Crown towers is a better option!

Beautiful hotel. Staff were amazing.

Excellent hotel in perfect location

I was quite impressed with the stay at Ritz-Carlton with the hole service, room views were amazing

Staff were friendly, helpful and efficient. The venue was lovely and ideal location. The pool on the 5th floor was beautiful and warm even though it didnt get sun until the afternoon.

Sensational location and view. Comfortable and well appointed facilities. Seamless check in/checkout.

Great views

Some of the best views in Perth. One of the best rooms we’ve had the pleasure of staying in. Staff were friendly and helpful. Would definitely recommend

Service so so only , not worth the price ☹️

I've been in hotels all over the world and the level of service my family and I received during our stay here was the best ever, bar none? Would definitely stay here again and would highly recommend it to anyone staying in Perth.

Recommend

Wonderful hotel experience - Great location. Staff were amazing. Room was beautiful in size & layout, but shame about the quality of the window furnishings - apart from being dirty & damaged, their quality does not appear to be aligned with quality standards you would expect at the Ritz-Carlton.

1st wedding Anniversary celebration

location is excellent. the whole building is fantastic with views to die for from the bedroom, the bed and pillows were so comfy and along with the block out blinds we had a fantastic sleep. Will be back soon.

So much better than the crown

Truly amazing. Service was impeccable

The Ritz is a beautiful hotel in a lovely location. But unfortunately there were some issues with our stay. The first was that we had a car and were given no choice but to use valet parking, which turned out to be $70 per day but nobody told us that until the end of our stay. The second was that when we checked in we were told we could get late check out at 12noon because we had a baby with us but on check out day we were told we had to vacate by 11am and they wouldn’t accommodate us. The third was that after check out, we had emailed the hotel concierge (that we had been emailing back and forth with previously) asking about a forgotten phone charger and they no longer responded to us. These issues aren’t very acceptable coming from such an expensive and high end hotel that we paid a lot of money to stay at.

Had a great stay at the Ritz. Will definitely be back!

Very close to all convenient locations for dinner and transportation

For the price it was not at all worth it

Staff very helpful, facilities first rate

excellent

Birthday treat.

Early check in and late check out, excellent. Pool and spa were great.

Incredible experience, excellent attention to detail. Staff polite and professional

Considering this was a two night stay for my birthday, I was very disappointed. Clearly my standards and expectations were far too high. I doubt I will be returning to this hotel in the future.

The pool and lounge club

Greeted by a lovely reception and the stay was amazing with great views. Thank you

Good hotel with not so comfortable bed.

The hotel itself overall ok. Location is convenient to get around Perth. However there are plenty of drawbacks. Hotel rooms not that clean, dust is everywhere above eye levels. Bathrooms mirrors hell of a dirty for upper half. Mattress extremely uncomfortable and don’t have topper . Whole mattress shaking like it’s an earthquake when one of us gently moves form back to side. So it’s a frame design not so suitable for a hotel. Windows not tinted so there are less privacy even your view is gorgeous you barely enjoyed it as everyone else will see you naked or undressed feels like you been watched all the time for a building near by. Also For our 10 days staying concierge say hi only once. On a good side rooms spacious enough and doubles sink is very practical. Location is convenient and all is in walkable distance even Kings park.

Stay away as this is not the usual Ritz expected

One of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department. Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment. Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner. Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car. Poor Customer service : 1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.

No universal powerpoints Bathtub tap is inconveniently placed Have to pay/book extra for pool and or spa/sauna Paid for breakfast buffet which has very limited menu Tv placement impractical

Beautiful hotel, friendly staff and great location

Nice

Lux comfort

Stunning views and the comfiest bed perfect for dreaming on

Love the club lounge and private ladies sauna and spa area

Ritz is elite! Best hotel for staff, food, rooms, amenities - everything!

Stay elsewhere

Bed was uncomfortable, There is construction across the road which starts at 6.00am, pool is very small and very few sun beds. We checked out and moved to the Crown Towers which is very nice.

Fantastic place with helpful staff. Walkable to dining places and shopping areas. Convenient to take ferry to Rottnest Island.

An ok stay at what should be a 6 star

A good hotel. Not excellent. Breakfast buffet and organisation of staff there was poor quality for an otherwise good hotel.

Beautiful! Lovely staff, clean, quiet - stunning

Great stay

staff very helpful. thanks to Jayne, Paige, Sibel (lounge)

Happy Anniversary (and a free upgrade)

Amazing property in Perth. Booked a King Bed studio with view and upon check-in, were upgraded to one of the Ritz's few large one bedroom suites. Probably helped we stayed midweek, but was incredibly appreciated. Excellent breakfast included also, staff were excellent.

Awesome property, exception staff. Location good except nearby Revelry pub that play extremely loud music at night

Absolutely beautiful hotel, every little detail thought of. Staff and service was impeccable. Beautiful views with shopping, restaurants and public transport all walking distance.

Overrated

Not worth the money, overated. Check in was underwhelming. Overall the hotel is pretty but lacks ambience and average hotel experience. QT is way better

Clean n comfy room m bedding.Friendly staff

Excellent service, food and facilities

Outstanding service from staff who really went above and beyond. Made to feel thoroughly spoiled and pampered. Would recommend if you are looking for something special!

A great place to stay for work or pleasure

A beautifully appointed property, well maintained with terrific staff.

Hashtag best hotel ever 💯

Great stay, staff looked after us

Service was excellent

Beautiful property. My wife and I had a very luxurious stay. The breakfasts were delicious!

The hotelis well situated in an attractive part of the city with lovely views over the river. Our room was well designed. Room service was very slow and sometimes it was difficult to locate a concierge.

The views were lovely with high quality rooms and service. Lookijg forward to staying.again.

Building site outside our window that started heavy work from 6.30am each day

Very good staff, loved chatting with them at breakfast. certainly multi cultural. Liked it so much I'm going back next weekend

From the very first contact it was clear that the customer was most important. It was our 26th anniversary and the team (especially Sibel) made everything so special, with good communication, prompt responses and a thoughtfulness. I wanted flowers for my wife and they organised the most beautiful 12 red roses for me with a hand wriiten card. The songbird roof top bar was closed, but to not have us miss out on the experience, they organised two signature cocktails to be waiting for us in the room as we arrived. This was not all, we also recieved had a cold bottle of bubbly as a celebratory gift from the hotel. The room was stunning, the views across Elizabeth Quay breath taking. The cleanliness was superb, the bed comfortable and the bathrooms to die for. The facilties were next level with an incredible heated infinity pool and various spa treatments on offer. Check in and check out were fast and easy with beautiful staff treating you like kings and Queens. The food and drinks at Hearth restaurant were amazing, with quality produce, attentive staff and a woderful ambience.I could talk forever about this wonderful stay, best thing just do it and experience being treated and feeling like royalty. This is truly an incredible experience.

The hotel itself is lovely. The rooms are a good size, the beds are comfy and the decor is nice. I do think it’s overpriced though. You are definitely paying for the name of the hotel rather than the quality. There are just as nice hotels in Perth that are more cheaper. Saying that, I would definitely stay here again but only if there was a deal going. It’s a little expensive

Amazing

Amazing hotel. Room was the best I've ever seen. Would definitely stay again.

Beautiful room

Beautiful room with fantastic views overlooking Swan River. Had everything you need in the room. Only extra I would have liked was a closeup makeup mirror. Very much enjoyed our stay.

The room was amazing, the staff were courteous and very helpful and friendly, the view was fantastic, couldn’t fault it

Nice stay

Nice staff with generous service.

Great

Ritz Carlton Perth

Sensational hotel with a perfectly maintained room. Excellent views of city and river. Gift in room for our anniversary was appreciated. The negative - noisy aircon disrupted sleep so turned off. Blinking light on automatic window blinds was annoying. Given the cost of the room there was no complimentary water in the room which thought was a little inconsiderate. Hotel facilities were excellent and staff friendly. All in this property is recommended.

location was very convenient for me

They check in staff were amazing. Room was stunning. Couple of rips in the blinds and sheers but nothing major. We didn’t get a turn down service which was disappointing as our room service dishes were still in room when we returned from our evening out. Next morning when they delivered breakfast, they didn’t clear away the dishes from the day before which were in clear view of our server. It was just those little things from a 5 star hotel that were a miss for us.

We booked a studio high floor so we’re a bit disappointed to be put on level 6 (first level of rooms). I went down to the desk and was helped very quickly and we were moved to level 12. Room and view amazing, staff excellent

It’s a beautiful hotel in the heart of the city. As your in Elizabeth key area there are lots of restaurants and things to do. The hotel itself is nicely decorated. The day spa was amazing, the food at the restaurant was superb. I can’t fault anything.

The location and views are the selling factor. Hotel was good and staff super friendly, The cleaning was good, however, you could tell where the cleaners clean regularly, and the places where they neglect, thinking that they will not get seen (dusty glass/cutlery shelf, to the rear on the higher shelves, and around the perimeter of the bed.

Felt the pool area could have been better. Lot of people not much space

Stayed in the room overlooking the swan river. Excellent View.Nice rooms and very clean. A bit expensive for a night stay but still enjoy it.

I loved all the dried flower arrangements, the furniture was spectacular and the light fittings were beautiful. I loved the views from the room and the surroundings were very serene. Our experience for Christmas dinner was quite disappointing at Hearth. The food was very average especially the pork cutlet.

Very good service.

I was disappointed by the service in general. Check in was a little slow, not friendly and welcoming just flat and uninspiring. Bar service was slow, drinks were 15 minutes to arrive with pretty much an empty bar and 4 staff members behind the bar. We were asked if we would like to order another drink as the bar was closing at 8pm, this was before our first round had even arrived. Kitchen was closed so no food available at that bar, fair enough, when I asked about the restaurant downstairs the lady offered to call down and see if a table would be available. Unfortunately she was not able to make contact with the other restaurant but I was welcome to pop into the elevator and go down and check… We then decided to get room service, this was to take ~30 mins, it was almost 1 hour before it did arrive. This was a long wait, when one is hungry! Food was tasty and enjoyable, salt and pepper came in small sachets like you would find in some truckers roadhouse, paper caps over the water that came with the meal were about 4 times too big looked very strange. Once finished I placed the plates outside the door to be collected… but the next morning when we went down for breakfast they were still there, then when heading to the pool at 10.30 they were still there… At checkout ~2pm they were still there! I wonder if they are still there? Room was comfortable and enjoyable. Lots to work on, this a $1000 per night hotel not some backpackers hovel. Polish required!

Beautiful hotel with wonderful staff!

We had the best stay, the rooms are amazing and the views were spectacular! Big thanks to the wonderful staff who looked after us during our stay :)

Absolutley perfect!

Just a dream...!! I didn't know we could get this level of service in Perth. Amazing stay with very attentive & considerate staff. Next stay is alrady booked!

Great place

Had the river view , it was amazing :)

All class

Fantastic and welcoming hospitality by all the staff and wonderful dining at Hearth.

Fantastic

Amazing place and service…

Room was tiny and way overpriced. Reception wouldn’t let me have ppl come in with me. For $850 should get breakfast included haha

Amazing rooms, great view.

The property was lovely. We were disappointed that the roof top bar was not open, as that was to be a highlight of our stay.

Cityy Staycation

We great city staycation, excelent dining & location

Great location and friendly staff. Glass of bubbles on check in was a nice treat. Wonderful views. Very loud air conditioning in such a new building had us scratching our heads, but all in all a great stay.

Everything was perfect

Amazing, staff were awesome and meals great

We found Ritz to be way over priced and very average in many ways. We booked one of the most expensive rooms in the hotel. Room was very small. The room wasn’t even vaccumed properly. Number of rhe window shades were ripped. We had a leak in the bathroom from the service hatch. The list goes on. The only good thing was the view of Swan River.

We had an absolutely wonder stay at The Ritz! The service was exceptional.

Madeline at Reception ensured everything was perfect and really went the extra mile to assist with our travel plans

We had an issue with the lights in our unit, but that was sorted out quickly and efficiently. The manager ended up comping our entire extras bill (about $150), refreshing to experience such proactive and smart management! This will be our ‘go to’ destination in Perth from now on

Really lovely service, the staff at the Ritz Carlton made an effort to acknowledge our anniversary and we appreciated that. The hotel is clean and nicely decorated and I would visit again. Thank you staff at Ritz-Carlton.

A lot of money for a very poor view

Our room was lovely inside - unfortunately we were expecting a nice view. Instead we were looking straight out at a construction site next door, so we kept our blinds closed the whole time. This was disappointing, considering the price of the room.

Our stay was for our 25th anniversary a special occasion and the hotel made it even more special. It was an amazing experience. The hotel and staff made it a very memorable experience. Thank you.

Beautiful room. Lovely views. Great breakfast not the usual mundane options.

Simply the Best (in Perth)!!

Held a function and stayed the weekend. This ended up being during a COVID lockdown so all facilities except room service were closed. As a result we got to spend a lot of time in the Hotel and with staff. This is without doubt the very best Hotel in Perth (we have tried the rest). For a special occasion that will create a wonderful memory.....the Ritz Carlton is your place to stay. As a side note the staff ('Ladies and Gentlemen') did everything they could to make our stay during a lockdown as comfortable as possible. So much so we stayed an extra night!

Review from Tanya Cleary

Nice hotel. Comfy bed and great bathroom . Not happy that the restaurant was not open Monday and Tuesday night yet we still paid the same rate. No free parking either 😫

Most comfortable bed ever slept in! Service very good

Great check in and fantastic room

Couple of days at the Ritz

Absolutly fantastic! Super friendly staff and top quality facility, well up to it's 5 star rating.

Location & views are amazing! Lots to see and do from this great spot

Ritz staycation

Stunning location by the river and right in the city and gardens. beautiful amenties and choices of places to eat. Met at the door when we pulled in and taken to the recedtion desk,offerd a glass of bubbly to sip on while we were checked in. Lovely pool, and spa area. One little hiccup was that we had breakfast included and then were charged for it but it was refunded when we contacted the hotel and explained. The other thing was there were only two lifts and they were pretty slow so there was often a queue at the lift waiting to get up and down floors.

Beautiful rooms and design features throughout. However service at the Hearth and the other bar downstairs was bordering on abysmal.Lots of staff hanging around but no sense of urgency on getting food or coffees to you.