Transcorp Hilton Abuja

8.0

Excellent

278 Guest reviews

8.0

Excellent

278 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service8.2/10

Comfort8.6/10

Condition8.6/10

location8.0/10

Neighborhood7.8/10

Amenities8.8/10

Travel Guru

Probably the nicest hotel in Abuja, all knckusive with tennis, pool, disco, casino, badminton, gym, restaurants , shops etc.. good service, clean, safe and good food. Expensive for Africa but you pay for what you get.

Staff was fantastic. Quick and mannerly. Restaurants were great especially the breakfast buffet. Didn't care for location

this vibe in this place is great the room was nice and spacious too!

Menues are always the same at the pool bar restaurant

I liked that the staff was consistently extremely polite, and quick with response to service request, the property was well maintained. The concierge Mr Wilson and the logistics personnel, were top tier. The piano bar staff Emmanuel provided outstanding, excellent service. Thank you for this memorable stay.

Excellent

A home away from home.

The Spa services are fantastic - highly recommended

It’s my first time at Transcorp and she certainly lived up to her reputation. The restaurants offer delightful menus and the service is impeccable from front to room door. Regardless of what you need including shopping for a few items or converting currency, there’s probably an outlet in the building. I loved it and would come again.

Excellent Stay

I realized i made good choice. It was so good, had a good time

Had a great stay with my family.

Security was top notch.

Still one of the best hotel in Abuja

To date, each night of my stay thus was met unfathomable discomfort and disappointment. In fact, during my stay one night, the entire hotel was evacuated shortly after 3am one morning due to a “false alarm”. The Transcorp Hilton Abuja staff and overnight management team without any further explanation to the guests at after 3am in the wee hours of the morning! We then were sent an unsigned generalized statement slipped under each of our doors as an “apology” around 7am. For tangible examples so that you can further understand my disappointment with this Hilton brand of hotel, my 9 night stay has started off by being placed in a room that I did not reserve for the first night “due to lack of availability to meet my request” per your staff. Secondly, the temporary room that I was placed in had stains and a filthy duvet which is evidence of uncleanliness. That very first night here, after my arrival from a more than 14 hours in flight/transit, it took over one hour for your staff to arrive to the temporary room to remove and replace the duvet! In terms of food quality and food service, I have had to report to your staff at the Bukka restaurant during several different times for breakfast, (as I have also paid to have breakfast included in my lodging), that I have either had dirty cups, cutlery, and/or food that was subpar! Imagine trying to help yourself to fish stew and chewing on fish scales! Each day of my stay was met daily disappointments and blunders by the staff!

Service for hotel guests is horrible. Long wait in lobby to be served. Lobby fill with working girls soliciting hotel guests.

The best hotel in Abuja! We loved the pool and wading pool for our 1 yr old. This place is home away from home and our go-to place for our in-country holidays.

I love staying at the transport Hilton in Abuja. This is the only hotel I will stay at when I am in town. The facilities are excellent, the staff are world class, and there are many options to eat delicious meals on site.

I appreciate expedia for intervening favorably when I had a safety issue with my previous hotel

Beautiful hotel

Beautiful hotel, excellent facilities and very friendly staff

Without a foubtbthe best place to stay in Abuja

Excellent property, food and service!

Great hotel

From Washington D.C. to Abuja, we had a great experience at Transcorp.. My wife and 3 year old loved it. You will find anything you want. From super professional and friendly staff to endless amenities to make your stay a pleasure.

Clean

The checkIn process took an hour. The agent tried but the management was indecisive

Great Hotel staff are great and clean and I will recommend them when you are visiting nigeria

This property would come as a complete package with full options and services ranging from shopping to banking, forex exchange services and fitness amenities. The rooms are impressive and would make a great impression on you.

This is one of the best hotels with lots of amenities I’ve been to in Africa. It’s worth every penny spent during my vacation stay at this property.

Wonderful stay!

Absolutely fantastic! It was my birthday weekend and I was treated so well. Every staff member that I encountered was wonderful, always welcoming and smiling. Thank you so much for making it an awesome weekend!

The hotel Hilton told me that I should pay the night again, but I already made the payment on June 7,2024 when I done the booking, this kind of service I don’t feel good with it.

Superb AAA service. Great room. Staff able to satisfy any need.

My stay was a pleasant experience.

Great facility, stayed with the family at the executive suite room 946 for 9 nights. Nice and safe, family friendly and very helpful staffs. Looking forward to coming back

THEY ALWAYS REQUEST FOR TAX

I was denied my booking. Made me wait 2 hours at the check in counter. Only to be told that the have no rooms. Later found out that they had blocked of rooms for traditional local leaders that came for a conference.

Hulda is a great staff. Thank you for hiring someone with excellent customer service that goes above and beyond for guest.

nice weather

Good 5 star hotel but pricey

The staff in the executive lounge are amazing!! I asked for Orijin and they provided!! Over and beyond my expectations.

The service is very poor and low quality. Definitely over priced as well

Feels very safe, great environment, nice restaurants and friendly staff

The services

Great stay!

An amazing family experience again at the Transcorp Hilton! Very friendly staff from the entrance at the front, the reception and everything in between!! The breakfast was fitting for royalty!! The reason why we keep coming back!

Cool

Good Service , Good Facilities

Hotel Stay

The stay was not the best. Here were the following issues that occurred during our stay: 1. We checked in 50 minutes after the check-in time (3:00 p.m.) and we waited nearly 50 minutes until we received a room. This was after we checked with the receptionist multiple times. There was an event we were supposed to attend by 5:00 p.m., and we were late for it. Also the room was subpar compared to what we have had in the past. It was quite outdated. 2. Later in the evening, I ordered food and when it was time to pay, the hotel said that I could not apply it to my room. This was an issue since I had no cash at the moment and the card reader for the credit card did not work. After nearly an hour and a half of trying to pay, the owner eventually mentioned I could pay it the following day. 3. When attending breakfast, we were informed that the meal was not complimentary, so as guests we lost 15 minutes proving to members at the hotel that our meal was complimentary. 4. After checking something from our vehicle, we returned and a security officer harassed us that we were not guests at the hotel.

Another superb Hilton experience

It was a great stay at the Transcorp Hilton again. The rooms were comfortable, and the breakfast spread a delight! Abigail John, the receptionist was above board and very professional.

Hotel rooms and facilities are very good, but the attitude of check in staff were rude and unprofessional. After the check in process and collecting money for the whole stay, period we were informed that no rooms available and we have to wait for half an hour, but we needed up waiting for almost two hours.

Without a doubt the best place to stay in Abuja!

Excellent!

Excellent service!

Excellent break. Thanks to Mowunmi, ade, seyi and tayo at guest relations were amazing

Very nice experience staff very helpful specially the lady’s that clean the room they are excellent. I will recommend this hotel for the future. Thanks for having me.

Everything to like and nothing to dislike

Room services disappointing

Everything was fine.

LOVED IT

I loved my stay here - I came back twice. This has definitely become my go-to hotel whenever I visit Abuja, Nigeria. - Excellent Customer Service - Clean Rooms - Amazing Location - Alert Security

Amazing

Excellent stay. Very clean and plethora of things to do

Well kept clean place. Offered a nice poolside bar and food. Room service was great. Good was great!

Great stay at Transcorp Hilton

Raymond the bell man was very helpful Complimentary breakfast all ways appreciated

I stayed 3 nights and going back for more. It’s more like a resort. It’s clean, updated and food at different restaurants was great. Banks and shopping centers. Had complimentary breakfasts for two was a surprise. Trans corp Hilton is family friendly. It was a wonderful stay with holiday decorations.

Loud water pipes

There was a problem with the water pipes. Too loud and was never resolved. terrible.

Too much loud music

The only disappointing aspect of the stay was the loud music you can hear from your room until 4am!

1- The place is nice 2- lots of restaurants

Essentials for use is not distributed with coordination. I booked room for 2, I & my wife. One towel was be kept in the room. I made several calls and it took over two hours to send us a 2nd one. One bath gel is kept for two persons each day of our stay for night and morning bath. Doesn't make sense to me.

This review should've have been good because the property was decent. The issue at hand is the property double charged me for my stay. I paid for my stay in full at the time of booking on expedia but when I got there I was told I had paid so I gave my credit card and I was charged for my stay again. I am still trying to getting my money back and the property is making it very difficult for a refund to be processed because they refuse to answer calls or respond to emails for expedia representatives. My advice for all guest (international visitors especially) is make sure you double check any financial transaction at this property because they can over charge you and getting a refund is near impossible

Great amenities, helpful staff.

The security was excellent!, and that was what made me to book the hotel in the first place. Staff were very helpful, especially the lady and the gentleman who checked me in the first day I arrived at the hotel. The concierge should do better. The one my sister was talking to who complained to my sister for what she asked him to do, but the the man who checked me in immediately stepped in.

Cleanness was good, and some of the cleaners did an excellent job.

Great hotel

Amazing family stay for a night. Clean rooms with great service. We have booked again for a 2 day stay in 5 days time!!

Overall a clean and fairly well maintained hotel. Services are very lathergic. Eventhough I prepaid for breakfast while booking online, I was double charged for breakfast again.

The Hotel was exceptionally clean and the employees were very professional and polite.

Awesome stay we had, everything was value for money.

Enjoyed my stay even though some of the workers were a bit impolite.

Always a GREAT place to whenever I stay. However, I must say that careful attention must be paid to some of the amenities in the rooms before it’s too late

Mismanaged, unprofessional, and poor customer service.

Too expensive

Way more expensive than services offered. Atimes, it takes forever to check in/out!

The sales staff are poor and unresponsive. I organised a private dinner which was incredibly difficult as they failed to respond to emails, were tardy in carrying out instructions. The dinner proved poor value for money, the food was served at a tepid temperature and poorly cooked. I have fed this back but it has not been acknowledged

Lived up to Hiltons International Standards

The members of staff were generally very solicitous of one's needs, polite and very helpful. I will stay here again when I visit

Internet availability should be free regardless of guest status

The staff were super friendly and very helpful. The variety of food And activities on property.

The property was excellent in everything. The breakfast catered to the multitude of people that were on the ground and the mood of the environment was festive. It is just comparable with any 5star hotel anywhere in the world. Keep up the good works and continue to pay attention to renovating the hotel. Definitely, we are coming back !

Overall good stay, with comfortable room. Very long wait to check-in and check-out, which could be better.

The Check in process was seamless, professional and excellent and Chioma (front desk staff ) was exceptional.

Very good experience. Excellent property

Extremely poor value. Rooms are tired and the place is outdated.

Great Trip

All excellent!!

Great place to stay in Abuja, spacious modern rooms with USB charging sockets etc. Good choice of restaurants on site and several bars with live music.

Friendly welcome, good security and personable staff

Not your typical Hilton

A Hilton hotel with a distinct African flavor and flair, and it works very well. Excellent service and food. Rooms are clean and spacious. It's also a well known address for meetings and conferences.

The hotel is in a class of its own aligned to other hotels, in Abuja.

Very over priced. Decor in the room was poor. Staff were rude and customer services alien to them. One tiny shop with over priced goods. Very average.

Great service excellent staffs Good food Excellent room service I indeed enjoyed my stay

Look, this is Abuja not Paris. This hotel was one of the best I have been to in Africa. It is huge, has modern abd clean rooms, nice restaurants, very decent gym and a snazzy pool. Staff were terrific - always saying hello and asking how things were. Anyone trashing this hotel is either unrealistic or suspect.

I had a deal that was inclusive of breakfast, however I was checking out at 6am for a flight and many hotels understand that you will miss breakfast time and usually offer a takeaway breakfast etc. I was surprised that Hilton did not do this as Sheraton in Abuja do!!

Unfortunately the hotel smelled musty like there was a mold problem.

Fantastic service always

I love the transcorp!!!

Food was very ordinary, especially breakfast. Food not cleared quick enough from tables, staff tried to set a new for me with existing cutlery not used by previous guests.

Nice appeal, but lacking in the end

I enjoyed the facilities. The tennis courts, exercise classes, and live music are nice. However, I suffered a nasty bug bite while sleeping my second night in the hotel. It was so bad, I had a fever, went to the doctor and received medication. To make matters worse, I ended up checking out of the hotel early and the receptionists refused to credit my remaining nights. The bug bite, refusal to credit my nights, and mediocre quality of food left me feeling dissatisfied.