Meliá Caracas

7.0

Good

56 Guest reviews

7.0

Good

56 Verified Reviews

Read all reviews

Cleanliness7.4/10

Service6.6/10

Comfort7.8/10

Condition6.8/10

location7.2/10

Neighborhood6.6/10

Value5.4/10

Middle of the city, walking distance to shopping mile, not far from Sambil, wonderful jacuzzi bathtube in rooms

I got poisoned by their food. They wanted me to pay myself for a doctor after been intoxicated with Hotel’s food. The hotel offers rotten food. You should not promote this hotel.

Great atmosphere with a very helpful and friendly staff. The fixed issues very quick and were very polite. The hotel’s cleanliness was marvelous and the room service was outstanding. Very happy to have stayed there.

The room was unbelievable out dated. The room smelled like a closet that hasn't been open in 10 years. The most disturbing part was the military presence treating the guess really bad. Not a pleasant experience at all. I will never stay at this hotel again.

Beautiful hotel.

Nice and comfortable room. Friendly, professional and helpful front desk staff.

Old 5 start hotel.

The hotels has a great feeling as you walk in. This is an old 5 star hotel so the rooms are outdated. Front desk not the friendliest but I would give them 4 stars. I ordered room service (24 hrs) and I found out that since I didn't leave any card number when I checked in (I wasn't asked for one) I had to go to the lobby and pay there first. They are attached to a mall so location is very convenient.

They was warm and very welcome to me at they hotel

it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around

5 Star Hotel in Deterioration

There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel is pretty good though pricey.

Used to be a "Gran" Hotel

Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.

Good Hotel but Expensive

Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.

Dirty, very bad location, avoid it

The room was stinking, very dodgy place, avoid

Please try to avoid this hotel !!

Close to horrible. The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc. On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people.... First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were "gone".... Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.

Ridiculous meal prices

The hotel is luxurious and the facilities comfortable. It was also half a block from the new El Recreo shopping center (which has numerous, excellent, and inexpensive restaurants, multiple shops, several movie theaters, and a money exchange center) and two blocks away from the Sabana Grande metro station. The bathroom had a jacuzzi, which was a big plus. The only thing that would have made the room perfect would have been a coffeemaker, which is something other less luxurious hotels have. Also, the staff was overworked or limited. My room was consistently cleaned around 4:30 PM every day. I also waited a good hour before the bellboy brought my luggage. No bellboy was available when I left the hotel. All were friendly, though.

Caracas

the Hotel is very good but far from the down town, the rooms are clean and has very good pool

too shiny

apart from location in town: good

Needs major improvement

Almost 30 min in line to check in, key did not work in spite of several trips back to reception, no hot water available, room needs to be freshened up, way too much money for what's provided.

GREAT HOTEL; WISH IT COULD BE MOVED TO A BETTER AREA

Loved the breakfast buffet. Hotel staff are friendly and helpful. The large swiming pool and fully equipped fitness center and sauna are nice also. It's not a safe area for walking at night however. If you need to get out of your room and walk around, go to the Centro Recreo Shopping Mall next door.

Todo bien, buenas instalaciones estamos contentos de venir

servicio de restaurant excesivamente cara a lo que ofrece como comida

Un lugar bien cuidado en el centro de la capital, buena experiencia

Solo el tema del desayuno , no es tipo buffet

Muy buen excelente servicio Solo el desayuno está muy limitado

Hotel Meliá caracas

Nada que ver el hotel Meliá en caracas ni los servicios ni nada(spa, comida, servicio)

Pésima comida para lo que cobran debería de ser de mejor calidad desde el spa hasta las Habitaciones comida todo

Faltaban a diario las toallas y el agua de botella, el internet pésimo, reportas cualquier inconveniente y no te resuelven sino después de 24 horas, muy deficiente

muy mala la relación precio calidad

Conforme a medias

baratas na cozinha

O quarto é bom. O atendimento também é bom. Entretanto o bairro é muito inseguro. Achei 3 baratas transitando junto aos alimentos no restaurante.

Lujoso hotel cinco estrellas.

Sólo estuvimos una noche en el hotel, me pareció elegante y de muy buen gusto. Habitación y baño muy confortables y decorado con muy buen gusto. Cenamos y desayunamos en el restaurante, todo exquisito. Sin duda volveríamos al hotel.

Puede mejorar

Buenas instalaciones, muy regular el servicio.

camas confortables, hab muy bonita

Muy bien aunque fue muy poco el tiempo q pasé en el hotel ya que fui a hacer varias diligncias personales. pero el hotel está muy cuidado. Ambiente agradable, lo poco q pude disfrutar.

excelente

Excelente todo muy bueno y la atención de primera lo recomiendo 100%

El servicio a la habitación es muy lento!

Muy buen hotel satisface las necesidades que toda persona necesita en cuanto a bienestar,seguridad,comodidad exclusiva, diversion .

Internet pago

Todo bien lo unico malo es que el internet es pago en las habitaciones.

Preget av byråkratiske ordninger. Svært høy pris på tillegggstjenester. Ypperlig lokalisering.

Hotel Melia Caracas

El unico inconveniente fue que al llegar a la recepción no veían reflejado en su sistema el pago efectuado por la habitación, solo aparecía la reserva. Tuve que hacer un bloqueo del costo de la habitación con la tarjeta de crédito para que me dieran la habitación. Al día siguiente se solvento la situación y me realizaron el reverso del bloqueo.

Muy agradable!

El hotel es muy bonito, todo estaba en condiciones y muy limpio pero antiguo. La principal frustración que tuve fue a la hora del check in y el check out....50 minutos para hacer cada uno!!! Eso si fue un desastre, una sola persona para atender y mucha gente haciendo cola. Casi perdemos el vuelo. Pero los demás servicios fueron adecuados.

Satisfecho y Agradecido

NOS SENTIMOS SATISFECHOS Y CONTENTOS CON LA ATENCIÓN RECIBIDA.

HOTELES PUBLICOS O GOBERNAMENTALES

CON LA USUAL CAMPANA DEL TERROR ,NO SE PODIA ENTRAR O SALIR DEL HOTEL ,PASAR A RECEPCION ,HACER USO DE ACENSORES.PORQUE?,POQUE RESERVAN HOTELES PARA EVENTOS DEL GOBIERNO EN CONJUNTO CON PRIVADOS ,ESTO SE DEBERIA PROHIBIE ,YO NO TENGO PORQUE PAGAR SERVICIOC Y INCOMIDADES PORQUE OTROS QUIEREN LUCRAR DE TODAS LAS FORMAS PROHIBIENDO DE LIBERTAD AL CLIENTE FRENTE A SU DERECHO DE USO Y GOZO DE LAS INTALACIONES.

okay, but a little bit old, reception and other service slow as often in Venezuela

Please reserve time to wait in a queue on the reception.

Gran Meliá

Excelente estancia. El único problema fue que cuando realicé la reservación, seleccioné con desayuno incluido y luego de desayunar tuve que pagarlo adicional porque no estaba registrado como incluido.

GRACIAS

GRACIAS POR LA ESTANCIA EN SU HOTEL, REALMENTE PARA TEMAS DE NEGOCIOS O PLACER ES EL LUGAR IDEAL, EN MI PROXIMA VISITA A CARACAS NO DUDARE EN HOSPEDARME . GRACIAS

O hotel é luxuoso com os quartos muito confortáveis. Bom café da manhã. Recomendo

Maravillosa estancia en Hotel Gran Meliá Caracas

La atención de personal de Recepción, aseo, bar, restaurantes de excelente trato. Tiene una ubicación privilegiada para visitar tiendas, centros comerciales, utilizar transporte público de autobuses o metro. Taxis en el hotel a precios más bajo que los públicos. Está al lado de CENTRO COMERCIAL EL RECREO, que tiene servicios y tiendas de gran calidad y restaurantes para todos los gustos y bolsillos. Lo recomiendo sin duda alguna.

Hotel Gran Meliá em Caracas

Recebi muitos conselhos de não sair a noite naquela região por ser muito violenta. Pelo menos há uma passarela ligando o hotel a um shopping center. Preço do café da manhã bem elevado (mas muito bom), não havendo informação do valor na homepage do hotel.

GOOD AND COMFORTABLE

CAN RECOMMEND AS GOOD BUSINESS HOTEL

Gran Melia Caracas

Ankom Caracas sent (etter kl 19) og etter å ha lest diverse om hvor farlig Caracas kunne være så gikk jeg for det trygge i denne omgang da jeg bare hadde et par overnattinger før videre fly til Equador og Galapagos. Hotellet ser litt slitent ut fra utsiden, men innvendig er det meste på stell. Store fine rom. For en vanlig backpacker blir det kanskje litt i overkant dyrt å bo, men den lille tiden jeg hadde til rådighet for å sjekke var ikke nok til å velge noe annet. Til slutt skal det legges til at jeg aldri følte meg utrygg i Caracas - sunt vett går en lang vei.

Konumu iyi, yanında alışverişmerkezi var

Otelin konumu hem eski şehir merkezine hem yeni merkezlere ve şehrin lüks ve daha güvenli olan bölgesine hemen hemen eşit mesafede.

Gran Hotel Melia - O mais seguro em Caracas

Ainda bem que estivemos a sorte de encontrar este hotel em Caracas, pois é bem localizado e tudo fica convenientemente localizado. O Shopping El Recreio tem entrada através do hotel o que facilita pois não é necessário andar pelas ruas de Caracas que são um pouco inseguras. Tem um ótimo restaurante e uma piscina maravilhosa É só dar entrada no hotel, comprar um pacote de visitas por Caracas e tudo é uma maravilha.

Un faux 5 étoiles

Les chambres côté rue sont extrèmement bruyantes, car sans double vitrage, et en face des highways de Caracas. Les prix des services annexes (internet, petit-déjeûner) sont annoncés en USD, donc paraissent complètement exorbitants, dans un pays où le change au marché noir est pratique courante. La façade extérieure du bâtiment n'a pas été ravalée depuis longtemps, et présente mal. Le restaurant ne se conçoit qu'en buffet (sinon les serveurs ne sont pas contents et mettent 20 minutes à apporter une bouteille d'eau), et propose la qualité équivalente à un mauvais bistrot parisien. La nuit, il n'est pas possible de commander un cocktail ni un verre de vin. Les taxis proposés comprennent une marge importante pour l'hotel, ce qui revient à environ 3 fois le prix de la rue. Il faut marchander avec le concierge. Point positif, la piscine est agréable et suffisamment grande pour nager.