Bit disappointed with communication

Really disappointed that the pool was closed during our stay. If we had know in advance, we would have cancelled our booking and stayed elsewhere. Don’t really expect that from Four Seasons, thought that it would have been made abundantly clear to us on booking.

Avoid this hotel by all means. I checked in at midnight and my room smelled so bad. They changed my room but I only lasted one more night and I checked out. This is no where near a four seasons hotel. This should be called DARK WINTER.

Staff were excellent. Loved the hotel but missed the pool as under reno

Thank you

Despite the noise and dirtiness all around us, the staff made us so comfortable! We were upgraded to a beautiful suite and had many new memories together. Thank you🙏

Of course this Four Seasons is an awesome hotel, but they should have informed me upon booking that the pool, lobby and main restaurant were undergoing major renovations and closed. That is the classy thing to do so I could've reconsidered the stay.

Decent

Area around property were dirty. Staff and cleanliness amazing in the room

Business trip Mumbai

First class hotel with great restaurants and amazing staff

The property is really a 5-star hotel. The area is good (for Mumbai) and there are high-quality malls very nearby, but some may not feel comfortable walking around, but this is not down to the hotel. The room and installations are top-notch. However, the reason I wrote this review is down to the staff, which is outstanding and caters to your every need. The concierge staff went out of their way to get everything we wanted. Another outstanding employee is Alankar Mantri. He made us feel at home every morning at breakfast.

Excellent stay…wish we could have stayed longer. Aer lounge at the rooftop of the hotel is in a league of its own and probably the best in Mumbai. Will be back!

Great hospitality from all staff who were well organised and very friendly.

I would expect four seasons to be in a better area

Great hotel, staff was very friendly and helpful. Its not a huge hotel but the rooftop bar is amazing. Definitely recommend going up for a drink and an appetizer. The remodeled room was nice but with the smog you don't really get a view of the ocean..

Exceptional services, lovely room

We stayed at one of the renovated rooms which was really nice with great views.

Fabulous hotel!

Excellent stay at this fabulous hotel. Service is amazing. Room was spacious, immaculately clean and comfortable. Pool was wonderful and service here also fabulous. Restaurant is great for breakfast, lunch and dinner. Thoroughly recommend and hope to stay again. Special thanks to Sonali and team at the concierge who were super helpful and helped make our stay extra special.

Good stay, professional staff

Great place

Excellent hotel and great restaurants made this two day trip very memorable - Nitin at the front desk was very kind. SanQi is a great place to eat good Asian food. AER was a neat place tp hang around late night

Great hotel, great food and wonderful and helpful staff. The concierge manager Fagun, specifically went above and beyond not only to make our stay at the Four Seaons memorable but also helped us with our next stay at the Oberoi Delhi making it extra special as it was my girlfriends birthday. A

Not as good as I hoped

Great staff and good service. Unfortunately the hotel room are looking dated and the tv system is very dated. Also the area isn’t the best.

Great staff and a luxurious property

We had an issue but that was immediately acknowledged and addressed. Great staff and service. Views from our room were great. Would definitely stay there at every given opportunity

all good

Great stay

Lovely stay at the Four Seasons, highlighted by Loki's seamless check-in. Enjoyed the gorgeous bathroom, bright, spacious room. Despite ongoing renovations, everything was discreet, not impacting the experience. Eagerly looking forward to coming back when renovations are complete. A truly comfortable and luxurious experience that leaves a lasting impression.

This property is using a five star name with three star service and amenities. The management is terrible and there is no such thing as customer service from any higher level person. The cleaning staff were wonderful. There was one mistake where a personal item was removed from my room and it took quite some time to locate it. The hotel did not disclose that there would be construction going on at all hours and they did not provide alternate options to all of their closed amenities such as the rooftop bar. They wouldn’t let us use the lounge instead when the business center and other areas were closed.

The staff are helpful and friendly. Restaurant serves great food. The disappointment was the lack of adequate room cleaning.sheets were dirty, carpets dirty, the room was not vacuumed ( food particle on floor) curtains dirty and smells of cigarettes, cleaning staff smell bad( it is worth educating them about personal hygiene and even by them deodorants, the room after being busted by cleaning team smelled horrible.

They have a problem in disclosing names. What stops them from doing so is bets known to them. My office had to cover the cost for all expenses incurred during my stay, My room was already full pre-paid. When my office called the hotel to deposit a certain amount to cover incidentals - the hotel wanted my office staff from Pune to visit hotel in Mumbai to pay other they could not collect the payment. They wanted a physical card only. NO QR code, NO CC auth, NO payment link. The front also does not come on call - only operators speak without names like bots easliy sound irritated when you call in the second time. Very very rigid team, behaviour and approach.

They have a big issue with disclosing names on call. Almost rigid on any/every request you make. The approach is very rigid and reverse of what you actually expect from a hotel. Small request like making a pre-payment to them is not acceptable to them. They would want you to pay only 72 hours before your check in etc etc.

The hotel is undergoing renovations as well huge building works going on directly next door. This meant our stay wasn’t the most pleasant and added to the issues we had with our room and lounge experience.

Excellent. Couldn’t be happier

should have a temperature controlled swimming pool

The service was wonderful

India

Was expecting a temperature controlled pool, pool area was small and the area around the hotel had a bad stench

Amazing staff with exceptional service

Love these folks! Prefer here to the Taj Mahal Palace. Seriously! Service great! Massage great!

People make the luxury!

We have stayed in so many Four Seasons properties but the one in Mumbai stood up due to the warm and diligence of its employees. Everyone from the doorman to the general manager were so attentive to our comfort that made us feel part of the family. We felt like returning home every time we came back to the hotel. Thanks to Aashrit and Loki for their interest in our wellbeing and unforgettable stay.

Great service and staff

Very loud noise outside my window

The hotels staff and concierge service was amazing and very helpful in every request. The biggest issue was on day 2 of my stay. I had a long day in the city starting in the morning and came back to the room for rest and a nap. Unfortunately, there was a horrible noise and work being done right outside of my window for almost 2 hours which prevented me from resting. I wish the hotel would have told me the work was being done so that at the minimum, I could have adjusted my rest time.

I wonder how this is a Four Seasons owned property, seems more like a courtyard mariott.

Very cordial staff

Value for money

The stay was wonderfull. Good hotel for personal or businesses trip.

Decent overall

The stay was ok overall. The hotel is located in a prime spot with amazing views. The toilet however was a little stingy and smelly. Besides the concierge service, I would rate the hotel 4 star at best.

Super Service with a smile

Staff fantastic… very polite and efficient…

Stay was great But was extremely disappointed that we were not informed of and able to utilize the airport shuttle.

Service down

Absolutely amazing!

Amazing service, I had food poisoning for a week before I arrived, they helped me get a doctor on the phone and then brought the medicine to my room!

The front receptionist tried to sell me a sea facing room for additional $50 when I was so bloody tired after a 15 hour flight and hell of a journey of covid tests and retests. Then when I went to the rooftop bar, the staff told me that UNLESS I had a minimum billing, he cannot seat me after 7 pm and told me to sit away from the sea view (so sad that Four seasons is focused on short term money but sacrificing customers), then the restaurants don’t open till 7pm. I have dinner starting at 6 and finish by 7 pm. So every time I ask for in room dining, the food is not available other than 7pm. Also instead of the payment at the time of checkout , every food bill has to be paid immediately and they bring swipe machines that don’t work on international cards. Nightmare!! Only good point is their breakfast is satisfying and the customer services by the breakfast team is extraordinary. The staff need training and new management is required. Not a 5 star or even a 2 star rating for the moment. I am only staying because it is convenient for my business meetings.

Indeed, its a great hotel!

it's worth the money. They just have to be quick with room services! Their rooms are amazing!

The staff was amazing. Loved staying here. Would definitely come back

ood but not as before

Is was amazing but due to COVID it was not as before we stayed breakfast was not as before

Big beautiful rooms, great food and extremely high quality service, despite the pandemic that has affected so much of the hospitality sector.

super awesome

its a great value for money hotel. affordable 5 star luxury

Fantastic Stay with a fabulous breakfast. And a special mention to Jatin at the front desk. He was amazingly helpful & polite.

Really good

Amazing room and amazing stay at the hotel . Friendly staff . The front desk was helpful polite and also gave me a complimentary upgrade .

Excellent in every way. Large rooms, amazing and competent staff, great service, comfortable beds, good food.

Horrible service! The cleaning is poor and dirty! You have to ask the people to clean serval times . The reception guy was so rude and not friendly at all ! I never had so bad service in my whole life! The service is horrible and not like a 5 star hotel! The room service food is horrible and it always takes them more than a hour to deliver a salad! The hotel doesn’t follow up with a normal four season hotel ! They only have the name! Is a rep of the price and compare to any four seasons hotel , this one is definitely the worst! If u want a horrible stay book here !

Very Nice Hotel

Hotel is very and well-appointed. The decor is traditional high standards, although some areas are showing slight signs of the need to refurbish. The staff is excellent and very helpful. The hotel is quite close to a large shopping centre. Other sightseeing areas are within 30 minutes.

Had smoking rooms that was brilliant!! Everything was very good!!

Lovely hotel. Very friendly staff to help. Location was good also.

Always a pleasure

Four Seasons Mumbai never disappoints. Courteous staff, refined property, cozy atmosphere, comfortable rooms..will stay again!

Very well maintained and in the heart of worli. Couldn't ask for a better hotel stay experience. The rooftop bar was the peak of our stay. Spent 3+ hours having drinks and appetizers which were excellent. The staff was extremly friendly. Only disappointent was the breakfast which i still give 4 stars for the service.

Excellent stay and friendly service . Will surely recommend to others

Really good hotel, rooftop bar was excellent, and staff were great, really good service.

not too big with a luxury boutique hotel feel. Outstanding service

Exceptional attention to guest quiet spacious rooms breakfast great quality and selection GF options Pool very quiet and relaxing a place To come back again

Great service

Fantastic service. I had the most relaxing time by the pool and in the spa.

Excellent service from staff. Great hotel with great amenities. Beautiful room. Highly recommend this hotel.

32nd floor nice sea view but noisy that 33rd floor's lounge music is hearable.bathroom cleaning and corridor indoor glass need more attention

Great service and lovely people. Very good hotel.

The service was impeccable the best service I have ever received nothing was too much. We also got an upgrade to a suite for an extra £65.00 and it was well worth the money it was like an apartment, facilities and location were fantastic. I highly recommend this property and I will certainly be staying there when I next visit Mumbai.

Everything! Especially the staff was unbelievably courteous, comforting, and conscientious! The young waiters at the cafe and breakfast are living treasures. The supervisor Protik was very helpful and welcoming when he upgraded our room. After 24 hours of airports and planes and a six hour tour of Mumbai, The Four Seasons was just what we needed for a wonderful rest and culinary treat. The breakfast buffet was a never-to-be-forgotten Indian experience. Dave and Dr Dolly Langen

Good stay however nesr by not a good erea mall near by

Attentive and welcoming staff! Thank you Mani D and bar man at Aer who especially made the stay delightful and went out of their way to accommodate requests.

One of the most helpfull friendly staffs, Ive ever had to deal with.

Our room was very, very comfortable and beautifully clean with everything we could possibly need. The staff at this hotel are lovely - so helpful, polite and friendly. Breakfast was excellent as was the restaurant and room service. The thing we missed was a good sized lounge area. The only seating was in the lobby or a small bar area which was insufficient for the number of people who stay here. That said we really enjoyed our time here and would stay here again. Thanks to everyone who made our time at the Four Seasons so enjoyable.

Service was par excellence. Stay was beyond expectation

Quality of service. The hotel surrounding and accessibility is complicated

Excellent escape from the bustling city , excellent service , dining and spa. Would stay here again without hesitation. Thanks for helping with all the private tours.

Concierge desk was amazing! Food was delicious- breakfast-lunch and dinner. I'm traveling by myself and everyone here made feel at home. I enjoyed the rooftop too!!

Best Hotel

Best hotel

Decor, extremely comfortable beds, beautiful sea view

The staff were wiling however we could tell they were not trained to be focused on the visitors - they spent more time communicating and focusing on each other versus the visitors. One of the worst service oriented hotels i have been to of this status. Not the people but clearly the training

The hotel is very nice in general. The only shortcoming, however, is the cost which is a little bit high and unproportional in my opinion for a hotel which is located next to a ghetto. Although I have to say that other 5 star hotels in that area such as St. Regis have the same issue.

Great service makes this property great - the breakfast is excellent too

Top notch. The best hotel I haber ever been. Great service. Espectacular breakfast.

This hotel is beyond expectation. Very clean, comfortable beds and pillows, and each and every little details taken care off— from toiletries to walk in robe. The buffet breakfast had a wide variety of selection— so yummy tummy.The staffs are very friendly and helpful. Wil, surely come back to this hotel and recommend my friends to it also.

Best hotel i have ever been. Clean, friendly staff, amazing open buffet breakfast.

Clean, modern, and exceptional staff and service! We will stay there again!

Awesome staff, gorgeous rooms, quiet AC, and super comfy beds. It seemed everyone remembered my name throughout the whole stay. The staff go out of their way to make your visit a memorable one. Too notch.

No proper communication

Absolutely ridiculous service as I booked last minute in the app and they could not find my booking. I paid with my card and they would allow me to stay.

The staff was extremely helpful and made our stay very enjoyable. Kudos and special thanks to Alankar, chef Abhishek and Saili for going out of the way to make our breakfast and anniversary super special. Thank you!

Great place to stay

The stay was fantastic. We were a little sad that the rooftop bar was closed, but it made sense since it was monsoon season. The staff were amazing, helpful, and accommodating!

Stay atleast ones to have excellent experience.

Amazing.

Very good quality of service and surroundings, but not walking distance form local shopping

The hotel was lovely but what makes this hotel so special are the staff. They were all so warm and welcoming.

Unfortunately, we had a very disappointing experience -- when we arrived, the hotel was overbooked and we were transferred to the ITC Grand Central. We had booked the Four Seasons (FS) 6 weeks prior as it was next door to the wedding we had came for. We did not receive any communication from FS prior to arrival to give us the flexibility to find an alternative hotel. The FS had sent us an email about 2 weeks prior to arrival saying that there would be maintenance on the AC on one of the nights, and if that was an inconvenience to please reach out if we want to rebook – in all rudeness the manager of reservations Pradeep K later misconstrued this to having reached out about the room not being available. The alternative hotel room at ITC was, as shown by expedia.com, and as confirmed with the other hotel’s staff, around US $ 65 cheaper per night than our seaview room at FS. Despite complaints, I was never compensated, and the handling of this has been extremely disappointing. I’ve spent so much time in FS hotels around the world, and I think the leadership would be embarrassed if they were aware of the highly unprofessional and unsatisfactory service that I received from the staff in Mumbai; the staff clearly didn't have an understanding of what the FS brand stands for with regards to service standards, and more senior staff wasn’t available. FS Mumbai, you're not a true FS.

Great hotel, very centrally located

Fantastic!

Fantastic property but noisy

Beautiful property, impeccable service, great gym and the most amazing breakfast pastries. However the rooms (all the way to the 24th floor) really noise. Major construction is happening in the vicinity of the hotel and both mornings I was awake by noise coming from the construction sites at 6:00am. Also missed the turn down wooden peacocks that they use to dive.