The restaurant food choice and variety need to improve.

Clean, modern and outstanding value for money.

Room was clean but two things need improving 1. Quality of breakfast buffet and variety. Could ensure food is kept in optimum 2. TV channels are awful, no international stations, CNN and others

No frills hotel?

Used to use this hotel a lot for business before covid. But now it is becoming more like a no frills because No hand towels No lotion Slippers require deposit Sound proofing not very good. I could help people pacing upstairs and furniture moving in next room.

One the best hotels in KL. Clean and convenient.

All is good!

I absolutely loved staying at this hotel. I initially booked for 3 days just to see how is the hotel since it's my first trip to Kuala lumpur. But manager named Zafrul helped me to extend my stay on my request for 4 more days though they were fully booked. He and other staffs also helped me to buy more data when I ran out of it as I had no idea how to do it. Though the location of the hotel is a bit far from the city still I absolutely recommend this hotel.

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We booked the stay through Hotels.com and paid our 4 nights stay in full through the app. When we were checking out, we were advised by the hotel staff that we needed to pay an additional RM10 per night for tourism tax. When we were checking in, the hotel staff did not mention anything about the tourism tax and we thought we have paid an all inclusive rate under Hotel.com. In the end, the hotel made us pay the additional tourism tax. The hotel venue and room that we had were great, but our stay ended on an unhappy note as we argued with the hotel manager since we were not told during check-in on the tourism tax. Please ensure customers are informed about such taxes, either on the booking site/app, or remind the hotel staff to inform during check-in.

Near to office and eateries.

Everywhere is convenient to walk or train/LRT to city and the nearest mall is mega mid valley where you can walk around.

Slightly disappoitning this time but a good stay

This was overall an ok stay. We really enjoyed our last stay at the property which is why we chose it again this time. Unfortunately, however, check-in seemed to be an unduly slow process, the safe in our room was not working, and gratuiites such as slippers and a weighing scale, which wed previously been provided with, were not provided on this occasion. That said, the room was still very comfortable. The decor was modern and tasteful, the amenities were good, and we probably would consider staying there again in the future.

Short Stay

Location is in office area. Only restaurants around it. Bed was comfortable but bathroom needed more attention to cleaning. Surprised there was no bedroom slippers for guest at all.

Breakfast was useless with no variety at all!

Not too bad

I recently stayed at VE Hotel and encountered an initial issue with my room due to a drainage problem, which caused an unpleasant odor throughout the space. The technician responded promptly but only sprayed something into the drainage, which unfortunately didn't resolve the problem. After returning from dinner, the smell worsened, becoming a mix of the original odor and the spray. Despite this, I must commend the hotel staff for their excellent customer service. When I went to the reception to report the issue, they were very understanding and quickly arranged for me to move to another room. The new room was much better, and I was able to enjoy the rest of my stay comfortably. Overall, while my initial experience was less than ideal, the staff's responsiveness and willingness to help ensured that my stay ended on a positive note. I appreciate their dedication to guest satisfaction and would consider staying here again in the future.

My kids are very disappointed because the swimming pool is currently under renovation. Management should have mentioned this in the advertisement. The door is not suitable for families because it is always unlocked, making me feel insecure in the bathroom. Additionally, the price is not affordable.

Good experience

Short business trip

Overnight stay.

Location is close to everything

3rd time this year excellent

Nice area to walk around.

Room is clean is comfy.

Room and bed was very clean and comfortable.

Room was very clean and bed super comfortable! I had a great stay!

Perfect hotel for quick business trip. Friendly, efficient staff.

Great experience

Smelly bedsheet

Convenient to the office. Nice room. Friendly staff. Many great dining options in short walking distance. Perfect for business travel.

Very happy

Great hotel for business trip and relaxing

Good Property

Overall is good but was given the end room n the room is a bit small….. It was for my wedding stay as I had a wedding luncheon event at Treasure Oriental Restaurant

Well equipped gym and beautiful swimming pool. Breakfast options r impressive. Lobby is spacious n clean. Service is swift n efficient

Everything good. Desk lamp did not work.

kitchen utensil and cookware are very old and in poor condition.

Clean & nice

We stayed at the apartment and it was lovely. Clean and things works.

Its clean and professional. However, the flooring in the room seems to have bumps. and the shower/shampoo seems to be of lower grade?

disappointed stay

this hotel is a wonderful hotel 3 years ago, however, it is very disappointed that the service dropped so much... the security guard at the main lobby become lazy and don't open the door for guests. Complaint to the staff that room service never throw away the rubbish then I went out, after come back, the rubbish remain on the table...

Location was ok and decent food and shopping nearby at the malls. Rooms were ok for the price point but wasn't clean at check in. There were still like random food crumbs and receipts from the previous guests. Beds were otherwise comfortable and showers were ok. Not much more you can ask for at this price point.

nice hotel room, really good food at the breakfast buffet, really nice shower

I have stayed in this hotel some years back as well. Some services have definitely changed since I was last there. The restaurant no longer provides dine-in option after 4pm I think, they no longer serve alcohol in the hotel, half of the gym equipment was under maintenance and the quality of the breakfast has decreased. However, the staff was very helpful and service oriented and the rooms and amenities clean

Overall, the stay was ok. staff are friendly and professional. a lot of restaurant nearby and it's walking distance. the only thing is the room is a bit old and run down. Besides, it's a bit noisy as it's near the main road.

Fantastic

Very satisfied. The entire team was friendly and helpful in every way. Housekeeping was great

Nice comfy place to stay with

Comfy and clean place. The bed is too big till the bedroom very tight. Staff is helpful. Location near lots of nice and reasonably priced restaurants

Great room size, nice bed and toilet. Location is good near by food places. Breakfast can be skip, price is good too

All in all pretty good, would be awesome if we were asked if we wanted higher or lower floor tho.

Serious Housekeeping Issue

The surface dirt on furniture is obvious. Basin was seriously choked. Rusty stopper. Towel quality and condition very torn on the hem, rough on touch. Dining chair was stained with some sort of sweet.

Booking this for my mom to have a simple stay vacation. Facilities wise are good and clean. Parking is free for hotel guest but just abit hard to find parking when come to Friday. Hotel room is clean and comfortable. Will rebook again for next round city vacation trip.

A lot more to improve.

There are stains on the table and door. Have communicated with hotel.com that there will be 2 person check in and even provided them names. However during check in, they are unable to locate the names, these cause a lot of inconvenience to us. due to public holiday no daily house keeping provided, they just told us due to insufficient staff hence no house keep daily. The hairdryer spoilt while using. They wanted us to put deposit to get slippers. However location is good. We are surrounded by lots of restaurants.

Nice location, next to malls and restaurants

The room is okay, large space at valued price. It is clean and provided hair dryer, iron and table, enough hanger, however, the cleaning service wasn't offer everyday. The hotel only provide every 3 days and not inform guest during the check-in. I was disappointing on cleaning service but the rest of facility are good.

OK hotel

Hotel staff is friendly and helpful. Rooms are nice and comfortable. However, a few things that made my stay not that great. Shower area has a lot of mildew, etc and that's not nice. They also only clean the rooms every 4th night which I didn't know. The rooms facing the main roads can be very noisy at all times due to the inconsiderate motorists with loud exhausts, etc. There's a school next door so they play their national anthem and school announcements around 7.15am. The threadmill on the left side is a bit slippery when you run so it's unsafe. Sharing the carpark with the mall and convention centre so it can be very hard to find a spot during the day. Easier in the night and early morning

CLEAN and comfortable place

impressive customer service and a very hygienic facility, good security checks and a very cozy room!

Comfortable, clean, convenient location

Good location with nearby eateries, mall and pubs

Hen hao..👍👍👍

Best Ve Hotel exprience

Great experience. Very clean and have all the facilitiew including iron & board in the room. Complete toiletries.

Everything is well organized and strategical place for business and personal stay.

Good location & friendly staff..definitely will come back again

Best value for money! The staffs are super friendly and efficient. Check in and Check out is so efficient like a snap of a finger. Not to mention they were so generous when it comes to the special request by decorating the room for my anniversary!

Worth every ringgit

Well worth the money as the service and everything about the hotel and room is splendid!

Will come again

Great value with amazing stay!

Very nice big room Friendly greetings on arrival - few and poor quality tea and coffee provisions - few details of room on website (the fact that there was a kitchen area with microwave and fridge, gas stove, saucepans, plates, etc. was not mentioned).

Nothing to complain. Room is big, clean with simple modern decoration. Good hotel and recommended

Good stay 😀

Highly recommended. Good location with good food within walking distance. Rooms are nice and comfortable.

The hotel is very good and I am very satisfied wirth the reception and condition of all the facilities. Its a very well maintained hotel

Please check your drains

Overall good stay, the room itself was tidy, air cond was cold. But, we would like to point out that the drainage in the shower needs to be looked at, water was not flowing down and ended up flooding the bathroom. I pulled out the plug on the drain to find hair and semen stuck on the drain holes. Also, there were some stains on 2 of the pillowcases, not sure what they were but they were completely dried out so that wasn't that big of a fuss.

Very clean and nice comfy hotel. Bed is nice to sleep. Near to supermarket .

Good location. Next to shopping malls. Clean room.

Ala carte breakfast very slow, waited food around one an hour. Room air cond very noisy

I understand that my stay was during the MCMO period , but if you are not ready to take in customers , please don’t . - There’s no house keeping on daily basis without any notice prior booking - requested for house keeping twice: once attended just by cleaning out the trashbin & making the bed, without replenishment of toiletries etc -

Recommended

The cleanliness, and also the fact that it's linked to all the restaurants of the Conference centre by a bridge. Inconvenience is that it's to the south, so further away for the airport for short stays.

All good , just the air condition very bad (Not cold at all)

Happy coming back to VE Hotel Residence

This is my second time staying at the hotel. Overall it was comfortable stay and this will be my 1st choice hotel in KL though there may not be any malls within walking distance and not much eateries except for handful of mid range and fine restaurants .

Lovely terrace and pool, comfortable bed , excellent surroundings

Good value for money and very comfortable stay

This is the 2nd time I have stayed at the VE hotel, and I will return when I come to KL next. Very service-minded staff, and although a room was not ready for me upon arrival, they did everything to make amends.

Excellent staff and service. The breakfast buffet is amazing with a wide range and assortment of different types of foods. The room was clean with a very modern design. Daily house keeping kept the room clean and in proper order. I will be back for sure.

Spacious rooms

Nothing to complain about.

Very good location. Staff friendly

One request for apt with 2 king beds was granted, the other wasn’t. Was disappointed with the latter since did not have en-suite Br. and room very small. Cleanliness was not 100%.Washing machine did not dry clothes and ended up wrecking them instead and had to in the end send them out to be cleaned

Comfort

This is our second time in this hotel. The stay is comfortable and not busy.

Overall Good Stay

Very good overall and the request from me to them, they also helped and decorated Christmas Eve for my girlfriend. Highly recommended this hotel. Near to city also

They entertained our late check in at 3am And accommodated our late check out at 2pm. Great service!

Great hotel at great price. New, clean and great service. Love it.

super clean, super nice swimming with a great view, not a whole lot of chlorine used and yet very clean. I swam every single day i was there. the only area that smelled stinky was carpet on hallway or walk way out of elevator to our room.

Place was great and staff very hospitable. Lovely place lovely people would definitely stay again

Exceeded expectation

Check-in was a breeze. Staffs were helpful. Room was spacious & clean. I was pleasantly surprised as I have been to other hotels that costs more but wasn't as nice and spacious.

maybe is during peak season，lobby check in and out service is long queue，and room is not under request，arrange at thrid floor is a little noisy of traffic ，another is good

No Bathtub.... No Smoking Rooms.... Free Parking is Good... Location is Good with 7-11 downstairs and 1 Food Mall (The Sphere) and Shopping Mall opposite...

Great

Very clean hotel. Very happy with everything.

Clean,well maintain and modern.However the shuttle bus service should be more frequent than the 2 timing.

Good stay.

Overall good stay!

It was a pleasant stay, totally hassle free, never ask for deposit and a very quick check out over the counter, there’s almost everything u will need in a room, not the best but definitely great , sincere review from pepson.

I liked the way the bathroom was set up in the room!!

I stayed in this hotel for 8nights and i had a pleasant stay overall. The hotel room is modern, spacious and clean. The verandah and swimming pool areas are excellent places to relax . There are also plenty of eateries around and there is a supermarket in the adjacent building. In the weekdays, the hotel is served by the Bangsar South shuttle service, though the half hourly timetable is subjected to local traffic.there are also plenty of inexpensive taxis There are two walkable LRT statjons nearby. However, it is not practical to walk to the stations when one has luggages. Suggedtion for improvement- As a four stsr hotel, there are some lacking in the attention of details. Such as, it will be helpful for the hotel staff to give a verbal introduction about the hotel amenities when guest checks in. Not all guest is aware of the modern features such tapping the room fob card to access the lift or to press a switch for NOT TO DISTURB .. Likewise, having an orientation booklet in the room explaning about the hotel, its amenties and its local areas will be helpful. Staff have limited knowledge about the local buses that serves the area. They should not assume that all guest will be hailing taxis (though taxis are inexpensive ). My purpose of stay was not travelling hence i spent much of my time in the hotel. The time of the housekeeping service are so variable that it will be helpful to state their estimated time in the orientation booklet.

Housekeeping staffs are terrible. We stayed in Room 1311 from 10-13Nov. Body soap ran out, tissue paper ran out and there was no topup done over consecutive days.

Modern & spacious. Great location & convenient to malls nearby.

Great hotel, will definitely stay again. Staffs are courteous.

Great Service

This stay is really amazing for me, the hotel service had improved tremendously since my last stay with them, everyone from Front desk to concierge is always there to help. Something had changed, is there a new head of service?

Room was clean. Near to eateries across the street and 10-15 mins drive to Mid Valley.