Staybridge Suites Houston IAH - Beltway 8 by IHG

8.0

Excellent

795 Guest reviews

8.0

Excellent

795 Verified Reviews

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Cleanliness8.4/10

Service8.2/10

Comfort8.8/10

Condition8.2/10

location8.2/10

Neighborhood7.6/10

Value9.0/10

Amenities8.0/10

Clean rooms. Nice, helpful staff

Most friendliest staff

Poor customer service at front desk. Both clerk and manager were quite rude. Reservation listed airport transfer and swimming pool. Neither were available and no compensation from the hotel.

Great staff

The heater in the room didn’t work and it was very cold.

Great experience

Staff was friendly and room was large but showing its age, and satellite dish to room tv wasn’t working properly. Outdoor pool was unfortunately closed on a beautiful sunny afternoon. Falsely advertised as having an airport shuttle which was not true, and we had to find and pay for our own transportation back and forth to the Houston Airport. Very little around here and closest food is just fast food 10 minute walk away and not sure how safe it was to walk in this area. Would not recommend staying here.

The hotel is good and I do recommend for anyone that is here for the short period. I’m here for the layover and the proximity to the airport. They have free breakfast and also a free lunch at 5pm. Overall is great.

be aware of roaches

Desk chair is broken, furniture is kind of old. The bed sheets are okay, fairly clean. Room is also pretty spacious. However, my room has a roach problem. I would not stay here again unless they do some serious pest control.

I stayed for 2 nights the staff was friendly and helpful, unfortunately the hotel has cockroaches I told the front desk my main concern was finding they crawling around my suitcase, literally had to leave my suitcase outside my home to be sure I didn’t bring any into my home. Also they don’t tell u this off hand but they take a $50 hold on ur account before checking in. But $60 was taken off my card.

My stay was good I had really good service

Close to Airport

Front desk clerk amazing hotel is very dated. I was only in town overnight but I wouldn’t stay more than that.

The staff were friendly and nice

The staff were friendly, helpful, and gave advice on where to eat. Not a bad stay

Nice clean rooms

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Property boasts free airport shuttle, but when I got there, they told me it didn’t start until 7:30am. My flight was at 6am…That negated my reason for staying in a hotel that was close to to the airport…found out that an 8 minute ride was considered PEAK and was $60

Only thing I had a problem with was the roach in the kitchen and the shower

Stay

Didn’t get to stay at the hotel.

Nothing

Staff at front desk was not very friendly. He did not greet me or explain why he was running my credit card for a 75 dollar deposit fee. When I asked he pointed to a sign on the counter saying it was explained there. When I asked if I would get it back he hesitantly said yes. As he gave me my cards I said thank you and heard nothing from him. As we got off the elevator to our floor there was a smell of vinegar or strong detergent so I figured we were near the laundry. Our room was warm and lights were not bright enough or switches not working. The couch had stains on it and the end of it looked as if a cat had scratched it, torn. We slept well as the room cooled off by evening and floor was quiet. We were on the third floor so the outside lights were pointing directly at our windows which for some reason had plastic on the outside as if they were under construction or brand new. Either way we were able to close the curtains to prevent the bright light on us as we slept. Check out staff was friendly. Overall I would not return to this hotel or recommended it to anyone. Not for the price I paid. 👎

Superb accommodations and friendly staff especially Ana. Real sweet!

Good value and customer service

Pool closures and safety

The pool is closed for the season is an important detail to a family. And every external door was propped open by a rock eliminating any actual safety of the building.

Bathroom drain clogged, bed was flat, building was old and worn out, airport shuttle was old, area seemed unsafe at night.

The room was big!

Great stsy

The lady at the front desk is friendly and amazing.

Great staff and a huge 2 bedroom option!

Coffee but no coffee maker. The curtains don’t cover the windows. Sheetrock peeling from ceiling. Carpet was torn

Very humid and smelly

Room was very humid, AC was not working during the day was super hot and at night was very humid it felt very dirty and smelly. I reserved a room with 2 beds they gave me one with a king bed so we had to use the sofa bed which it was horrible to sleep on. The mattress was so thin that you felt you were sleeping on top of the wire

Room stunk, carpet and couch ripped up. Asked young men for a different room but available room was also had a strong smell. Asked for refund and he agreed as long as he spoke with booking agent. Resolved and refund in process.

The hotel and room were lovely, however the AC went out and no one could tell us when it was going to be fixed. Although we liked the room, we had to move to a different nearby hotel.

Never again!

The room was filthy with hair in the tub, a whole door missing from the closet, dust covering the wall vents thickly, the AC panel had no filter it in, the dishwasher was not mounted into place and had a pool of old water in it with visible mold on the drainage hose, and running water down the sink caused the entire room to have. Sewage smell. The staff only said “sorry” without addressing any issue. Also, there was a loud pool party past 10 PM. My husband took pictures of the nasty conditions, so I can’t upload from my phone. Called corporate to discuss the issue. Supposedly a case was filed - theee days later I’m still waiting on a phone call.

This property was perfect for what we needed. The staff was great, and the shuttle was on time to get us to the airport. My new go to property when I stay due to flying out early

Front desk staff in this property is unfriendly. Access road is in poor conditions. Microwave was not operational and had to be replaced. Ironing table was in poor condition and had to be replaced. Exhaust fan in the bathroom had a rattling noise and apparently needs replacement. Room service was good.

The staff is unhelpful. The carpet is all bunched up.

Don't Stay Here

Most of the hotel smelled like mildew and mold. There where the yellow "watch your step" signs everywhere, especially on the ground floor. Our room had a large industrial fan in it (on the floor) blowing into the second bedroom. There was also a strong smell of mildew. The hotel was full, so we had no other room option. There was also no bedding for the sleeper sofa. We were given two mattress pads for the bedding and were told there was nothing else available. My teenage son ended up sleeping in our vehicle due to the lack of bedding and the strong mildew smell. The front desk clerk (the following morning) was uncaring and extremely unprofessional. We are currently waiting to here back from the hotel manager.

Pick and drop off folks were very friendly.. the room obviously had not been updated in a very long time. The bed had an old shriveled plastic mattress pad and was very uncomfortable. I had requested a quiet room and it was very quiet.

great

Hotel had an amazing breakfast and friendly staff. Very clean

Clean rooms

Accessable

Cheap price

The two bedroom suite was perfect for my family and I. Very clean and staff was nice.

It is noise than I expected.

Great lodgings for a family with children-kids had their room & bathroom, parents had other room with bathroom (be careful of the tub in the king bed room-a bit slippery). Full kitchen with glass dishes & cups-dishwasher as well in the great room. Bedding was fantastic.

Room reviews

The two room suit was clean, but the door to one of the room loose, unable to locks bathroom door, curtains panel different lengths. No ice machine or ice maker didn't work.

This is a great place for a quick airport layover. Staff are friendly and they have a pantry to purchase quick bites if you arrive late. The free shuttle and breakfast is an added bonus.

Really enjoyed my stay at this property. They have a decent breakfast each morning, and on Monday, Tuesday and Wednesday evenings they offer dinner. They also have free laundry onsite (3 washers, 2 driers) for guests which was a huge plus while traveling with my 3 children! The pool was open (it was pretty chilly) but my kids really enjoyed it. Convenient to lots of fast food restaurants (Wendy’s, whataburger, Popeyes, Burger King), and a gas station close by. I’ll definitely stay here again when I return to Houston!

The bed was dirty, the carpet was filthy, the walls had holes in them, the water pressure in the shower was low, and the room smelled like cigarettes (despite a no smoking policy). Our baby got a rash after sleeping on the sheets, we have no proof that the rash was from the hotel, but it appeared after she slept on the sheets and went away a few days after. The night time front desk worker was seldom at his desk, and when he was he was rather rude. I will say that the day time desk clerk was friendly and helpful as were the fantastic repair workers. We reported two issues with the room directly to the repairmen (plumbing and a drawer that would not stay closed) and when we returned to the room both those issues were solved. The hotel is close to the airport and has shuttle service included. The breakfast was fine, good enough for the money and it had enough options to serve our entire group. This place serves a purpose, but do yourself a favour and stay at the Holiday Inn Express, as we did on our way home from Houston after our cruise.

Cockroach will welcome you. Shuttle service does not work 24hrs. It works when just driver wants.

Happy customer

Very clean, employees were exceptionally nice, especially the lady putting out the breakfast every morning

Front desk sent us to the wrong location for Airport shuttle pickup. Did not seem to care. Shuttle driver was excellent!

Good staff

The shuttle driver name Beverly didn't come over to the stay bridge suites to pick me up,she told front desk the bus was full,so two people had to walk over to the Holiday inn Express , And she passed the Stay bridge up and didn't stop there so we would of been late to airport if we wouldn't have walked over there, very bad attitude of shuttle driver for both establishments. Beverly told front desk this at the stay bridge and she told me,very rude of her.

Needs improvement

Rooms were “ok” with stains, torn carpets, tattered curtains. Daily housekeeping doesn’t do more than make bed and refresh towels - no cleaning at all, as evidenced by the trash barrel and dirty countertops left that way. Eve/night staff would rather be on their phones than help guests or know what’s going on. Several hours of brown water from faucets and the answer I received was essentially I work nights and don’t know. Ask during the day. Overall I wouldn’t recommend. Seems more transient housing than s true hotel.

There is no shuttle from airport to the hotel We waited more than a hour, no shuttle comes The front desk do not tell the truth

My blanket had spots looked like blood && it looked like someone popped in out toilet we ask for extra blankets the lady said they don’t have anything but I think she was lying if the man that be there at night was there he would of gave us some the the white lady told us the pool was permanently closed then turn around kid in the pool but besides that everything was ok

Check in was easy

Overall I am satisfied with my stay. I don’t really have any complaints.

Attention to detail. Everytjing needed was made available in the room...more than expected. Thank you

This property is very dirty. Our room has a hole in the door of the bathroom like someone punched it. Nothing looked wiped down and cleaned. The tub had hair all over like someone had shaved and not cleaned the tub. It was not an ideal experience.

Not very clean and very old. Needs an update.

This is not close to the airport as stated and not in the best area.

Nice quiet property

Polite staff clean room.

Easy check in. They serve breakfast everyday And they serve dinner Mon- wed.

Do not stay here.

Run down, dirty, roach infested hotel. We arrived and were given a room where most items were broken. Blood/red wine stain on carpet, and the worst part was seeing cockroaches run along bathroom wall as I was in the shower. Management was not apologetic and wouldn’t change rooms. Checked out after 1 night.

Very disappointed and not at all like photos

The hotel was booked when we arrived so there was no way to change rooms. Our room smelled like smoke and when I opened the microwave to warm up some water for tea there was a dominoes box inside. So the room clearly hadn’t been well cleaned. The drapes were torn or missing and the lights all seemed fluorescent and flickered. Definately not in line with the 8+ reviews I checked before booking.

Do not stay find a different hotel.

Terrible hotel and staff, do not stay. Cockroaches and they are breaching fire code

Very clear good service

I appreciated my stay at this hotel. The staff were amazing. We landed at 6am and was able to check-in pretty early saving us having to wait hours. I especially appreciated the free laundry, and the breakfast was more than sufficient in terms of options and duration. Really nice hotel to stay.

It was good

Between the carpet and tiles flooring, the carpet was not properly complet and sharp nails form carpet were exposed, I actually had my left heel was sharply pinch with carpet nails. I did notify the manager at the time of check out

I like the food in the morning and the people working there very nice.

There was only 1 towel and 2 hand towels for a family checking in. The front desk refused to bring more up so one of us had to retrieve them. The glass shower door is almost falling off. The tv doesn’t work with the remote. I told the front desk and he said there was nothing he could do. I had to repeat myself several times because he never removed his ear buds to talk to me. Very unprofessional and frustrating. I tried to book a shuttle and again he was very unhelpful because he had his ear buds in and he couldn’t hear what I was saying.

First Time Stay

The hotel is right off the hwy which is convenient but if you are a light sleeper you may want to reconsider. The room overall was clean in the general sense but there was a big stain on the carpet next to the bed and the A/C system didn’t work at all and was completely off. (luckily it was a cool evening) One of the windows did not lock properly, and being even on the 2nd floor is a little unsettling. The bed and pillows were very comfortable, and a place to sleep before an early flight was what I needed.

Property looks great on arrival. But in suite, microwave is tilted and looks to fall any moment, garburater has no guard, leaking in the shower from upstairs (through light fixture) and elevator won’t go to first floor from 2nd. Won’t move. Addressed with front desk…did not show much interest.

Room smelled and very noisy

Old building the rooms smelled. Front desk people were nice overall just would not book again.

Very friendly

It was comfortable and well accommodating. Shuttle driver was great. Checkin was a breeze. Did not have continental breakfast, But it looked like they had a nice set up

I called inquiring about an early check in two days before our arrival and was told to call back the next night. When I called the next night they were pretty rude and told us we needed to call in the morning. When I told them that we were told the night before to call at that time they rudely said no, the morning. So again, I called the following morning. The lady I spoke with was really short with me and while asking another question, she hung up on me. Once arriving, they seemed annoyed that we were there. Once getting into the room it was very apparent that the property was very run down. The pull out didn’t have blankets, it just was not up to par. They need to do better.

Good

Everything was good except we didn’t receive our wake-up call. Lucky we woke up early.

Mr. Anthony L was amazing, however, every staff member after that wasn’t good. We arrived Friday and asked for towels Saturday none was available according to the woman at the front desk that morning, but we watched her give a lady who was at the pool 7 towels for her and her family to use while swimming. We needed towels to use for showering we didn’t receive any clean towels until Sunday evening. We checked out Monday morning and according to that same lady I would receive my $75 deposit back when I checked out well it’s 2 days later and their charge is still pending…. Definitely wouldn’t stay again unless I had my own towels etc. didn’t see any housekeepers the entire stay either.

My Favorite Place

This is my favorite hotel. This location is the one I always come too. Overall, great on every level. No complaints from me.

Spacious and updated rooms. Very good and tasty breakfast. suggest using real ceramic cups and plates. not plastic… Nice and inviting pool area. Shuttle bus needs to be fixed, missing door handle didnt allow passengers to open or close the main door!!

Clean and nice

Car was broken in to and no help was givin.

These are the old things, the rooms with a lot of dust, broken things.

The staff is amazing! They go out of their way to help in any way! I accidentally booked at the wrong Start Bridge and the site that i wanted to stay at went above and beyond to help me fix my mistake. Good people! Love it there! I've been there for work since the beginning of July and it has not disappointed!

Enjoyed my stay. The staff was very professional

My bathroom wallpaper was peeling off the wall other than that it was great

enjoyable trip. hotel met all of our needs. a delay checking in due to an apparent computer problem but no big deal

No staff present at front desk. Waited for 30 minutes. called front desk multiple times, rang the bell. Had to leave as it was getting late.

This is the worst experience we’ve had in a hotel! The room had roaches and the smell was disgusting. The water in the bathroom sink was yellow I had to buy bottled water to wash my baby’s bottles. I couldn’t find another hotel because everything was sold out for the night.

Elevator has been broken for 3 months ! An nobody warns you about that when checking in !.. room has a terrible smell !… shower water pressure is soo bad

I loved it

It was all just right no problem