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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room

Thunderbird Motor Inn
8.0

Excellent

542 Guest reviews

8.0
Excellent
542 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.8/10
Comfort8.4/10
Condition7.4/10
Neighborhood8.2/10

5849 York Rd, Duncan, Canada. See map

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Business facilities
Accessible facilities
Laundry facilities
Garden
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See map

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Hotel Description

With a stay at Thunderbird Motor Inn in Duncan, you'll be within a 5-minute walk of Cowichan Aquatic Centre and World's Largest Hockey Stick. This motel is 0.3 mi (0.5 km) from Cowichan Performing Arts Centre and 0.5 mi (0.7 km) from Vancouver Island University-Cowichan Campus. Make yourself at home in one of the 32 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies or patios. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 1:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests traveling with pets must contact this property in advance to ensure the availability of a pet-friendly room.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Spoken Language

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Entertainment

Business facilities

Accessible facilities

Other

Laundry facilities

Garden

24-hour front desk

Business center

Express check-out

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Free self parking

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

Newspapers in lobby (surcharge)

Hotel reviews

8.0
Excellent542 Verified Reviews
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Cleanliness8.2/10
Service8.8/10
Comfort8.4/10
Condition7.4/10
Neighborhood8.2/10
4/10
Poor
James, 03 Oct 2024
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Room was clean but the area felt unsafe (parking lot needs more lights). Traffic noise was heavy as well.

8/10
Excellent
Mar, 03 Oct 2024
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Good place to stay simple no frills clean

4/10
Poor
Nicole, 01 Oct 2024
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The room smelled bad, there was a hole on the ceiling of the shower stall, anything metal was rusted and there were many homeless people across the street. I didn’t feel safe

8/10
Excellent
YH, 30 Sep 2024
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I got there late in the afternoon and the clerk was very efficient to process my booking. Had a good rest for the night before leaving early in the morning.

6/10
Fair
Verified traveler, 28 Sep 2024
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Staff were friendly and helpful and the bedding and linens were very clean. The bed was a bit hard on my back and that is the only reason why I didn’t give it a higher rating.

8/10
Excellent
Ron, 26 Sep 2024
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The tv didn’t work. We had trouble with the toilet.

8/10
Excellent
Wendy, 24 Sep 2024
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The room suited our purposes and we were comfortable

2/10
Poor
Lisa, 21 Sep 2024
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We found bedbugs around 10pm and the motel office closes at 9pm so there was no one to assist us. This is awful customer service and a safety concern for the property and all the occupants. We had to leave in the middle of the night and drive to a brand name hotel and pay again, where we knew we would has assistance should anything happen. I expect a full refund.

6/10
Fair
D James, 20 Sep 2024
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It was quiet and clean but the stairs to the second floor were awkward.

2/10
Poor
Roland, 17 Sep 2024
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Motel needs to be torn down and rebuilt. Room has horrible odor and bed is cheap and uncomfortable.

4/10
Poor
Chris, 16 Sep 2024
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For what this place cost I expect better dirty bedding rock hard beds surrounded by homeless and druggies would not recommend unless you have no choice

8/10
Excellent
Verified traveler, 16 Sep 2024
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Was fine for spending a single night.

8/10
Excellent
Daniel, 12 Sep 2024
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An older property that could use some updating. It was VERY clean, though. There was a definite lack of plug-ins and the one by the bed didn't work.

10/10
Exceptional
FRANK, 12 Sep 2024
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Good value. I would stay there again.

10/10
Exceptional
Bruce, 10 Sep 2024
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Kerry gave excellent service. The cleaning staff were lovely.

6/10
Fair
Melinda, 09 Sep 2024
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It was clean but tired. AC was great for the weather. Staff was friendly. Also did not like or know about the credit card hold which was more than the cost of one night’s stay. Probably would not stay again.

6/10
Fair
John, 06 Sep 2024
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Basic for off road stay

10/10
Exceptional
Malan, 05 Sep 2024
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Great

6/10
Fair
Inderjit, 01 Sep 2024
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The garbage smell when we first pulled into the parking lot was awful. The rooms were clean so kudos to housekeeping. The surroundings were run down including the black asphalt was pulling off on the stairs and outside of the rooms. Rooms are dingy and outdated.

4/10
Poor
fathima, 29 Aug 2024
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Could’ve make it more clean and tidy .. both room and surroundings.

10/10
Exceptional
Colemann, 26 Aug 2024
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Good service

8/10
Excellent
Shahil, 17 Aug 2024
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Better place to stay.affordable,spacious and convenient place

8/10
Excellent
Nancy, 17 Aug 2024
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The people were great and helpful. The area is run down and a little noisy, but lots of eating establishments in the area.

6/10
Fair
Kathleen, 13 Aug 2024
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The location is good for us. Also dining options within walking distance are handy. Fairly quiet. Towels and bedding were nice. The in-room coffee was good. This is an older motel, that hasn’t been maintained very well. It needs some attention. It’s expensive for what you get, but the Island is ridiculously expensive in the summer. Still….shouldn't be so pricey IMHO.

8/10
Excellent
Riley, 12 Aug 2024
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Average place for the night, never been to the island and didn’t realize how pricey motels would be.

8/10
Excellent
Jon, 11 Aug 2024
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For a motel built in the late 50’s-early 60’s, this property is well kept but definitely showing its age. Room was clean but has an unmistakable scent of “old”. Bed was okay, shower was good. Would have appreciated another bedside table and more electrical outlets.

8/10
Excellent
Timothy, 10 Aug 2024
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Staff was so lovely

8/10
Excellent
Alana, 09 Aug 2024
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Clean quiet friendly accommodating.

8/10
Excellent
Kathleen, 09 Aug 2024
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The bed was clean and comfortable. The AC worked. The property needs some attention, and the cost to stay over priced, but it’s high season on the Island.

4/10
Poor
Gwenyth, 09 Aug 2024
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We found that the room was dated, well used and required renovation. The mattresses were hard.

10/10
Exceptional
Kathe, 06 Aug 2024
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Check in was Perfect. Rooms are clean and beds are actually amazing

10/10
Exceptional
Mathew, 31 Jul 2024
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The management was amazing going out of there way to make sure everything was perfect. The office staff were great and answered all my questions and concerns. I’m definitely staying here on my next visit in August. Amazing work!!!!

8/10
Excellent
Ruth, 29 Jul 2024
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Lovely room, right off the TransCanada.

6/10
Fair
stevie, 29 Jul 2024
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Not outstanding, not terrible. Over priced for a dingy motel.

10/10
Exceptional
Jackie, 28 Jul 2024
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We didn't use the room that much at all. Got back late watched a bit of TV. Would have been nice to have Netflix. It was nice they had free wifi. Could have used some artificial sweeteners for the coffee. Can't think of anything else at the moment.

10/10
Exceptional
James, 20 Jul 2024
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Affordable, very friendly staff, and clean accommodation.

2/10
Poor
Ahmed, 15 Jul 2024
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Kinda what you'd expect for this area of Duncan. Swollen water damaged baseboards, weird smell. AC in unit 26 was not working, had three kids with us and the only way to cool down was to open the door in the middle of the night in an area with many unhoused people walking the streets. Siren noise every few minutes. Tons of noise and light pollution. Linens were clean, housekeeping staff was pleasant, but that's about the only positive thing to report.

8/10
Excellent
Sandesh, 13 Jul 2024
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Property is in good location. Clean enough if you have to stay for couple of days.

6/10
Fair
clara, 13 Jul 2024
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Location Price

6/10
Fair
Shayne, 11 Jul 2024
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This is a perfectly okay place for an overnighter. The place is average looking, but the rooms are big, comfortable and clean. The surrounding area is little dodgy - there were homeless people all around the nearby streets. Highly recommend the diner next to the hotel - its awesome.

10/10
Exceptional
Wilma, 08 Jul 2024
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We would stay here again. Despite being near a busy road it was very quiet. The staff were great and accommodating.

8/10
Excellent
Anthony, 06 Jul 2024
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It's an older hotel but it's comfortable

8/10
Excellent
Karen, 04 Jul 2024
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Good area

10/10
Exceptional
Dorothy, 02 Jul 2024
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Great

6/10
Fair
Shane, 30 Jun 2024
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The property was situated both near good food and exercise options, but was on a sort of skid row. And while the room was clean, i got covered in insect bites while sleeping...not bed bugs however as they were all upper body.

8/10
Excellent
Cheryl, 29 Jun 2024
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This motel is a little tired but it is comfortable and convenient. The room provides everything needed for a quick business trip. The bed was a little hard and squeaky for my liking but I would stay again.

6/10
Fair
Ken, 25 Jun 2024
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Okay

2/10
Poor
Susanna, 25 Jun 2024
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The staff not friendly and room very dirty

8/10
Excellent
Ileana, 21 Jun 2024
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Old but clean

It was clean but a bit tired

8/10
Excellent
kelly, 19 Jun 2024
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Proximity to everything. Closed early

8/10
Excellent
Rebecca, 18 Jun 2024
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The room was small and clean. This is not a pretentious inn. It's a little down at the heels. Pleasant, courteous and helpful front desk staff. Laundry room YAY! We were on our bicycles and drenched from the rain, but one washer ran very hot on the cold setting. Comfortable beds and clean bedding. Fridge and microwave, basic coffee set up. Great pressure in shower. Bicyclist-friendly. Lots of great restaurants easily walked and bicycled to.

10/10
Exceptional
Khushanpreet, 09 Jun 2024
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👍

10/10
Exceptional
Douglas, 08 Jun 2024
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Very friendly staff

10/10
Exceptional
Terian, 13 May 2024
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It was spacious and very convenient for the weekend

2/10
Poor
Geoffrey, 23 Apr 2024
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I had no hot water on my first night

8/10
Excellent
Ronald, 22 Apr 2024
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Clean and accommodating. Not great dining in the area but it's an old style motel. I see a boutique motel in its future.

8/10
Excellent
Rory, 22 Apr 2024
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The Motel shows its age but that being said, clean rooms, standard offering. Location was quiet. I would stay again.

6/10
Fair
Joan, 15 Apr 2024
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A very surface clean suite in a convenient location. My only issues was the bathroom was musty as the bathtub taps were dripping and the fan was not working , as well as the microwave had a cracked door making me nervous to use it. The fridge was okay just had to turn it up and a glass left for use had a chip in it. I would stay again due to the location though.

10/10
Exceptional
Freddy, 04 Mar 2024
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Convenient area, friendly staff. Some things in disrepair. Leak in the bathroom roof.

10/10
Exceptional
Geoff, 21 Feb 2024
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Good place

10/10
Exceptional
Doug, 15 Feb 2024
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I have stayed many times. For an older motel it's in great shape. The staff are amazing and it's close to everything for walking.

4/10
Poor
Lee Anne, 02 Nov 2023
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It is situated is a very unsafe neighborhood. Being two women we decided that were not comforable and moved

6/10
Fair
Andrew, 18 Oct 2023
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First room was dirty. We moved rooms after a plumbing issue

6/10
Fair
Henriette, 08 Oct 2023
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Bathroom was awful, tub had huge crack, door did not close

6/10
Fair
Linda, 01 Oct 2023
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Dated and in need of repair and refresh.

8/10
Excellent
Anne L, 27 Sep 2023
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A faded gem in Duncan

This is an affordable, centrally located motel that time has left behind. The room was clean, the bed was comfortable, and the front desk person was friendly and welcoming.

8/10
Excellent
Tanya L, 26 Sep 2023
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We were able to walk to wherever we wanted to go. The price was right.

10/10
Exceptional
Jim, 20 Sep 2023
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This is an older motor inn with just basic amenities but it was perfect for us.

4/10
Poor
Cindy, 20 Sep 2023
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Place was very dirty. Stains on the sofa bed. Grease splatters and dirty walls, all over kitchen. Hair in the bathroom and the space smelled sooooo bad. The grounds were filthy and dirty with garbage everywhere. Will never ever be back!

2/10
Poor
Derek, 18 Sep 2023
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Opened door and saw 2 maggots wiggling around. Fan in bathroom does not work. No cover on the bathroom ceiling light. Sink was out of position. Room looked neglected in upkeep. Night table lamp light would only sometimes work. They do not have cleaning staff while you stay there. Unsafe area of town with lots of street people around. Impression that there must be new owners that want your money, but won't return the service. Why is Expedia listing this motel on its site??

2/10
Poor
Andrew, 17 Sep 2023
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It was disgusting. Our stay lasted about 5 minutes. Room was riddled with black mold and mildew. Do not stay here ever. It should be condemned

4/10
Poor
John, 16 Sep 2023
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The staff and facilities were good but guests were horrible.

6/10
Fair
Maricar, 15 Sep 2023
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It’s a decent place to stay for the night when you’re on road trip.

2/10
Poor
Steve, 15 Sep 2023
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We had a reservation and chose not to stay!

8/10
Excellent
Dana, 14 Sep 2023
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Handy most that we liked

4/10
Poor
Keith, 11 Sep 2023
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The reason for two star on unit 24 was… At 3am and again around 6 am we were woken up by a loud banging. Management might want to check the hot water system for back up pressure.

8/10
Excellent
John, 05 Sep 2023
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It was conveniently close to the main highway.

8/10
Excellent
Jessy, 04 Sep 2023
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Decent

6/10
Fair
MICHEL, 28 Aug 2023
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Very friendly

10/10
Exceptional
Laurie, 27 Aug 2023
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I will return to this motel whenever I’m in the area. It’s a great place for the price. Clean and everything is in working condition. Bed is comfortable

8/10
Excellent
Andrew, 21 Aug 2023
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Was ok

4/10
Poor
Navreet, 20 Aug 2023
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We stayed at the property for two nights. We paid almost $400 (including taxes) for two night stay. The room had alive bed bugs. There were spider webs in the corners of the roof. The washroom door was getting stuck every time, as the hinges of the door were loose. Some of the light fixtures were not working. The bath tub was cracked. Towels provided were either ripped or still had some dirty spots. I went to the office to ask for new towels, I was given two towels, which were again ripped at the corners. I was told that they were running behind on the laundry. So overall, not worth the stay.

10/10
Exceptional
Jonas, 03 Aug 2023
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I enjoyed my stay plan on comeback very soon!

10/10
Exceptional
Nora, 01 Aug 2023
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Good service.

10/10
Exceptional
becky, 28 Jul 2023
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Room is clean, lots to walk to close by.

8/10
Excellent
Francis, 27 Jul 2023
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Adequate, but one wondered about personal safety, and that of your vehicle.

10/10
Exceptional
Doug, 22 Jul 2023
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The staff were very friendly and the room is very clean, great value

8/10
Excellent
Michal, 19 Jul 2023
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The area had a significant number of drug users.

4/10
Poor
Mudit, 08 Jul 2023
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The rating for this property for sure are made-up. This is not a property I will recommend . I booked because of ratings . The cooktop was rusty . Spider web in the room . Not a very safe area. Please don’t stay here look for a different place .

10/10
Exceptional
Doug, 07 Jul 2023
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I have stated numerous times, I like the location and the cleanliness. Staff has always been friendly.

10/10
Exceptional
Doug, 26 Jun 2023
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I love the location of this property, good value for the money and the shower has the best pressure of any I have had in my life, love it!!

10/10
Exceptional
Joyce, 25 Jun 2023
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The property itself was older, but well maintained and clean. The staff members are polite, friendly and happy to assist you. There is a lovely Diner on the property with delicious meals and very friendly staff. Some of the property in the surrounding area is run dot with homeless people laying on sidewalks.

6/10
Fair
Marcello, 25 Jun 2023
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Old bulding, shabby rooms, the ceiling plaster was peeling but the cleaning was good and the personnel kind.

10/10
Exceptional
donald, 19 Jun 2023
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Victoria Visit

It’s a great budget hotel had everything we needed, including a microwave and refrigerator.

8/10
Excellent
Dan, 19 Jun 2023
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Staff friendly and helpful.

2/10
Poor
Hurtin', 16 Jun 2023
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Maybe this was "the best place to sleep" in town when it first opened but now its dirty furniture, old beds, very drafty doors, unsafe location with a lot of homeless people in the area.

10/10
Exceptional
hendrik, 15 Jun 2023
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We had a great nights sleep. Our car was safe and the room was clean

8/10
Excellent
Nancy, 14 Jun 2023
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A cosy place to stay in Duncan

It's been years since I stayed at a Motor Inn. I was surprised and impressed by how well appointed my room was. The bed was comfortable, there was a nice shower and tub and having a small fridge and microwave was a bonus. I didn't go to the York House Diner, the attached restaurant this time but I hear they make a very good breakfast. I'm sure I will be staying again.

4/10
Poor
Phillip, 11 Jun 2023
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Pictures on the website must be old the property looks rundown and there seems to be some rooms rented by the month, large dogs barking and the tv’s on all night long, Police there to attend to some of the occupants, and the ambulance there twice before we went to bed. Not a peaceful night sleep with our new car in that parking lot. That being said the room was clean, and the water pressure and the shower head were on par with the Luxor in Vegas

10/10
Exceptional
Ann, 29 May 2023
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Very clean, nice linens, lots of good pillows on the bed.

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