Excellent family resort, staff can't do enough to help. Great pools, kids club and restaurants.

Recommended with best facilities

Very cool

Simply one of the best hotels in the world

Pure Luxury and Exceptional Hospitality at Palm!

It’s pure luxury! The rooms were absolutely fabulous—spacious, comfortable, and thoughtfully designed with great attention to detail. Everyone at the Palm is incredibly kind and courteous, making you feel truly special. I’ll definitely be returning!

Fantastic stay

Mohammed Mahbub was great, attentive to our needs and provided a high level of cleanliness and attention to detail for our rooms

loved our experience at the atlantis, we wull be back again

Disappointing stay

The mix-up with the room, the billing errors ( taking hours to queue and argue with staff to remove ) , and losing our entire first day due to being given the wrong room ( told to come back for keys to find out when then had to wait around until 4 30, sat in room waiting , no one showed, worked whole first day around that ) completely ruined our experience. On top of that, the staff’s refusal to waive the first night’s charge was unacceptable, we got a small amount towards a dinner. We won’t be returning – far too expensive for such mistakes.

Great property with excellent staff when paid as a package. But encounter different experiences and higher price for additional private tour at Concierge. Disappointed by lack of knowledgeable tour guide. Felt ripped off for lack of quality control.

The hotel and our stay exceeded our expectations! There was so much to do to keep us entertained and what stood out the most was the friendliness of all the staff and how attentive they were. From the restaurant staff to house keeping - they recognised us, remembered us, knew what we liked and what we needed and made sure we had everything we needed without even asking sometimes. This hotel was perfect for my family and can’t fault anything! Would love to go back one day!

it is an amazing place to stay, just exceptional. Amazing food, amazing customer services, shopping... etc.. all over the top! But it is not a quiet place. They have thousands of rooms. The hotel is very busy. My most memorable experience... bottomless mimosas during brunch (mimosas with Moet Chandon!).. love, love, love, love.....

Staff are excellent, polite and very friendly. They work very hard and are an asset to the hotel. The quality of the hotel is unmatched, plenty to do if not on the expensive side. You're really paying a premium for the location and ambience and if your comfortable with that then it's a 5 star, if not then you'll find yourself looking outside of the resort for entertainment sooner than later as the glamour of the hotel does wear off after a while. It's an experience though and if you got deep pockets I think worth it, but is it a repeat? Probably not.

Great hotel and water park.

security check was too strick and i had to come down to struggle with my baggage. lobby was too crowded and l felt there was not enough staffs. one of snack bundles was missing and I had to call to check and report that one was missing. I did not wanted to be charged for what I did not consumed. I booked two exact same rooms, and we were able to find this out.

The hotel is beautiful it has everything

Just excellent!!

Meticulously maintained!

Our first impression was the WOW factor & extremely clean, all staff were polite & welcoming, so we had a great experience

This is a family friendly resort. It’s well maintained. The staff are incredibly helpful. Lots of good food options for $$ options. You’re not going here to save money. You’re booking this place to enjoy the amenities and resort feel in Dubai. This is the 2nd time visiting and we love it for what it is: a relaxing waterpark family adventure. Yes, it’s an adventure but also relaxing. I was able to spend lots of time at the beach while the teen played at the waterpark. Win win.

Top of the line service and customer support. The facility is fabulous.. everything is perfect but the dining and shopping prices are steep.

Amazing hotel.

Amazing hotel. Great for families and for couples. Kids loved it. Staff are all amazing, not one of them was anything but exceptional.

Great place for the first timers , water park was amazing

Something bit me it my room

Everything was great except food is expensive

Enjoyed the stay

Amazing and well kept hotel

Beautiful property facing sea view good dining options and off course the water park.

Property needs updated it’s aged quite alot

Atlantis goes extra mile with details

Amazing in every sense. Atlantis really goes into very details to make its guests happy. We enjoyed every second there. Although we planned to go out every night, Hotel has so many attractions inside complex that attracted us, so we didn’t move out 😂 special thanks to Nazir, who took care of our room and surprises us every time with small gadgets/presents. Really appreciate.

Great stay

Great stay from start to finish check in had a personal touch the breakfast had a personal touch room service had personal touch with room decoration. Pool and beach area lots of space and waterpark had all you could wish for.

The receptionist was not polite as he should for the price we paid.

Great beach and waterpark. The food prices were much higher than costs for the city.

The property is unique, beautiful and admirable but the rooms is a little musty

An amazing location and so much to keep you entertained. The Waterpark was great! We spent most of a day there experiencing the world record water slides. The staff are kind and considerate and ensure the safety of the guests. There were a few downsides though. 1. The check-in was a shambles (worst i have ever experienced) 2. I received a message to say a member of staff would be in touch. No one attempted to contact me. 3. After making contact with the services staff, i was advised they would email me. Again, i didn't receive any response. If you are satisfied with the grandeur of the place and to experience the facilities then all will be amazing. Just don't expect the staff to update or respond to your queries or issues.

Excellent food

No so much the restaurants but still it’s a beautiful place to stay

Our stay at Atlantis was the highlight of our Dubai visit. 10/10 We stayed at The Palace Downtown and Alseef heritage hotel, and regret not staying at Atlantis the whole trip. The room, the staff, the room service, the breakfast buffet, the restaurants, and pool, the beach, the water park. All 10/10. We plan to visit Dubai again just to enjoy the Atlantis resort.

The Property was well maintained. Good food options on the property.

SUPERB !!!

There’s nothing bad to say about this property it is absolutely amazing

The Palms was amazing. The accommodations are so conformable and clean. I mean spotless. Our room was cleaned in the morning and also pulled down in the evening. The staff was warm and very friendly.

Just an amazing hotel with everything at your fingertips.. must do destination

Good

Really epic

Had a wonderful experience 2nd time staying at the same place Wonderfull staff and very clean

Luxurious!

The Imperial Club lounge was amazing and worth the money.

World class.

One of the best hotels for kids!!

Great hotel. Worth every penny

What a great hotel. It has everything you need. You dont ever need to leave. The water park inclusion just makes it so much fun. The underwater aquarium also brings its charm. The house keeping was the best. Ajhar Huusain kept really good care of us. He knew we had a 15month baby and made sure we had everything.

I highly recommend this hotel .. from their staff to their amenities were all amazing

Thebproperty is fantastic and the oersonal at the restaurants and cleaners too. The problem is at the recption. They treat you as they are doing You a favor. Administrative issues take forever to be solve and if You make a claim they even pretend to lecture You. I highly recomend not to spend Your money on this property anless they change the actitude at receotion front desk an they learn how to take care properly of high spending guest

Fantastic stay. We had a wonderful time. Our two boys loved every minute. We will be back.

Great stay beautiful rooms!

First class service and facilities. Dining options including buffet was outstanding. Kids loved the water park and entertainment . Highly recommend

Wonderful place, fancy rooms with beautiful view and amazing staff. You do not have to leave the property as they have everything you need and more. Again I’m amazed by the customer service, they know how to spoil clients.

The most amazing hotel I have ever been to.

Superb family friendly

Atlantis Hotel is clearly an excellent architectural Marvel with the way it has been designed over the water. It is a magnificent building. It has several choice of restaurants for dinner and lunch and the breakfast options are also very nice. The happy hour, and the teatime was also great. The amenities provided in the resort are also outstanding. The best part about the resort is the service and "the lost chambers aquarium". The staff was excellent with their service and very very polite. The room was were very basic. It was nothing exceptional or outstanding for the price. It was just a normal room that could be found in any random hotel. That's where I deduct one star from it.

Pampered pamperedness

Ravi was outstanding. He made our visit to the resort so much nicer and had great recommendations. Much appreciated!

Everything was amazing but the lack of basic service like WiFi was shocking.

Great property and staff was extremely friendly.

This hotel is above the expectations you may have before arriving. We are very satisfied with our stay and will repeat it if possible, and also recommends it to family and friends.

Unique destination hotel with infinite options for fun and the most service oriented culture you can find on the planet.

We been staying at this hotel many many times. We have never been disappointed. Best service, best food, best rooms.

Great if you love Russians, the noisy heliport right next door, disproportionately loud poolside music and at times 3 star service. Would not recommend.

An excellent experience!!!

Awesome for the family

Lovely venue very pricy and expensive

Superb service, friendly staff, great location

Such an incredible property with an endless amount of things to do, such as swimming, waterslides, beach lounging, playgrounds, shopping, and dining. You’ll find everything you need at one property.

We had the best experience at Atlantis. Very family friendly. The staff was always so polite. Everyone was so pleasant. 10/10 recommend to everyone.

Amazing for family and kids

Wonderful stay with the family

Perfect service, lots to entertain.

Impressive hotel. Staff are all exceptionally welcoming. Stayed in a club room which I highly recommend. The Imperial club lounge is very good and well worth it. The hotel is a bit ‘Las Vegas’ like in that there are a lot of visitors in and out all day who are not actually staying in the hotel as day tickets are sold to the water park and aquarium. It gives the place a slightly odd feel, more like visiting a theme park than a hotel. Quieter in the evening when it’s just hotel guests. However we were aware before booking that it would be busy during the day so not really surprised. Water park is great fun, river rapids have several options and are well thought out. The Aquarium is spectacular and if you are lucky you might get to watch divers in the tanks. I was pretty amazed by the size of some of the fish. Huge variety. Room was very big and comfortable. As with so many hotels The Atlantis has changed from individual toiletries to large refillable bottles. I get that this must save the hotel a lot of money but I do think this practice is a bit cheap, it’s the one area that was disappointing. Service was impeccable both in the Imperial club and in Ayama restaurant where we ate in the evening. Reasonably priced as well. It is expensive per night compared to other similar hotels but there is a lot to keep you entertained, especially if you have kids with you. I would recommend a visit to this hotel.

Great stay

We had an absolutely wonderful experience during our stay at Atlantis Dubai! From the moment we arrived, the exceptional service made all the difference. The front desk staff, especially Rano, was incredibly kind and helpful. She ensured a smooth check-in and went above and beyond in arranging our room. Rano took the time to explain the property’s amazing amenities, making sure we didn’t miss out on any of the incredible experiences Atlantis offers. The cleanliness of our room was impeccable, thanks to Rashed and the cleaning team. They went the extra mile by decorating the bed beautifully for my daughter, which brought such joy to her during our stay. It was a thoughtful touch that made us feel special. A big thank you to Iba, the team leader, for overseeing such a dedicated and professional crew. The entire property itself is breathtaking, with endless activities and amenities for families and couples alike. From the Aquaventure Waterpark to the incredible dining options, every aspect of our stay was perfection. Thank you to the entire Atlantis Dubai team for making our vacation unforgettable. We can’t wait to return!

Enjoyable stay, first class service we were treated like royallty, will defintely visit again

Amazing! What a great experience. Aqua adventure was so much fun for the whole family, and the hotel itself is top notch. Great food, super friendly and helpful staff, fantastic amenities. I highly recommend a visit! Worth every penny.

Just amazing

Greatest dubai stay

All activities ate at a walking distance

Great resort for the vacation 😊

Exercise class in the pool during midday is very unpleasant music and noise is terrible. However, it only goes for an hour only. So not a deal breaker. International buffet breakfast is excellent. Highly recommended it. Staff a lovely. Very easy to get a taxi when you want to go out of resort. Would love a night beach party for adults. Other resorts at this level do offer it in different parts of the world.

Best hotel my favourite holiday spot

Amazing place , staff and service was incredible

Everything

Standards were the same as 18 years ago fantastic

Great hotel for families. Lovely beach and very helpful staff. Can't wait to visit again

Something for everyone. Every single member of staff was very helpful and easy to chat to. Thoroughly enjoyed the dining experiences and the various attractions, especially the water park. I think I was the only 70 year old on the day to complete all body slides

Atlantis, The Palm is the best resort I've stayed in. Everything at the property was top tier from the service to the decor to the activities to do at the hotel. There was always someone around to assist and the hotel is gorgeous. My husband and I enjoyed the amazing view from our balcony. We dined at a few of the restaurants and enjoyed the atmosphere the most at Wavehouse. We would definitely recommend.

Great Hospitality, Service, Quality in all Aspects of the Hotel, Highly Recommend the Atlantis The Palm to anyone visiting Dubai.

Excellent hotel

Fantastic hotel

If you’re prepared to splurge on an amazing holiday, this is the place for you. We went to the water park nearly every day, and the dining options are practically endless! Be sure to look for package deals that include water park passes and meal plans. The service is excellent and the accommodations are very comfortable.

5* experience from start to finish. Highly recommend upgrading to imperial club, so worth it! Every member of staff is so friendly throughout the resort. Nothing is too much trouble, would absolutely recommend!

Atlantis, The Palm Dubai: A Mixed Bag of Luxury an

Check-In and Check-Out The check-in process was disappointingly time-consuming, taking about an hour. This lengthy wait somewhat dampened our initial excitement. Upon departure, we encountered significant traffic congestion when returning to the city center, which was an unexpected inconvenience. Staff and Service On a positive note, most of the hotel staff were friendly and accommodating, contributing to a pleasant atmosphere throughout our stay. Dining Experiences The dinner buffet was a letdown. Despite offering a wide array of cuisines, the quality of food was subpar. The sushi, in particular, was notably poor. Conversely, the breakfast buffet was a pleasant surprise. It boasted an impressive variety of high-quality options. However, the breakfast area was extremely crowded, which slightly detracted from the experience. Facilities The hotel's amenities were a highlight of our stay. We were very impressed with the swimming pool and fitness center, which met the high standards expected of a luxury resort. Overall Impression While Atlantis, The Palm offers luxurious facilities and mostly friendly service, issues with dining quality and check-in efficiency somewhat marred our experience. The contrast between the disappointing dinner buffet and the excellent breakfast buffet was particularly striking. Despite these inconsistencies, the hotel's impressive amenities largely lived up to its reputation as a premier resort destination in Dubai.