent
Rodolfo, 17 Mar 2021
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Great for long international connections

Very simple hotel, but room size and comfort are appropriate for an in-terminal rest. Lack of a more robust room service is a problem for me, who instead of just checking in and staying in my room I had to go back out to the terminal for a meal. Also, all restaurants in GRU are operating normally, even during these COVID times. Why isn’t the Hotel bar and restaurant?

2/10
Poor
Verified traveler, 26 Feb 2021
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This Hotel do not specify need on be at transit/connection area at airport. If you arrive in a regional flight and have to wait for a international Flight more than 6 hours this hotel is useless because one can not access the area where hotel os located.

8/10
Excellent
Verified traveler, 02 Feb 2021
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I was traveling with a toddler and a baby and the hotel staff have been more than helpful. Staying at the hotel worths it even for a couple of hours, specially flying with kids.

10/10
Exceptional
Pablo, 16 Jan 2021
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Great staff, felt very welcome Lack of warm blanquets in room

10/10
Exceptional
WBolognesi, 05 Dec 2020
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Excellent place to relax and recharge before a long trip, awesome breakfast !

4/10
Poor
Verified traveler, 02 Apr 2020
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Horrible communication between front desk and guests. There’s no phones in the rooms and they never answer the phone number they provided for communication. I found lots of dirty things in the bedroom including a cup left to drink coffee. I have pictures of everything. It made me wonder if the sheets me and kids were laying down to rest were actually clean. Very disappointing.

8/10
Excellent
Patrick, 09 Mar 2020
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Light at the end of the tunnel

After a 13hr flight a clean room, comfy bed and good shower are priceless. Its a little bit of a nightmare to get to but worth the effort. Male sure your luggage has been cheked through and have boarding pass for next flight ready.

10/10
Exceptional
Federico, 19 Jan 2020
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Amazing stay

Very good i will come back

8/10
Excellent
Rassie, 16 Jan 2020
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Convenient location being inside airport, great for in transit passengers

2/10
Poor
Marylin, 04 Jan 2020
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The AC wasn’t working. We called and asked for help and nobody showed up. Very disappointed!

4/10
Poor
Louis, 28 Dec 2019
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They were located on the outbound international side of the airport which if you were coming in from an international you could not go into the hotel in the airport after you reach through customs and get your luggage. The people would not allow you to go go back into the international side to stay at the hotel which was not disclosed on their webs There was about four of us that we’re staying at the hotel this all happen to

2/10
Poor
RudyCabrera, 23 Dec 2019
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I was not allowed to check in and had to go to the Pullman a mile away luckily there was a room or I would have been at the airport 18 hours

8/10
Excellent
Tania, 02 Dec 2019
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I wish they had room service

2/10
Poor
Verified traveler, 13 Nov 2019
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I didn’t even get to check to this place. No one answered the phone and it is very hard to find with the lack of directions on their website

2/10
Poor
Verified traveler, 23 Aug 2019
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Inside the airport. Cannot easily go in. Be prepared to scrutinize!

6/10
Fair
Verified traveler, 14 Aug 2019
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We booked this hotel, located inside the security zone of the Guarulhos airport, to allow us to get up and go directly to our departure gate. If that had worked, I would give it a good rating. We arrived at 8 pm to check in for our flight and found that Latam won't take your checked baggage until three hours before flight time. We ended up taking our checked baggage through security (losing a number of items to security). In the morning, we were up early to depart the airport (which led to questions at security) and proceeded back to check in, any time advantage being lost. We dropped our bags and proceeded through security. Checking in twice with the same boarding pass turned out to be a security issue. After two hours, we were back to the hotel in time for breakfast. I would have thought that an arrangement between the hotel and airlines would have existed.

8/10
Excellent
Ronaldo, 06 Jul 2019
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The location after the gate area is a limiting factor for when you are staying in the city for a day and would require an early check-in, but it is very convenient for early flights, considering the chaotic traffic of Sao Paulo and the volume of travelers passing by security. It will be definitely my choice for my next trips if I do the same schedule of early Saturdays back into the US.

2/10
Poor
Verified traveler, 26 Jun 2019
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I DID NOT GET INTO TJE PROPERTY!!! Nowhere did you inform me that it requires check-in to your flight before you can access the hotel!!!! Avianca Airlines WOULD NOT check me in until 4 hours prior to departure!!! Such, you figure out the rest!!! It’s a shame!

10/10
Exceptional
Jane, 08 May 2019
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The best location and service if u r in between flights

8/10
Excellent
Verified traveler, 28 Apr 2019
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Well located, excellent solution for transit waiting in the airport

2/10
Poor
Verified traveler, 22 Apr 2019
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Super impractical. Impossible to use. Ridiculoous that is located post security check

6/10
Fair
Jose Daniel, 20 Apr 2019
hotel-logo-v2.pngTraveller

Basic hotel definitely not $120 a night, too expensive, asked for a king bed, pay for a king bed online and was given twin beds.

2/10
Poor
Andrea, 19 Apr 2019
expedia-logo-v2.pngTraveller

I booked here as it was in the airport and I was in transit overnight. But unless you’re traveling with hand luggage or with a single airline (I wasn’t) it’s useless as you have to go through immigration and customs to get your bag and then you’re not allowed to get back in to get to the hotel. It took a long time for me to finally get hold of someone helpful in Avianca who kindly issued me a temporary boarding pass to allow me to ‘leave the country’ via immigration and customs and get back to where hotel was. At4 in the morning I had to go back ‘into the country’ via immigration and customs, check in properly and leave all over again. Exhausting. The hotel should make clear the limitations to access: I would have stayed at a much cheaper, nearby hotel with shuttle had I known.

2/10
Poor
dontstay, 18 Apr 2019
expedia-logo-v2.pngTraveller

EVERY TITLE, EVERY PICTURE AND EVERY PAGE MUST SHOW THIS IS NOT REACHABLE. They think it is your fault if you don't see the hidden messages that this is inaccessible. This is a VERY VERY stupid idea for a hotel.

6/10
Fair
Alejandro, 15 Apr 2019
hotel-logo-v2.pngTraveller

Not the best option.

Since it’s in the restricted area, it’s cery omplicated to check in. It was becessary to clear migration to chech in, and getninto the Country and Curoms again next morning Took more than 20 minutes and 3 room changes because of non cleaned. Rooms and non working keys. As a summary, I could save 3 hours staying in a nearby hotel.

2/10
Poor
Verified traveler, 22 Mar 2019
expedia-logo-v2.pngTraveller

Don’t book don’t don’t don’t don’t don’t don’t don’t don’t don’t

4/10
Poor
Verified traveler, 07 Mar 2019
expedia-logo-v2.pngTraveller

Hi, on the previous few questions the honest answers is “I DONT KNOW” Reson being the hotel is ‘airside of T3 the international terminal meaning its only accessible if you have an international flight hence able to get through customs & all, I checked rigorously & found it true to the point of needing to call the hotel (internationaly) & they confirmed, apologised & refunded, which was great but still left me without a bed & other option on the day ether not available or at a premium price. It’s vital that you clearly reflect this reality at the piont of booking

6/10
Fair
Verified traveler, 14 Feb 2019
expedia-logo-v2.pngTraveller

The things they DONT tell you. The hotel is located inside terminal 3. If you are traveling with an airline that is located in Term 3, you are good and have easy access. But if you are in Term 2, you must pass through security at Term 2 and make the long walk from 2 to 3. If your airline will not let you check your bags the day before your flight, you cannot get to the hotel because you wont get through security. The hotel staff is very nice, hotel is clean but the rooms are not up to Wyndham standards. Clean, but small rooms, hard beds, no windows and very few channels for world news and events, mainly children channels. Restaurant and bar close at 10pm and offers no other facilities for food or drink except for the level above the hotel in the terminal for the standard airport food locations. I thought using a hotel inside the airport would be more convenient, but next time I will probably use a hotel outside the airport with shuttle service.

6/10
Fair
Angel, 12 Feb 2019
hotel-logo-v2.pngTraveller

No information in the airport

The problem is the poor information about the hotel inside the airport !! so we arrive at terminal 2 in one airline GOL and planning to stay One night because we have another fligth next morning with other airline. Nobody in this BIG airport tell us where is the hotel, how access and nothing !!! after 1 hour waking between terminal 2 and 3 and stress and confusion !!! arrive at the hotel. HORRIBLE !!!

8/10
Excellent
Verified traveler, 12 Feb 2019
expedia-logo-v2.pngTraveller

The location is good. Rooms basic but comfortable. Breakfast was okay.

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