I always said I would never stay in a room with two beds and only one chair and there we were and expensive too

Pools and beach are very nice. Staff is excellent.

Size of rooms were above average and clean. Property is showing its age a bit but still recommend. More eating options would be nice too.

The staff were amazing! Friendly and very helpful. Always positive and eager to enhance our stay in any way possible. The rooms were clean and the housekeeping staff were fast and efficient in cleaning our rooms. The pool staff and waiters were friendly, and worked very hard to meet every guest’s needs. We did not do the all inclusive so I cannot comment on the food. We ate in local restaurants and walked to Bucerias daily. Would definitely return to this hotel.

I like that the rooms have a kitchenette or full kitchen. Also the staff is friendly and welcoming. The location is great also. I didn’t like that the water in the shower was not warm enough. This was the first time this happened. I had stayed there several times and it was not a problem. But overall it’s my favorite resort so far.

We liked that everything was close due to the size of the facility, the pool was large and relaxing and it was a short hop to dive into the ocean. The ocean view from our balcony allowed us to watch dolphins and whales swimming across the Bay, that was very cool. The staff were very friendly, however they were uninformed when it came to the discount promotions we were offered. We found ourselves walking back and forth from the restaurants to the front desk trying to get clarification. The reward for going to the Ownership Presentation was certificates amounting to $150 US dollars, but all pricing at the restaurants was in pesos. The posted exchange rate was a little over 18 pesos/$ which should have made a $50 certificate worth 900 pesos, the waiters were adamant that the certs were worth 800 pesos. We were told we could use them all over the property but that turned out to be limited. My wife very much enjoyed her spa treatments

Room was wet like they barely finished mopping when I arrived. I didn't receive the credit I was told I would receive. Stay was nice but needed touch ups here and there. Food options were okay.

I cannot say enough great things about this resort! We opted to stay here despite the rest of our family and friends staying at another resort for a destination wedding we all were attending and I am so glad I chose this resort! From the minute we arrived we had exceptional service and the rooms were amazing! The food choices were great and the staff was amazing! We felt welcomed and always were cared for with great service! I highly recommend this place for families looking to relax and also to have options for things to do. The concierge offered great options and we even found the horses on the beach an amazing last minute choice!

Nice clean quiet resort. Activities staff was great! Dining options were not great. If you’re not all inclusive there’s not much to choose from besides pool or room service. No breakfast menu restaurant- only buffet. The theme night shows are tied into paying for a buffet. Not informed about that and had already ate dinner so no shows for us. The elevator near our room was broken. Mom had a long walk to go anywhere.

Room was never swept or mop

The property was great, and beautiful views & staff was kind and helpful.

We faced some accommodation challenges during our stay, yet, we found the staff and the manager pretty approachable and helpful.

Nice place

Our annual family vacation planned in nuevo vallarta was awesome. Villa del palmar was a good place to stay if you’re looking for an all inclusive, but don’t get fooled, I originally paid the price and it was adveas all inclusive, but I got a surprised that hotels.com fooled me as it only had breakfast included. Property is nice, except for the construction going on. Great food and great service!

Property had elevator outages and construction going on. Would like to have known that upfront

Elevator did not work. I was not notified during reservation. Dining was mediocre. Better food at fast food restaurant. It took 40 minutes to check in. While 4 people in member services were sitting there- cross train! The only positive is that service staff were fantastic - personable, approachable, and helpful.

Elevator not working

We were "upgraded" to "better" room. In that tower the elevator was not working. We were in a 4th floor, carrying up and down our stuffs and sometimes the kids. Not great time.

Very nice place I was supposed to get a bottle of wine according to Expedia but it never arrived. They could use more sitting areas in the lobby and outside but other than that it’s a wonderful resort. It is a little bit more than some of the other ones but very nice place.

From check in rude stuff, not friendly at all. Food is WAY overpriced and not good. When I complained about something, there were no reaction. Lines are everywhere. Hugely disappointed.

Was s great experience!

Nice building and room The staff were great with the exception of the check in. It took 1 hour & 45 minutes to move four spots forward to make it to the check in desk. Then we were assigned a room already given to someone else. So we took a room for one night and changed to what was acceptable for a room for 13 nites the next day. Not enough staff ever at the front desk - should be prepared to staff up!

Our stay started with a tour for membership. The representative they gave us the tour whose name is Ulysses was incredibly mean, disrespectful, and insulting, not only to me, but especially my wife. Called us fools and idiots. After this, we had to spend the next four days at a resort that made us feel like they hated us. Completely terrible experience and although I’ve stayed there three times before I will never be coming back. This hotel experience was very poor from all aspects. Some of the staff was nice to us, but overall they seem to be an angry group. On top of that the food was incredibly disappointing and did not match any of the food that we had off of premises. Again terrible experience and would not do it again. Kym Lewin.

Great place to stay overall. Seemed like there was too much paperwork on a meal by meal and drink by drink basis

The resort itself is okay. But checking in was an absolute nightmare. Someone with the resort told us to check out of our other resort next door early and they would get us in early… we got there at 9:30 am and they kept giving us a different time that our room would be ready. We didn’t get into our room until 4:30pm. Just to find out that they put us until a room with two double beds instead of one king sized bed like I paid for. For the amount of money I paid to stay here, I am extremely disappointed.

Beautiful resort with bad service

The resort is beautiful, clean. Beach was excellent. Check in was a nightmare. Our reservation said free breakfast, which we had to prove and sent emails to the management. Then the price of payment. We were supposed to have free bottle of wine and free massage. They said you have to request it. 3 days later and six requests we have received the bottle of wine. It became a game for us. When we went to claim the massage they said yes, massage is free but it will be a $50 service charge. We didn’t even bother fighting the room we booked. Too much work and hassle. We fought breakfast two mornings in row. I wouldn’t stay here again.

Excellent

Swimmable beach, beautiful rooms , beautiful view. Friendly staff

Beautiful resort

Fix a few things and it's a 5 star rating

My low overall rating is based on 2 things: 1. It's an ABSOLUTE pain that people are allowed to put towels on both pool and beach chairs early in the morning tying the chairs up all day but the chairs themselves may be tied up for only 1, 2 maybe 3 hours of the day. I encourage you to figure out a system to eliminate this. Ruins the experience for those who don't show those selfish traits. 2. The new procedure of opening up reservations at 1PM penalizes those who don't hang around the resort all day. If you're out doing activities for the day, even when you get back by 2PM - the only reservations available tend to be 9PM.

Wonderful property, great service overall

All wonderful except: 1-Zumba in the morning was way too loud! 2- The 10% discount on food & drink and the breakfast included (part of our purchased stay on Hotels.com) was a constant hassle because staff did not acknowledge it - management had to be brought in each time and they validated it - but with much wasted time for all. You should eliminate this, or simply provide a card or vouchers so the staff know, and it will then be easy for everybody. Beautiful property, wonderful food and service - THANK YOU!

staff was terrible

nice property, friendly staff, great breakfast buffet. only issue is the lack of lounge chairs at pool and beach and difficulty in obtaining one.

Very disorganized at front desk with regards to specific questions and replies. Very hard core aggressive time share salespeople. Breakfast is not relaxing as most tables are attended by salesmen. Unless you’re a constant tipper, good luck getting something done. I got locked out outside of the patio one night. It was a frightening experience. Patio door malfunctioned. Although, was given a glass of wine for free to ease my anxiety. Lounge chairs are hoarded by most time share owners and tough to find one if you’re a guest by 9:00 am. Sometimes, they don’t even use the chairs. Staff knows who are huge extra tippers and who aren’t, so good luck getting anything with a smile. I noticed the change when I started tipping EXTRA. Tips have been charged, but one can tip extra. A guest is not informed about all that’s included in one’s package until the guest gets spits of info here and there from people. I’m sure as a time share member, my opinion is invalidated. Such a nice Resort, but run like no one knows what they’re doing, unless you’re a big EXTRA tipper. But, it is México after all. I can understand.

Terrible

Not only did we get checked-in late because resort was understaffed, but I was double-charged for my stay as well. I ALWAYS pay in advance with Expedia but when we got checked-in, they ran my credit card a second time without telling me what it was for. I assumed it was for incidentals but once I returned, I noticed two different charges from the same hotel. I reported/disputed it with my cc but the resort came back saying they didn't have a record of my original payment. I tried contacting them via Expedia messaging and over the phone, but they never followed up. This type of service is NOT what you'd expect from this type of "resort".

Clean

I rate this place 3 out of 10. Hortencia at the front desk was extremely kind and patient. We checked in on Christmas Day only to be told that we did not pay for the “all inclusive”. However, I specifically searched for all inclusive hotels which is how we came about in choosing this resort. The family and I had been traveling since 2am, so we were extremely tired and hungry checked in about 3-4pm. Hortencia tried calling Travelocity but no one answered so we ended up paying for “all inclusive” yet again. Reason I’m rating this hotel so poorly is because of room issues. 1. The phone did not work, it took 3 x of us complaining before it got fixed. The first time we complained they sent someone, he came and said they would need to replace the phone and never came back. 2. The bathroom fan did not work, there was a leak under the sink that soaked a bunch of our toiletries. We had to put towels down to try and catch some of the water that seemed to slowly pour out from under the sink and between the wall, but not sure exact location but towels were extremely soaked by the am - the leak never got fixed. 3. Two out of the 6 days we stayed at this hotel towels had blood stains, we complained they brought new ones - also, we were a family of 4 and sometimes we would only have 3 sets of towels, so having to call for an extra set was extremely annoying. Oh, the pool area. Towels were sometimes hard to come by. There never seemed to be enough chairs for everyone but we made it work.

Loved the location & staff . VIP access was a bonus . Would stay here again . Cheers

We stayed for five nights during 2023 Christmas season. I would give ZERO stars if I could!!! We had booked a room with two queen beds, however, we were given a room with one bed and a sofa. Many people were smoking close to our patio and we couldn't use patio at all. There was frequent drilling noise above our room throughout our stay. On our second night, there was loud music from reception till 1am at night and we could not sleep at all. Customer service did not exist in most of our interactions. For example, when we went to La Trattoria restaurant, the waitress rudely said "There is no room FOR YOU". There are no vegetarian options at all in room service. If you are a vegetarian, good luck finding any decent choices. The whole place was super crowded and noisy. Overall, a terrible experience! We will NEVER stay here again!!

5 Night Stay

Nice pool. Nice beach. Excellent breakfast buffet. They were a little pushy trying to get us to go to one of their Time Share meetings which we didn't attend. We got a reasonable rate thru Hotels. Otherwise it would have been out of our price range. The room was amazing. Had a wonderful stay.

Safety

The checkin @220pm horrible experience, room wasn’t ready we being told by Adam )the only agent at the front desk that we have to come back later, long line, we have to live and comeback @ 8pm, finally room ready, the agent at the front desk female aroun 55old, very unfriendly, WIFI did not work, they request hold on a CC $5000pesos equal $250us dlls, ridiculous, no cash accepted at any restaurant or gift shop, I wont recommend it…

Great stay, staff was great! Great set up on property amenities yet walkable to many other spots.

5 days of my stay at the pool during the cleaning process, the water was not clean, the HOT Tub water was cold and the jets were not working /it was fixed after 5 days/I was leaving that day. I asked the service desk 2 times and other people also asked...nothing was done for 5 days of my stay, and no shampoo was delivered for 2 days. I was promised on the 1st day to get a massage and spa service with a discount but never did. Just do not promise if you are unable to keep the promise...The servers at the pool area, bell person, and restaurant were outstanding. If you came to us, not a member you just received bad service, water drinks, etc. I see the difference because I am a member but this time I was just the tourist staying in the hotel paying the price comparable to other 4.5-5-star hotels. I got the treatment of 2-3 stars....It wasn't right

The pool was unsafe to swim and from what we are hearing this has been an on going problem . The water was green due to Algae as the pumps were not working and it’s been like that for a few months now. There is absolutely no entertainment and the hotel pretty well is a ghost town at 8:30 at night. You would think Expedia would stop sending people to a resort like this due to water problems. We were at this resort for 10 days and not once were we in the pool . People were finding themselves with flu like symptoms because of the water conditions that they decided to swim in .

Todo estuvo extraordinariamente bien ya queremos regresar otra vez e invitar a nuestros amigos!!

The check in was very slow the fellow checking us in didn’t have our proper information as per our reservation. He had our visa but for some reason, put our info on MasterCard which we don’t have. The accounting dept must have figured out the problem. We ordered our first drink it was shown that we hadn’t even checked in given a room number. Absolutely bizarre. Another staff member helped us get through the situation!! On another note, they are short on towels for the beach chairs. And, it’s not even high season yet !! There was a fire in the main kitchen one night where apparently their recyclables caught on fire. Smoke was everywhere . We were all kept out of our rooms for a few hours but no one came knocking on doors advising there was a problem. We fortunately were out for dinner that night came back to chaos !! The Villa Group never sent out any communication as to what had happened which is not good or an apology.

Villa Del Palmar has been a favorite destination of ours for 20 years. The staff are the best!! Always quick to help and with a friendly smile. Many of them are like close friends. We look forward to seeing Agustine at the pool, Antonio and Louis always make us feel at home when they greet us at the front. Our only complaint was the condition of the resort was not as clean as years past. The pool was so cloudy, I would not put my head under water it was bad! I informed them several times. It was not fixed the whole 8 days we were there. The sidewalks around the pool did not look like they were being washed regularly. Having said that, we are planning on returning in the spring. Hopefully these were just temporary issues.

It was all around amazing.

excellent place, very nice and quiet, recommended to spend an excellent vacation with the family! It is safe and very clean! It would be perfect if they had more vegan options to eat!

Excellent staff and food. Spacious one bedroom room. Rooms need updating. Technology poor.

The service was horrible waited 40 min or longer for beverages and pool food.

Very good

The property became our home for 9 days. Getting around the location became second nature and was mostly easy, save for the elevator nearest to our room going out of order. There was little to no noise at night, it was great coming back to our air conditioned room each night and if we wanted any a snacks after dinner there was a convenience store on the premises.

EXCELLENT HOTEL

Hotel is in a very excellent condition. Nice pool and garden area. I will definitely recommend it.

I’ve stayed at many resorts in Mexico and this resort had the friendliest staff I’ve ever had the pleasure experiencing. I’d be happy to return.

Rude staff

Love the people customer service is great!

Enjoyed my stay here. Liked the food options and how close the beach was. All staff members were extremely helpful. Definitely recommend.

The resort pretty much had everything that we were expecting, the only thing that we would like is for the resort to have some night life shows and a dance floor nothing to crazy

Property was at the end of the hotel district. Loved the area if you are wanting a more relaxed vacation. It’s 45 mins to downtown if you want to be around more of the restaurants.

Overall this hotel is beautiful. The pool and grounds are gorgeous. We were very happy with our room and the cleanliness. Food is a tad pricey without very many options nearby but it is goid, my kids loved the pizza. I recommend taking a taxi to bucerias or sayulitas for great food and a really nice culturally rich experience. Its easy and convenient to take a taxi from the hotel to get anywhere you would like. There is a pretty big deposit required when arriving, which isnt mentioned when booking so be aware.My biggest complaint is that this hotel tries to get all its guests signed up for a time share, the minute you walk in to check in they are like sharks on you, after check in the front desk will then tell you to pick up a welcome packet and its actually their time share representative offering you free breakfast and such but what they don't say is they are trying to get you to spend half your day at a presentation. They arent upfront or honest about what it is and it feels very scammy and annoying to be on vacation and be hounded by salespeople. The minute we said no to them we were given hard looks by the saleslady for the rest of our trip. I feel like this is something that really was tacky when you already paid for a room and are just trying to relax on vacation. That being said, just immediately say no to the offer and enjoy the beauty of the hotel and scenery and you will definitely have a memorable vacation. This is one of the most beautiful places i have been.

This place is awesome... service is great, lots of activities, they have a special place where they take care of the little ones, definitely going back!!!

Worst restaurant experience of my life

Prior to moving to Puerto Vallarta over 10 years ago I owned 5 different timeshares which I no longer own. One was with this hotel where I had stayed several times years ago. Recently we spent a few days to get away. The hotel, the rooms, and the staff were excellent. We wanted to have dinner at the El Patron restaurant, however, were told it was closed for a private function. So we opted for La Trattoria Italian restaurant. For the most part, it is an open-air restaurant with most tables sheltered with umbrellas. I ordered osso buco. When our food arrived my meal was cold. As a matter of fact, the fat had congealed. I sent it back. When returned it was nice and hot, however they did not give me a knife. By the time he returned with the knife my wife had finished her dinner. Then it started to rain and we were getting soaked. There were several vacant tables under umbrellas with "RESERVED FOR ELITE MEMBERS". I asked if we could move and was told NO THOSE ARE RESERVED. I said SCREW THIS and we moved anyway. A waiter approached us and said we could sit there for a moment. He took the reserved sign from the table next to us, put up an umbrella, and told us to move to that table. At that point, my food was cold again, and swimming in rainwater. I paid the bill and in the morning I complained to a concierge. He said he would speak with the food and beverage manager and get back to me. As of 6 pm, he still hadn't spoken with him. We checked out this morning and still nothing was do

The arrival experience was stressful since they mixed the reservation with another person, the hotel charged for the entire stay and they were claiming we had an outstanding balance. They didn’t honor what was noted on my reservation: bottle of wine, breakfast buffet and discount on F&B. I just sent them an email reminding them since we haven’t checked out yet.

Everyone was very accommodating. Will return.

I enjoyed myself! People were kind and very helpful. I did note that the carpets in my suite appeared to have not been vacuumed upon entrance. During my July stay, there seemed to be fragrance they use in the lobby that’s constantly there and is way too strong. Lovely, hardworking staff!

The thing that got me upset about this reservation is when I got to check in we already had an upgrade for our room but out of curiosity she asked if our room had a view to the ocean/pool she said no si she asked how much would it be for a room with view so she said 300 dlls more. When we got to the pool area we noticed every room was in that direction so basically they charge us for something the shouldn’t have.

The property was beautiful. I'm still awaiting my final bill and as long as it meets the paperwork signed, is accurate, i will raise my rating.

The staff around the pool deserve 6 stars, especially Fidel and Jorje! We were eligible for an upgrade, but even though it was low season, we were told there were no bigger rooms available, unless we paid extra. We were moved to the same size room because we couldn't open the balcony door. In the new room, the balcony door didn't lock, we had no cold water in the shower and the mini fridge was fairly useless. We won't be going back, there are lots of other options.

The location is beautiful, quiet and safe. Great if you just want to stay at the resort, but if you want to visits shops or restaurants it’s not the best location. The property is outdated. The elevators don’t work and it’s hard to see what flood you’re on because the light up button doesn’t work. The water faucet did not work had to wait and ask several times to get it fixed. Time share people are rude and they insist a lot even if you politely decline. Do not buy at their convenience store, everything is super marked up. Instead go to the Oxxo right on the corner is way cheaper. Be aware that WiFi is not free as stated on their website. If you want access you have to pay and it’s per device. It’s a scam wifi should be included!The restaurants do not have the best food. Especially for kids. Extremely inconvenient that you can only pay with a card or have them put a credit of 7k Pesos on your card and use that to buy things in the resort. One of the restaurants over charged my visa, so pay close attention to every transaction you do at the hotel to avoid overcharging. Also, use Uber instead of taxis to get around the zone or to order food. Sometimes, the hotel security wouldn’t let Uber eats through which is unacceptable!!

Good for Families, Otherwise , , ,

Reception is slow. But the people are very nice throughout the property. Lots of families, so it's better for family trips rather than adult groups or single adults. Also, it's a taxi ride to ANYWHERE. Also, they overdo the number of towels. Could easily halve the laundry.

Beautiful property. Very helpful staff- particularly Maru at check in. We had some requests regarding rooms for a few family members and she did a great job accommodating us.

Definitely I’ll go back

4 day weekend beach getaway

Great stay, beach is awesome, place is great. Didn't the all inclusive so yeah 5 bucks a can of beer. Was promised a bottle of wine per the stay never got it even after calling the second day to remind them. Overall great, renting a car was a must since its a way from nearby restaurants and activities.

The only sell point is that the beach is a walking distance. I didn't appreciate the 3hr time share sales pitch that took all of my morning.

Everything was amazing! Staff was hospitable, thanks to our hosts montserrat and Christopher, they made sure we had the best time. rooms were clean, the spot is super safe and private, beach is beautiful and clean. Food and drinks are excelent with plenty of options. Great family atmosphere! Great for a family vacation, and the spa is fantastic!!! Will be back!

Deceptif

Dans l’ensemble bon séjour, la chambre vue mer est grande, propre, lit king size, mais avec un matelas beaucoup trop mou. Malheureusement le service est totalement absent, personnel de la réception très désagréable, au check in, on m’a informé que j’avais droit à une bouteille de vin offerte, blanc ou rouge, qui me serait livrée dans ma chambre, j’ai donc fait le choix d’une bouteille de vin blanc. Cependant j’ai dû réclamer quatre fois à l’accueil et deux fois à la femme de ménage avant de l’obtenir, résultat, je l’ai eu la dernière soirée, et pas la version demandee. le personnel n’est pas du tout souriant, ne propose pas d’aide pour traverser le resort et amener les bagages jusqu’à la chambre, je n’ai pas eu droit non plus aux réduction proposées normalement avec hôtels.com, et en fin de séjour, personne ne m’a demandé comment ça s’était passé. Tout le personnel veut parler anglais, car il y a 99 % de nord-américain, ce n’est pas mon cas, j’aurais apprécié pouvoir parler espagnol avec les gens. Les piscines sont grandes mais chauffée, en cette saison, c’est totalement inutile et beaucoup trop chaud, de même que les ventilateurs tournent en permanence sur certaines terrasses, ce n’est pas du tout écologique. je ne peux pas évaluer la prestation nourriture puisque je ne l’ai pas utilisé et on ne me la pas proposé. De même que le spa, je n’ai reçu aucune information dessus. Pour le même prix il vaut mieux privilégier un autre établissement de la côte.

The property had a very nice view to the ocean. Room was well equipped and clean. The house cleaning and the rest of the staff were great as well made me feel welcomed. The downside of this resort is that as soon as you have checked in, they want us to attend a presentation for two hours which we didn't attend we just wanted to enjoy our vacation and time at this very nice resort. Also, when we booked it included 10 percent discount on food and drinks at their restaurants however it was not honored when we asked about it. Thank you.

Jose at front desk was great! most staff I met were wonderful - elevator Problems caused some frustration as I am unable to walk 6 flights of stairs up or down. Overall a great stay but a bit pricey for me in the restaurants :(

We have been greeted by great and helpful staff, especially Julisa and Diego were very attentive! Enjoyed our stay at this resort and room cleanliness was exceptional!

The staff from checkin to check out could not have been more helpful and friendly 🤗 Felt very safe as friendly security guards were always walking around! Had to make dinner reservations to get seating at time you wanted as one of the on-site restaurants was under renovation! Enjoyed all the on-site activities and entertainment❣️

Nice property. Good location

Disappointed because no phone in the room I was there for 6 days they fixed it after 4 days, Needs better management

Outdated

The Hotel is completely outdated and should be up for a major remodel

Very nice property and clean

very nice property very clean and excellent services

very nice grounds, pool and beach. people is very friendly and helful

It was beautiful and the best is the great service of all the staff everyone is so nice and the place is beautiful..Love it .. Definitely I'll come back . I stay one more of my plans...love it..

Great place for a great time

Not really a resort person but this was an extended family trip. I did enjoy the facility. Clean, well run and friendly. However, my favorite parts of the trip was enjoying the area away from the resort. My negative comments are towards the guests who put towels on lounge chairs at the pool and on the beach for numerous hours (up to 8?) to "save them", are seldom there and windup using them for less than 2 hours. Double negative points for the thoughtless people who leave their towels on chairs when they're done. You have no idea the lounge is available. Really people - what are you thinking...

Just got back, had a great time. Our kids 8 and 5 loved the kids club. This was a huge addition to the resort. Our kids a begging on when we are going to go back. Pool was not crazy busy and beach was great too.

The most amazing time was had at The Villa del palmar flamingos. Right from when we got off the plane. All the staff there are amazing and treated us like family. We will be going back there for many more vacations

Not as nice as it used to be

We thought the bar/restaurant/front desk and property management employees were great. There needs to be two improvements made: 1) there needs to be a swim-up bar like the other resorts in your area 2) there needs to be a room bar ( referred to as an honour bar at your resort) with alcohol. Two beer and some pop does not compare at all to the resorts all around your resort.

Air conditioner was very loud. Only sheets on the bed, no duvet.

Staff are so great!

Puerto Vallarta / Bucerias Area

It is a hidden gem North of Puerto Vallarta. Beautiful Resort, Beach Front with Wonderful Staff.

Been coming here for years. Staff is always friendly and great.

I would like to warn travellers about this hotel as 1. They charged me 2 nights instead of 1 night inspite of asking for only 1 night at check in. They said to talk to Expedia and refused to refund the second night. Inspite of Expedia agreeing to the refund the hotel still ddint honor it even though permited on cancellation policy. Expedia could not do anything about it either. 2. Personal belonging is not safe in this hotel and they even have signs in the room saying that they are not responsible for lost items; which is never a good sign. Sure enough I lost my wallet , which I believe was stolen and the hotel says they were not responsible. When reading other guests reviews, I noticed other guests also reported losing items in this hotel.

Biggest issue I had was they didn’t honour the gold rewards promised when booking. I told them I was a good member and should get some perks such as discount on food, upgrade, guaranteed 2 hour late check out etc. non of which they honoured.