Such a lovely place, the staff were so helpful especially the gentleman who checked me in, The breakfast was a great bonus for the price, I was not expecting such a great selection including cooked food.

Beautiful place, lovely grounds and lovely staff, especially in the restaurant. Really good food too. Rooms are massive and very comfortabke, but the rooms look tiered and need modernising or redecorating.

Very friendly staff. Attractive setting.

Wonderful place to stay. Food excellent

Clean, great staff, good breakfast options

Excelente

Excelente hotel, bien ubicado, jardinería y áreas comunes excelentes, desayunos maravillosos. Hotel grande y en la parte de mi cuarto no había ascensor y había que subir las maletas por las escaleras!!! Hotel no tiene room service!

Very nice and well maintained hotel and complex

This property was very dirty and old - I don’t understand how it’s a 4 star hotel. We got there late and when we got to the room, the walls were paper thin so you could hear a lot of conversation from other room, everything was dated or rusted, the bed was uncomfortable and there were multiple huge bugs in the room. The next morning, we noticed several ants in the bathroom. This should be a 2 or 3 star hotel at best

Property is lovely and clean. Staff were very nice and helpful. However hotel is immediately off a major busy highway. I had a group of approximately 6 young men who were “vacationing” til all hours which made for an unpleasant 2 night stay. I did notify management they were still ”vacationing” when I checked out at 5:30am.

Easy location and very clean

Friendly staff and convenient

Dreamlocation

Perfekt Location, good breakfast and very convenient price

Good base for the area. Rooms adequate, good size but smell damp and need updating. Limited dining/bar, breakfast included with good selection. The pool areas are closed off by 7pm and pool bar doesn’t offer hot snacks in afternoon. Overall a good location for our trip

Very relaxing and close to many attractions and beaches.

We had a lovely 5 day stay at the hotel. The staff were all so friendly and helpful. The hotel was clean and the grounds were very pretty. My only two criticisms are that the bathroom needs updating, it is very tired looking and the other is that at breakfast they only make fresh fried eggs and not omelettes, but there is plenty of choice.

Really I do not know how this hotel is able to offer parking if in reality they have few capacity. I paid more than 600 dollar for two nights and room was miserable, I ask for a beach towel and they ask me for 10 dollars as deposit. So I do not recommend to any body this hotel.

The hotel needs major renovations… everything is so old and broken…. Location is nice but if you have large suitcases make sure you ask them for a room on ground level since there are no elevators and you have to carry your bags 3 floor up

Walking distance to beach No shops nearby

Food disappointing

Dinner was expensive for a buffet of limited choice and breakfast was less good than other similar hotels. The food was the 'letdown' for what is otherwise a quite good hotel. Access difficult and not near bars or restaurants unless you drive.

Good

Weekend in Bannus

Easy check in with nice staff. Out of our five rooms all in different blocks not one or out air conditioning worked. Bathrooms very dated and tired but the bedroom was ok. Pool area was fine but the beach bar in their description doesn't exist. Breakfast was very poor, but for a budget end hotel you got what you paid for.

Bit dated in places

The Staff were very friendly and welcoming. Our room had some issues but it was quickly dealt with. The hotel was tired in some areas but overall our Experience was good

Very Disappointing 4 star Hotel

The hotel on the outside doesn’t look bad but our room was very dated missing a lot of basic things to be a 4 star hotel in my opinion. The bathroom had broken tiles, the toilet flush wasn’t working at first we had to get someone out a few times to fix this. The ceiling of the rooms cladding was damaged at parts. Our room was meant to be 3 beds which we asked on hotels.com to be 3 double beds on the preference option menu. We ended up with a double bed split in the middle into two singles and one sofa style bed which made uncomfortable sleeping for one person wasn’t what was advertised. The bedroom didn’t have a mirror which was annoying and made it had work for 3 people getting ready. The room ceiling light didn’t work, the ceiling fan didn’t work and the toilet flush which we mentioned to reception In first 30 minutes of getting keys to room on first day. They only fixed items which was toilet and the fan but we didn’t have main room light work for the 5 days duration of our stay at hotel. Overall the hotel has a good location and grounds on decent and breakfast is okay but not many vegetarian options. Me and our group were disappointed in room and overall stay and we did ask for a room change but was told this wasn’t available.

Came in late, was easily checked in and parking was very convenient.

Excellent value

Location is pretty good. 10 mins walk to beach. La sala by the beach, ocean club etc all in walking distance. Excellent value hotel.

Very good breakfast. Good pools, but only one is open and from 10 to 19hr...very annoying being expelled from the swimming pool because they lock it. Internet is paid by day...Haven't seen this in years...especially in an 4 start expensive place. The resort is not on the beach, as it looks in the map, it is a 6 mim walk.

The location of the hotel was very good for Puerto Banus, as well as easy access to Mistral Beach. But the hotel needs a bit of a refresh as looks and feels a bit tired. We only had breakfast in our deal, but the food was good.

Friendly service and helpful with luggage .

Bluebay hotel

It was a good stay i would definetly book again.

Wonderful holiday

Although the hotel is not new it’s comfortable and very clean The staff is very friendly helpful and professional The grounds are lovely and well kept a walk to the beach 5 minutes Bus stop outside hotel that is regular and ever half hour My stay was wonderful

Some electricity and heating H problems at the beginning but all wAs fixed . Lovely garden area

From checking in to checking out we cannot fault this Hotel - all the staff, including reception, cleaners, restaurant staff and activities staff were friendly, professional and happy. The hotel wasn't busy which I think was nice, as everyone was relaxed. The breakfast was suited to every ones needs and presented very well. I would happily return to this hotel again. We loved hiring the bikes and enjoyed our stay.

Amazing stay...staff amazing....reception staff not very polite or smiley....all other staff brilliant!!!!

Stayed in room 412 there was no view what so ever from balcony all you could see was other rooms and a path leading to them, in morning when trying to sleep could hear loads of noise from children shouting and banging doors then room cleaning maid would come along with there trolleys which sounded like a express train really loud on the cobbled paths. Apart from that everything else was fantastic if we had different room would of been 10/10.

Nicely located close to Puerto Banus marina and beach. However, be prepared to pay 12€ a day for parking, 5€ a day for WiFi, 2 € per day for the safe and 10€ a day for for a chair at the beach. Ridiculous!

The staff and security are amazing. Felt safe and looked after. The location is perfect it’s 3-4 mins to puerto Banús which is great for clubs beach parties and shopping boutiques. On Uber it will cost you 4-5euros to get there. Malaga airport is 45 mins from Marbella so make sure your prepared to pay 100 euro each way for cab fare.

Nice property, just staff slightly rude. Nice food and nice a spacious

The staff was professional, kind and dealing with them made me happy.

Bathroom was humid and moist after shower causing towels and clothes hanging to stay damp.

the pool should be heated so that you can get dripped in after the season. on the television there should be more English channels because there is a too many German channels.

Good choice

Well appointed rooms, probably best to avoid the ground floor as very little sunlight manages to filter through the trees; in any case, rooms are in shade until late afternoon. Half board gives plenty of choice on the buffet-style menu. Wi-fi charges are extortionate for this day and age......

Nothing unique and main pool was closed but a really nice place. I stayed there before

Smelly rooms bathroom lights not working plus bathroom door with creeking

Nice and clean hotel. Good place, not far from beach. Couldn't have any help when wasn't well - and staff wasn't friendly( I think big hotel has to have at least thermometer and paracetamol.)

Hotel was ok but nothing to write home about.... Breakfast was very average. Not too mamy selection. Finishes far too early.

Room was a joke

They room had 1 window 2ft x 2ft I have never stayed in a hotel in Spain with no balcony It was like being in jail We had 1 chair in the room to share between 2 people , we booked the hotel for 5 night at a cost of €510 I am not happy , The letter of complaint will follow

Needs updating

The hotel staff just don’t seem very happy. The rooms need updating

The room I was given was right on the highway, resulting in having to hear cars all night, despite windows closed. Definitively not a relaxing peaceful place to go on holiday.

Golfing trip

Good stay. Hotel was clean. Food OK. We shared a triple room and camp bed wasn’t the best. Would stay again.

Nice hotel - 10 min walk to the beach

The staff at this hotel are top ! Best service. We were really impressed. The kids club were excellent! They couldn’t do enough for our daughter. She didn’t want to leave!!

Breakfast and dinner excellent Room 3 Cleanliness 4 Pool excellent Service desk 3 not friendly Service in dining excellent staff Around the property 3 need more cleaning

Awful - misleading

Awful stay, hotel staff unhelpful, room did not have a phone. Upon arrival the sheets were stained with red and yellow stains as if it was not clean. Air conditioning was leaking. They placed us in a room which was very very long walk to the front of hotel.

Location excellent but service from reception staff very bad. They let the hotel down, very abrupt & unhelpful.

Super cozy Hotel

Puerto Banus better than Cannes, St. Tropez, Monte Carlo and Miami 👍🇪🇸

Lovely hotel in nice location

Had a great stay at BlueBay Banus..we felt at home and staff were very helpfull and friendly..Food choice was excellent and would definately go back

Nice 4 star hotel close to Puerto Banus

The hotel has some really well kept gardens and the pool areas are lovely and well looked after. It is just a 3 minute cab from the hotel to Puerto Banus and around 8-10 Euro per cab. Reception will order a cab for you which arrives in 5 mins. We were ordering 3 at a time and they always arrived together which was great! We only had breakfast booked and the food isn't great, typical Spanish all inclusive, edible but its nothing to get excited about. The rooms were nice and really spacious, we had a few cockroaches in a couple of the rooms but I suppose that's to be expected in Spain. We were a group 12 girls and generally the reception staff were great, the security staff on the other hand weren't so great and did follow us from reception to our rooms when we returned to the hotel on an evening. I can understand they want to make sure other guests aren't disturbed by people returning to the hotel late but I am not sure this is the best way to make sure this is done. Overall this place is lovely very good value for money being so close to Puerto Banus.

Perfect-reasonable price and close to Puerto banus

Gorgeous hotel a 15 min sea front walk away from Puerto banus or 7euro in a taxi- exactly what we wanted. Was perfect

Lovely big room

Lovely big room and huge bathroom. Big disappointment that the shower was cold so had to shower in the bath . Room very clean and comfortable beds . Liked the turquoise furniture very much . Nice balcony . Not much entertainment. Had flamenco dancing and karaoke . No snacks available during the day or evening. Outside pools very cold but then it was March !!! Check in was very long . Waited for an hour to be seen . Overall though a lovely hotel , very pretty gardens , next to the sea and food nice . I would stay again but take a kettle and tbags as no facilities in rooms

BluBay

The hotel is on the main road so a bit noisy the rooms are a good size but dated.

Nice relaxing hotel

Recently stayed at the blue bay for the 2nd time, the hotel is very relaxing, food is always good with plenty of choice but restaurant does get hectic at meal times, pool area very clean, did have an issue with the small children’s pool which was out of order during our stay but was resolved quickly, rooms are clean but need modernising and air con needs attention as wasn’t good at all, we enjoyed our stay and met some lovely people which made the holiday altogether we loved it! 10 minutes walk to Puerto banus port and 5 minutes to the beach!

Nice hotel near Puerto Banus

Great location easy walk to marina, good breakfast, large family room

Nice hotel not so nice staff

Room was wonderful very spacious lovely and clean excellent bathroom Breakfast was good Good pool & children's pool Staff were very unhelpful and not pleasant at all

Marbella

This location is easily accessed off the A7. It is close to the beach and the grounds are well kept. The buildings are quite worn probably from heavy beach vacationers. The room was serviceable but shabby. There is only buffet service so be prepared.

Overall Nice hotel good Morning dinner and super evening buffet could book again next time

A rare find with wide range appeal to all ages

Fantastic but a little dated which would certainly NOT put me off recommending it or going back. Staff and food were just great and served at super convenient times. Something for everyone, we were two couples and it suited us, there were families there and also older couples too. Really close to the beach through the hotel grounds and also the hotel bar prices were reasonable.

Good location but too noisy

My only complaint is the level of noise. I like music - but sitting around the pool during the day is not relaxing as there is loud music playing from the pool bar - different loud music from the entertainment stage at the other end of the pool, and if the animation team are around - then they have their own music playing. If the same music was played it would be more acceptable - but the different competing music just gave me (and many other people) a headache. If co-ordinated background music had been played it would have been a much more relaxing holiday. Also I think that there should be no charge for wifi for residents.

The reception staff were not very forthcoming with details such as safe and wifi extras

Great hotel

We stayed for a week, it was beautiful and my family enjoyed every minute, facilities and food we're both great. Only a 15 minute walk to peurto banus and only 5 minutes to the beach.

Great hotel and location

Room was spacious and light staff were friendly always breakfast was good and resort was very clean. Only bad point was lack of sunbeds and space due tp standard towel saving tricks of tourists. Sunbeds also very uncomfy. Othee than that early walk into the port all round good stay

Very good hotel would recommend to anyone

Great Hotel with beautiful garden.

This hotel is a very nice, our rooms were very spacious the food was good and the swimming pools were lovely. Excellent for families.

Stunning gardens.

We were unaware that the room booked was accessed by walking up about 40 steps. As my wife had a knee problem we asked to be moved from our Superior room to another lower room if possible. We were taken to a room which was approached by about 19 steps. Actually it was a lovely spot, but quite inferior i.e. No mirror in the room, old toilet seat, unable to close the bathroom door properly and no lock. Had to pay for dinner drinks in cash and only told upon leaving that we could have used a card if reception had a record. Dinner OK but not great. Surroundings were absolutely lovely and the plants, trees and birds were gorgeous.

bluebag

Nice pool area, but hotel and rooms very dated and in need of modernisation. Good location, staff friendly, but not a 4 star hotel. Expect 3 star and you won't be disappointed

Thoroughly enjoyed our stay.

Lived up to all my expectations. Perfect position, lovely gardens and pool area. The breakfast had everything you could wish for. Cannot rate other meals as we did not eat at the hotel. The staff were all friendly and very helpful, I cannot fault their attention to us.

Really good location for Esterpona, Marbella and Puerto Panus. Lovely atmosphere. Room was hugh and overlooked one of the several pools in the complex. Only downside is your only allowed 10 minutes worth of free wifi which was ridiculous for me as I m was away working. Went with Half Board accomodation, whereby the food was average.

Wifi was not free and everything more money

I find better hotel than this much cheaper than this one and Internet was included

Food is not worth paying for very poor same every day

Nice surroundings ,good pool

The room and bathroom were a bit dated. The food was very good and the leisure areas were great.

Great but a few points for the management

We made the most of our 2 weeks here. Positives, great location, gardens, our room 434 and balcony, waiting staff exceptional esvoevially David, Theresa and Franco. Dummi and Steph on the Animation team are also wonderful. We had great weather so the pool (which is beautiful but cold) was perfect. The Crocodile bar at lunch is good value but could do with more variation and perhaps some tapas and more snack type food. W were half board and the breakfast and dinner were varied and tasty. On the negative, you do not get a good check in at reception. They don't tell you about wifi, they don't help you with your bags (4 star hotel?), they don't tell you how the charge to your room for drinks, they don't tell you there is a 600 Euro limit on credit to your room which is again not 4 star. Also they don't tell you how to get towelsfor the pool and there is always a big queue at reception.Josef on reception was very pleasant but the hotel should look at its policy and also a check list for reception staff to give full info on arrival. It was most irregular to be told by a waiter at breakfast to report to reception to pay our bill. We also got back to our room to see the ashtray was missing and I found 7 pieces of broken glass on the bathroom floor. However as I said we had a great time and had sons exceptional staff do with a bit of attention from management this hotel could be exceptional. Thanks again Dummi, Fany, Theresa, Franco and David and your colleagues whose were wonderful.

Lovely hotel, not too far from the beach.

This is our second stay and we find the hotel a lovely base. The rooms are a nice size and my wife and I like the surrounding area. We liked Puerto Banus and found Marbella pretty and interesting.

nothing within short walk of hotel

Uncomfortable stay

Staff unfriendly,facilities in room not good very scruffy,alot of dust under and behind headboards that smelt,the beds slide resting against headboard also TV wasn't set up for English even though I asked for help and had no response to help sort this,no gym ,the main pool was closed and I booked that hotel for that pool for a swim ,put do not disturb sign twice on the door cleaner still entered also day of leaving knocked and walked in my room whilst I was in my bra 8.30am and then again at 9.30 after I said im packing and she carried on making the beds i had till twelve to vacate the room but had to leave and sit in the lobby how rude was the staff very .

Very old Furneture

Excellent staff, bad internet services and very old rooms... don't count on the Barcelona for some ice

Great hotel

Wifi was bad at times but I would definitely return to the hotel again.

Great Value For Puerto Banus but not 4 star

Hotel is hardly the description I would call this. More like little two storey appartments with a reception area and restaurant. Rooms and decor is very dated and could do with modernising. On the positives it is close enough to walk into Puerto Banus (2km) along the front and saves on taxi's. Food was basic but fresh and plentifull.

Great hotel, Staff very friendly. Just a short stroll into the port.fantastic value for money

Perfect hotel

Wonderful staff very helpful we had a room change it was perfect even had our own private veranda! Very clean. We were booked in for Bed & Breakfast great choices, we had an evening meal once and it was so good value for money

Great Find.

Impressed with hotel grounds, good location to the centre of Peurto Banus (about 20 minute slow walk along the beach paths). Peurto Banus full of expensive designer shops (no 'tat' shops to be see anywhere). Great sandy beaches. Fridge in room which you can request to be filled up with drinks, if not its left empty to use. Free in room digital safe. Great aircon. Bad wifi connection (very expensive), literally on the side of a dual carriageway. No changing rooms to use when you've checked out/ to get ready to go back to Airport.

Very poor and basic rooms. Hotel grounds and pool

Room was basic and uncomfortable. At bests a 3 star .

Stay was nice and relaxing got up graded for free as we had a baby, food morning and night was good. Def would come back

Reasonable for the price

Fairly comfortable. Good music by pool. Plenty of beds, although ones by pool taken quickly by towel trolls. Don't recommend eating here.

Beautiful in Banus

A lovely hotel laid out like a little Spanish village. 3 beautifully clean pools and spacious accommodations which are kept very clean. 5 mins in a taxi (approx €7 in a taxi) or 30 min walk along the beach boardwalk to Puerto Banus Marina and nightlife. To access the boardwalk you just need to take a left out of the gate in between the two pool areas (which is secured via key card access) walk to the end of the road past the Mimosa complex and follow it round to the left, you will then see the Blue Bay Banus beach club bar cut across the property and you will be on the beach front (shale beach so we didn't use it). This was my first visit to Puerto Banus / Marbella and it did not disappoint. The rooms are pretty basic but clean - we upgraded to a superior with a pool view and it was more than worth the upgrade price. The pools are immaculately clean and plenty of sun loungers to soak up the sun - it's like a sun trap. The food again basic but lots to choose from if you are a picky eater (which I am not! haha). We were half board so had both breakfast and dinner was very impressed. Bars at the hotel are reasonable-ish, we paid €3-4 euros for a beer (pint) and anything between €7-9 euros for cocktails / frozen cocktails. The only thing I would really fault or suggests needs review is the entertainment. During the day this was none existent we attempted to participate in aqua aerobics and water polo at the times advertised but the reps just didn't bother!

Rooms are very basic and very dated

However the grounds are well maintained and lovely and green. The grass round the pool isn't such a good Idea although it looks nice it is often wet from pool water or sprinklers and this leads to muddy feet and puddles forming The rooms are very dated and the beds were very uncomfortable but clean and we received fresh towels everyday. Food was plentyful and varied.

Horrible .... Lizard in my bed room for a starter . No ac no fan ... mattress is awful and so old ... long pillows which are out of use since the ice age .. over all awful and very bad ... never pass next to it again not sleeping.

Needs to be updated as in the rooms etc

Not a bad hotel rooms need updating food isn't nice bit boring and plain, wifi is ridiculous you only get it 10 minutes a day

Do not stay here.

Rude staff who were unwelcoming, patronising and would not accommodate anything. I was threatened by a male receptionist and we were generally humiliated and made to feel like pieces of dirt on their feet. I will be lodging a formal complaint with Expedia and the hotel. An upsetting experience. We were two female travellers, professional women celebrating our 30th birthdays. Disgusting. I had to call expedia one day into or trip to complain about the fact we felt nervous to continue our stay. There was no element of 'holiday' or pleasure, we felt like a nuisance to them. Every day there was someone different making a complaint or demanding their money back.

Good location, fab facilities, highly recommend

Breakfast was a buffet, huge selection of meats and cheeses, breads, cereals, fresh fruit, cooked breakfast, pastries. Dinner also very good selection and good value. Several pools, good room size, nice scenery. About a 15-20 min walk to main centre along the beach. Easy access via the 79 bus if you don't fancy walking which stops right outside and is less than 2 euros. Entertainment on every night. Only down side was it was quite loud and could hear it each night in the room, but the latest it went on to was 11pm. Staff very accommodating. I would recommend this hotel very highly and would definitely stay here again.

Basic basic basic

-charging for wifi in 2016 is ridiculous - no soy milk at breakfast - have to pay for safe - shower gel in room not replenished ( 7 night stay ) - only hotel I've ever stayed in where they don't keep a track of where you're going in your taxi - no beach towels provided at the pools - Given the wrong instructions for the safe in our room - clearly work with multiple different safes - at breakfast a free for all - only seem to ask guests for proof of stay at the hotel after a certain time before then it seems anyone could walk in - no green tea at breakfast yet they do camomile and peppermint which are meant to be drank in the evening - gym not clearly signposted - insecure rooms - ground floor and the lock doesn't work very little privacy couldn't open the window once had to have lamps on constantly as 1 metre outside our window are people laying on their sunbeds and in between us and the beds is a path to walk past our room - no information given on the hotel (except the times of breakfast) - basic rooms need to be refurbished - very very old beds and mattresses - noises from the main road when sitting at the pool - dirty shower curtain -inch gap underneath our door so every noise can be heard from outside the room -no information given on the bus stop outside of hotel very odd considering that the hotel doesn't offer a shuttle service - Luggage area left insecure no one there to chaperone people entering / exiting the room - anyone could walk in and take the lu

Good location, friendly helpful staff

Great location, very clean grounds, pool area and rooms, food was a little basic and repetitive, bed was broken on arrival but changed without fuss straight away but still not comfortable, air con not great but worked ok, can be a little noisy at night with party goers coming back in the early hours, Should perhaps put groups of the younger people in separate rooms away from families as we had them on either side of our room which was a little noisy and annoying at 4 am! the staff were all great and the cleaners did a great job! exchange rates at reception were excellent at 1.23 euros to pounds! Beach 5 minutes walk and Puerto banus port 10 minutes walk! All in all a really good stay and we really enjoyed it and tbh I feel I have left an honest review! Approx 45 minutes from airport and 65 euros each way! Shop next to reception that sold basic items!