WorldMark Canmore - Banff

8.8

Excellent

288 Guest reviews

8.8

Excellent

288 Verified Reviews

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Cleanliness9.4/10

Service9.2/10

Comfort8.8/10

Condition9.0/10

location8.6/10

Neighborhood9.2/10

Quality6.0/10

Value9.6/10

Amenities8.6/10

Beautiful setting. Really nice landscaping. Easy parking. Friendly staff. Excellent service. Rooms need to be refreshed. Starting to show their age. Room smelled awful!! Body odour everywhere despite the room being fairly clean. Needs a deep cleaning of soft surfaces. Some kind of freshener would have been nice.

Second time here, will stay again.

10/10 Excellent stay in the Rockies

My wife and I just spent two wonderful days/nights at the Worldmark in Canmore. The room was large, clean, nicely furnished and smelled good! The property has an outdoor pool, hot tub, and underground heated parking. We cannot understand why anyone would give this property less than a 10/10 review. We have stayed MANY hotels over the years and for the price, this was definitely one of the nicest/best values. We will absolutely come back again. Ignore the ridiculous comments from those who have lowered the ratings of this property based on things like forest fires/air quality. Do you homework and you may find a great little gem in the majestic Rocky Mountains.

There was virtually NO hot water. You had to run the hot water for 20 to 30 minutes before you got any hot water. The furnace system was very noisy!

Should have free Wi-Fi in rooms. Other than that it was wonderful stay.

The property was nestled on a nice quiet street surrounded by trees and mountains. Extremely clean, and decorated for the season. Our one room suite was perfect for our family of 3. The outdoor pool and spa was lovely. There was also an indoor spa and sauna. There was also laundry facilities which is a nice convenience. We would definitely come back again!

staff are great, helpful and courteous

Excellent except for 2 drawbacks

Excellent property in almost every way. Two complaints, however. 1) Wi-Fi is available in lobby only, unless a daily fee is paid. 2) There is no ice available anywhere on site until the frig in your room cranks it out. We thought both issues were nickel/dimey and ridiculous for such a nice facility.

I like that you are close to town but actually in the mountains, Staff is friendly and helpful My favorite place to stay at

Pool is very nice but would be small if it was peak season. It’s a bit out of the way of you want to walk around downtown easily. But overall it’s a great hotel especially if you’re staying for a while with the full kitchen

Great location. Nice and quiet. Underground parkade was a bit tight and the hot tub could’ve been bigger as only one was open, but overall was a nice stay and the room was perfect. Also don’t like having to pay for wifi in USD.

I would recommend friends and family to stay here

We liked the indoor and outdoor hot tubs, the sauna. Also the rooms were well laid out, comfortable and we enjoyed our stay. Thanks. We would like to come again.

Everything worked vey well, thanks

Poor wifi/unmaintained stairs

The hotel leaves a bitter taster as it charges for wifi by the device in USD. Insulting to all Canadians. It also closed off a section of stairs leading to the lower parking level because they are too lazy to shovel it. This is Canada, snow is normal 9 months a year. The US management team should take sone time to understand the locals.

Never have had to pay for WiFi in any Canadian hotel/condo. This was disappointing. Also pool and hot tub were undergoing maintenance for a whole day. Also the sidewalk outside the pool doors was extremely icy and I witnessed a couple wipe out.

We absolutely loved this property. Only complaint the toilet is too low, other than that… we wanted quiet and peaceful 5 star! Thanks again!

Clean, Comfortable and Quiet♡

It was very clean, comfortable, quiet, kitchen is nice, very friendly and helpful staff. Outdoor pool is nice! We really enjoyed our stay here as we celebrated our 20th wedding anniversary.

only dislike was not walking distance to shops or restaurants and no onsite dinning

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Nice place Great outdoor hot tub

Loved it and will go back, loss of star only because you have to pay extra for wifi in your suite which is crazy in 2023. Otherwise staff was great, room was huge and bed very comfy. Hot tub and pool (outdoor pool in winter even) was fantastic. Pool table near lobby takes loonies to play a game. 5 minute drive to town so make sure you have a car.

very nice and clean. no restaurant in the property , no breakfast .

I loooooove the outdoor pool and hot tub

It’s away from the hotel strip, kind of nestled in the trees. Very quiet, but Drive able to down town. Very spacious room at a very reasonable rate

This was the cleanest and quietest property we stayed at on this trip. Hotel staff were all wonderful to work with.

Big and comfy room with lovely staff

A very good traditional Canadian hotel

Excellent resort type facility

We have stayed here before, nice clean rooms and well appointed for convenience. Only issue is that the pool and hot tub were not open, (May 2023) we were told that it was under maintenance, same thing we were told in the Sept 2022. Web site states there is a pool and hot tub no mention of not available or under repair..

Very nice place.

Very nice.

Liked the pool no negativity

We enjoyed our stay. It was quite and the room was spacious and clean. There was no internet in rooms (free access only in the lobby).

Stayed here several times, great place. Well maintained, friendly staff. Only downfall is no free wifi in rooms. But then when I am in mountains, I don't care about being connected.

The view was amazing

Was wonderful location with friendly knowledgable workers.

Anniversary trip

Lovely

We loved the property and will be back again.

The property was beautiful. Rooms are clean and newer with a great view. You can buy your own dinner and BBQ on site. You cannot hear the train as it goes through Canmore. The outdoor pool and hot tub were gorgeous and relaxing. Our only complaint is there isn't free wifi.

Needed a vehicle for traveling to closest town although I saw a transit bus. The room and kitchenette was clean and great. A restaurant Or eatery in the resort would have been nice

Very clean and comfortable.

Nice hotel. Room was spacious and clean.

The room smelt like bacon.

Was some sand in the water

Dirty dishes in the room, no room cleaning while there, had to pay if you wanted wifi, over priced for what you get.

Great property! Clean, nice large rooms, great pool. Only downside was there is no wifi in the rooms, you need to be in the lobby to access free wifi.

Excellent hotel with all you need

Excellent hotel with everything you need. Clean, comfortable and spacious rooms. The staff were excellent and amazingly helpful. Parking was free and there was lots of space. The room had everything we needed, even to cook for ourselves without hassle. Rooms were also very quiet and good temperature. Bathroom very clean. The spa was very good and the laundry rooms were clean and easy to use. Some of the guests were quite drunk at the pool, causing commotion and tainting our experience, but I understand that the hotel can’t easily control that. Overall, almost faultless. The only thing I’d think that would make it absolutely perfect is free wifi in the rooms. Would definitely recommend for anybody and would definitely stay again.

We had a wonderful stay. The room was spacious, it had everything we needed to cook our meals. The bed was comfortable. It was a quiet and beautiful location right next to the mountains. I would highly recommend.

It was great having a kitchen in the room; the lobby was very nice with an outdoor patio. We enjoyed the heated outdoor pool and hot tub although it closed at 10:00 p.m. Should be open a bit later at least until 11:00 p.m. Also, the photos showed a billiard table which was no longer there and we were looking forward to that. Seems like a 10:00 a.m. check out is also pretty early and would have preferred at minimum an 11:00 check out but when I see check outs for Noon I'm usually drawn to those properties.

The view from the room was beautiful. The cost of wifi was absurd.

An Enjoyable Stay

The hotel was fairly clean and comfortable; we didn’t receive housekeeping services but I think that was upon request only and I hadn’t read that ahead of time. It was nice having the kitchenette as we planned for that and brought a few things. There was no restaurant on site which we would have liked, but the hotel is not far from town centre so it wasn’t a big deal. The pool/hot tub was clean and nice to use though smaller. All in all it was an enjoyable stay and I had no major complaints at all. I would definitely stay again, if the rates were more reasonable than a hotel with more amenities like a restaurant or bigger pool.

Great location, beautiful views, spacious rooms What not to like.

Family trip

Family and I had a great stay and enjoyed being at your hotel. Staff was really friendly and helpful. Room was clean and organized.

Quick check in, friendly staff, very clean!

The property is clean and in great shape. Staff were all very friendly and helpful. Outdoor pool and hot tubs were great and used a lot by our family. We were in a one bedroom suite which was a little tight. The king bed in the bedroom was really comfy. The pullout couch was big but horrible. Thankfully we also brought a foamy so the kids slept on the floor. It seems crazy to not have free wifi, even though we knew beforehand it still seemed like something so easy and cheap to throw in with your room cost. Overall it was a good stay but because of the pullout, size of the room and no wifi I will look at other options before I book this one again.

Quiet. Close to trails for biking and hiking.

Charlie and Cher were helpful with the information I needed to have a wonderful time in Canmore. The room was clean, specially the washroom I'm very particular, it was spotless. Kudos to the hotel staff, my experience in Canmore was memorable. I would definitely go back to this hotel.

The room was big and cozy. It was facing the mountain. The kitchen was well equipped. We enjoyed our stay there.

Very nice stay, very friendly service, clean. We were skiing and were very happy we had somewhere extra to store our skis. I would recommend installing hooks into the bedroom and bathroom. No where to hang our towels and things, other than the one small closet. Was surprised we had to pay for extra wifi. Otherwise, it was nice!

Great location

We requested a king size bed and we’re giving a queen bed and when we brought it up to the staff they said well we don’t want to change any of the other guests that are coming in over the next couple of days so you’re pretty much stuck with your room. There was also a cocoon with some kind of insect in the room that was about to hatch so that was kind of gross and the plug-ins in the kitchen where the coffee maker was didn’t work and then they come and supposedly fixed it but it wasn’t fixed and yeah that’s the majority of it. One other thing the checkout time is earlier than any other hotel I’ve ever stayed in all my life and the check in time is later than any other hotels so yeah we won’t be staying there again.

Great.

Excellent pool and hot tub. We were there in very cold weather and were still able to enjoy the hot tub. The rooms were very clean and well apointed.

Clean, it was pleasure to stay

Have your own kitchen and the room is spacious

It's in a very nice setting away from the bustle of town. The property is surrounded by trees. The staff were excellent. Place was really clean. Super!

Absolutely perfect aside from not including internet.

Loved to look out and see the mountains and not more condos.

Very nice property

Excellent room but extra wi-fi costs unnecessary

The room was great, well appointed and larger than I expected! Loved how the bedroom was far away from the living room where the TV was so I wouldn't disturb my wife if I was up early watching TV. The only thing that was disappointing was that the wi-fi was an extra cost. In this day and age, really?? The rates were reasonable, so hide that cost in the room rate, it will go over much easier with customers as we won't see it!

Good experience. Friendly helpful staff.

It was great :). Just not enough towels or soap.

Great location and great amenities

It was in a beautiful setting and very close to town of Canmore. When we changed our reservation from 6 to 7 nights the additional cost was over $600.00 US. That seems excessive for one night. As we were with another couple we had no option but to pay for the additional cost.

Great place to stay! See you in March!

The area is so beautiful I loved where we were, hotel room was cute and cozy, Canmore close by but in an area that was quiet as well. We stayed on the 3rd floor and there was not really a view so I suggest going higher up to have a nice view of the mountains

Well maintained.

Location is good, quite and comfortable.

We liked the underground parking and the cleanliness. We didn’t like the 10 am checkout, charge for wifi.

I like the full kitchen

Clean

The property was beautifully kept. The two bedroom suite was perfect for our needs. The kitchen was well equipped. The pool and hot tubs were also super nice.

it was located a bit off the downtown so feels more relaxed and cozy

Comfortable beds, very quiet at night with only the wind traversing through the mountains…very peaceful

Beautiful resort, nestled in the Rockies. Gorgeous mountain views. Hotel is away from the middle of town so it was quiet and peaceful- I’m not sure I’ve ever slept so well in a hotel! Room was clean, kitchen was well-stocked. Biking and hiking trails were right outside the door. We had a fantastic holiday!

Always an amazing stay great property with some of the best staff.

3 out of 5

A few of the Front desk staff We’re very cold, unsympathetic. We tried very hard To get booked into the pool, with little success. The government has already set enough restrictions and the hotel had to add to that! They should have kept the pool opened longer hours instead of closing early and disappointing little children. We called to make sure the pool was opened before booking. But upset that they closed so early! And they have a sign at the front desk that says that you are not ALLOWED to wait in line, in person, to book a slot. When the pools are allowed to open again, they should take advantage of that and keep the pool opened longer. Nobody will die if they make that small change. Indoor hot tub was barely hot. Other than that, the hotel is nice. not Sheraton Quality. But still very nice

The property has a beautiful view of the mountains and is close to walking trails.

SENT TO THE HOTEL WITH NO REPLY: Upon check-in, the receptionist could not locate my expedia reservation. I showed her my booking confirmation, reservation number and hotel info along with the booking confirmation and receipt, yet she demanded more. I actually had to ask her if she thought I had fabricated my reservation she was so judgmental. I passed her my phone so she could actually review the email, but that was not enough. I had to take a screen shot the reservation than email to her: ana marie. Than she went in the back to "make some phone calls". The entire process likely took over 45 minutes and at 11:44 p.m. with a small child and wife waiting in the truck not knowing what was going on, it was not a pleasant experience at all. That night, we unpacked our bags and loaded up the fridge with approximately $300 worth of groceries (for the next 3 days). We set out for the day, only to return to a HOT fridge and freezer and spoiled food. We reported the incident to reception who sent a service person to fix, but we had to throw away an entire black garbage bag FULL of groceries (which your hotel was so kind to provide). No further compensation was offer aside from 30mn at the pool (Ian by the way is actually a really great employee by the way). Expedia shows free wifi, which we were told upon check in, there was none. So, in summary, that was my families first experience with your hotel.

Perfect vacation! In the mountains - peaceful and so restful!

We liked it!

Great stay overall! The kitchen was full of everything you needed and then some. Pool towels under the sink, more than enough pillows and bedding. House coats would have made it that much better when going to the pool! Pool booking at 9pm for the next day was a bit of a hassle but eventually got through. You can easily hear your upstairs neighbours walking and moving, luckily not talking. We will request the 6th floor next time around. Pool was excellent. I can’t wait to go again once things for back to “normal”. A playground ages 2-5 was walking distance, perfect for our daughter. Overall, a fantastic stay. We will definitely be back!

Great looking resort, but disappointing ...

We stayed for two nights; the room was fine and appeared as advertised. It seemed a little unusual for what was a pretty nice resort to not include mini bottles of lotions or conditioner in the bathrooms, none were available even upon request. The beds were pretty stiff, and I was expecting them to be a little better. Seems like the bed you would find in a 2-3 Star hotel. Finally the staff was a little curt at times. We requested a late checkout as it was a Monday (and the hotel was pretty empty) but then we received a call at 11:00am asking us why we hadn't checked out yet. Thought that was unnecessary and a little rude.

King sized bed was very comfortable, pullout bed was one of the worst i have ever slept in. If you are sharing with someone keep this in mind! Secodn niggt i slept on the floor. It was more comfortable. Otherwise, wonderful property, very quiet.

Well-run, well-kept resort

Very good overall. While they had the usual COVID stuff, they weren't tyrannical about it, which was nice. One of the few places with pool and hot-tub open, and they were great about allowing us extra time there when the hotel wasn't busy. Friendly, relaxed staff, very well kept rooms, well-equipped kitchens.

We were pleased with the suite and the common areas of the hotel.

Excellent experience. Comfortable room with kitchen. We’ll stay there again.

We enjoyed the friendliness the views the cleanliness and the iver all experience

We have a good time in the pool and hot tub pretty clean any organized

Great place to stay in Canmore

Overall, the property was excellent. My only negative was the Wifi which was an added charge. My experience is that wifi is a provided service like a utility. If you need more revenue add it to the room rate. To add insult to injury, the charge was in US dollars. Dear WorldMark, you’re in Canada and we use Canadian dollars here. Perhaps you should consider using a Canadian vendor for Wifi. Other than the Wifi issue, we thoroughly enjoyed our stay.

☝Quite location with lots of parking. 👎had to pay extra for wifi