Excellent
807 Guest reviews
Avenida Las Americas 9-08, Zona 13, Guatemala City, Guatemala. See map
75-sq-foot room with city views
2 Queen Beds
7 m2 / 75 ft2
City view
Room Only
Free WiFi
Free Parking
Voucher Supported
Pay with Credit card
Pay with Crypto
Free cancellation until 27 January 2025 15:00 (GMT-06:00).
Price per night, 1 room
Breakfast Included
Breakfast Buffet
Free round-trip airport transfer
Breakfast Included
Voucher Supported
Pay with Credit card
Pay with Crypto
Free cancellation until 27 January 2025 15:00 (GMT-06:00).
Price per night, 1 room
75-sq-foot room with city views
1 King Bed
7 m2 / 75 ft2
City view
Room Only
Free WiFi
Free Parking
Voucher Supported
Pay with Credit card
Pay with Crypto
Free cancellation until 27 January 2025 15:00 (GMT-06:00).
Price per night, 1 room
Breakfast Included
Breakfast Buffet
Free round-trip airport transfer
Breakfast Included
Voucher Supported
Pay with Credit card
Pay with Crypto
Free cancellation until 27 January 2025 15:00 (GMT-06:00).
Price per night, 1 room
92-sq-foot room with city views
2 Double Beds and 1 Twin Sofa Bed
9 m2 / 92 ft2
City view
Breakfast Included
Breakfast Included
Free WiFi
Free Parking
Voucher Supported
Pay with Credit card
Pay with Crypto
Free cancellation until 27 January 2025 15:00 (GMT-06:00).
Price per night, 1 room
A stay at Hotel Las Americas places you in the heart of Guatemala City, within a 5-minute drive of El Obelisco and U.S. Embassy in Guatemala. This hotel is 1.7 mi (2.7 km) from Embassy of Mexico in Guatemala and 2.7 mi (4.4 km) from La Aurora Zoo. Make yourself at home in one of the 184 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Featured amenities include a business center, a 24-hour front desk, and laundry facilities. This hotel has 6 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
Hair salon
ATM/banking
Airport transportation (surcharge)
Breakfast available (surcharge)
Laundry facilities
Spa services on site
24-hour front desk
Business center
Spa treatment room(s)
Sauna
Wheelchair accessible path of travel
Wheelchair accessible parking
Number of restaurants - 1
Number of meeting rooms - 6
Number of outdoor pools - 1
Free self parking
Number of bars/lounges - 1
Pool sun loungers
24-hour fitness facilities
Bingo
Ballroom
Banquet hall
Reception hall
Covered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Wheelchairs available on site
Stair-free path to entrance
Pool hoist on site
Excellent service, great gym, great food, transport to and from airport. Friendly and helpful staff, good location.
Quick check in
ESTE HOTEL NO TIENE INTERNET
ESTE HOTEL NO TIENE INTERNET, NO SIRVE PARA TRABAJAR. PUEDES HOSPEDARTE AQUI SI NO REQUIERES INTERNET
The staff was very nice, great safe location. The transportation in & out of the airport is about 10 minutes! Very convenient. Thank you! W. Burnell
The property is old and the smell on the hallways is terrible bathroom need some remodeling and the food is no so good
Very friendly staff and it has a casino
The first week I stayed there, the room was a tad outdated. The second week, I was in a room that seemed to have been remodeled. Both times, the room was clean with a comfortable bed so overall, a nice experience. I would stay there again.
Very good breakfast and staff service. The property needs an upgrade. Very convenient location for business.
Very old hotel not recommend for family trip or business
This is an old hotel. We stayed here when it was a different name. No updates have been made to the rooms. The bathroom is very small. Needs to be painted. We called the front desk for some extra hand towels as the bathroom faucets were leaking onto the counter. No one brought any towels so we used most of the tissues. The buffet dinner was very good.
Nice people ☺️
El hotel es algo viejo. Los ascensores son lentos y funcionan de forma poco eficiente. En las habitaciones la activación del agua en la regadera no era fácil.
The food and services were excellent the room was comfortable but the shower valve was not working well everything else was good maybe a nettle mentenance work at the entrance need to be upgraded so it’s more presentable on your arrival .
I usually don’t leave reviews but this was one of the worst hotel experiences I have had. 1. A.c was not working. 2.The room had an adjoining door to the room next to us and the person staying there was trying to get into our room. He kept making strange noises and tried to open our door.3. I had paid for shuttle service to and from the airport, however both of their shuttles were being serviced and therefore no transportation provided. The staff was very courteous and friendly but the conditions of the hotel were terrible.
Good place to stay with
Like the service and the customer service
Nice place
This hotel is very convenient for travelers who have an early flight, it’s close to the airport. The grounds are old and there is always a particular smell.. if you want to take the shuttle to/from the airport is $5 each trip. If you are looking for a hotel close to the airport at a decent price ONLY for sleep this is the one.
We found roaches in the room I asked to speck with a manager but never reached out.
Easy hotel for the airport. Everything is adequate although not polished. Shuttle service is about 15 minutes to the airport and was very easy to organize from the hotel.
Friendly staff and great food.
This place isn’t only old, needs some TLC and the furniture is terrible. To expensive for what it is. It has the same quality as a hostel and even hostal have better quality and amenities
I spent one night at the Las Americas hotel during my layover on the way to Belize. It had a shuttle service, was competitively priced and close to the airport - which made it a great option. The hotel has an onsite restaurant, bar and casino and is in a quiet area with a number of dining options. I felt quite safe walking around in the evening. The hotel is showing some signs of age and there were renovations underway. The shuttle apparently goes to the airport every 30 minutes but best to call them in advance and then once you have cleared customs otherwise you could end up waiting an hour, like i did, if they are not having many guests at the time you arrive. Once i called, they were able to get a driver to me. The shuttle charge is US$5 compared to US$12 with a taxi, so a good option. The shuttle back is quite easy, let them knkw when you have to leave and it is all taken care of. They'll even give you a wake up call if you need one. All in all a great option and would certainly consider on my next trip.
Good rooms , good food and safe area
Nice place to stay, food is good, room was clean. My problem was it took an hour to check in and I never got a key card that would open my room, I had 11 different cards and none would do it, a porter had to open it for me. Staff was polite and helpful. Maintenance showed up me last night but I didn’t need it fixed then
Fantastic property in a great location and close to the airport. We only camped here for a night after landing in Guatemala city before continuing onto other destinations. So our needs were pretty basic. The property is getting renovated and some of the rooms and property areas need finishing touches from the recent work. The staff speak limited English so we had to make do with our broken Spanish. The breakfast was hearty with many options.
Reasonably priced, near the airport.
Very good hotel 😊no Question 👍see you soon 😊
The food was really expensive as well as the laundry service. The place was clean and over all i would stay there again
Great
I love it
The hotel is ok disappointed because I made the reservation though Expedia they did not want to include breakfast as everyone else. The coast for the breakfast is very pricey for the food they have. They should be more clear when you arrive.
Across from shopping mall. Very close to airport
Was an amazing experience staying in this hotel. My husband n I had a splendid time in the restuarant. Food n sevice was on point.
Un buen lugar para quedarse seguro
Regular Stay
Bad Hotei , really old.
A regular Stay
Rooms are old. any renovations in place. This is going to be the last time I choose this hotel
Muy buena atencion
Good
Easy to access
Nice stuff
I made an Expedia reservation and elected to pay at check in because I did not know for certain if I would need the room or not. I actually tried canceling the reservation two hours after I made it and could not. So much for the 24 hour Expedia cancellation policy. I spoke with a woman at the desk that was completely unhelpful and unsympathetic in every way possible. I know for a fact there is a better rate than the one I got via Expedia, but the woman said that was the only rate which I know is not true. Adding insult to injury, I was charged even more than what I was supposed to pay according to Expedia because the hotel made up their own exchange rate, even though it clearly said on the Expedia listing that the exchange rate would be the current rate, not the hotels made up one. So the price on Expedia did not match the hotels price, a couple dollars more in favor of the hotel. The hotel corridors feel run down, but the Resturant and rooms are nice enough. Is the stay worth $96.83 per night? Heck no! I have stayed in Airbnb’s in the city for $15-20 that are comparable and a couple that were even much better. Likely my first and last time staying at this hotel. If you decide to book this hotel through Expedia, a word of caution, pay for it through Expedia or you will be charged even more if you pay in person.
Overall, my experience was ok. It was cheaper than other hotels in the area, but some things should not happen. The waiter in the restaurant during breakfast asked me twice to sign the bill after saying I could do it at the end. I served my plate only twice: one with the leading food and another with fruits and pastry. I am mindful of not overeating during buffets, so I don't know why the waiter behaved like that.
Good location , close to airport the hotel also as a luxurious feel .
Great
place is old and pillows are yellow and smelly
Great staff
Good place to stay in Guatemala
Good service
Good service and friendly staff and excellent breakfast
Breakfast Buffet and Staff excellent
The place is nice enough. But since there is a Casino in the ground level, there's a lot of noise and a strong smell of cigar (at least in my room)
Suficiente para lo que necesitaba
El aire acondicionado muy viejo y no enfriaba bien el cuarto.
The hotel is a little bit dated, but the service is great and the rooms are big.
The staff were helpful and friendly. We could not speak much Spanish but they were better with English. Very accommodating and courteous.
Old style but clean and comfortable.
Is to close the airport, room is big, clean, mattress is good size and confortable.
The a/c terrible. Wifi and cable signal useless
Terrible service at front desk
All we needed was a fast check in as we were just coming at 1am from airport. The front desk guy was very lazy, refused to give further basic information for transportation and took almost 40 min to finally give us a room.
Every time I came to Guatemala this is my first staying option. Great as always
Great place ,,nice and professional customer
Clean place, polite staff, easy to navigate
Good area.close to airport, you could hear the airplanes at night. Clean room, nice bed Bathroom needs a remodel. Super dark bathroom and the towels look all old and ragged. Overpriced I think. Check in was super slow. Only one staff available at the time.
Awesome Hotel
Great location near the airport. Friendly staff and many amenities. Excellent breakfast. I stay in this hotel every time I’m in the city.
Not a great experience.
This is an old hotel. Premises are not in best conditions. I had a problem with the bath tub faucet. They sent me a person from maintenance service and more or less fixed it. They fixed the faucet but the pressure of water in the shower was very poor. I asked for a change of room, but they never answered. Towels were old. For sure I had prefer an Airbnb than this hotel. Breakfast was good and service in restaurant was good too. Reception service was not so good. A bit disappointed.
Excelente y muy conveniente
My experience at this hotel was not the greatest. Starting with the hygiene of the place, I walk in to my room and first thing a notice was the carpet it’s dirty. I spoke with the cleaning lady the next morning about having the carpet vacuumed. The lady was embarrassed to tell me that they requested vacuums to managers but they just refuse to get them. I was shocked, how do you have a hotel full of carpet with no vacuums?!. The curtains were full of greasy hands as well. So the building needs a lot of attention but seen how management thinks its ok to not vacuum the carpet its very concerning. On my rating I gave 2 stars for staff and service which I hate to generalize. The cleaning staff along with the people at the restaurant and security were extremely friendly and courteous. My poor rating comes from the man at the front desk named Alberto Rivera. Lack of communication skills and im not talking about language (Spanish is my first language) I’m talking customer service that is expected from a hospitality place. Poor eye contact, rude expressions, when asked questions was just quiet. It was very weird and uncomfortable interaction overall rude. I could type the full interaction but it wont fit here. But this gentleman is in the wrong field for sure. People at the “Mercado” have way more knowledge of customer service than him. The man is just rude with a Napoleon syndrome. And he is the face of the business. I don’t see a great future for this hotel.
the reception personal I think need to be more friendly, and the rooms needs to be update
Not good service no microwave no fridge in the room dirty carpet
beautiful place.
I always gave a great stay here
I arrived at night and left before sunrise the next day so I can not rate the hotel suroundings 😟
Feliz mi estadía en su hotel
I'm desperate need of an upgrade, a little noice and not because is close to the airport, tight parking very, decent breakfast, convenient location
Bad bad bad terrible
Bad bad bas bad hotel, terrible never stay in this hotel never
Habitacion ruidosa preferi retirarme
En primer lugar, la habitación que me fue asignada se encontraba en el primer nivel, y lamentablemente, el ruido proveniente de la calle era considerable. Esto afectó mi capacidad para descansar y disfrutar plenamente de mi estancia. Sugiero que se consideren medidas adicionales para insonorizar las habitaciones ubicadas en esa área. Por último, me gustaría señalar que las sillas y mesas de jardín en la habitación no son adecuadas para un establecimiento hotelero. Sugiero considerar mobiliario más acorde con la funcionalidad y estética que se espera en un entorno de hospedaje.
It was a good experience but very short
Na
Close to the airport
Está muy bien situado, y la comida está muy buena,,,
good servise and safe
Front desk not very welcoming, I find they had attitude to someone who do not speak Spanish.
there's a casino but slot machines steal your money, because there is a minimum amount of money required to cash out amount if not met you lose your money. Very Noisy AC room 107. Could hear everything in the morning outside traffic, could not sleep.
The property is very run down. We had several groups at different hotels and this one was not up to par for similar prices.
Thank you the housekeeping staff for such a great job.
The staff was really sweet, this property needs some serious cleaning. I saw a cockroach running across the floor while I was dining.
Excelente ubicación
La ubicación del establecimiento es muy centrica
La verdad los cuartos se miran muy acabados y cuando me levante am día siguiente amanecí con picaduras en mi cuerpo.
Safe place , delicious breakfast ! lots of dining optins and a mall close by ! Luve this place ,
Old dated building, rusted tub , cracked sink, stained shower curtain, 50 year old rugs and furniture
.
Excelente el servicio de la señorita que me ayudó a realizar mis reservaciones
Comfortable stay
Great location, less than 10 min trom airport. Breakfast food snd service was great. A
Location
Old hotel, a lot of details, smelly and stained carpets all over. Rooms are small but beds are good. Definitely not worth 5 stars, maybe 3.
Too old
Over all it was good
Nice
Always a nice stay at Hotel Las Americas! I always stay here when I fly into the city. The staff are very friendly and helpful, and they have an excellent breakfast buffet that I always look forward to. Highly recommend!