Hotel was dated and not well maintained. Furnitures were chipped/scratched, shower curtain stained and moldy, stained towels. Access to public transportation was convenient, 2 min walk to bus stops, easy to catch taxis.

I been staying in this hotel for the past 10 years . Staff are friendly, is a good location, quiet and serene

It’s quite convenient to get around

The staff upgraded me to a bigger room. It’s spacious. The view of the river is nice as well. Free breakfast as promotion enhances my experience as well.

I like the location of the property, but the property condition and facilities are old and rundown.

I will never select to stay in this hotel again

Overall, nice experience! If you have free breakfast, tou may want to ask the receptionist to double check. He didn’t remind us the breakfast hours until my wife asked.

I booked this hotel because it is closest to hospital to visit my relative. I saw the photos and it looked decent. However, when I arrived it was totally different. First thing I spotted the white balloons as decoration on the ceiling in the lobby was so dirty and it appeared to be grey. When I got into the room, the toilet water was black and I already felt the place dirty. The temperature control looked like it was from 1972. There was a sign in the shower saying close the door when shower otherwise would trigger the alarm??? Some part of the carpet was out and some type of wire was totally exposed. I decided I couldn’t stay there and booked the nearby courtyard Marriott even though it was further away from the hospital. When I checked out, the same lady at the concierge knew I had booked 4 nights but didn’t even ask why I wanted to check out the same day. Talked to Expedia and still waiting for possible refund. First time in my life telling others don’t book a hotel, this one is the first.

The main reason I choose Regal Riverside was the room space is comfortable and not cramp. Also, public transport is easily available.

Everything is good except if it's not close to the MTR stations. So, transportation is a little inconvenient. The rooms are huge for HK standard.

Very good

Bathroom needs remodel.

Amazing location. Very well set up rooms. Plenty of room for luggage and excellent employees.

Need to change the room for 2 times as the condition were no good

If the room have USB port will be better.

A good location which is close to the Metro station and bus stops. The reception staff is very helpful.

Nice staffs. Hotel is old but in good location , walkable to two subway lines、bus stops and shopping mall.

O

Water leaking from bathroom and poor maintenance

The bathroom was in bad condition. Water was leaking from there to the door entrance and the bed adjacent to the wall. The carpet was wet and even the bed skirt was wet. There was water wet stains on the wall outside the bathroom. Air conditioning was put on while we entered the room in first time, and apparently the housekeeper department realized the room was not in good condition so it kept the air conditioning on at all times. We noticed the leaking status on the second night and requested to move to another room ( #749 to #758) The agent commented and admitted this is an old hotel so it is not common to have such worse conditions! location wise it is closer to our friends nearby, but to pick this hotel is one of the worst experience in hotel staying of east Asia.

Ordinary but clean

The hotel is very dated but you pay for what you get Public transport very good and within walking dis table to the shopping centres and train stations

Thirt time stay here. Like the area, we are planning when we come to visit Hong Kong again, will stay here again.

Make sure you get the right room

Besides a bed and bathroom, not even a desk nor a bench for suitcases. Doesn’t matter a chair nor a closet can fit in the belongings for one person. My backpack, hand carrying bag and my suitcase are all on the floor. I can only place my laptop on the bed!!

Noisy neighbours

It was mostly good and we had an amazing view. We had six nights and could hear our neighbours on both sides every night but that was the only negative thing.

The room is really small but clean . We are both small and short , if you are bigger and taller , it would be difficult to move around . Tha cleaning ladies are nice . The main desk , they are efficient but seem a little abrupt when we ask questions . It is quite convenient .

The tub was narrow and the glass divider was short and the shower water flush out and no 110 volt power supply plug 220 volt power plugs were limited should install more

My go-to for the past 6 years. Never fails to deliver excellent service.

Enter the room had strong smoking smell

Adequate for the price

Nice staffs. Big room but need to update.

The bathroom floor was unclean and the bath tub doesn’t drain properly. The shower head doesn’t stay secure abd flops to onto the tub.

Good and inexpensive stay in Hk

Facility is a little dated with a minimalist lobby and reception area. But it is very convenient .there is a direct bus to airport A41 if you don't want to use hotel shuttle. two MTR stations are within 15 min walk. There are lots of eateries within the hotel and in the neighborhood. The hotel is next to a river and a bike lane...good and inexpensive place to stay It is also easy to get to border crossing to mainland. Room size can be average to roomy. It looks busy in the lobby, but it is not noisy once you are at room floors.

The property is very old and lack of maintenance . We found bed big in our room and they switched room for us. The toilet tank has overflown and toilet water flooded the washroom floor. The walls are dirty and wall papers are ripped. The water kettle is dirty and we did not want to use it and had to buy bottled water.

Service was good, the price was reasonable.

I am happy with the good room price.

In general is OK except the resturants run by the hotel are too expensive

There are many small cafes and convenience stores around the hotel. Staffs are courteous; for the price is a good choice.

Roomy and comfy

The hotel upgrade from a three people room to a four people room for us without we requesting when we checked in. Housekeepers were friendly. The room was very roomy unlike other hotels in Hong Kong. The only thing was the room was kind of old but that didn't affect the overall staying experience.

Great value. Super friendly services from all staff.

Seems like the room hasn’t been used for long time with lots of dust on the bed. smelly toilet

Good value

Overall is a nice hotel. Only issue that the hotel guest left the trash by the recycling bin at night. Especially the bin is close to the entrance of lift.

Convenient with transportation

It is a clean and quiet hotel in a average neighborhood. How ever it is very close to Sha Tin center and most can do a lots like shopping, dinning and be able to connect to Metro transportation system. The front desk and other staff are very friendly. It is not a upscaled or fancy hotel but it is the top at its charged room price.

Transport to airport is easy

Catherine

Y

We try and stay at this property each time we visit HK as it is central to the new territories and family. We were given an free upgrade which was very much appreciated. The extra space and extra bed was very welcoming. As you know, pounding the city every day takes it toll, so having a comfy sleep is great! Staff were wonderful and helpful. Check in and check out was very easy. We ate breakfast around the back of the property. Plenty of different cusine to choose from. See you again next year!

Pro: - Decent room size for 4 adults. - Very friendly staffs. - Easy access to public transportation. - Close to shopping areas. Con: - The A/C in the room is not working. You will never get a temperature below 24 C (78 F) - The bathroom needs new renovation.

Convenient location

I liked everything

nice river view and price is good.

Almost all staff didn't speak or understand English. Toilet plumbing wouldn't flush and even overflowed onto the floor. Told front desk and they left it flooded until our checkout. We told them 10 hours before checkout and they said they'll fix after we leave. DO NOT STAY HERE!!!!!!!!!!!!

the location is very good for business purposes. the staff were not friendly to approach, and the shower system was horrible. had a very tough time dealing with a damaged shower. Overall all stay was good.

Smells of smoke everywhere including smoke free

Ventilation is horrible as smoking scent is everywhere

good location for public transit. Bus stops only one minute walk from the hotel.

Convenient to go anywhere

Very clean

Convenient location, beautiful river view.

Good hotel

It is very convenient to get there by subway. Nice view on the riverside.

Nil

Staff very nice and friendly

To get to where was i going for easy transport. Hotel room was a bit small for my liking but then again that was the price you paid for???

Good

Decent!

The room I had in the hotel had a nice river view which was amazing especially for the price, some of the room was a little worn but not an issue especially for the price. The location isn't bad and is just a bus stop away from Shatin which is a great big shopping centre. There are lots of transportation. I went in Feb 2024 and there were a few days which the weather was cold and the radiator was used.

Free Upgrade

Well located for public transport and convenient for visiting my wifes family in Sha Tin. We had 6 nights and the free upgrade to a river view room was very welcome.

By the riverside

Good location, very convenient for moving around.

Very convenient location but need upkeep rooms

Room rate reasonable as property is quite old and no hot water supply in the sink

Convenient location, airport bus stop in front of the hotel

Counter Service

Counter staff are not friendly when seeking assistance on road direction.

Very good value.

The room is clean and well maintained. The whole property is smoke free which is the best. The TV is not properly situated. It is very difficult to watch.

Beautiful river view from the room, staff is helpful

pretty deteriated and lack of maintenance

A nice and quet hotel away from the hustling and bustiling city, yet convienct to all metro.

Hard to reach staff at counter over phone. Cannot order room services. Dining option limited and not good. Not walking distance to city center. Will not choose this hotel again.

Ver convenient lots of restaurants nearby, buses and transport.

Just don’t like rooms floor very dirty! The rooms wall have foods sauce! Sitting chair all dirty ！other wise everything ok

Overall happy visit even certain part of property showing some aging. The only down side making it 4 stars is room TV and furniture are bit dusty.

The room is too old

Will come back again

Service was 100% i can say from check-in till check out was brilliant cleaning wS spotless only thing let me down was the bath tub bit out dated. Rest was all good condition will come back again

Convenience

Just not great...more like 3star.....needs serious updating. Many things not working Breakfast poor and expensive Gym excellent

Terrible smoking smell in the room. Obviously the previous guests smoked in the room. The hotel needs to improve their management on smokers. The bathroom sink was clogged and the shower curtain is full of black mold.

Room it was unclean lack of supply hallway smell smokey

Did not get me the rever view room

nil

Unwelcoming staff and dirty room

Room was filthy. Not sure if it was cleaned up properly before my check-in. Staff was less than friendly. Overall, it wasn’t a pleasant experience. Would not stay at Regal Riverside again.

Request help from hotels.com

I forgot to bring my two Apple power adapters with cords when I checked out from room 1248 on April 17 early morning around 07:30AM. I reached out to the hotel by email. There was no response. I asked my friend who happens to be in HK to help. He spoke to the hotel staff who claimed that they were not able to find them. The hotel housekeeping should have discovered them when they clean up the room for the next guest. Can hotels.com influence the hotel and help me with this case?

bad smell in toilet

Nice river view

Mattress not support well

No Comments

Generally helpful and friendly staff. Room was reasonably clean. Decor is a bit tired and dated but would be much more expensive otherwise. In all a pretty good stay.

Many restaurants nearly the hotel

免費升級到大的房間，雖然有點舊但整體舒適，供應齊全。 電話長期沒有職員接聽，需改善。