Nicely appointed hotel with great facilities

Great service, staff helped coordinate luggage transfer to Tokyo. Room was new and bigger than our hotel in Osaka. Gave free drinks and snacks on the second floor.

The property is so beautiful and peaceful. Love the park very very familyoriented well come back and stay again. Next time we come.

Loved everything about this hotel. Had daily sento time. The breakfast is amazing. Located next to a large park for walks. The kyoto aquarium is in the park. Close to the train station but not at all near the urban scramble of the station. Would stay here again.

If you have young kids this is the best hotel in all of Kyoto. Right next to a giant park that has a creek to play in(allowed as an outdoor playground), Kyoto aquarium, Train museum, and jungle gym playgrounds. Room was immaculate, staff extremely polite and helpful, and breakfast was delicious. Will be coming back next time we are in Japan

Nice, Appropriately (but not totally)Japanese

This is a very nice hotel, created in a modern, contemporary Japanese style. We enjoyed it. Clean, sleek Japanese decor. Clean premises (of course), good service (of course). Lovely room. Short walk (>10 min) from Umekoji train station. Breakfast buffet is exceptional: freshly prepared, broad selection of Japanese cuisine, but includes a modest choice of western dishes. Hotel features "experience spaces" open to all guests, including books/reading; coffee; music. This means no coffee maker in the room. Instead, you must find the "coffee space" on the fourth (?) floor, where you grind your own (curated) beans and brew your own cup. Oh well. Not our style in terms of convenience, especially first thing in the morning, but we will stay there again.

Umekoji Potel is undoubtedly one of the best hotels I've stayed in! The hotel was incredibly easy to get to and from Kyoto station (as Umekoji is one stop away) our room was amazing with a fantastic view of the park. The staff were amazing from the moment we stepped through the door and were always keen to help us when needed. The facilities are excellent and it was lovely to have different spaces to relax in other than our room. Incredibly family-friendly as well. Thanks for the lovely time!

Loved the location of this hotel, one stop on local line from Kyoto central station or a 10-15 minute walk. The area is quiet next to a lovely park and there is a family mart, a 2 minute walk away which is handy. The staff were all lovely and friendly, helped us to send our bags in to our next hotel and we have limited Japanese. Our room was clean and lovely comfortable beds which is what you need after a day’s sightseeing. Would stay here again.

Unassuming when you see the this hotel within a list of hotel but this is one of the best hotels (or technically a potel?) that I have stayed at in the past year. The area near the hotel is full of nature and you have an unblocked view of the sky from your room window. There is a cafe downstairs with tall glass windows if you want to spend your day on your laptop or reading a book while having coffee. There are also common space where you can self serve yourself drip coffee (with specialty coffee beans) or other drinks (alcoholic too). There are common rooms where you can find shelves of books, listen to music or play board games. The addition of these common rooms give a very friendly feel to your stay. This hotel is very unique in that sense and it's an easy recommendation for everybody who is looking for a great hotel to stay in Kyoto. Don't forget to try the hot amazake from the store near the hotel especially when it's chilly outside!

Plenty of public spaces to enjoy yourself. I particularly enjoyed the music room but I thought it could be opened later into the evening.

Loved the stay, will definitely come back again!

Everything is amazing.

Excellent hotel

Family Kyoto getaway.

Very good facility, good breakfast buffet, and amazingly close to station and family friendly.

Wonderful hotel that takes pride in encouraging and ensuring you relax when staying there. LOVED the opportunities available to play board games, enjoy complimentary drinks, nibbles, loungewear and the rooftop terrace!

Provides way more amenities than a regular hotel, the free juices and alcohol is a huge plus.

Nice amenities, friendly hotel crew

Absolutely terrific and

Beautiful hotel with great customer service. They helped my husband to organize a spa day for my birthday and left me a little present by the door on the day. They have a couple of indoor play areas for kids, a music room and complementary snacks including juice, wine and beer in the second floor. The location is great with easy access to restaurants and the train station. There was a temporary ice skating ring set up at the end of the street during the christmas week which my daughter and I loved!

Overrated

Horrible check-in experienced. Rude and incapable staff denied check in at 3pm with reference to other people waiting, simply asking to come back later. Then requested to show identification despite address in Japan, then asking to input the address in the system, then asking for the ID again. Finally even asking Japanese partner for ID. Ms U. at check in both lacking manners and education

Lovely hotel for families and couples alike. Tons of beautiful places to relax and activities for the whole family. Highly recommend!

とても過ごしやすくアメニティも豊富でお部屋も清潔感がありとても良かったです。

大人3人子ども一人でしたが、一人不調で来れるかどうかが分からなかったけど、何とかできました。

素晴らしいホテルでした！

舒適整潔的日式住房

整體非常整潔乾淨舒適。櫃檯人員英語佳，有服務熱忱。 公共空間很多，不像一般飯店那麼侷促，很棒。 房間一塵不染，很舒適。床鋪也很好睡。 提供各式飲料及酒類，小點心免費供應又可拿到房間享用。冰咖啡很好喝。 一切都很好，唯一是飯店周遭晚上沒什麼地方可去，有點可惜。

トイレにスリッパ、共有トイレには便座用アルコールが欲しかったです。 部屋は清潔で良かったです。

子供が安心して楽しめました

Centrally located, great with kids

We loved our stay. Accomodation was just right for us. Great location, 1 stop from main station with trains and buses stopping nearby (direct connections to many of the main sights). Main stations 15mins wslking distance. Calmly located right next to a park. Building in very goid condition. Spacious and clean room. Reception staff with decent english skills. We loved the activity rooms on each floor. Laundry, public bath snd rooftop are a plus. Some dinner options in the neighbourhood. Great with kids. Only downside I can think of is the restaurant for dinner service. Any deviations from the menu were either not possible overall (which they were the day before) or not possible to communicate (due to lack of english skills). But staff was generally very friendly.

ビールが美味しかった！ 時間がもう少し遅くまで飲めたら いいと思った！

Très décevant pour hôtel du groupe All Accor . Rien d’un Grand Mercure tout est resté comme l’ancienne enseigne , juste des autocollants pour cacher l’ancienne enseigne. Infligeant ! Escroquerie !!

不便なとこが全くなく最高でした！

お風呂の近くの部屋で静かでした。夕食は外でしたが朝食は美味しくいただきました。お酒の飲み放題も満喫しました。

子供が特に大満足

WEB広告ではお風呂が狭そうに見えましたがそんな事はなく、サウナも露天風呂もあって大満足でした。 朝食をいただいたのですが種類はもちろんどれも美味しくて最高でした◎

酒店的膳食選用當地食材，讓客人享用優質膳食。鄰近地鐵站及觀光點，店內有許多公用設施，很適合家庭同遊。

Thr breakfast is nice

子連れには最適な宿です。朝ごはんが種類豊富でとてもおいしかったです。

とても良いホテルでゆっくり楽しめました。絵本を部屋に持ち帰ってゆっくり読めるとより楽しい思い出ができたように思いました。ありがとうございました。

とても満足でした

ワイン飲み放題の、ドリンクサービスが素晴らしかったです。スタッフのホスピタリティも良かったです

朝食や、銭湯が気に入って何回も利用させてもらってます！

Very good

Excelente servicio

新たな京都の"スポット"を見つけました

宿泊した部屋は緑豊かな公園に面していたため、京都にいながら京都とはまた別の穏やかな非日常を味わえた。でも、夜にはライトアップされた東寺の五重塔が見え、２重にお得な気分。付設の銭湯もこだわりがあり気分が上がる。朝食は地物にこだわっているようだったが、特徴が見えず、もう少し頑張って欲しかった。でも、テイクアウトして、部屋のバルコニーでゆっくり食べられるのは良い。朝の混み合う時間にスタッフがテンパってしまうのはわかるが、捌き方を含めもう少しトレーニングしていただきたい。なるべく客との接触をしないようにしているのかもしれないが、部屋の使用法や翌日の清掃などについて、あまりにもインストラクションがなさすぎて、初めてお邪魔する私にとって戸惑う場面が多々あった。コーヒー豆を選んで自分でドリップしたり、ハイボールやビールがタップで自由にいただけるのは画期的。コーヒー片手にミュージックルームでLPレコードを聞けるなど、ホテルでゆっくりしたくなる仕掛けに共感。アクセスも良く、梅小路駅が徒歩数分の位置に、レンタサイクルも目の前で借りられ、選択肢があるのが良い。目の前の鉄道博物館は圧巻でマストの訪問地。

Very good!!

館内には色々な工夫がされてはいるが、お部屋にはちょっとした工夫がないので不便な点がいくつかある。子ども連れが多くうるさい。 完全にこ

扮作很環保 ，但沒有考慮到客人住宿和使用上的方便。感覺很差！

Great Experience

Excellent experience. We enjoyed wine and beer in the hotel.

環境清幽，酒店兩旁都有公園、博物館、 水族館～ 步行坐車外出都好方便～