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29 Jan 2025
Wednesday
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30 Jan 2025
Thursday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Tzam Poc Resort in Santa Catarina Palopo, you'll be steps from Lake Atitlán and Multiple Use Area Lake Atitlan Basin. This hotel is 0.7 mi (1.1 km) from Pintando Santa Catarina Palopó and 0.7 mi (1.2 km) from Santa Catarina Palopo Church. Stay in one of 6 guestrooms featuring flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Housekeeping is provided daily, and rollaway/extra beds (surcharge) can be requested. Featured amenities include multilingual staff, laundry facilities, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

No cribs (infant beds) available

No elevators

Professional property host/manager

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 5 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
Minimal age
18
Optional fees
  • Airport shuttle fee: USD 55 per person
  • Airport shuttle fee per child: USD 45
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

German

English

Italian

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Entertainment

Smoking areas

Transportation services

Other

Hair salon

Airport transportation (surcharge)

Fireplace in lobby

Coffee/tea in common areas

Laundry facilities

Garden

Library

Free breakfast

Multilingual staff

Picnic area

Front desk (limited hours)

Porter/bellhop

Sauna

Designated smoking areas

Pool umbrellas

Area shuttle (surcharge)

Number of restaurants - 1

Number of outdoor pools - 1

Number of hot tubs - 1

Theme park shuttle (surcharge)

Snack bar/deli

Free self parking

Free valet parking

Number of bars/lounges - 1

Number of poolside bars - 1

Beach shuttle (surcharge)

Pool sun loungers

Free long-term parking

Terrace

Wheelchair accessible – no

Hotel reviews

8.2
Excellent41 Verified Reviews
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Cleanliness8.2/10
Service8.8/10
Comfort8.0/10
Condition8.0/10
Neighborhood7.6/10
8/10
Excellent
Gia, 12 Sep 2024
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One of a kind! Beautiful property. Very helpful staff.

8/10
Excellent
Juan, 11 Dec 2023
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Privileged location to enjoy stunning views. Relaxed atmosphere and friendly service. Prepare to negotiate plenty of stair. If driving, going up to the parking area can be challenging.

10/10
Exceptional
John, 31 Aug 2022
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Excellent

10/10
Exceptional
Verified traveler, 09 Nov 2019
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El mejor servicio, siempre estuvieron atentos a nosotros y tienen de las mejores vistas hacia el lago.

4/10
Poor
Verified traveler, 19 Aug 2019
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The property is very inaccessible , and the entrance is very dangerous .my car almost didnt made up the ramp.

10/10
Exceptional
Verified traveler, 13 Apr 2019
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The property was absolutely amazing. Love every little corner. The views, the pool, the staff was wonderful. The only thing that I would have to say I need was a better WiFi. My room had no WiFi and I had to step out to actually use WiFi. But other than that I was overwhelmed with the beauty of the place.

8/10
Excellent
Verified traveler, 03 Apr 2019
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Good view to the lake, but one wrong thing it’s how get the resort big hill, yo got have a 4x4 truck to get the hotel, no WiFi en the hotel

8/10
Excellent
Verified traveler, 25 Feb 2019
expedia-logo-v2.pngTraveller

The staff at this property were amazing! When our taxi driver didn't show up on time to take us to the airport on the day we had to leave, the owner went out of his way to contact the father of one of his staff members to take us to the airport so we didn't miss our flight. Talk about going above and beyond! The breakfast every morning were amazing. everything that we ordered from the kitchen was delicious. we enjoyed the infinity pool and the hot tub, now only if we could have gotten some better weather to see the volcanoes more clearly. The rooms are not brand new but are nice and clean, the staff is top notch and make you feel like family. Would stay there again.

10/10
Exceptional
Verified traveler, 19 Feb 2019
expedia-logo-v2.pngTraveller

My fiance and I had a fantastic stay at Tzam Poc Resort and highly recommend it. The staff is outstanding and the amenities are superb — the infinity pool, the hot tub, the wood-burning sauna/steam room, the view from our private deck, a candle-lit dinner on our private deck overlooking the lake and volcanos, and beautiful breakfasts each morning on the glorious patio — we thoroughly enjoyed our stay. Our concierge, Darwin, is incredibly accommodating — running up the stairs to our balcony to serve us cold cervesa upon our arrival to booking a private tour of the lake — he made sure every part of our stay was to our liking. The only negative comment we could make is the water pressure in the shower and lukewarm temperature could definitely improve.

10/10
Exceptional
Kamilah, 17 Aug 2018
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Possibly the best hotel I have ever been to in my whole life

10/10
Exceptional
Lesther, 25 May 2018
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Stunning views & great service

Tzampoc Resort has one of the best views of one of the most amazing places in the world! Its infinite pool gives you the chance to feel you are swimming into Atitlán lake from the heights and touch the three volcanoes surrounding the lake. With a resident Chef, food lives up to anyone`s expectations. Staff is helpful and polite. Accommodation spaces are clean and comfortable with a superb view and tasteful decoration. If you drive yourself there, just be aware that the entrance is just for the brave... better call the Manager and have one of the staff drive your car up the steep ramp!

4/10
Poor
Jose, 17 Oct 2017
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Hotel is far away from the reality of the pictures

The pictures was posted in another time and situation of the hotel. Your driving skills just to get there have to be 9 of 10, Infrastructure was completly in abandond, the pool is no clean as you ser on the picture.

4/10
Poor
Kris, 23 Mar 2017
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Quiet and somewhat remote.

The hotel is out of the main town of Panajachel which makes it quiet. The restaurants are quite far away but the place had a kitchen. We bought food in the supermarket in Pana and cooked for ourselves. The kitchen in the suite was under stocked however and we had to request everything (plates, cutlery,pots etc). They did oblige however. The view was fabulous. The hotel was high on a hill overlooking the lake. The room we had was ok but did have ants in the kitchen (so we learned to store all food in the fridge). Hot water was present but the regulator was off so you were too hot or too cold. Towels and sheets were spotless but the shower could have been cleaned better. Overall the room was ok but I thought that it was overpriced for the condition of the hotel which needed new paint, had outdated lighting and plumbing.

8/10
Excellent
paul, 28 Feb 2017
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Great views and lovely pool are main features.

A bit disorganized and casual especially when local manager is off duty. Hotel facilities alone do not justify high price but views are superb.

4/10
Poor
Verified traveler, 07 Feb 2017
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Not with the price

There are many other places on the lake that are better than this place for less money. Spend your time there. The facilities are outdated and in need of repair. The pictures aren't what it looks like.

10/10
Exceptional
Verified traveler, 14 Dec 2016
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Jewel above Lake Atitlan

Stunning views. Like being suspended between sky and lake. Isolated and yet close to town. Wonderful!

10/10
Exceptional
Susan, 29 Sep 2016
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Amazing view and delicious breakfast

This is our second visit to the Tzam Poc! The view is amazing and the staff is very hospitable! The owner Lucio is very helpful and personable! We will stay there again!

10/10
Exceptional
Sonia, 13 Nov 2015
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The place is spectacular!!!!

I love you the view from the hotel...morning breakfast was delicious...

10/10
Exceptional
Hoven, 13 Nov 2023
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Nos gustó mucho tiene una vista preciosa

10/10
Exceptional
ANA L, 10 Nov 2023
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Muchas gracias! Una muy feliz estancia

Extraordinario nivel de servicio y, sin duda, tiene de las mejores vistas del lago de Atitlán. La habitación fue extraordinaria, muy amplia y cómoda, la tuna con vista al lago fue una grata sorpresa!!! El acceso puede ser complicada por la subida y las curvas cerradas para llegar al hotel, pero igual se puede resolver y el personal del hotel está al pendiente en todo momento para subsanar este tema.

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