TRYP by Wyndham São Paulo Guarulhos Airport (Transit Hotel)

7.2

Good

625 Guest reviews

7.2

Good

625 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service7.6/10

Comfort7.4/10

Condition7.6/10

location8.0/10

Neighborhood7.2/10

Amenities7.6/10

Nice place

Praticidade

Muito pratico e confortável

Perfect option for an international overnight transfer, so much easier than leaving the airport, could get up an hour before my flight left. Take heed of all the warning that you must have boarding pass and no bags to pick up

It is an excellent option for transit hotel at terminal 3

Great place! I think the directions to get there should be more clear and also need more signage at the airport. Airport staff isn’t aware of the location!

I think more airports need to have hotels like these for long overnight layovers.

very enjoyable stay

Be Warn. I booked the hotel thinking it was a good choice but no. The Hotel is in the Departure area of airport but if you can't go there, you'll miss your check-in date. I couldn't go to departures cause I needed a barding pass to get through security but the airline wouldn't give it to me. So, I missed my check-in date and had to get a Hotel outside the airport. And after repited fail attempts to contact the property, I don't know if they are going to charge me for the booking.

Convenient

Very practical as it is inside the terminal. The same room and service would cost a third outside the airport.

Eu vi alguns reviews negativos e sinceramente nao sei pq as pessoas reclamam tanto. O hotel é excelente em relacao comodidade. Pois estas dentro do terminal 3 e praticamente menos de 10 minutos caminhando para qualquer portao desse terminal. Obviamente nao é um hotem 5 estrelas. Mas ele é pratico, limpo, confortavel, staff super atencioso. O buffet de cafe da manhã tem muitas variedades e é gratuito. Na minha opiniao, eu apenas recomendaria para ter cozinha 24 hs e atendimento de bar/cafe tb. Como atende un publico internacional e com diferente fuso horario, seria interessante fornecer esse tipo de serviço (restaurante fecha as 22 30). Eu cheguei morrendo de fome e muito cansada para ir ao terminal novamente e comer. Entao fiquei sem jantar. O resto é muito bom mesmo.

Incredible access within the terminal

This hotel is in the airport and right near the gate I needed to go to in the morning! Staff was amazing front desk breakfast and bar housekeeping as well the rooms were spotless! Only reason I didn’t give facilities 5 is the shower didn’t drain well and the air seemed not so fresh in the hotel but other than it’s perfect

I was told I had to leave and pick up my luggage and then could not even get to the hotel for the 8 hours I wanted to sleep there. There was no one answering phone and I had to buy other accommodations. They refused to refund. WORST EXPEDIA EXPERIENCE EVER. Avoid.

Excelente

Excelentes instalações. Bom atendimento. Café da manhã bem-servido. O checkin à noite pode ficar concorrido por conta do hotel ter parceria com operadoras de Lounges.

Hotel location is very convenient for international travelers. Air system needs upgrade, way too noisy. But clean and comfortable.

The hotel is located inside of the terminal, which is very inconvenient. We had to go through customs with our bags just to enter the hotel area. The next morning, we had to go back through customs with our bags and check them in at the terminal. It was an awful awful experience..

My stay was very helpful. I did have difficulty finding it. I think signage could be improved.

Very conveniently located inside Terminal 3 Great restaurant option. Clean rooms.

Good

We booked this hotel to make our 12hs stopover at GRU airport more comfortable, and the hotel did its job. Quiet room (though windowless), complimentary breakfast, and a small garden to breath an outside air. The amenities are quit basic and quite expensive for the hotel's grade, but still I'd chose this one again than having to move to a better hotel in Guarulhos city.

Very good place.

Horrible Experience

Imposible to find the Hotel. You have to check in first and that doesn’t leave you with time to: 1.- find the hotel because signs don’t work 2.- you only get nearly 3 hours before boarding

Address of the hotel was confusing. Either it was within Terminal 3 or it wasn't. We were given an address outside the airport but we never got there. Also, we were told that a shuttle bus was part of the package. We waited for that bus for 30 minutes and it never showed up.

Highly recommended

Having stayed at this hotel several times, I can highly recommend it. This time we had a 12 hour layover and we felt totally refreshed after a shower and a good sleep. Also includes a good breakfast if you are there during these hours.

It was a perfect place to get sleep before our 3am flight

Conventient, within the airport, gave us a hot shower with good sleep

It’s the most convenient option you have for staying at/near the hotel. Only real complaint was that most of the hallways smell like nasty cigarette smoke because they let the smokers take over the interior garden area and they leave the door to that garden open a lot.

Good hotel, but the hotel could has gym

Excelente opção para quem vai realizar conexão internacional no aeroporto de Guarulhos. Quarto bastante silencioso. Café da manhã satisfatório.

I have not checked on this property because it's after checking in not before.

Layover in São Paulo

Had a 9 hour layover in São Paulo. Was a a good option to rest and relax away from the busy airport while still being inside the building close to my departure gate. Well positioned hotel with everything you need for a layover.

We are big fans of transit hotels for late night departures as we have a toddler, not to mention being able to freshen up after a long day. This hotel met all expectations and we went from bed to gate just 30 minutes before our scheduled departure. Good, clean rooms, friendly staff and good food. The convenience is priceless.

Very quiet and very restful. Ideal for long layovers.

I had a 20 hour layover in Guarulhos. Tryp Hotel was such a blessing to help me enjoy that unexpected idle time.

Na

Great staff

This stay never ended up happening… I may have missed some fine print but it was not clear to me anyway that this hotel is only for those making international connections as you can’t access it from just any terminal. We were coming in from an international destination but our connection was for another spot in Brazil. Just as an FYI. I am sure the hotel is lovely but we were fortunate to find a last minute reservation at the Fast Sleep hotel which is available for domestic connections.

Clean

Very friendly and accommodating reception staff. Room was clean and sufficient but the TV is broken (screen has 4 bright dots and the rest of the screen is dim and dark). Other than that, I’d recommend this property if you have a long international layover.

The staff was extremely friendly and helpful. The property is perfect for an overnight stay in between flights. The breakfast is very good.

Very clean, comfortable room, has a great restaurant (staffs are amazing) and super close to the gates on terminal 3 GRU

It was a great location to stay overnight for my 12 hours layover. It was comfortable and staff was very welcoming and helpful. The breakfast was delicious.

Very clean, safe, and easy

slept like a rose

The absolutely friendliness of the staff are beyong words. Thank you for a pleasant 20hour transit at the airport!

Frendly staff

Very convenient for connections

There were problems passing through security point, even though a valid boarding pass was presented. Is just difficult to get to the hotel, even with the proper required documentation.

Perfect for sleeping during a long layover between flights. Rooms very clean & modern. Excellent bath room. Individual room thermostat for heat/AC. Great WiFi, excellent TV, plenty of electric sockets & nice chair & desk. Structure is sprinklered with fire extinguishers all over the place. Airport duty free shops & pub food within building only 100 yards away. If it matters, no closet. Only one of those pants/shirt trees. But for a layover sleep, does it matter? Also, it's obvious that you're in a box inside a building. But again, does it matter?

Great staff, good asommodation

The hotel was great. Very clean.

Excelente

Muy bien

Convenient and confortable location for overnight prior an early morning flight

Tuve la sensacion de que estaba molestando al personal del checkin. Es lo mismo que dormir en una caja de zapatos. Habitacion muy chica. Restaurante cerrado. No pude comer. Por el precio esperaba MUCHO mas.

Awful experience!!

I made reservation at this hotel to stay for the night while waiting for my international fly. I come to sao paolo from Brasilia. Flying from sao Paolo to Dominican Republic. I could not stay at hotel as they required for me to be checked in for my international. Checkin was not going to happen until next day hours before my fly. So hotel did not allow me to stay. I lost my money and had to spend the night sleeping on a bench at airport which was really scary as anybody could come in tonarea where was sleeping. Felt unsafe!!

Excellent hotel

Room very clean. Breakfast very good

Excelente stay

This hotel is not accessible for no international transit people! When you find out they don't reply like that they don't have to get you money back! very bad customer support.

Ideal for short term stop inside the terminal.

Room was tiny and had no window. Very claustrophobic.

Stuff is super kind and welcoming. Always keen to fix any issue.

The hotel is fine but you can not enter without a boarding pass and the airlines will not issue a boarding pass for the next day. You can not check into the hotel the night before you fly!!! This hotel is only for passengers in transit!!!

The staff are friendly and helpful. The room was clean but a bit small. They didn’t have Apple Pay as a method of payment and not all credit cards (issued abroad depending on the country) works in Brazil.

Frio, sem restaurante e telefone

O aquecedor não funciona minimamente: passamos um frio enorme. O restaurante estava desativado por conta da pandemia, o que não foi informado no momento da contratação. Não há telefone nos quartos, dificultando sobremaneira a solicitação de serviços. Não há tomadas próximas à cama - o que, somado ao frio, tornou ainda mais desconfortável o seu uso. Check-in lento. A unidade é limpa. Não recomendo o hotel de forma alguma.

Great easy stay

Could not access it

I didn't have a boarding pass, but they let me check-in anyway. Also, they let me stay until my afternoon flight departed, so there was really no set check-out time, not for me, anyway.

Nice place for layover

Nice place to layover while you wait for you next flight. You can check in anytime at the day of your booking. Breakfast (complimentary) and Lunch (R$100) in "a la carte" - 3 course style with startes, main and drinks.

Excellent service. On top of the cleanliness in all areas

Perfect location for transit travelers, you don’t need to leave transit zone to stay in the hotel. Desk price starts from $236 for 12 hours vs. $100 for a night if you book on Expedia. Service is very basic (i.e. you can’t borrow electric adapter on reception, only buy it for $14). Keep in mind the majority of the rooms have no windows, if is critical - mention this when checking in. We were offered a room with 2 beds (single queen size) for the standard price as we were traveling with 2 children - big tanks for that. No water, coffee or minibar is available in the room however, there are a number of cafes and restaurants you can visit in the airport.

Great for long international connections

Very simple hotel, but room size and comfort are appropriate for an in-terminal rest. Lack of a more robust room service is a problem for me, who instead of just checking in and staying in my room I had to go back out to the terminal for a meal. Also, all restaurants in GRU are operating normally, even during these COVID times. Why isn’t the Hotel bar and restaurant?

This Hotel do not specify need on be at transit/connection area at airport. If you arrive in a regional flight and have to wait for a international Flight more than 6 hours this hotel is useless because one can not access the area where hotel os located.

I was traveling with a toddler and a baby and the hotel staff have been more than helpful. Staying at the hotel worths it even for a couple of hours, specially flying with kids.

Great staff, felt very welcome Lack of warm blanquets in room

Excellent place to relax and recharge before a long trip, awesome breakfast !

Horrible communication between front desk and guests. There’s no phones in the rooms and they never answer the phone number they provided for communication. I found lots of dirty things in the bedroom including a cup left to drink coffee. I have pictures of everything. It made me wonder if the sheets me and kids were laying down to rest were actually clean. Very disappointing.

Light at the end of the tunnel

After a 13hr flight a clean room, comfy bed and good shower are priceless. Its a little bit of a nightmare to get to but worth the effort. Male sure your luggage has been cheked through and have boarding pass for next flight ready.

Amazing stay

Very good i will come back

Convenient location being inside airport, great for in transit passengers

The AC wasn’t working. We called and asked for help and nobody showed up. Very disappointed!

They were located on the outbound international side of the airport which if you were coming in from an international you could not go into the hotel in the airport after you reach through customs and get your luggage. The people would not allow you to go go back into the international side to stay at the hotel which was not disclosed on their webs There was about four of us that we’re staying at the hotel this all happen to

I was not allowed to check in and had to go to the Pullman a mile away luckily there was a room or I would have been at the airport 18 hours

I wish they had room service

I didn’t even get to check to this place. No one answered the phone and it is very hard to find with the lack of directions on their website

Inside the airport. Cannot easily go in. Be prepared to scrutinize!

We booked this hotel, located inside the security zone of the Guarulhos airport, to allow us to get up and go directly to our departure gate. If that had worked, I would give it a good rating. We arrived at 8 pm to check in for our flight and found that Latam won't take your checked baggage until three hours before flight time. We ended up taking our checked baggage through security (losing a number of items to security). In the morning, we were up early to depart the airport (which led to questions at security) and proceeded back to check in, any time advantage being lost. We dropped our bags and proceeded through security. Checking in twice with the same boarding pass turned out to be a security issue. After two hours, we were back to the hotel in time for breakfast. I would have thought that an arrangement between the hotel and airlines would have existed.

The location after the gate area is a limiting factor for when you are staying in the city for a day and would require an early check-in, but it is very convenient for early flights, considering the chaotic traffic of Sao Paulo and the volume of travelers passing by security. It will be definitely my choice for my next trips if I do the same schedule of early Saturdays back into the US.

I DID NOT GET INTO TJE PROPERTY!!! Nowhere did you inform me that it requires check-in to your flight before you can access the hotel!!!! Avianca Airlines WOULD NOT check me in until 4 hours prior to departure!!! Such, you figure out the rest!!! It’s a shame!

The best location and service if u r in between flights

Well located, excellent solution for transit waiting in the airport

Super impractical. Impossible to use. Ridiculoous that is located post security check

Basic hotel definitely not $120 a night, too expensive, asked for a king bed, pay for a king bed online and was given twin beds.

I booked here as it was in the airport and I was in transit overnight. But unless you’re traveling with hand luggage or with a single airline (I wasn’t) it’s useless as you have to go through immigration and customs to get your bag and then you’re not allowed to get back in to get to the hotel. It took a long time for me to finally get hold of someone helpful in Avianca who kindly issued me a temporary boarding pass to allow me to ‘leave the country’ via immigration and customs and get back to where hotel was. At4 in the morning I had to go back ‘into the country’ via immigration and customs, check in properly and leave all over again. Exhausting. The hotel should make clear the limitations to access: I would have stayed at a much cheaper, nearby hotel with shuttle had I known.

EVERY TITLE, EVERY PICTURE AND EVERY PAGE MUST SHOW THIS IS NOT REACHABLE. They think it is your fault if you don't see the hidden messages that this is inaccessible. This is a VERY VERY stupid idea for a hotel.

Not the best option.

Since it’s in the restricted area, it’s cery omplicated to check in. It was becessary to clear migration to chech in, and getninto the Country and Curoms again next morning Took more than 20 minutes and 3 room changes because of non cleaned. Rooms and non working keys. As a summary, I could save 3 hours staying in a nearby hotel.

Don’t book don’t don’t don’t don’t don’t don’t don’t don’t don’t

Hi, on the previous few questions the honest answers is “I DONT KNOW” Reson being the hotel is ‘airside of T3 the international terminal meaning its only accessible if you have an international flight hence able to get through customs & all, I checked rigorously & found it true to the point of needing to call the hotel (internationaly) & they confirmed, apologised & refunded, which was great but still left me without a bed & other option on the day ether not available or at a premium price. It’s vital that you clearly reflect this reality at the piont of booking

The things they DONT tell you. The hotel is located inside terminal 3. If you are traveling with an airline that is located in Term 3, you are good and have easy access. But if you are in Term 2, you must pass through security at Term 2 and make the long walk from 2 to 3. If your airline will not let you check your bags the day before your flight, you cannot get to the hotel because you wont get through security. The hotel staff is very nice, hotel is clean but the rooms are not up to Wyndham standards. Clean, but small rooms, hard beds, no windows and very few channels for world news and events, mainly children channels. Restaurant and bar close at 10pm and offers no other facilities for food or drink except for the level above the hotel in the terminal for the standard airport food locations. I thought using a hotel inside the airport would be more convenient, but next time I will probably use a hotel outside the airport with shuttle service.

No information in the airport

The problem is the poor information about the hotel inside the airport !! so we arrive at terminal 2 in one airline GOL and planning to stay One night because we have another fligth next morning with other airline. Nobody in this BIG airport tell us where is the hotel, how access and nothing !!! after 1 hour waking between terminal 2 and 3 and stress and confusion !!! arrive at the hotel. HORRIBLE !!!

The location is good. Rooms basic but comfortable. Breakfast was okay.