Great hotel

This was our 3rd time at this hotel and we loved it! Positives: (1) Staff is super friendly and very well trained, (2) Food is great. Breakfast, lunch and dinner all amazing. (3) Room is comfortable and shower is great. (4) Beach just across the street is nice.

Good value

The staff are world class and the location is excellent. Highly recommended!

Property is located away from the rowdiness of Copacabana and Ipanema beach which is much more preferable for families. The beachfront is comparable in beauty to the Copacabana and Ipanema beach fronts with less hassle and feels safer as well.

Excellent service and extremely clean and pretty

i like the location

The property was great although I was not given any special VIP treatment but that’s ok

The employees were nice

Excellent

Enjoyed my short stay there. Super recommended

Great Hotel. Got my upgrade Thanks to Dyan at the front desk. The only problem I had was my AC went out the last night(which resulted in no sleep), and they wouldnt move my room. When I checked out, the gentleman said someone would get back to me by email regarding compensation. Havent heard back, so Probably wouldnt stay there again.

Easy check in great location friendly staff and very prompt services. Will come back

The hotel in general is fine

Good safe area next to beach in a great residential neighbourhood but hotel needs to improve its amenities No water unless you pay Rs9 each for 300ml bottles. Massive cross contamination in live omelette station with chefs using same gloves and pans for vegetarian and non vegetarian preps. Pool was small and dinghy for such a large hotel No beach umbrellas or even chairs No room slippers provided and no Vip benefits at all offered or recieved. The Novotel next door was providing guests with chairs and beach facilities but Windsor wasn't bothered. Overall average at best

This place was amazing, Rio de Janeiro is a beautiful city that everyone should visit!

Beautiful place to stay on the beach. Less chaos and nicer beach than Copacabana. Staff were outstanding. Couldnt fault anything!!

Friendly and helpful staff, good area of Rio to stay in.

Excellent service, accommodation, staff superb. We love this hotel.

Safe area and comfortable hotel

Breakfast wonderful,,space and confortable room, safe area ,,nice swimming pool

Good experience overall

The hotel and the location was excellent I thought it was a beautiful choice the only issue I had was I felt that the food was overpriced and wasn't good there was also a noisy family next door which made it had to sleep on two minutes

Great location and quality property. Missing a good gym and beach club. Service just ok, zero extra effort, and cumbersome, slow and error prone checkin and out

Not a 5 star hotel.

This is a 3 star hotel - not a 5 star as advertised. It was priced for a 3 star, so it was an ok value, but when I booked I thought I was getting a deal on a 5 star.

Beautiful hotel!

The area is beautiful, safe and has nice restaurants near. The rooms are slightly small and it can get noisy if you have bad neighbours but it is otherwise ok. The hotel staff is great, very helpful. I also stayed my last day at beachfront hotel in copacabana but I would choose barra de Tijuca over any time specially if you are a first timer in Rio. Overall it was good quality- price and safe!

Perfect for everyone

Really nice Hotel, staff very professional, housekeeping very friendly. Reception staff very professional. The Hotel is a beautiful building and you cross the street you are in the Beach. Will book again at the same location.

The most helpful and secure place to stay as a solo female traveller. Amazing breakfast and one of a kind views. Loved it, I will definitely be back

Staff and service was great, great dining. Gym equipment and machines should be upgraded though and for the size of the hotel a larger area for it would be desirable.

I recently stayed at the Windsor Marapendi Hotel in Rio de Janeiro, and based on my experience, I believe this hotel does not meet the standards of a 5-star establishment. Here are several reasons why: Inadequate Amenities: Despite being a beachfront hotel, Windsor Marapendi failed to provide basic amenities expected in a 5-star property. When I requested a wine opener, the staff provided one that belonged to a staff member, not the hotel itself. This indicates that the hotel does not have essential items readily available for guests, which is unacceptable for a hotel claiming a 5-star rating. Limited Complimentary Water: The hotel only provides complimentary drinkable water on the first day of the stay and charges for it thereafter. In a true 5-star hotel, guests should expect daily complimentary bottled water as a standard service. This policy felt like a cost-cutting measure that detracted from the overall experience. Service Hours: Many of the hotel’s services have restricted hours. The gym is only open from 6 AM to 9 PM, and the pool and sauna close at 8 PM. High-end hotels typically offer more flexible or even 24/7 access to these facilities to accommodate guests' schedules better. Room Service and Cleaning: While room cleaning is available from 8 AM to 4 PM, there is no mention of evening turndown service or the flexibility to arrange cleaning at different times. Moreover, the lack of a comprehensive 24/7 room service further diminishes the hotel's claim to a 5-sta

Very friendly staff, very helpful. Breakfast buffet was very good. luxurious accommodations, incredibly clean. The one thing that I did not like was that they were terribly strict on visitors. I had a family friend come over to pick up some gifts or their family and have some private conversation. They were on the phone immediately to insist that the guest must either register as an occupant or leave. Even though the gift pickup and conversation would not last 30 minutes. I understand security (and appreciate it), but there was no risk or anything untoward here. There ought to be some consideration for the human aspect

It was a beautiful establishment with a very polite staff. Will definitely return.

this hotel was better than expected and the price was reasonable

Great place to stay at and the hotel staff was amazing.

It was our first time travelling to Rio, it took us 3/4 days of research to find a great hotel with a great price. This hotel delivered it! Although Barra da Tijuca is further away from the touristic area, it’s definitely worth the extra transportation time. The ocean is cleaner and the beaches less crowded, and most important, a lot more safe! The staff at the hotel was amazing, great service and care. Specially at dinner, the server named Willian was awesome!

comfortable, convenient, practical. ideal for business trips

The staff was amazing and helpful and always polite. Breakfast buffet was fresh and good choices. The fresh fish dinner was incredible and well presented.

Other than the windows being absolutely filthy on the outside, it’s a nice hotel and in a good location

Upgraded to a king size bed and they let me check in early

Nice and quiet stay. Delicious breakfast

Precisa de reforma urgente

O hotel tem bom serviço, mas precisa de uma reforma. Os pisos e carpetes estão em péssimo estado. Os móveis estão com aparência suja e muito envelhecida. A área da piscina também já não tem uma boa aparência

Overall it’s a great hotel. The breakfast buffet is amazing and for the most part, staff were very helpful and professional. The location is safe but far away from shopping and very few restaurant options in walking distance. The beach was directly across the street and it was easy to get Uber or taxi quickly. We were able to take advantage of VIP status and got a room upgrade and late check out. I recommend this hotel especially if you are looking for something quite and safe.

Good location

Another great stay at the Windsor Marapendi

Clean comfortable room with very little noise, just a few kids in the hallway once in a while. Great safe location with readily available transportation.

Great property! Nice location!!! Breakfast was fabtastic. The only down is the internet is terrible. It went from ok to poor.

Es un hotel con excelente servicio, personal muy experimentado y con excelente actitud, el desayuno es excelente, lo recomiendo ampliamente para viajar con la familia

Small window room

The hotel is well located if you go to rio with car.Great breakfast and nice lobby , swiming pool is too small for all the hotel and little resting area arround it, the worst in my experience was the almost no window room they give me. it was about halt meter for half meter only, overrated for a no view room The service was great but not friendly ( few smiles for the customers)

The Property was excellent rooms spotless ,all Staff amazing service ,The Receptionist team were Great and easy to talk to if i go back heres ehere i would stay .thank you

You won't regret.

I had a wonderful time with my friends. The hotel, while not posh, provided great service for the cost. I would definitely stay there again.

High quality staff. Excellent facility. Excellent breakfast and dinner options.

Close to the beach

Old hotel

Great hotel and really convenient to access the beach which is right in front of the hotel.

A wonderful place to stay

Smooth operation with fine breakfast is a favorite in Rio.

Beach

Wonderful! Relaxing and everything beautifully presented and great friendly and efficient staff!

Amazing hotel, I’ve been there before and will come back for sure!

Staff was very good.

Wonderful place

Beautiful hotel and nice peoplo

The location is great., near the beach, the service great and the people very nice! I had lunch and dinner in the hotel, also breakfast and everyzing was great. I would choose the same hotel during my stay in Rio.

very good

Amazing Hotel!

Nice property friendly

Great place to stay!

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Not recommend

Terrible place and service

Very good hotel

Very good hotel, good food. good service

Great hotel to stay for a relax vacation. Staff is great and very welcoming. The Beach in front of the hotel is nice and no so busy. The hotel provides towels and you can rent chairs and umbrella for few reales. breakfast is buffet style. It also has gluten free options. It cost around 20 dls per person but it is worth. Several restaurants walking distance however you might find better restaurants if you can go by car a little farther.

Perfect service !

not 5 starts level at all. Average food and room.

First time on vacation to Rio De Janeiro with my family. Absolutely loved this hotel! Beautiful decor, very clean, upscale, and wonderful service. The rooms are spacious and the beds super comfortable. I highly recommend it.

Excellent all around.

The place was nice beautifull the breakfast was really good the service was ok

Nice hotel overall, but my wife got food poising the 1st meal of our stay, so we avoided the Resturant and ate elsewhere the remainder of our stay.

TV needs to be upgraded

I love all Windsor hotels and think they have the best service. But a few things would make me believe this should be a 4 star hotel no a 5 star. Pool service not great, bedrooms could use an upgrade, the television is not a smart TV so you can only watch regular cable.

Felt like a premium stay.

Would return.

Had a great time at the Windsor Marapendi. Safe, clean, well maintained, amazing breakfast, polite service.

Excellent Rio Hotel

Our stay at the Windsor Marapendi for 4 nights was excellent. The Barra da Tijuca beach is just across the street. The neighborhood is very safe with lots of dining options and the Barra Shopping Mall close by. The hotel has a very nice rooftop pool and bar with excellent view. The breakfast menu was excellent and the 6am-10:30am time was very convenient. We ate dinner at the hotel restaurant once and it was okay. The hotel allowed our group of 8 to check in early upon arrival. The Quarto Familia Plus, 2 quartos unit was excellent for each family of 4 since it had two separate bedrooms with a common entrance and was spacious. The hotel is some distance from the airport and town center but the nicer neighborhood more than makes up for that disadvantage. Uber and taxis are relatively cheap in Rio. Also, the hotel can facilitate hiring tour guides for the day and those are also not crazy expensive! Check out time is 12 noon which can be extended to 2pm based on availability but late checkout is guaranteed if you have Hotels.com Gold status. Management and staff are attentive and the following staff deserve special mention-Matt at front desk, Juan, and Francisco (at reception), for making our stay even more pleasant. The management even had a birthday cake delivered to our room for my daughter. We would certainly stay here again and recommend the hotel as an excellent choice for a Rio visit!

Place was Great 👍👍😃😃😃

Awesome

Amazing great locatoon and services

Great location and facilities

The property has a great location. A bit far from the main attractions such as Copacabana, Ipanema and Leblon but manageable. However they need to train better their staff. On my last day I wasn’t allow to have breakfast. After a 5 day stay on the last day they found out an error in my reservation.

Acceptable

Comfortable room and clean. Food was excellent, and staff really helpful. We felt at home. The beach was great, safe zone.

This was one of the nicest hotels I've ever stayed in. The place was beautiful, clean and everyone was very friendly. Also, everyone there spoke English, which definitely was NOT the case in Rio.

This would be an excellent hotel except for the fact it had No iron or no kettle / coffee maker in the bedroom. Othewise staff breakfast and location was excellent . We felt safe in the area around the hotel.

You can’t go wrong. Excellent location, with great restaurants and shops within safe walking distance.

Amazing hotel

Great place. Nice beach. Good food

Marapendi was Excellent

I was thoroughly impressed with my experience with this hotel rooms, facilities and its staff. Great location! Excellent service all around! I'll definitely book again in the future

Lockbox old or just bad quality, not safety

Room lockbox (safe) was not working properly and became hustle to fix it dispute our complaints that lock pad was not working. Such time consuming of our trip when we could be doing other things and have to wait at room to assist technician that was coming and leaving to grab few things

Area

Love the area

good

I had 6 reservation I payed up front, at check in they tried to charge me again I told my parents to go to another place, I received a call from 10 minutes later saying was a mistake and it was payed my parents didn’t want to go back and my experience was marked by that inconvenience since the reason I come to Rio is to stay with my family. For a 5 start hotel I expected more than be charged for something I payed for already.

Glorious location, absolutely amazing staff, wonderful amenities, great food and beverages, amazing views… etc!

Love the hotel n

Beautiful hotel , beautiful view and friendly staff !

The hotel was perfect, location, staff, cleanliness. The food was excellent