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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room

Marriott Shoals Hotel And Spa
9.0

Wonderful

689 Guest reviews

9.0
Wonderful
689 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
location9.4/10
Neighborhood9.2/10
Quality9.0/10
Value8.2/10

10 Hightower Place, Florence, United States of America. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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See map

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Hotel Description

With a stay at Marriott Shoals Hotel And Spa in Florence (East Florence), you'll be a 1-minute drive from Tennessee River and 6 minutes from Kennedy-Douglass Center for the Arts. This spa resort is 3.3 mi (5.3 km) from Indian Mound and Museum and 3.3 mi (5.4 km) from University of North Alabama. Make yourself at home in one of the 193 guestrooms featuring refrigerators and Smart televisions. Your pillowtop bed comes with down comforters. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

LGBTQ friendly

Professional property host/manager

Pets allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 4:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately USD 7.00 to 15.000 per person
  • Airport shuttle fee: USD 20.00 per person (roundtrip)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Hair salon

ATM/banking

Concierge services

Airport transportation (surcharge)

Conference space

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Arcade/game room

Garden

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Meeting rooms

Steam room

Sauna

Express check-in

Pool umbrellas

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 2

Waterslide

Number of indoor pools - 1

Number of outdoor pools - 1

Number of hot tubs - 1

Conference center

Snack bar/deli

Free self parking

Number of bars/lounges - 2

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Pool sun loungers

Terrace

Banquet hall

Off-street parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Visual alarms in hallways

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

9.0
Wonderful689 Verified Reviews
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Cleanliness9.4/10
Service9.2/10
Comfort9.2/10
Condition9.2/10
location9.4/10
Neighborhood9.2/10
Quality9.0/10
Value8.2/10
10/10
Exceptional
Corey, 06 Oct 2024
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Well kept, friendly staff. We will make a return trip

10/10
Exceptional
Stephanie, 08 Sep 2024
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We had the best time for our friends 50th Birthday

10/10
Exceptional
Jennifer, 08 Sep 2024
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Great place to stay and relax. We come often and will be back.

8/10
Excellent
Susan, 25 Aug 2024
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This is a great hotel! There are lots of renovations happening and thats why I couldnt give the highest score on cleanliness. I will for sure return and can't wait so see the updates.

10/10
Exceptional
Bradie, 08 Aug 2024
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Nice place near home

8/10
Excellent
Clarissa, 08 Aug 2024
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The room was exactly like it was on online it was very nice. We didn’t know that you had to pay for breakfast we thought it was included like most hotels that was the only downfall but other than that it was a great experience and we will be back.

10/10
Exceptional
Jeffrey, 21 Jul 2024
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Weekend getaway

Wonderful stay.

10/10
Exceptional
debra, 21 Jul 2024
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Lovely property with beautiful surroundings

10/10
Exceptional
Kathy, 20 Jul 2024
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We had a wonderful stay.

10/10
Exceptional
Jo'el, 13 Jul 2024
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Great place to stay

10/10
Exceptional
Msrla, 07 Jul 2024
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Great get-a-way!

10/10
Exceptional
Jake, 04 Jul 2024
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Nice

10/10
Exceptional
Jerry, 01 Jul 2024
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Was perfect

10/10
Exceptional
Shelly, 01 Jul 2024
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The property is beautiful with a great pool, but the staff were what made it a great experience.

8/10
Excellent
Andrea, 22 Jun 2024
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The food wasnt as good as it used to be

10/10
Exceptional
John, 21 Jun 2024
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The restaurant and the quiet room

10/10
Exceptional
Kristen, 14 Jun 2024
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Great stay! Our daughter was crazy for the pool, even with the renovation going on. Rooms are updated and in perfect condition. Very friendly staff. Food was good too. Excellent all around.

10/10
Exceptional
Courtney, 27 May 2024
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Wonderful, relaxing Hotel!

It was my husband and mine 22nd wedding anniversary so we wanted to do a small getaway. When we arrived, everyone greeted us with smiles and very welcoming. Very clean and a wonderful atmosphere. We didn’t have a reservation to the 360 grille until 8:30, so we grabbed drinks and appetizers in the hotel restaurant “Swampers”. I will certainly be back to the Marriott Shoals. The beds were comfy, rooms were clean, and the stay was relaxing. I rarely looked at my phone and didn’t even take photos because we were just enjoying the amenities the Marriott had to offer and just enjoying ourselves. We will be back!

2/10
Poor
Hannah, 24 May 2024
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Waste of money to stay here for our anniversary. No pool, in room dining took an hour, wouldn’t allow us a late checkout in between our checkout and spa experience since we couldn’t use any other facility amenities we had to leave the property and kill time to come back to the spa. Then can’t use the spa whirlpool because of lighting? Got stuck at 360 grille because they turned off the elevators as we were leaving to test fire alarms. Not worth the $1000 we spent in 24 hours.

10/10
Exceptional
DAVID, 14 May 2024
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Nice hotel and very pleasant staff. There was some construction work going on but it did not inconvenience us.

4/10
Poor
Pam, 14 Apr 2024
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Pool and Restaurant/Bar Closed

We did not know the renovation was happening and had planned dinner in the swampers bar, and it was entirely closed inside and out, and certainly did not know the pool was under renovation and completely closed as well. Rams are beautiful and certainly appreciated that nice surprise with them being renovated.

10/10
Exceptional
Dale, 08 Apr 2024
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Great place to stay

This hotel was very clean and comfortable.

10/10
Exceptional
Julie, 31 Mar 2024
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Great place

8/10
Excellent
Wesley C, 24 Mar 2024
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Under construction

8/10
Excellent
Kelly, 22 Feb 2024
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Newly renovated and friendly staff

10/10
Exceptional
Lynn, 16 Feb 2024
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Enjoyable stay

10/10
Exceptional
James, 08 Feb 2024
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Such a Beautiful Hotel

Such a spectacular hotel! Beautifully appointed, well designed, and the room is themed with music history and paraphernalia. There's so much to see and do around the place. We had a really good time.

10/10
Exceptional
Ryland, 24 Nov 2023
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Liked it all. I’ll recommend it to my friends!

10/10
Exceptional
Tommie, 06 Nov 2023
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Great! The restaurant/bar on site has the best food and service and also has live music most evenings. Always great music!!

10/10
Exceptional
Justin, 23 Oct 2023
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Best couple getaway in a great location

The hotel and the staff was amazing. The spa was one of the best we have experienced. And the 360 Grille attached was incredible! My wife and I will definitely make it back here soon!

10/10
Exceptional
Steve, 13 Oct 2023
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Shoals Marriott is coming home to my family. While we no longer live there, we did for 30 years. Our recent stay was for the wedding of a dear friend's daughter. Hospitality is defined with your stay here. We were greeted at the desk by name which is always comforting. First night had 4 year old grandson with us. When traveling with a youngster its hard. No room service made that part mildly more challenging but I understand the service industry is going through challenges and changes. Of course it didn't hurt my a$$ to carry him down and pick it up, just different. Overall, 5*, awesome, thank you.

10/10
Exceptional
Hunter and Brandy, 21 Aug 2023
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Great stay

10/10
Exceptional
Robert, 20 Aug 2023
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More food ideas without leaving the property.. Breakfast

8/10
Excellent
Teddy, 19 Jul 2023
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Clean room, friendly staff.

10/10
Exceptional
Michael, 01 Jul 2023
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Staff was very friendly and room was clean and very quiet

10/10
Exceptional
Lauren, 25 Jun 2023
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Will definitely be back!

Came here for a weekend away with friends. We got there at 12 so we could use the pool until our room was ready. Front desk was so helpful and our room was even ready early. Rooms are great. Beds are comfortable and bathroom is nice and large. So nice having a balcony. The pool is so nice. Didnt try the food but a lot of people were and it looked good. Bar drinks are good but very expensive. Overall, we had a great stay and i would definitely go back.

10/10
Exceptional
Anissha, 24 Jun 2023
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Indoor and outdoor pool option was nice. The menu seletion and being able to get it late was great.

10/10
Exceptional
Steve, 04 May 2023
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Hotel nice but restaurant service slow and room service didn't show up and eventually cancelled.

10/10
Exceptional
Eric, 24 Apr 2023
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Marriott Muscle Shoals Hotel the best!

Awesome. Customer service was great!

8/10
Excellent
PATRICK, 16 Apr 2023
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location of the hotel was nice

10/10
Exceptional
Julian, 03 Apr 2023
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Great river views,friendly,accommodating staff,great food

10/10
Exceptional
Felisha, 03 Apr 2023
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35th Anniversary trip

I booked this for my mom and dad for their 35th wedding anniversary and they said it was the best stay best sleep. They even had dinner at the 360 Grille and breakfast at Swampers both of which were fantastic.

10/10
Exceptional
Mary Jane, 03 Apr 2023
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We love this property. It feels away from everything, no traffic noise. All is great. One thing did annoy us, At 10:30am a very very loud knock on the door from housekeeping. We had to answer for her to go away. We know check out is at 11:00

10/10
Exceptional
Brent, 25 Mar 2023
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Great time..hotel was perfect

10/10
Exceptional
Cody R., 13 Mar 2023
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Everything you need all on the premises, such as good food, beverages, live singing, wonderful spa, excellent room service, easy/close access to other entertainment as well

4/10
Poor
Jared, 06 Mar 2023
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The indoor pool and hot tub was great and that is where I was most of the time. I was charged $450 dollars for room damages that was not done by me. So with that being said the 1 night stay cost me $800. The only reason I book a room is because storms in our area caused a tree to fall on my house and knocked out power. The company I work for has a partnership with them and we receive special rates due to all of the visitors we have from Japan. So I am sure once this has been informed of happening they are not going to be happy. If I could receive a refund for the extra charge it wouldn't hurt my feelings. Pretty sure I will not be booking with them again.

10/10
Exceptional
Anthony, 05 Mar 2023
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What a hidden jewel. My wife and I were on Country Boys World Tour themed vacation which included a stop in Florence for some Muscadine Wine. The property, accommodations, staff and amenities could not have been more amazing. Over 1,700 miles, 4 states, 5 cities and countless memories. This stop was a shinning star. Thank you Marriott Shoals for making an already terrific vacation that much better.

10/10
Exceptional
Stephanie, 21 Feb 2023
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Check in was quick and easy. The hotel was Beautiful and very clean!!! We will definitely be back

10/10
Exceptional
Verified traveler, 20 Feb 2023
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Weekend Getaway

We really enjoyed our stay! No Complaints

8/10
Excellent
James, 08 Feb 2023
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Great stay, but….

My wife and I have stayed there on several occasions and always have enjoyed the place. There are so many amenities to mention that are great. This time, we stayed on the opposite side than where we have always been placed. I noticed several places in the room that needed repair. Then at 8:30 on a Sunday morning, they had construction going on outside our room. Luckily we were already awake. Overall, we had a great time and will continue to use this hotel.

10/10
Exceptional
Tracey, 23 Jan 2023
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This hotel was awesome

8/10
Excellent
howard, 19 Oct 2022
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Didn't like the showers no water pressure---couldn't get wet! People were nice area was fine.

10/10
Exceptional
Karie, 16 Oct 2022
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Couple’s getaway

Nice and quiet place to stay. Everyone was friendly and the service was great.

10/10
Exceptional
Timothy, 15 Oct 2022
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Best option in the Muscle Shoals area.

4/10
Poor
karrolyn, 24 Sep 2022
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roaches on balcony ceiling, silverfish in tub, room was far away from elevator and they did not have luggage carts for use w/o valet, no breakfast bar included and at the restaurant they brought salt and pepper shakers w/2 peppers, the next shaker was sugar and finally a salt shaker...told 2 servers and no one checked them out

10/10
Exceptional
Tonya, 12 Sep 2022
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Everything you need in one location!!!

The hotel is amazing! Everyone was very friendly, and it was so clean! The bed was not as comfortable as I would have liked, but everything else made up for it. I will highly recommend this hotel to everyone visiting the area! The young lady, with blonde hair (I think her name was Destiny) in the coffee and tea shop, gave the BEST customer service over all others the entire time we were there. She makes the best customized coffee order, and each time we visited, it was perfect!! The food at Swampers restaurant was wonderful, but the dine in wait staff was very slow, and did not impress me much. The to go order was much faster, and that’s how we discovered the coffee shop, so it was definitely a win!! The pool area was very nice, and clean. We missed the 360 Grille, but will make it next trip!! Best place in the area with everything you need in one location.

8/10
Excellent
Jennifer, 07 Sep 2022
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This property is beautiful. The pool area is awesome. It's location makes it far enough away to be quiet, but close enough to have access to dining and shopping.

10/10
Exceptional
Doug, 15 Aug 2022
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Overnight stay

Great hotel, food was very good also.

8/10
Excellent
Christopher, 15 Aug 2022
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Very clean and well kept

10/10
Exceptional
Leticia, 03 Aug 2022
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Breathtaking, refreshing, scenic views. Wonderful staff. Clean, spacious rooms. Highly recommend.

10/10
Exceptional
Cartinia, 31 Jul 2022
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Superb!!!

We had a wonderful stay, everything was superb! We will definitely be going back!

6/10
Fair
jimmy, 17 Jul 2022
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well my wife is a ambutee with one leg an they had me on the 5 floor at the every end room witch was really far away an when it come to the seveivce there really all snoody the door open was proply the best nicest ppl there

10/10
Exceptional
Kristina, 15 Jul 2022
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Beach Resort without the beach.

This was like being at the beach without the beach. The kids had an absolute blast and so did we. Loved the pool bar and Swampers. They had live music both nights we stayed. We visited the 360 grill it was expensive but a great experience as well. Several golf options and your close to anything you want. There was a mega splash pad and playground within walking distance. Great value and a perfect weekend getaway.

4/10
Poor
Chasity, 08 Jul 2022
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Not very happy at all

When my son went to lay down they were 2 black spiders that fell out when he pulled cover down my 5 year old is very sensitive to sound, something this place needs to consider with lots of children. 3 times after 10 pm some type of sound/noise was echoed through the room by I'm assuming the fire call on the wall. This scared her and it took her along time to calm down.

6/10
Fair
Charles, 08 Jul 2022
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It was beautiful

10/10
Exceptional
Scott, 30 Jun 2022
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The hotel and experience overall were great! My only complaint was that housekeeping never came to our room for a three night stay even when I requested new towels our second night there.

10/10
Exceptional
Katherine, 25 Jun 2022
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The place is perfect. You dont have to leave unless you want to go shopping and sight seeing. Loved our stay! Girl trip with no kids!

10/10
Exceptional
Brandi, 21 Jun 2022
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Everything was great. A little pricey but great.

10/10
Exceptional
Sandra, 17 Jun 2022
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The views from our room were beautiful. All the staff were very helpful and friendly.

10/10
Exceptional
Dee Dee, 14 Jun 2022
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Great Stay with Nice Amenities!!

Great short weekend trip with grandchild. Great service, very friendly and helpful staff friendly. Swampers Grill a must, very good food!

10/10
Exceptional
Steve, 07 Jun 2022
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It was close to everything

6/10
Fair
Kirk, 23 May 2022
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Ok

10/10
Exceptional
Deanna, 16 May 2022
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Anniversary Weekend

Our anniversary weekend and we had such a good time. Front desk staff friendly and answered all of our questions. The bar staff were all smiles and layed back, drink prices were reasonable. The pizza was amazing! Very relaxing stay. Will definitely stay again.

10/10
Exceptional
Pamela, 06 May 2022
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Good experience

Spacious comfortable room. Perfect for overnight stay. Would stay again.

10/10
Exceptional
Helen, 11 Apr 2022
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Everything was great!

10/10
Exceptional
Rosemary, 30 Mar 2022
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Another amazing stay at Marriott in Florence, Alabama!! Thank you!

10/10
Exceptional
Jondeney, 28 Mar 2022
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The bellmen are very helpful

6/10
Fair
Josh, 20 Mar 2022
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The hotel is old and dated. Definitely has a musty smell and feel to it. Got to our room and moved the foot stool to sit in the chair and found a dirty sock. The bed/ pillows/ covers were average and bathroom was probably the nicest thing about the room but no vent fan. They basically hide the coffee maker and only give enough for 1 regular cup of coffee. It was fine but for $300 /night it should be better than fine. I won't be back.

8/10
Excellent
Shaney, 17 Mar 2022
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Live entertainment

10/10
Exceptional
Francisco, 08 Mar 2022
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Very nice hotel. Meet my expectations!!!!

10/10
Exceptional
John, 21 Feb 2022
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Hotel is very nice and staff is extremely friendly and helpful. Will book again!

8/10
Excellent
Michael, 16 Feb 2022
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I live within a 30 mile radius of and is a great weekend getaway or if you want a week stay plenty to do in this area.

10/10
Exceptional
Crystal, 31 Jan 2022
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Indoor pool & hot tub

10/10
Exceptional
Rickey, 31 Jan 2022
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Fantastic staff! Friendly. Attentive, the best@

10/10
Exceptional
John, 23 Jan 2022
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Great.

10/10
Exceptional
Jenna, 06 Jan 2022
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This hotel and its adjoining restaurant were both a nice and relaxing overnight trip for my husband and I. We were very pleased with our experience there.

10/10
Exceptional
Elaine, 05 Jan 2022
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Very beautiful! The whole property, inside and outside! The view from the room was breathtaking!

10/10
Exceptional
John, 31 Dec 2021
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Resort level experience

Beautiful hotel on the Tennessee river. Staff was great and we will stay here again when visiting family.

6/10
Fair
Della, 26 Dec 2021
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Great hotel

10/10
Exceptional
Larry, 19 Dec 2021
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Grest

2/10
Poor
Jennifer, 19 Dec 2021
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They stuck us in a room that needed to be renovated. Phone was broken and tile in shower was not clean.

10/10
Exceptional
Alan, 13 Dec 2021
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Beautiful hotel and friendly staff.

10/10
Exceptional
Kristine Ann, 03 Dec 2021
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Clean, well presentes and the person in front of the door was sooo friendly and accommodating.

10/10
Exceptional
Monique, 30 Nov 2021
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I have stayed in this hotel multiple times and it never disappoints. The food is delicious and drinks are strong. They have a live band on Friday and Saturdays.

10/10
Exceptional
Norman, 29 Nov 2021
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One of the first times that the conference hotel is the very hotel that attendees should stay in. I moved over to this hotel after encountering the disaster of my other stay, and was sadden that I was only going to enjoy the patio, insanely large room, and trail around the property for one night.

4/10
Poor
Marcia, 23 Nov 2021
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It is a lovely facility. There was an unacceptable housekeeping issue. Once this was reported to the manager, Jason Henderson, he immediately apologized and told us he wanted to make every effort to win back our loyalty and business. He was true to his word. Good Customer service is as important as nice accommodations and I could not recommend this facility more highly due to that.

8/10
Excellent
Channing, 07 Nov 2021
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Paid for a room to have a view, and hardly could see anything. So was disappointed in the actual room that we got. Booked over two months in advance. There was some music festival so I feel like they probably got the better rooms. Dated. The hotel is gorgeous but very dated.

10/10
Exceptional
Rena, 29 Oct 2021
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The staff was so friendly and accommodating. Loved the spa.

10/10
Exceptional
Lindsey, 28 Oct 2021
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Everything was great!

10/10
Exceptional
travis, 16 Oct 2021
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