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Common Questions

When do I get a confirmation email?

Can I make changes to my booking?

How can I get a refund for my hotel booking?

Can I ask for early check-in or late check-out?

How do I make a booking using Travel Credits?

How can I buy a Travel Gift Card?

What are the benefits of becoming an AVA Smart Program member?

How can I get a refund for my activity booking?

How can I use a discount voucher?

How can I use partial payment?

How can I claim a refund for the difference?

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