Holiday Inn Express Hotel & Suites Montgomery E - Eastchase by IHG

8.0

Excellent

741 Guest reviews

8.0

Excellent

741 Verified Reviews

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Cleanliness8.4/10

Service8.6/10

Comfort8.8/10

Condition8.2/10

location9.2/10

Neighborhood8.8/10

Value9.6/10

Amenities7.8/10

Everything was good except the coffee machine didn’t work in the room.

No coffee maker in room No shampoo in room No breakfast as they ran out of food

Nice but dirty areas

The hotel was nice however the room lacked cleanliness. The window seal needed major cleaning as bugs and dust were present. A deep cleaning of bathroom was needed as well.

Okay visit

It was a okay stay for me. I had already paid for my room and got there had to pay again for some reason but hopefully a refund will be forthcoming cause I had an itinerary with confirmation of payment on it. Got to room refrigerator still had plenty of food left in it as if somebody was coming back. Floor was dirty had bottle caps on it and chips wasted on floor as well. Bathroom could have been cleaned better. No body wash it was completely empty. Shower had hair in it in several area very noticeable. Didn’t smell clean or fresh either. I always stay in the chantilly area cause I feel safe there but this visit was just okay for me.

Thanks

Bathroom could have been cleaner and the hotel ran out of clean towels.

Too expensive, poor condition

Very surprised at the condition of this hotel. The cost did not equal the quality and was highly over charged

Will go back

It was comfortable and nice enough for the stay but overall could have had a little extra focus on cleanliness. The air freshener was way too strong walking in the door.

Everything was actually great, staff nice and friendly, very clean ,i would definitely go back

The staff were so nice and friendly. Was greeted each and every time I enter the building. The only bad thing I encounter, was when I got to my room the comforter had hair on it. But they immediately replace it.

Last Minute

Last minute trave but the hotel selection was great. The location is an ideal spot if you're into shopping or dining out. I would stay there again.

Clean, convenient.

It was next to a lot of restaurants that was walking distance. Nice staff

Internet is very slow Lights are barely light

Very nice area. Close to restaurants and shopping.

It was overnight stay but it was awesome. By the way, Tina at the front desk is awesome!

After booking the reservation online i called 5 times to request adjoining rooms and no one ever answered. I then called their main 800 number where a recording told me to contact the property directly. When we got there to check in the front desk employee and her boss were outside the front door, I'm assuming on break. We parked right outside the front door and my husband went in. They did not come in for another several minutes. Once they did they were very helpful. The inside of the refrigerator in the room was dirty. The free breakfast was available 7-10. The sausages were gone when we got there at 8:45 and when we asked they said "they're gone". Poor planning?

May try another hotel next time

My last visit over the summer was a bit better. They weren’t very consistent with the cleaning of the room.

Nice and friendly

Great guest service and everyone was friendly

Everyone and everything was awesome. This will be my hotel of choice when I visit Montgomery, AL

I ENJOYED MY STAY; THIS WAS MY FIRST TIME AT YOUR HOTEL. (12/24/24-12/26/24) MY MAIN COMPLAINT IS THAT MY ROOM HAD ROACHES AND SPIDERS IN MY BATHROOM. THE ROACHES WERE IN THE SINK, ON THE FLOOR, AND THE SPIDER CRAWLED FROM BEHIND THE TOILET. THE STAFF WAS EXCELLENT ESPECIALLY MS. T (THE FRONT DESK CLERK WITH PINK HAIR) AND THE BREAKFAST ON THE LAST DAY OF OUR STAY WAS GOOD AND FILLING. SINCERELY, B. BALLARD SMILESATL@ATT.NET

Extreme Disappointment

It was absolutely ridiculous.I love this hotel but the past two times I’ve been there,they did not come in during the day and clean up,replace linens,take trash,remake bed,etc…..My last stay,Rm 201,bathroom sink was stopped up and would not drain entire time I was there.The refrigerator barely worked and I bring pre prepped meals.I just was very shocked that this hotel is like this.As I said,I like Holiday Inn Express,but will not be staying at this particular location again.

Nothing

Loved it!

My wife and I really enjoyed this hotel. It was clean. The staff was very friendly. The shower was fantastic. The only thing I would add is a notepad and a pen, which was missing from our room. Everything was great!

Shower pressure zero, Room not ready for check in at 4 pm, Breakfast terrible, pancake machine broke for 2 days, not much option

I would like to thank Ms Tania or the manager of this establishment for room 419 Tavaris/Ava Patton for making our stay a very welcoming one. It started off rough in the beginning but she made it better. The staff was nice and yes I would recommend anyone to stay there. All hotels have hiccups, but they got through it. Thank you again and have a bless one.

Not enough staff; both Front Desk but specifically Housekeeping. Stayed for three nights. Not enough linens in the room at arrival. No clean up of room 2nd day. Had to take towels down to Front Desk at 7 PM to be washed because they were completely out of towels for the entire hotel. Third day the room was made up but Housekeeping took the towels and did not replace, so no towels. I stay at enough Holiday Inn properties to know that the problems experienced are unique to this hotel.

Don’t stay here.

Had roaches on the wall next to the bed, the faucet on the vanity was about to fall off. Had to hold it with one hand open the valve with the other.

Love staying at this hotel. We got to the hotel at 3:50 pm and ask to check in because we were going to a college football game. The lady at desk did not greet us. Her first words was what is your last name. Said that we could not check in for 20 minutes. Left and went to the back. Another lady ask could she help. The lady at front counter came back and I ask was checking in not at 4. She said yes and let us check in. She was not nice at all. And we have never had this problem there before. Did not greet.

I’ll be back

Clean and spacious room. Breakfast was just OK

Clean room

Clean room

Kind and nice

I was over charged at the property and it still has not been resolved. Most of the workers are claiming they can’t see the additional charge. Only one person was helpful and she couldn’t get a resolve and just told me to dispute my transaction. The level of customer service was not what it needed to be. Very disappointed!

We had to make multiple requests for clean towels, and the wait time for these items was over 30 minutes. We also had to request daily that our trash be removed. Our room had not been cleaned before our arrival as stickers were on the bathroom counter and in the shower area. We had to request toilet paper and hand soap. These are the most basic items when you stay at a hotel for multiple nights.

Not a repeat

The reviews and pictures made this hotel appear to be a good options though it was higher price than we wanted to pay. But since the location and reviews seemed to be good, we went ahead with a booking. When we checked in there was another couple ahead of us who were experiencing difficulty checking in. The front desk worker was able to get us checked in pretty smoothly. Upon entering our room, we immediately noticed a strong dog smell. There were not enough towels and washcloths for our group of 4. There was also no bath mat, tissues, or linens for the sofa bed. I went back down to the desk to request the needed linens and towels and see about changing rooms. When I got back down to the lobby, the other couple was back after having been given a room that was already occupied. There were given a new room and left. There was also a line of other people who had arrived in the meantime. I waited for a while for everyone to get checked in then I asked for the linens.The same couple came back a 3rd time asking for a different room because they did not have the correct beds that they had reserved in that new room and wanted to get what they paid for. They were given another room. I decided not to ask for a room change, afraid we might also have trouble getting another room without further complications. While I waited in the lobby, I notice that the tile floors were in need to mopping and the halls in need of vacuuming in addition to our room. Would not stay here again.

There were no hot cups, and the shower soaps were empty, but other than that, a great room.

Towels not replaced, no unflavored creamer at breakfast bar, but strangely French vanilla and Hazelnut. It was a convenient location. Moe at front desk was awesome!

Expensive for a very basic hotel

Rooms were clean. Beds were okay. Everyone who worked there was very nice. Bathroom needs a remodel. Shower rod and been fixed and looked like it may have been ripped off the wall previously. NO fan in the bathroom. That’s a big problem when traveling with 3 grown boys/men. Nothing was so bad that I wouldn’t stay again but it wouldn’t be my first choice.

Great stay!

The toilet in room 333 was operating all night long. While it was a bit noisy, the waste of water is concerning. I asked for a discount due to the constant running toitet noise but nothing was offered by the staff. If you stay at this hotel, be sure to check the toilet when you walk into the room. It may keep you up at night!

The bathroom sink was tiny for a handicapped room. For 2 people traveling together, there was just no space for toiletries. Pillows were mountains and too firm. If I used one my neck would be in pain. Otherwise, a decently appointed, clean space. Breakfast was good & adequate. However, there was no half & half or milk, just sickly sweet Coffeemate. For the money spent, not worth it.

Staff was outstanding.

Very nice property. Very clean. Friendly staff. Great breakfast!

Not clean

Checked In late in the evening so we knew the property wouldn’t have much staff. The room was dirty, shower was dirty, sink was dirty. We had 6 people in our room and only 2 towels. They had no pillows for our pullout bed. The bathroom floor was black, literally left the bottom of your feet and towel rug black on the bottom. Beds were very comfortable, pillows were comfortable but the uncleanliness was hard to get past.

Everything was good

Friendly and helpful staff.

Reception staff very friendly. Breakfast was great. Black mold in the shower. Stayed 3 nights and had to go to the front desk for toilet paper and clean towels. Beds very comfortable and quiet in the hallways.

The front desk clerk was wonderful.

The person at the check-in desk was pleasant and helpful. Our room was clean and free of the cleaning odors that some housekeeping staffs use. The facility is a bit older but well maintained. The riverwalk area around the hotel was pleasant and inviting. We would stay here again.

Will NOT Be Back

Well, first of all, there was absolutely no Toilet Paper in my room!!! Nor, was there in the community restroom downstairs! 1000% Awful!!! Second of all, my Truck was broken into! Sure, not your fault buttttt!!! I highly recommend cameras that encompass the entire property!!! Very Weak performance!!! Yep, my relationship with IHG is over!!!!

quiet and convenient, with great shopping and dining options close by.

I was billed twice through Expedia and Holiday Inn!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Breakfast was mediocre

Great stay!!!!!

Great experience. Will be back!

Just nice

Hotel from hell

This was the hotel from hell. The check in was horrible. The floors were dirty and sticky. The elevator was filthy. We came to our room and we saw several ROACHES in our room. There were no blankets for the pull out bed, the pull out bed’s mattress was FILTHY, no towels, our floors in the bathroom were sticky. I called to the front desk about blankets and towels and the front desk person was RUDE. She eventually said someone would bring the items. After we waited for an hour and a half, my husband went down to get them himself because our kids were exhausted and ready to go to sleep. The desk person was rude to him as well and said they were overbooked and too busy. The next day we asked for our room to get cleaned on our way out at around 11 am, we got back at 11pm and our room did not get cleaned. No new towels, nothing! As we were leaving, we show the housekeeping staff on there phones as if they were done for the day. The breakfast staff was great, very friendly. Unfortunately, they were out of a lot of the breakfast items and it was only 8:30. The pool was disgusting and looked like it hadn’t been cleaned in weeks. My son was very disappointed that he could not swim because it was very gross. If we hadn’t already been charged, we would have left. I felt like we were at a low budget motel. We paid over $400 to stay in this dump. I can say that the night front desk guy was very sweet. The stay was just awful.

Vegetarian friendly

The breakfast was better than expected. They offered egg white veggie omelets and turkey sausage in addition to the regular egg and cheese omelet and sausage. Kudos for accommodating vegetarians.

Awesome

Great Customer Service

Just a little worn

Front desk wasn’t very welcoming at all.

Night supervisor was great!!!

The room smelled like a wet dog and pee. Was not very clean.

Great safe clean location. Will stay here again.

I would stay here again.

The room was big and clean and was a good stay

Clean and food was great

Very nice... The room was clean.

I love that there was plenty of free parking. Also although the hotel offered free breakfast which was very good there are plenty of eateries you can walk yo in less than 5 minutes.

Awesome place to stay

My wife and I booked our stay here for our trip to see family and grandchildren. Hotel was easily accessible, and check-in was quick. We noticed right away that staff was cleaning throughout the entire hotel. All staff that we met during our stay were very friendly and welcoming, and service was excellent. Room was clean, and the housekeeping staff was outstanding. When we return for visits, we’ll always stay here, keep up the great work!

Check-in service was terrible. I tried to check in only 30 minutes before 1500. They said no rooms were available yet. The parking lot was empty. Desk clerk said she was doing laundry and checking rooms. However, she then left and walked out of the building to a vehicle and sat in the vehicle.

Breakfast was much better than expected

The water pressure in the shower was extremely low and the toilet had bad stains in the inside as if it hadn't been cleaned in a while. There was no body wash nor lotion in the dispensers in the bathroom and the shampoo and conditioner bottles appeared as if there had been water added to the bottles for the appearance of something being in them. There was no signage up to inform of the pool closure. I took my children to enjoy it and noticed there were no unused available towels so I went to the front desk to inquire about pool towels. There was a gentleman that appeared to tell me that the pool was closed and the state hadn't been there to inspect it, therefore noone was to be in it. Once I questioned as to why there were no signs he only looked at me, restated his initial response and asked me to wait while he went to get me towels then specified that I make certain that I get my children out of the pool.

Relaxing. Nice room. Friendly staff.

Quick, but nice stay. Small issue at check in, was given keys to a room that had been incorrectly marked as clean but the front desk was great at getting it quickly remedied. Breakfast was well stocked and the service from everyone we encountered was super friendly.

Positives: the mattress was comfortable. The employee who checked us in was very friendly. Negatives: found a plate of food in the microwave so obviously it wasn’t cleaned. The floor felt very sticky. The bathroom was an odd configuration The water pressure seemed to fluctuate highly based on other people’s usage. Overall, it was fine. The breakfast was mediocre.

Great location

Expedia advertised the room I purchased as having a couch and it did not. Our plan was to sleep our youngest on the couch so she ended up on the floor. Felt like false advertising.

I liked everything about this property there were no complaints at all

It's very old and outdated. I was sneezing the whole night, my husband who doesn't have sinus issues began to have sinusitis. Will probably never stay here again.

Do not stay in this area. Apparently someone is letting people know when people from out of town come into the area and the wait until around 4am to shatter your car window and steal your stuff. Police said it’s been happening a lot lately and possibly and inside job. So employees could be involved.

Everyone at the front desk very helpful

I always try to stay at Holiday Inn Express when I travel because I can usually depend on the cleanliness and a decent breakfast. The facilities were acceptably clean, but not as clean as I expected. The staff at the front desk (when they were there) were friendly and accommodating, but other staff (i.e. breakfast staff) were rude. I even watched one customer waiting for front desk staff be completely ignored by a staff member who appeared to be helping with breakfast when asked if there was anyone to help her. The pancake machine was not loaded with batter both mornings, one morning there were no cinnamon rolls, and both mornings there was no oatmeal, and not all cereal options were available. Bread was very stale.

Not the best experience.

Dirty Room

Our room was dirty upon check in and then they tried to charge us more for having to find us a clean room.

Good location & clean room

Good continental breakfast

If you stay in this hotel, do not plan on getting any sleep. The door slamming will keep you awake until the last guest checks in and wake you up as soon as the first leaves their room in the morning. I'm not saying it is intentional by the guests. The doors themselves naturally slam with all of the subtlety of a howitzer. This could be easily remedied with a few strategically placed rubber bumpers on the door frames but that doesn't appear to be something the management is too concerned about. There are quieter hotels within sight of this one and next time I'm in town I will stay in one of them.

Amazing Service

Amazing service!

Awesome Experience

Amazing experience Friendly staff 100% cleanliness

The area and room was quiet, but could have been cleaner. The bath room door handle needed to be replaced. Overall stay was good.

Great place to stop when traveling.

Staff was very welcoming and friendly. Nice, spacious room with good amenities. Very, very quiet on the 4th floor. Lots of good resto/shopping nearby (short driving dist.) Would recommend that management add a "night light" in the bathroom. There is only one switch that turn on all lights. It's way too bright at night. Our bathroom door opens inside the bathroom making it difficult to get in and move around. We are small people, just can't imagine what's like for plus size people. It should open into the bedroom (plenty of space for that).

Used this hotel all the time never had bad stay

Great Night Stay

Front desk staff at night and morning were very personable and was great with answering all of my questions.

Front staff friendly at 8:30 pm check in.

.

We were checked into a room that already had an occupant. Once we moved to another room one of the window blinds was missing. I bought a breakfast bar and realized after we left and had the first bite that it was stale. Checked the expiration date and it was six months out of date! When we tried to check out there was no one working the desk and couldn’t be found. One of the breakfast buffet workers made a note that we were buying the breakfast bar that was out of date!

The shower in room 401 leaks so much from the shower hose there is no pressure.

Would recommend

Stayed for a short 1 night stay but was very clean with friendly staff. No complaints. Good area of town also.