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13 May 2025
Tuesday
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14 May 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at The Palms Resort of Mazatlan in Mazatlán (Zona Dorada), you'll be a 3-minute drive from The Mazatlan Malecón and 7 minutes from Mazatlan International Center. This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.2 mi (5.1 km) from Mazatlán Aquarium. Make yourself at home in one of the 190 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Mazatlán? This resort has 7973 square feet (741 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-out is available

Important information

You need to know
  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a smoke detector
Minimal age
18
Optional fees
  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Swimming Pool

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Children's pool

Safe-deposit box at front desk

Spa services on site

24-hour front desk

Meeting rooms

Wedding services

Pool umbrellas

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Conference space size (feet) - 7973

Conference space size (meters) - 741

Number of outdoor pools - 1

Conference center

Free self parking

Free valet parking

Number of bars/lounges - 1

Number of poolside bars - 1

Number of swim-up bars - 1

Pool sun loungers

Terrace

Ballroom

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Handrails in stairways

Well-lit path to entrance

Hotel reviews

8.4
Excellent953 Verified Reviews
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Cleanliness8.6/10
Service8.8/10
Comfort8.4/10
Condition8.0/10
Amenities8.4/10
8/10
Excellent
Claudia, 10 Jan 2025
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Excellente hotel, lo unico que no me gusto es que a las 7:30 de la mañana la bocinas con musica de la alberca ya estaba prendidos. A sea hora de la mañana me hubiera gustado descansar un poco mas

6/10
Fair
kurtis delray, 01 Jan 2025
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Great place and location, staff is wonderful. Beds are horrible and extremely hard. Other than that great place

10/10
Exceptional
Eric, 17 Dec 2024
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Really nice place to stay with Panamá attached to it.

10/10
Exceptional
Celina, 16 Dec 2024
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I like everything.

6/10
Fair
Miguel, 10 Dec 2024
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The music at 3 am from the other hotel

10/10
Exceptional
Maria, 05 Dec 2024
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Our first night, room was on 1st floor our view:the parking lot. Very noisy, beds, pillows not comfy. TV was tiny. Only one hand towel for 2 guests. No sheet under the comforter. It was the comforter and then sheet on top. Second night: We upgraded room to a 4th floor and ocean view. The room was remodeled. Very nice! furniture and bed and pillows very comfy. No fridge though.

10/10
Exceptional
Mark, 29 Nov 2024
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The pool!

10/10
Exceptional
Robert, 05 Nov 2024
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We like that it’s not down town. Great pool

4/10
Poor
Kenneth Dean, 17 Oct 2024
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no hot water,

no hot water in room, friend got bug bites from bed. AC leaked water in the room.

8/10
Excellent
Armando, 13 Oct 2024
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The swimming pull is great! The view to the ocean is unique.

10/10
Exceptional
perla, 08 Oct 2024
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Good hotel I'll took it again

6/10
Fair
Rudy, 02 Oct 2024
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I liked the location, but the beach is to rocky and you can't swim

8/10
Excellent
Maria, 28 Sep 2024
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Food was good. Room was clean. I didn’t like that there wasn’t a sheet to cover yourself. Beds need to have a mattress sheet and a second sheet to cover up ones body not a covet. No facial towels, only one hand towel. We were two people…

10/10
Exceptional
JOSE LUIS, 23 Sep 2024
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Ocean view is amazing

10/10
Exceptional
Jesus, 12 Sep 2024
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Excelente

10/10
Exceptional
Amparo, 09 Sep 2024
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Unfortunately, the hotel is visited by many persons that are not staying in hotel, they are there for the restaurant. So I really did not like this traffic.

8/10
Excellent
Armando, 08 Sep 2024
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The head board area of bed was something I disliked as I kept hitting my head against it at night.

10/10
Exceptional
Celene, 05 Sep 2024
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Highly recommend

10/10
Exceptional
Christal, 03 Sep 2024
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Discovered that the restaurant within the resort “Panamá” is very popular! Very good too!

10/10
Exceptional
Luis, 16 Jul 2024
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Hotel muy bonito, me la pase muy bien en mis vacaciones.

10/10
Exceptional
Rafael, 30 Jun 2024
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Everything about my stay was enjoyable, great facilities, great ubication

8/10
Excellent
KIMBERLY, 24 Jun 2024
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Had a nice little balcony with ocean view. Restaurant on site to have breakfast on the patio facing the ocean. Parking was across the street, so wasn’t convenient to easily access our vehicle.

8/10
Excellent
Jimmy, 22 Jun 2024
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The Panama cafe

10/10
Exceptional
Angela S, 09 Jun 2024
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I am handicapped and was very afraid of a slip and fall in shower. But shower had a handle and floor tile not slippery. Also, another favorite was that PANAMA is in premises so room service was delicious.

6/10
Fair
Yadira, 08 Jun 2024
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No sabía que la alberca grande estaba cerrada , el aire ni funcionaba muy bien . El staff no es tan amable

8/10
Excellent
guillermo, 01 Jun 2024
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The people were rude as all hell we will not go back there for sure

6/10
Fair
Gloria, 30 May 2024
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The stay was good. The staff was not friendly at all.

6/10
Fair
Norma, 21 May 2024
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Satisfactory

It was average. Amenities were very limited, need more staff in the front desk, pools and rooms were outdated.

6/10
Fair
Verified traveler, 16 May 2024
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It was quaint. Very very busy with daily visitors . No toiletries at all or wash cloths .

10/10
Exceptional
Emmanuel, 14 May 2024
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All was excellent

8/10
Excellent
Jorge, 01 May 2024
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N/A

10/10
Exceptional
Jeff, 30 Apr 2024
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Really loud construction pool area was shut down Limited space on beach

6/10
Fair
VICTOR, 20 Apr 2024
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Pool under construction

10/10
Exceptional
Preston, 12 Apr 2024
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Nice hotel!

8/10
Excellent
Aaron, 10 Apr 2024
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Will Visit Again!

Came for the eclipse. Had some doubts according to previous reviews I read online. But my stay was great! Nice views from room, excellent housekeeping service, great amenities and convenience when it comes to food options. Definitely try out Panama Restaurant and Bakery - they have good breakfast options. Great bar too. Only wish the infinity pool was up amd running. It was under construction during my stay. Overall, I loved my stay!

10/10
Exceptional
Margaret, 05 Apr 2024
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Good Service, Comfortable Hotel

10/10
Exceptional
Mimi, 04 Apr 2024
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Beautiful ocean view.

6/10
Fair
Rodolfo, 30 Mar 2024
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Construction at the palapa and pool area.

6/10
Fair
Gladys, 28 Mar 2024
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Overall hotel staff, both front desk and housekeeping were very friendly and helpful. We were able to check in a little early. Had a housekeeping issues that was resolved promptly. Restaurant staff, not so much. Also, most resorts/hotels have entertainment within the hotel but this resort didn’t.

10/10
Exceptional
Omar, 26 Mar 2024
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Great place to stay woth great food. Beach view was amazing.

4/10
Poor
kathleen, 23 Mar 2024
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The property was under constuction. Nothing was said when we bookedWorking until the middle of the night , noisy. Swim up bar was unavailable. We were directed to another pool, through piles of dirt, heavy equipment and the pool was in a great state of disrepair...peeling paint, missing tiles.... very old. There was a waiter to get drinks but he had to go all the way back to the main building so service took a very long time. Extremely disappointing to say the least. Certainly did not get what we paid for....rip off!

10/10
Exceptional
daisy, 18 Mar 2024
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Family oriented

10/10
Exceptional
Karina, 15 Mar 2024
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I was bummed the pool is not open.

10/10
Exceptional
Veronica, 14 Mar 2024
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We have stayed in this hotel twice an we always have the best experience. I just didn’t like that the pool was being remodeled an we couldn’t enjoy it as we liked too

4/10
Poor
anthony, 06 Mar 2024
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Terrible first the infinity pool is renovating its olnly a little pool by the swim bar not to clean they have another pool by the club house was ok to crowd with children and people my personal opinion didn’t like the room was fine. Iron iron board hair dryer clean nice room no ocean view City view

4/10
Poor
jillian, 06 Mar 2024
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There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing

4/10
Poor
jillian, 05 Mar 2024
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There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing

6/10
Fair
TANIA, 03 Mar 2024
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There were construction projects over the pool, and the staff was unable to provide an option, just saying there is a casa club nearby, but ee have to cross the machinery installed by the sand. The hotel property is old. I definitely don’t return to this area.

10/10
Exceptional
Yvonne, 03 Mar 2024
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Great time. Friendly staff. Room clean and neat. Thanks

2/10
Poor
Ernesto, 02 Mar 2024
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The property was under construction too much noise.

6/10
Fair
Isvi, 01 Mar 2024
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They were doing construction. So we couldn't use the pool or half of the area of the hotel and the food from the restaurant Panama was bad, it made us sick

6/10
Fair
Mayra, 28 Feb 2024
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The property seemed old and damaged

10/10
Exceptional
Patricia, 28 Feb 2024
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Very please

10/10
Exceptional
jenny, 28 Feb 2024
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La alberca esta en construcción

8/10
Excellent
Barbara, 27 Feb 2024
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The property was under construction which they let us know ahead of time. Most of the time the construction did not interfere with our sleeping. But there were a few AM's when construction started around 7 AM. Staff were warm, friendly and tried to be accommodating. If you are travelling to use the resort as your main place to be at-I would highly suggest another resort. If you have plans sightseeing outside of the hotel and have other adventures to see-the hotel is lovely. I can't wait to see how all the construction turns out and would definitely recommend staying here once it's done.

10/10
Exceptional
Katherine Louise, 16 Feb 2024
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Everything was great. Rooms are a good size and well appointed. Area is nice to walk around. Staff at hotel speak English and are friendly and helpful. Only drawback was the rain

8/10
Excellent
Daniel, 08 Feb 2024
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Restaurant Panama, resort room with ocean view, coffee in room, resort areas cleaned , safe, accessible and comfortable for guests and families. We celebrated 53 wedding anniversary with some inconveniences and complete satisfaction. We enjoyed our stay at the Palms Resort.

2/10
Poor
James, 07 Feb 2024
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resort under construction. Don't come here

10/10
Exceptional
Beatriz, 02 Feb 2024
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Outdated rooms

10/10
Exceptional
Verified traveler, 31 Jan 2024
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Great stay

The pools were undergoing some renovation but aside of that the facilities were good, clean and comfortable

10/10
Exceptional
Jose, 31 Jan 2024
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La actitud de seguridad difiere mucho de la actitud del resto del staff. Entiendo que su trabajo no sea andar sonriendo y conviviendo con los huéspedes, pero tampoco estamos en una zona de peligro ni nada parecido. Muy sangrones. Y tener inhabilitado para huéspedes el estacionamiento contiguo, también molesta. Mucho tiempo para encontrar libre al bell boy y que vaya y venga con el carro.

10/10
Exceptional
joel, 31 Jan 2024
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Gtlreat

8/10
Excellent
Marsha Lynne, 28 Jan 2024
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I was at the Palms resort January 20-27, 2024. I was travelling alone, and my first room was booked mountainside. The facilities weren’t suitable for my mobility issues and they were kind enough to change my room to a handicap room with more grab bars in the bathroom. That was on the main floor facing the pool, which has been under construction all this time. Housekeeping was really good and the trouble with me is I needed more grab bars, even with the curbless shower. The bed in the handicap room was far too firm, so I needed other blankets under me to be comfortable. My suggestion, for any of the rooms would be to have at least one chair with arms. I had a lot of difficulty standing without that extra assistance. The staff at the front concierge area was very good and I’m sorry to the guy that I kept calling Diego instead of Alberto 😟 he arranged a cab for me to go to the airport on the morning of my departure The Panama restaurant is part of the resort and it is an exceptional restaurant, but it is so busy that I was never able to have breakfast there because it was too full. The hotel and Mexico tourist areas in general have really improved with handicap ramps just about everywhere except to the beach area. The Palms resort is very close to all the other tourist activities and money exchange.

6/10
Fair
Thang Xuan, 27 Jan 2024
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No gym, small swimming pool, no fridge in the room, not much choice of food in restaurant

4/10
Poor
M, 27 Jan 2024
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Disappointing stay

Shame I have to give Palms Resort a negative review but the construction noise from the new pool spoiled this trip. Construction noise starts early, around 7 am and lasts until 10pm. The main pool which used to be beautiful is closed and big panels are blocking the sea view. One can not enjoy their morning coffee due to ongoing noise on ones private balcony. There is a 2nd pool next door but no beach access and behind a wire fence so it feels a bit like you are in a 'prison camp'. The very young staff is fantastic though, as is housekeeping and the rooms are great. Would not stay again untill after the reno is complete. They still charge full rate!

2/10
Poor
Stacie, 26 Jan 2024
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Got wrong room had to move the second day we were there and the construction was horrible and loud. Closed the only bar and no pool or hot tub. Don't go there ... Expedia didn't say anything about the construction going on ..

10/10
Exceptional
Juan, 22 Jan 2024
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Service was excellent. Friendly staff. Food was delicious.

10/10
Exceptional
Andrew, 22 Jan 2024
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Great rooms, great views, great service! Staff is awesome, lots of places in this area to choose from, but this hotel is a standout...will definitely be back again, if you plan on visiting mazatlan give this place a try you won't be disappointed

8/10
Excellent
Jesus, 16 Jan 2024
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All

10/10
Exceptional
fidel, 10 Jan 2024
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The hotel is currently under construction and the heavy machinery work starts too early.. 0700 in the morning when that is the best ti.e to sleep!

10/10
Exceptional
fidel, 09 Jan 2024
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Outstanding!

10/10
Exceptional
Horacio, 09 Jan 2024
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Staff are nice and Friendly

6/10
Fair
Tarit, 30 Dec 2023
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it was good

2/10
Poor
Monica, 23 Dec 2023
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The pool was closed and will be for months. They are understaffed and really shouldn’t be in the hospitality industry. The restaurant Panama bought the hotel….they are extremely thrifty and it shows. What a shame as this was such a gem in the past.

10/10
Exceptional
Alex, 22 Dec 2023
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Great experience! The best staff and the best food! Unfortunately, the pool was under repairs

8/10
Excellent
laurie, 04 Dec 2023
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Great location & a good deal

10/10
Exceptional
David, 30 Nov 2023
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Mazatlan

The in House Restaurant was fantastic .The room service is the Restaurant and very affordable.Overall 10 and they arange transportation if need.

2/10
Poor
Frank, 24 Nov 2023
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Some of the food staff made it a bad experience

10/10
Exceptional
Sergio, 28 Oct 2023
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Las condiciones de la alberca necesitan mejorar

8/10
Excellent
Brian, 21 Oct 2023
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I like being close to everything

10/10
Exceptional
Dagoberto, 21 Oct 2023
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Excellent service throughout our stay.

10/10
Exceptional
Joseph, 12 Oct 2023
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Love the property beach side great resort

4/10
Poor
Dora, 02 Oct 2023
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So Dirty

6/10
Fair
Miguel, 29 Sep 2023
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Terribly waiter service around pool area

10/10
Exceptional
Elsa, 19 Sep 2023
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Very clean, friendly staff, convenient to restaurant

10/10
Exceptional
Hector, 12 Sep 2023
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Everything was good,

10/10
Exceptional
Norma G, 30 Aug 2023
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Estuvimos muy contentas mis amigas y yo, solo que que el lobby hace un poco de calor hacen falta unos ventiladores

10/10
Exceptional
Saul, 29 Aug 2023
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Great place but pool needs attention.

10/10
Exceptional
Yvette, 26 Aug 2023
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Everything was great

2/10
Poor
Richard, 20 Aug 2023
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My wife and I booked a room at this property for 8/17 - 8/20. Hurricane Hillary sort of came out of nowhere and we needed to cancel our trip at the 11th hour. When I asked if we could simply receive a credit (vs. a refund), I was informed by the front desk that there was no hurricane in Mazatlan and therefore they wouldn't work with us. There is video of people in Mazatlan walking through the hurricane later that day. I understand that they are running a business, but it seems like they had a chance to gain a lifelong guest and, unfortunately, they blew it. Oh well.

4/10
Poor
Dariella, 18 Aug 2023
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El hotel esta en pésimas condiciones, super deteriorado y una de las albercas cerradas. Lo único bueno de este hotel es el restaurante que tiene comida deliciosa a toda hora y a super buen precio.

4/10
Poor
Nora Elia, 17 Aug 2023
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I don’t recommend staying here. Customer service sucks.

4/10
Poor
Armando, 16 Aug 2023
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I was there last week our flight arrived early was not able to check in until 3PM not 15-20Minutes early it had to be 3PM which was super annoying traveling with 2 kids they didn’t even offer to take our luggage staff wasn’t nice at all, half of the pool was closed they said because ocean was way too strong but we noticed there was a super big crack on the cement next to the pool so my guess is making an excuse up. The humidifier was leaking a lot of water also When we would shower it smelled like sewer. Will definitely not be staying here.

8/10
Excellent
Ricardo, 09 Aug 2023
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Everything was good, the beach, location, service, the food at the restaurant was great, but the main pool was closed during the days we stayed.

10/10
Exceptional
Yvette, 09 Aug 2023
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Was a good value, I wish the pool was open the big one, we need a bigger pool , too small , super clean the rooms excellent and the Restaurant .

10/10
Exceptional
Alba, 07 Aug 2023
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Excelente lo recomiendo todo el personal muy amable.

4/10
Poor
Mayra, 01 Aug 2023
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No ac in the lobby, reception clerk was rude, I gave her my Id and she threw it to the counter, the staff waitress was rude over at the pool bar, they forgot my order and instead of trying to fix they were more concerned over who was right or wrong. The place is old. Too many kids in the pool bar area. Kids splashing around us which cause water to splash in our food/drinks. Rooms too old. Not enough food options. Alcohol not much of a variety. Housekeeper king and maintenance people very nice.

8/10
Excellent
Juan, 18 Jul 2023
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I Like my stay with a very nice view off the ocean

10/10
Exceptional
RAMONA LETICIA, 08 Jul 2023
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Everything nice place

10/10
Exceptional
Flor, 07 Jul 2023
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in the centers of the cities

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