SureStay Hotel by Best Western Guam Airport South

7.0

Good

464 Guest reviews

7.0

Good

464 Verified Reviews

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Cleanliness7.0/10

Service7.8/10

Comfort6.8/10

Condition6.4/10

location6.0/10

Neighborhood6.0/10

Amenities6.8/10

Terrible. Many Listed Facilities Absent

So this hotel has only got one thing going for it and that is its location close to the airport . It’s convenient if you have. A car- but not if you don’t , as their shuttle is out of commission . Though breakfast was included in the room rate, the restaurant was out of commission , so they gave you a packed breakfast. This is fine unless you’re vegan, vegetarian , kosher or halal. Breakfast was a ham sandwich , juice box and a cereal bar. No other option was available . The TV in the room comes with a card that lists all the channels. Except most of those channels don’t exist . For example, they had CBS but not Fox. This was important because Fox had the Super Bowl this year. Rather than watch it in my room before a flight I had to go and find a sports bar. Not what you want when you’re in transit . How do claim to provide TV service but don’t have a major network? The phone in room did not work. This is a problem when you’re trying to call around to find a sports bar to watch the Super Bowl , because the TV in your room doesn’t carry the Super Bowl Wouldn’t stay again: the hotel is simply full of false advertising on its listing .

Building condition is ok, 4 star with a pool on the roof. Surrounding area is nice but kinda far from many establishments. Too close to airport and depending on the wind direction, it can get very noisy. Some staff were very indifferent to customers, no greetings, no smiles and sometimes not even there. Overall i give it a 3 star

Convinient, good customer service.

Good

Nice front desk people, but the hotel is more like an old motel. Certainly, good enough.

Its was an old property needs to updated very disappointed on the rooms condition we had the fixture in bath was terrible had to ask for another room

no breakfast, just bag meal, baloney sandwich on day 1, other days better, did not clean room, no water one morning, toilets dont flush,

Can not say much , the hotel under renovations.

Under renovation. Slow and no hot water. Hopefully it is addressed during the renovations.

Hotel was under remodel. Chemical smell in the elevator and hallways. Room was comfy, but had no blanket on bed just a sheet.

This is the most terrible place I stayed at.

Property is under construction. Hard to see the sign from the road. Shuttle bus to airport doesn’t start until 0630. Shower barely dribbled and cold

Stay was nice and hotel is conveniently located in central Guam.

I like to stay here it’s more convenient for me and my family. I don’t like is breakfast is the same every day not much choices. It’s just a basic coffee, bread, & can fruits. At least egg, sausage or a little soup.

Not clean no lights

Centralized and Sufficient

Centrally-located and familiar lodging that I visit for random weekend staycations. No frills, no fuss accommodations, with a view of the front parking lot. Minimalist amenities, with an active guest-only card accessible safety measure in place during late PM. Parking is sufficient, and never had an issue with theft anywhere on the premises. Light but adequate continental breakfast with every stay. Responsive customer service. Only negative remark would be the almost out of order shower faucet handle. Called front desk to report and maintenance responded quickly. However, no repair or replacement of fixture… just a tighten of the screw, good for just one more time use. Suggestion for hotel: update to include small table for eating or study vs. dated, rarely used side drawers. Thank you!

Was on island for family medical reasons. For a last minute reservation I was very happy with my room and the hotel in general. Fairly close to where i needed to be.

Very nice

I've stayed here a few times in the past few years. Each time I check in it's late and the staff is having a conversation while checking me in. Just not very good customer service consistently for the past three visits. She was using her earpiece, but still it's annoying because I felt like I was interrupting her to ask some basic questions about my stay.

The staff is very nice

It’s ok

Because of the insects and fly inside each rooms.

Even the hotel is not located near the beach it offers the quiet comfort of a clean spacious room that has a mini refrigerator and microwave. I enjoyed my stay and will book again.

it was nice. very convenient location.

Close to airport

Hotel is clean and the room is spacious and safe, despite the maintenance around the hotel

can’t plainer to manager twice about bugs crawling on me in n bed. he apologized and said they had just sprayed. the next time bugs 🐜 n bed i could not get a replacement room due to defective shower and broken tv.

The parking situation is not so good

good

Quiet environment and employees are accomodating

Low water pressure.

Friendly housekeeping and front desk, Walkable food options. Facilities are good. Great for airplane spotting and reasonable prices !

Bathroom was not up to standards..weak shower..zero tv..been out for months front desk said.. totally not what i expected..said because if Covid no shuttle no breakfast.. Rented a car and it was a bomb..Definitely not cool.. only saving grace was staff..very friendly very helpful

Great staff very helpful and take fast care of your needs they also rent cars for a very good price per day free breakfast not too bad overall will book there again

My refer not working. Asked for fix or replacement but never come.

Needs facelift

Airport was a $28 taxi ride away from terminal. That’s $56 dollars over and back. Deceptive because on other side of the runway. Room was in poor condition. Tea bags were ancient. Cockroach on floor when on floor when I walked in. Staff was nice. Needs a facelift to be labellwd a Best Western.

Improve the Breakfast

Services is fine Parking is the problem

Omg is the worst place evwr

Great property with great staff!

This was a great stay respectfully because of all the typhoon damage and recovery. The staff was outstanding and personable. The elevator was out due to typhoon. Staff helped me carry my suitcases up to the third floor. The room was clean and neat. Power went out a couple times due to rolling outages in the area. It was great these folks had good attitude and powered on.

Stay at the SureStay Hotel in Guam. July 21 to July 26, 2023. The Hotel was at a disadvantage from the Super Typhoon that hit the Island at the end of May 2023. Supplies and materials on a small Island lead to repairs taking place requiring some time. The Hotel did not have any TV service due to the Typhoon and was waiting on their cable service to complete the repair. The restaurant was not serving Lunch or Dinner due to the Typhoon damage and was awaiting contractors to repair the damage. Overall, my stay at this Hotel was as pleasant as possible.

Water issues

I stayed at the Sure Stay Guam Airport with my son on a layover to Hawaii from Japan. Check in was easy and the lady at the front desk was very nice. Soon after check in, we noticed the water stopped running. There was nothing at all. I went to the front desk and there was a male employee. I told him there was no water and he said it happens but it will come back. We went out and returned later that night and still no water. I had bottled water so used that to bathe. The next morning we had to check out early to get our flight home. Fortunately the water was back. I realize Guam is recovering from the recent typhoon so do not fault the hotel (I stayed in other hotels without problem). It was not a good stay. AC worked well, TV wasn't working. WiFi was okay. Not much around the hotel so a car is needed.

Not helpful. Property is not operational.

I arrived at this hotel to find out they had no electricity or water and refused to let me in. Did they cancel my reservation before I spend a ton on taxi rides, no!! Did Expedia help mitigate the issue absolutely NOT after spending more than three hours on hold. Worst experience ever. Property is awful and so are the staff!!

Very safe and secure

Had everything, but found blood stains on pillow. No outlet for coffee pot,cord too short to use only used outlets in bathroom. Otherwise, it's nice.

The staff were very friendly and helpful. The continental breakfast was very weak (toast, fruit, coffee). My sink was a little bit dirty, and no surprise that it was a little noisy because of the proximity to the air port.

I love it how they're always keeping the rooms clean and also going to the rooms and asking the guest if us guest need anything. I would rate this hotel 9.5/10

Fix up and improve the wheelchair ramp area, unsafe, narrow pathway and rough flooring.

Great front desk people. Especially ms ida

Good price, good location, near restaurants Limited parking space, Needs better rules enforcement (guest hanging towels and clothes on patio rail) making hotel look trashy. Dirty stairway, Needs more selection on continental breakfast. Online pictures misleading

Great service

Very accomodating adn friendly staff. Parking seems too small but you can always find a spot. Eatery is just a waking distance.

After I checked in, I was given a room where the air conditioning did not work. I was transferred to another room and again air conditioning did not work. I was transferred to a 3rd room and again air conditioning did not work. Finally I was put in a suite. Air conditioning worked. However, the bathroom got flooded with water every time I showered since the shower head was pointed straight to the wall instead of down. There was also no housekeeping to clean or change the towels.

Very good budget Hotel. Will stay there in the future.

We did not stay there. It was not near the airport like it says is was near a runway away from the airport. Nothing was around it so we left and got another hotel more pedestrian friendly.

Clean

Room was clean staff was great. Elevator was really slow.

The staff

Ok

I couldn’t check in until after 3pm due to a change of shift. Prior receptionist had attitude because she was not allowed to check is while clearing. Room smelled odd, floors were sticky, lampshades had writings and looked dirty, toilet seat was smaller than the bowl. At night you can hear the bathroom making noises. Beds were soft and comfortable. Place is secured, only way to access hotel is with your keycard.

That was one pretty boy at front desk

Extremely filthy with cockroach everywhere

Bad

No hair dryer, the room is not clean.

good

Very friendly staff

Check-in person was not very friendly. No ice was found. Tried to check in about an early and the clerk was going to charge $35. Parking was terrible. I would not recommend this hotel.

Could use better cleaning.

Good motel & cheap.

The elevator is super slow

Good ... got in some cardio🙂

It was good. Only problem was when we came back from Church service in the evening... the elevator was being serviced and we had to take the stairs. All in all I enjoyed my stay.

Simple, Clean, Friendly

The staff was great! The room was clean, the bed comfortable, and the shower HOT!

I stayed here before and it was alright. But I did not like it at all this time. I noticed there was an earring on my bed and it wasn't mine or my kids. I'm wondering now if they change the bed sheets at all. The shower head had soap scum or not sure what you call it but I know to clean it you can use Ajax. The knob for the shower wasn't working properly and the water pressure was low. I didn't feel comfortable at night because as I was sitting on my balcony a lot of suspicious people were coming in and out of the hotel late at night. I even have to watch my car because there was people parked next to it sitting in their car for a long time. No security not even at least at night.

The key card did not work, walk room was far and had to go back twice for card to work, phone was down as per maintenance and they kept coming to check , ac was hot and we had to turn on upon check in and took forever to get cold , no balcony , maintenance guy even told us we were missing lamps and didn’t know why we were in that room only had the light by the window. Room smelled funny like mold or moth balls , cheap towels lint kept coming off after shower. Tv remote missing cover and had tape holding it in and tape kept coming off so had to keep putting the batteries in and sad selection on tv only like 10 channels

First of all it says that it is a two bedroom and when I checked in it was only one. They do not even have a two bedroom room. it was false advertisement. I canceled my trip because I needed a two bedroom as I had my kids with me and had i of known I would have never booked it, wanting a refund and until now have not received one. I did not stay there at all..!!!

room smelled like urine not staying there again

Place was filthy. The shower was so dirty we showered elsewhere. Staff never informed us of being able to order breakfast being that there was no brochure in the room either, sheets were dirty. We got sick staying there thus our reason to rent elsewhere.

Great stay for emergencies and home repair- no ice machine- double check your bedding. Excellent front desk service!

During this pandemic, it wasn't that bad. Of course the amenities was not in play due to the pandemic...overall not that bad.

Good for the price

Except for the sound of renovations and the airplanes landing and taking off, it was a great stay 😑

I paid for breakfast and i wasnt informed that there wasnt any breakfast being served till the following day of my check in. Upon check in the clerk stated there was breakfast however the menu is not set.

It was quaint and simple, but the in-building laundromat was a nice addition. Could be bigger though.

Room was clean even inder the bed.smelled fresh. My partner loved it

Everything is dirty. The room smells really bad and the sheets weren't even washed. The hotel was NOTHING like the pictures at all. The window was covered by wood.

Sorry to say, I had not comfortable with check in with front desk staff..

Location: close to the University of Guam and the Agana shopping Center. Safety: I’ve been here before and I felt safe. This time, seems like some shady people are around. Felt uncomfortable. Front Desk: Lady at front desk was not helpful until I demanded. Should not be the case.

I stayed there for one night. I liked free breakfast.

Home away from home

We had a very pleasant stay here. The free breakfast buffet was a great touch. Our room was spacious and comfortable. There was only one free outlet in the room, so if you have a lot of electronics, that might be an issue. We only had one phone, so it was fine. The hotel offers wake up calls, and the view from our room was private, so I felt very safe and relaxed. There was a microwave and a fridge. The TV has basic cable with only nick for the kids, but the wifi is great!!

If you need a last minute room this place is ok but i heard people yelling and screaming all night and the planes literally takeoff a hundred feet above your room. Staff was nice but i don’t go to hotels for nice staff

Nice, clean hotel. The location is not the best. Friendly staff.

Loved swimming pool which was on the top of hotel.

Rundown hotel with nothing within walking distance to get something to eat. Getting a shuttle to the airport super tough with unfriendly staff.

The hospitality was great and the area is very secured.

Hotel and my room are clean,bed is very comfortable. All staff are very helpful and nice.

I will stay at Sure Stay next trip

If only they change the sheets that don't have stain and additional pillows

It's like a family hotel, not like other Big Hotel.

great for business travel, i would recommend to fellow employees.

Stayed Twice

The only issue I have is that this is my 2d stay and the elevator was still inoperable.

The rooms are very nice with comfortable beds and a big shower. The complimentary breakfast was more elaborate than most hotels we’ve stayed in and for only $6.95 you could get 2 eggs with 2 pieces of breakfast meat. The staff are all extremely polite and helpful. The only negatives were an “out of order” elevator which made for a lot of stair climbing as our room was on the third floor and the swimming pool is on the roof. It took a couple of days to get used to the sound of big jets landing and taking off during the night, but by day three I slept right through it.

Acceptable

It was confortable with exception of the location because it was close to the airport, and there weren’t sound blocking windows, therefore the night was noisy to sleep.