The Kuta Beach Heritage Hotel Bali - Managed By AccorHotels

8.4

Excellent

977 Guest reviews

8.4

Excellent

977 Verified Reviews

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Cleanliness8.6/10

Service8.8/10

Comfort8.4/10

Condition8.0/10

location9.4/10

Neighborhood8.8/10

Value9.0/10

Amenities8.4/10

First of all, about good: staff is warm, welcoming and very accomodating. They are hard working people. Second of all, this is NOT 4.5 stars hotel. If you know that and price is right for you, then book it. Kuta area is dirty, noisy, traffic non-stop. The worst is Kuta beach. So so so dirty and covered with garbage so much that we couldn't even spent time there.

Its just an easy going place been there three years in a row. Totally enjoyable

Loved roof top pool! Terrible massages at the spa

King size bed and good air conditioning, close to everything, good price.

Very nice place to stay in Bali.

The breakfast was amazing. The staff were always very helpful and friendly

Good location, great views, great staff Highly recommend

Lovely place to stay!

Great Location, nice pool. Clean bathrooms and spacious rooms.

nice rooftop options

Great people within the hotel. Great stay and strongly encourage the breakfast package. Great food!!

Good Services

Amazing experience, wonderful friendly staff

Had a great stay at this hotel, staff very enthusiastic and courteous

Lovely hotel for the price. Will recommend for stay

Stay 3 days 2 nights

Hotel location is amazing. Staff is friendly and helpful. Bathroom amanities such as shampoo and body wash bottle refill in room was hard to open to top up and replenish. Had to get staff to provide refill in disposable water bottle as an alternative. Overall still a wonderful stay with this hotel. Love it!

The buffet and dinner restaurant were absolutely exquisite!

We stayed here for a week. Older style building, staff are very friendly and beautiful sunsets from the pool. This is not 5 star but this is why we liked it, still had a Balinese feel to it. Centrally located, would stay here again.

Great view hotel. Need more indonesia menu for breakfast.

older hotel, staff were graeat and friendly

Pool area very average too hot no life

Loved it

Lovely relaxing stay, close to shops, Immersing in the Balinese culture.

Keep it up

Great service and very busy and happening area of kuta. If you like to be a busy area, this is it. Staff are very friendly and attentive to your needs.

Clean, good facilities (a bit dated but in very good condition). Almost entire staff is very helpful

Jed June 7/8

An amazingly comfortable, clean and visually pleasant hotel. Very friendly service and the food was delicious. Highly recommend

An absolutely fantastic property in Kuta. With some of the best service staff in the business. Property is well located near the beach. Safe. Secure. Lots of shopping close by. Next door to the Hard Rock Hotel. Awesome pool deck on upper floor overlooking beach, and amazing food throughout. A definitely recommended rating. Can’t wait till next trip here!!! Cheers.

Convenient

Conveniently located. Shopping, eateries and beach within walking. Rooms are big and comfortable.

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Fantastic location.. very impressed with all ..

Due to environmental policies they don’t actually clean the rooms with bleach or sterilise anything so my perception is the room was dirty. I only ate at the hotel and got Bali belly every time I ate, which became obvious that non sterile policy existed in the kitchen as well. It doesn’t matter how well I clean my hands if no one else does. A vacuum might work to pickup dust if you actually used it! I did see a vacuum in the hallway.. never saw it used in the room, and I did stay in to observe how the room was cleaned. The staff were made aware of room issues like toilet running constantly and still it was not rectified. If you can’t drink the water from the tap how can you hope to clean yourself without re contamination? All in all the view was spectacular.. can’t say the same for Bali belly

Awesome Room

Room was ok. We had some difficulty with room keys but the staff responded quickly. I wasn’t impressed with the view from our room but we didn’t spend much time there.

Lack of information from hotel and Expedia on a major holiday. I was dead bolted in the hotel with 500 guests for 24 hours. That would be a crime in my country. Was only told the stores would be closed never told I would be locked up as a criminal

Staff surely makes or breaks a hotel's stay. Superb & excellent FO Ms Putu & Ms Dayu delivered above par!!!❤️❤️❤️❤️❤️

Great service as always!

I return to this location as i know the standards that i can expect and i have never been disappointed. It may not be the newest but the people really make the difference here. I stayed here twice on my most recent visit to Bali and would recommend for anyone that wants a well priced and friendly location close to plenty of facilities. Special mention to Alfil who helped during my stay and Komang who was always so friendly and proactive at the main entrance. I look forward to returning soon!

Excellent nice place will return

Checkin was easy. There’s a nice coffee area if arriving early. The rooms are clean and comfortable. The room has a bar fridge. There’s a store at the base of the hotel. It is across from the beach and close to the mall plus there are many small shops and vendors close by. The breakfast buffet has many options to suit different tastes. The omelets to order were delicious.

Excellent service from staff....good choice for breakfast.

This is a very nice hotel. It was very accommodating and very clean. I like this hotel a lot. Also restaurant upstairs is good

Very happy all round

The hotel was good for me

Staff were very friendly and helpful.

Hotel was fine, had a nice swimming pool, the neighborhood was typical with lots of people trying to sell you something, and constantly asking where you’re from, how old are you, annoying, but that is not the hotel’s fault. There is a Starbucks next to the property.

Good position but music from bar to loud late at night

Highly recommend

Great location, right next to beach, hotel staff were great. Will be staying here again

Great hotel, great location, great staffs. Hotel condition is average, however in and out by taxi is horrible, we came back from a excursion and when get to the Kuta area is bumper to bumper , it took us 1/2 hr to move to 1 mile

Good property and great location

Front office lady Ms Sedco is exceptionally helpful & endearing 💥💥💥💥💥 but the Asst Manager Iwan is not meticulous.

Close to beach Good for family A bit old property but compensated by friendly staff( thank to Nita Oda and Seini who helped in the breakfast to get masala tea and hot milk for our toddler) Worth the stay

was great as expected in the middle of kuta shower could have had a good clean hotel great just on the older side staff were fantastic ask and its done staff were tops

Do not book this hotel, they are Hoax!!!!

very horrible hotel. the perfect picture on their page is a malicious deception. The location is ghetto, the rooms are horrible and smell nasty. We had to ran out of the hotel next day..

Great location and value for the price, would stay again.

excellent rooftop pool. all staff are fantastic and happy to help out. kuta itself isn’t my pick, hotel a little dated with some cheaper repairs showing but all in all it’s a great place

This hotel is outdated and needs complete overhaul.

Wonderful property and location! Staff was great!

Beautiful pool with an amazing view of the sunset

breakfast should be more variaty,

great hotel. nice and bright room, loved the pool, staff were lovely

Great rooftop pool with beautiful sunsets. Rooms are nice and bright and spacious. Buffet breakfast was good too with lots of options.

This place had everything we needed. Beautiful room, which was upgraded at no cost to a balcony room. A great rooftop pool overlooking the ocean, which was right across the street. Also shops and restaurants were within walking distance. The hotel also had its own taxi drivers that would take you places, wait for you and drive you back to the hotel.

Disappointed

Is too old conventional hotel , shouldn’t be in Accord management list standard

Bali has been one of our dream vacation place. We went for my wife's birthday and the hotel was extremely good and the staff were very nice. They were always there and any help needed, they were just a call away. Location was very good. Just opposite to the beach to see an excellent sunset. Very close to the shopping malls and for local street shopping. The multi cuisine food was very good with lots of varieties. Special thanks to the front desk staff Dayu and Ivan for being extremely kind. When I go again I will stay here only and I recommend this hotel for anyone who plans to have a great vacation

We enjoyed our stay at Kuta Heritage. The room was spacious and very comfortable with a balcony view to the beach. The location was excellent, just across the road from the beach and central to Kuta shops, cafes, bars, markets, etc. The staff were very friendly and welcoming and the service was good. There was a huge selection for the breakfast buffet each morning and a highlight was a dinner at the restaurant with great view of the spectacular sunset. The one downside was the noise each night from bands playing in/near the hotel.

Lovely hotel.

Everything was good

I thought the hotel was good for the 3 nights we spent. I choose the room with the "pool" outside the room and was disappointed to find out that it was about a foot deep. That was the whole reason for picking that specific room and it will have been better if the hotel offered floating breakfast.

Room was great.. we had a great stay.. staff was friendly.. location was great too as it was nearby the beach and shopping area.. can get a abit noisy at night

Great place, convenient location and very welcoming staff.

Heritage is in a great location and the staff are excellent. The owners need to spend more on property maintenance to fix things like a window/door that wouldnt shut properly in room 105.

Best beach balcony view

Location was excellent. The hotel itself is a little dated but clean and good amenities..great buffett breakfasts! Amazing views on level 4. Beautiful staff who were more than willing to help. A big shout out to Indra and the young men in the cocktail pool bar!

Great breakfast buffet thanks Surya ,Anita and Linda . Clean, staff lovely . Only criticism they should have a band or music every night

Really clean and modern rooms. Great choice if you just want to stay in Kuta.

Nice roof top bar n pool for swimming Cocktails good 🍹 Nice

Great rooms great staff great location clean

Positive: Close to shops/restaurants & beach Negative: rooms were dark, aircon is broken and cold by default

The breakfast buffet could use more seating.

Really good staff, excellent service and close to all the action around Kuta Beach

Bathroom water pressure very low, took longer time to bath.

The location of the hotel is very convenient just in front of the beach and very close to beach walk mall , there is a lot of the restaurants near by. Staff was extremely friendly and helpful. Pool was beautiful and lounge area comfortable. 2 restaurants available without leaving the premises and we utilized the spa on more than one occasion. Great place!

Allowed for late check out when we arrived very late at night. Staff were accommodating and helpful.

Great location for Kuta Beach. Clean. Friendly staff.

The Staff made this stay wonderful & situated in a prime location.

Property is all good, but their break fast could have been better

Good Location Affordable Price Non Resort Style

I booked the Deluxe twin bed (with partial sea view) as the king size bed rooms do not have sea view. Check in on the 1st floor was fast and without any issue. Generally the room was clean but the bathrobes, towels and sink appeared old and yellowish. Will be good if at least the robes and towels are replaced. Bathroom and toilet are separated by a curtain from the sleeping area (although they have frosted glass). This may be a privacy issue if you aren't alone. Toiletries such as toothbrush and soap are provided along with 2 bottles of drinking water. Beds and pillows are very comfortable. There are quite a number of English channels on the TV. You can sit at the balcony (good for smokers). Breakfast area is huge and no issue of finding seats. Food variety is good with hot and cold items for both international and local. The infinity pool is right next to it. It is a quite a small pool and isn't really ideal for swimming but the view is pretty awesome. Lucky for me as the bar next to the hotel was closed for renovation on my 2nd day although the loud music was still bearable for me on the 1st night. Location is good with the malls, shops and restaurants all nearby (within 5min walk). Hardrock Cafe is 3min walk away. The beach is right in front of the hotel although it seems not very suitable for swimming but more for the surfers. Nonetheless you can rent a beach deck/chair and R&R there.

Loved the location and view of the beach

property is located in a busy area.. there are definitely lots of options for food & shopping. noting multiple convenience stores in & around the hotel to cater to your needs. a long stretch of beach is directly across the street, which is nice. however, the main street that divides the beach & the hotel is super busy (day & night) and has no pedestrian crossing. you literally need to take advantage of an opening between the vehicles & run!!! live music can also be heard until late. these were not issues for us, but could be a problem for others. the property looks a lot newer in the photos, but we were happy with our room. all staff that we came across were friendly. great customer service from the ladies at the breakfast buffet and rooftop restaurant. special mention to Amelia at reception who checked us in. she was very welcoming and friendly. =) breakfast buffet spread is unreal - huge variety & delicious. meals & drinks from the rooftop restaurant very great. awesome views from the rooftop pool & patio. we had an oceanview room with a huge balcony / patio. overall, we really enjoyed our stay.

Great location in Bali. Across from the beach and near many restaurants and shopping.

It overlooked the ocean with a fantastic view. Rooms were spacious and very nicely equipped

Such a beautiful clean hotel and the views from the pool are fantastic! Music was great and the spa was amazing! One of the best hotels we stayed at in Bali!

Great service especially from Sona who was very helpful and always smiling

Good location with shopping centre, restaurants and beach on doorstep. Staff are super helpful, room is big and clean. Roof terrace pool is wonderful, providing relaxing afternoon/evenings. Recommend this hotel!

Kuta Heritage is a great place to stay at a very reasonable price

Great location, very helpful team

Central

The property is in the thick of Kuta Beach but it’s a lovely oasis. Our room was large and beautifully decorated with touches not usually seen in a hotel and we had a spectacular view of the beach. The bed was the most comfortable we’ve had while travelling and the bathroom blew my mind with a soaker tub and separate large rain shower room. The staff were the best; kind, friendly and they did everything to make our stay comfortable. Everyone we came into contact with provided first class service. Breakfast was included and we wanted for nothing. Everyone was delicious. We loved the health tonic bar which was our first stop every morning. We were spoiled for choice: fresh fruit, omelettes and eggs made to order, everything you could want from a western breakfast plus loads of delicious vegetarian, Indonesian, Indian and Asian options. We’d finish up with pastries and coffee and be ready to face the day. We never needed lunch after such a complete breakfast. We really loved the rooftop pool and stopped by most nights to enjoy happy hour cocktails and watch the sunset. If you’re staying in Kuta Beach, I highly recommend this beautiful hotel. It was great value for the money and surpassed our expectations.

The property was clean and spacious, staff were very friendly and went out of their way to help where possible. Unfortunately the hotel next door has very loud live music playing until the early hours. Wouldn't be too bad if they had a singer and not a screaming, screeching wanna be Alice Cooper

Nice resort, but rooms need updating

This was probably a really nice place in its heyday, but it is definitely starting to show its age. The rooms, especially the bathrooms, could really use an update. Bathroom fixtures were rusty and most surfaces were stained. The patio doors didn’t lock (although this was fixed as soon as we reported it, however it seemed like something that would quickly break again). There is very limited bathroom privacy since the “bathroom” is just a section of the bedroom separated by a partial curtain. At least the toilet is behind some frosted glass, but there is no sound isolation. The bathroom is also much too dark. The mirror lighting is terrible for make-up application, with a shadow-casting up-light. The area on the beachfront is nice, but it also means that it’s always noisy. The staff and service were great and both check-in and check-out were quick and easy. Amenities included disposable slippers, robes, safe, mini-fridge, hot water kettle/teas, and two complimentary water bottles. The room was very large and both nightstands had international outlets, which really came in handy.

It was just an enjoyable stay