The Holly Hill Inn

9.2

Wonderful

302 Guest reviews

9.2

Wonderful

302 Verified Reviews

Read all reviews

Cleanliness9.4/10

Service9.4/10

Comfort9.0/10

Condition9.0/10

location8.0/10

Neighborhood9.6/10

Amenities9.2/10

Lovely stay

Last minute night away just what we needed. Lovely stay, would recommend if staying in the beautiful Richmond town.

Ace

Really enjoyed our stay while visiting Richmond, breakfast was great too! Only one small gripe that the shower was'nt good, the dials were back to front, to get it warm it had to be on cold and when it was warm it was a trickle.

Idyllic setting

Fabulous location, food and service. I will definitely use this Inn as a base for exploring the local area in the future

Comfortable - excellent food

All good, except radiators not turned on.

Dreadful service & misleading details

Booked for bed & breakfast with normal property details on hotels.com. Had cancellation to 24 hours before. On arrival, I was told by staff that the kitchen had been totally removed for ‘maintenance’ purposes so there was no food available & breakfast would cereal only. I stated I wouldn’t be getting the service I expected so she went for her manager. When I asked why I hadn’t been informed of the this prior to my cancellation period expiring, I was told the kitchen issue was an ‘emergency that day’ & therefore unforeseen. I just don’t believe this because how were they able to identify a fault, get tradesmen in & totally strip out a kitchen in one day? Also, if the fault related to plumbing, why take out the kitchen cupboards & carpentry? This is only done when re-fitting a kitchen & this type of work should be communicated to booked guests. I was told this shouldn’t be an issue as my breakfast was ‘free’ The price was advertised as bed & full breakfast which now wasn’t available but they also told me breakfast isn’t served before 9am which isn’t advertised anywhere on their property details. I started work at 8.30am so I would never book a room with breakfast after 9am so this was misleading but she stated ‘I should have called ahead to ask’ Why would anyone think do this when a vast majority of hotels serve breakfast before this time? As a final insult, they refused a refund because the cancellation period had expired. Hotels.com were also totally ineffective in helping me

We finally got to The Holly Hill Inn, due to the weather (snow) we were contacted a couple of times by the staff, warning us about the weather, which was nice. When we arrived the staff were so friendly and helpful and we arranged to have food in the restaurant, which was first class, and the breakfast in the morning was just as nice,, so highly recommended this place…. Definitely booking again thank you

Unfortunately not recommended

Good breakfast with friendly service. But the room was tired and dirty; the bed was uncomfortable; and the room was freezing because no heating was provided in November.

Absolutely perfect from the start to finish. Staff so friendly and welcome dogs, food was excellent, hotel room was fab. Definitely will stay again, most comfortable stay I have ever had taking my dog with me and he is not a small dog ( Rhodesian Ridgeback) but they made us so welcome. 10 out of 10

It was fine. Staff friendly and helpful. Room ok and bed comfortable. Couldn't get shower warm enough to have a shower. Overall, so-so. But location was great and we enjoyed the short walk into Richmond and around the town.

Superb views over to Richmond Castle from the large garden. Dog friendly in all areas. Lovely breakfast. Walkable into Richmond town in about 15 mins although he Inn sits on the blind corner of a quite fast road so care needs to be taken.

Room was clean staff very friendly nice location

Lovely staff. Ground floor room perfect for an older couple and with magnificent views. Very thoughtful basket of 'extras' in the bathroom. Fab breakfast.

Lovely big room, lovely big bed, lovely big bathroom and lovely view. Attentive and friendly staff.

Bit unsure about checking out as we had to leave early

Great location and views of Richmond Castle

We had a nice big room which provided everything we needed for our stay. It’s a lovely location with great views across to Richmond Castle and the town, so you can sit outside and have nice food and drink with the views. It’s a short 10-15 minute walk into the centre of Richmond.

Great location and views of Richmond Castle

We had a nice big room which provided everything we needed for our stay. It’s a lovely location with great views across to Richmond Castle and the town, so you can sit in the beer garden and have nice food and drink with those views. It’s a short 10-15 minute walk into the centre of Richmond.

Lovely stay for one night. Staff were friendly and helpful. Room was comfortable.

Comfortable stay. Friendly staff. Service a bit slow at times.

Quiet location within walking distance of the town centre. Comfortable room, friendly and helpful staff. Good beer and tasty food.

Great breakfast 😋

super friendly staff

super friendly staff

Reasonably priced B and B

Big room. Dog friendly. Breakfast good ( served 09.00 until 10.30). Free car parking. 20 mins walk to Richmond.

Attentive and friendly staff! Great breakfast and lovely room.

Lovely setting, excellent views, very comfortable room, staff friendly and helpful

We stayed for one night whilst visiting family. The room was clean and comfortable and we slept very well. We had a lovely breakfast the next morning. Would recommend.

I LOVED the horses outside my window each morning. The staff was very kind.

This is very conveniently situated close to Richmond. It does require a hill climb though either side of the river. Welcome very good, shown to my room and provisions of Milk and Water checked. Coffee wasn't replaced on the second day though and No Housekeeping done to the room, which wasn't too good. Shower OK, but there wasn't really anywhere to put Shampoo and Shower Gel, which made things a bit awkward and no hairdryer in the room. Bar area very good and drinks good quality. Full English Breakfast excellent, but my own personal preference is to have coffee at the end not at the beginning as it was cold by the end of Breakfast. I would say overall my experience was good, but there is room for improvement.

One of the friendliest places ive stayed. New management since my last visit but i think she's got it sorted. Breakfast is a little late for my work timetable but an excellent sausage sandwich doggy bag provided instead. Great choice of real ale. Thank you

Wonderful location, the views are outstanding Room is fantastic, clean and huge Staff are very attentive and there is nothing I would want to change

A great place to stay - plenty of parking, good food, great views, helpful staff, steep hills.

Clean and comfortable room with an excellent cooked breakfast and friendly staff.

Excellent rooms, great views and staff very friendly.

Bedroom & en suite furnished to a high standard with extras beyond what I expect from such a property. Even a miniature fridge with fresh milk in my room instead of the usual uht. Hotel run by two girls who are natural and welcoming. Food was excellent and bar prices and measures were very good. The bar & foning area has a comfortable atmospey

Disappointing Stay

The room we were given was nice, however the mattress was soft and dipping and you could feel the springs. It definitely needs replacing. There was a pair of black thick used tights left next to the bin in the bedroom. There were no cereals, fruit, yoghurt etc. put out or offered at breakfast you had a jug of orange juice on the table. During all my stays in hotels, guest houses and there have been plenty, there has always been cereals etc. You were offered a cooked breakfast. This came with two halves of toast with a pat of wrapped butter on each piece which had melted so you didn’t have to use a knife to butter your toast you just poured it on and your hands were full of melted butter. There were no side plates to put the butter wrapper on. The mugs of coffee were given to us on a not very clean tray. We were disappointed with this stay as the reviews for this hotel were good. However rumour has it that it has just recently changed hands. We saw a welcoming sign with the names of the previous owners placed in a bin outside.

Warm, welcoming, excellent value for money

Very warm, welcoming. Great value for money. Lots of really thoughtful touches in the room, fresh milk, toiletries, slipers, nice tea and coffee. Excellenr breakfast. Would definitely recommend.

Absolutely charming and beautiful Country Inn. I was made to feel very welcome, almost family like from the minute i entered. A modern yet Olde world feel bar area, The food was amazing and freshly home cooked and the staff were more than accommodating in every way. Room was lovely and amazing views over Richmond. I highly recommend anyone visiting this area to book in to this fantastic place. Thank you

Friendly hosts, fantastic food. Lovely night away

Welcoming staff and location. Highly recommended.

Great place to stay

What a beautiful inn… really lovely.

A great place to eat, drink and rest

The staff could not have been more helpful especially whet it came to me needing an early start. The beer was great especially the Wensleydale beer. As for food, good wholesome and perfect for a cold winter's night.

Lovely helpful staff and friendly locals.

Lovely couple of nights spent here.Nice country pub great food and comfortable rooms. The staff and locals were very friendly and welcoming.Great that they are dog friendly and the staff were really accomodating.

Highly recommend

Arrived pretty late in the day and although the kitchen had closed hosts were kind enough to still prepare some food for me. Very friendly and helpful reception, room and bathroom were spotless and courtesy basket in the bathroom contained everything you might need. Mini desktop fridge had fresh milk in it for tea / coffee etc. which was a welcome change from the usual milk pots! Lovely views over Richmond from the rear of the pub were an added bonus.

Perfect

Lovely place to stay. Friendly staff/owners, nothing is too much trouble. Clean and great value, lovely cosy atmosphere. Rooms are great needed for nothing. Gift baskets and other facilities were brilliant, we will be back!

Overnight Stay

Amazing stay at Holly Hills Inn Friendly hardworking staff and comfortable clean accommodation good food friendly locals and loads of atmosphere Would definitely recommend a stay

Whilst the room was a good size and clean, unfortunately the en-suite shower didn't work. At best there was a tiny, scorching hot dribble which you could barely wash soap off with. Although after about 2 mins, that stopped completely and I ended up having to wash myself and rinse my hair with a mug filled up from the sink. I mentioned this to a couple in breakfast who said they'd had the same experience. I raised it with the owner on reception, who was extremely rude. Apparently the accommodation is very good value for the local area, which seemingly excuses having an en-suite which doesn't work. And in the same breath, she then told me that they'd had problems with all the bedroom bathrooms and had a plumber out recently. My advice? Save your money, please! Go choose one of the other lovely B&Bs that are all around Richmond - don't waste it here.

Lovely room with everything we needed & some lovely touches in the hospitality box. Breakfast was perfect. Amazing view from the room. All staff very friendly & extra helpful. We shall certainly stay again.

Spotless

Spotless

We had a lovely stay for a family wedding in Richmond. Rooms are lovely and the location and views were great. Our meal on the evening was great and couldn’t fault the breakfast made to individual order. The only issue was our shower wasn’t working too well but didn’t spoil our stay and I’m sure they’ll have that sorted quickly . Staff were very friendly and helpful .

Fantastic stay, staff were wonderful, friendly and very accommodating. Food was spectacular. Loved everything about this property and would definitely recommend it.

Great stay…..will be back!!

Stayed here for a quick business trip!! Great friendly service!! Outstanding breakfast!!

Value for money

Very good value for the price. Good location. Very friendly staff

You have a steep drop/climb if you want to walk into Richmond, or a fiver for a taxi. Room 3 was warm with no pub noise in the evenings. Menu was limited, but the chef fell over backwards to accommodate "specials". Daily room serving was barely adequate. Nice views from the pub garden over Richmond.

.

Absolutely beautiful room immaculate luvly staff and food and breakfast spot on . The views are amazing. 10/10

Debbie and Paul are excellent hosts.All staff were friendly and efficient.Room very clean and comfortable.

Great little place. Our family occupied 2 of their 4 rooms and they were spotless. The breakfast in the morning was all locally sourced and amazing. The locals that came into the bar were great fun and the staff were brilliant

Very friendly and attentive staff , nothing was to much trouble , room was clean and comfortable , food was excellent , definitely recommend and hopefully we will be back next year with our dogs as it’s very dog friendly 😁

Lovely stay

Lovely stay

Great hotel

View from my room

Great little family run hotel , good good , clean , excellent rooms I will be back

Great Value

Great value!!!!

What a place!!! The food was unbelievable, the hosts couldn't do enough for you, the views were amazing, Seriously can't wait to come back here!!

Fantastic views

Lovely room with great views of the town. Staff were really helpful and allowed us to check in a little earlier. Lovely full English breakfast included. Just less than a mile out of Richmond but steep walk back up the hill. Would stay again.

Stunning, beautiful views, staff very friendly, good food, good ambience and friendly locals, would certainly come back if in the area.

Staff very friendly , very clean loved the view of the horses etc out of the window , just mattress a little outdated , too soft in the middle but apart from that excellent , enjoyable stay

Lovely staff, cracking breakfast, comfy room with lovely views. Definitely stay again !

Amazing

Fabulous setting. Holly Hill is clean and friendly with lovely food. Stayed the night before a Christening and was made very welcome. Rooms are spacious, comfortable and clean. Had a meal which was lovely. The room for the Christening was stunning and the buffet was one of the best. Will definitely be returning.

It is a beautiful pub with extremely large bedrooms. The bed in room 1 was flund to be a bit lumpy and there was no heating in room 3. Dinner and breakfast were excellent.

Lovely view from bedroom window, quiet and value for money.

Will come again

The service was brilliant and the breakfast was excellent.

We liked everything about the property and the staff were really friendly and palite

This property was wonderful for my night away, clean and well presented. Very friendly staff, great cooked breakfast too.

Comfortable place to stay

A very nice inn and spacious rooms with lovely view over the surrounding countryside and Richmond. Unfortunately the heating was not working properly and so was a bit cold in the room although it was the coldest night of the year. An electric heater was provided to help boost the temperature.

Holly hill inn

Very friendly and helpful staff, very comfortable room with excellent view and breakfast was lovely. Definitely stay there again.

Room was spacious, bathroom clean but could be updated. Welcomed by a nice barman, new to the job but was very kind and helpful. Very tasty breakfast served by a polite, friendly chef. Only problem was the manager who was rude and obnoxious, belittling staff and ignored customers. Whilst eating breakfast the manager arrived and started shouting obscenities at the chef, swearing in front of young children trying to eat their breakfast in peace. On checkout my key was taken by the cleaner who was also very polite whilst the manager stood behind the bar and didn’t acknowledge me. Lovely place to stay with a good location but new management is definitely needed.

1 night stay

Very pleasantly surprised at a large well appointed room, en suite was spacious, if I were to nit pick which is a stretch, the shower could have been more powerful. The only thing I could fault, from the welcome to the goodbye after a hearty full English we were well looked after.

Had a lovely stay. Highly recommended. Everything was excellent from start to finish. Thank You

Cracking

Excellent place to stay. Rooms big,fresh and very very clean. Good food and drink. Great breakfast sets you up for the day. Very friendly and relaxed atmosphere. Definitely return.

Everything was okay apart from the breakfast was poor

The room was clean, well & nicely furnished with walk-in shower in a large en-suite. We felt comfortable and cosy in the room Didn’t use the TV but had Tea & Biscuits which welcome after a long journey. The Bar is cosy and welcoming. We spoke with staff and other patrons and found both to be welcoming and helpful. The food was very good. We ate in the bar rather at a restaurant table but food and service were excellent. Breakfast was an equally good experience. This is a fine place to stay and we have no hesitation in recommending this Inn.

G

Brilliant stay

Clean room, Comfy bed, Fantastic breakfast

Large family room

Large downstairs room with huge kingsize bed, and a small single if needed for child. Hot water in adequate large shower cubicle. Large family room with plenty room to move around and seating space. Nive view over fields to livestock. Nice giew of Richmond in sunny beer garden. Some noise from upstairs guests , and stairs going up, and entrance doors being left to slam behind people. Quiet after they had settled. Breakfast adequate, but missing on details. Eg.no small milk jugs on table for hot drinks, so had to use large milk jug by cereals. Had to ask for juice glasses. No refill offered of small pots of tea, coffee. No freash fruit, yoghurt offered as at other b and bs during our Yorkshire tour. Staff doing their best to be friendly and helpful but think maybe new to the business, and sure they will pick up on the little things. Hilly 10 min walk into town, not a problem for us , maybe for some. Nice not to have to worry re parking. Didnt try bar food as im an awkward veggie, but all whom signed the guest book said it was good.

Nice friendly inn, comfortable large bed, good food and atmosphere

Enjoyed the pub, stayed 2 days room not replenished after first night, had to keep asking for tea coffee milk etc etc when l asked was told would repleish but they didn't.. Room would benefit from DND/Make up room sign also....

The food was a bit slow in arriving, maybe limited staff, both for breakfast and evening meal. The views of Richmond were fantastic from the beer garden, especially the giant castle. The bedroom and shower facilities were excellent and tea and coffee making in the room with TV, all we needed. Good opening windows. Maybe a fan in a heatwave?

Clean, comfortable and professional staff

We had a lovely room which was very clean and comfortable. Tea and coffee and the usual other things in the room. Staff were friendly, polite and professional. Food was good and filling.

The Holly Hill Inn, is a lovely place to stay. The staff are very friendly and very welcoming. Me and my partner would definitely go back for a stay again.

Course on customer service required!

Apart from the housekeeper who was friendly and welcoming the owner and his assistant were very inhospitable making us feel like we were more of a nuisance than guests. The chef had walked out recently so we were given a continental breakfast which was poor and no cooked breakfast that we had paid for. The mattress on our bed was also ready for replacing.

Will stay again

Lovely stay ! Nice clean , literally only reason it’s 4 stars is no cooked breakfast which they explained they don’t have a chef so will defo return when they have one , beautiful views from room about a 10 min walk into Richmond and enjoyed the exercise up the hill 💛

Amazing view

We stayed in room 4, up stairs, and it had an amazing view of the nearby countryside overlooking Richmond and the castle. The room itself was very spacious and had all that we needed. Unfortunately the pub was not doing food so we had to go back into Richmond the night before but the breakfast was a good portion of Full English plus cereal and set us up well for the day.

Very pleasant overnight stay

Had a lovely overnight stay. The room was spacious and comfortable, had TV, WiFi, good shower, comfortable bed and great views. Enjoyed the breakfast, and also had a delicious home cooked evening meal. Would definitely recommend staying here.

Great stay, dog friendly and good food, sausage for our dog

Lovely friendly hotel with easy access to Richmond and a lovely view towards the castle.

Excellent stay. Room quiet and excellent breakfast. Would definitely stay again. Would not hesitate to recommend if visiting the area.

Nice Place

Very comfortable and welcoming. Breakfast good and evening meal also enjoyable n

Good value and great hosts.

Warm welcome on arrival, room large and spotless with lovely view across to the town and castle. We ate in the pub which offered a more limited choice than appeared on the web site but the food was great and was good value for money. Breakfast was also good. Bed was huge but matress was a little tired as were the curtains. Overall a good stay .

Clean, cosy and dog friendly

Quiet stay with the husband and the dog. Checked in to a lovely clean room, with excellent view. Walking distance to Richmond if you're fit and dont mind hills, if not its 5 mins by car. Made it back up cardiac hill to a warm welcome and a cold pint! Seated for our evening meal by the log burning stove, the dog was happy! Food was amazing and cooked to perfection, just say managed dessert too! Lovely warm atmosphere with friendly staff and locals! Comfy bed, with crisp white sheets and perfect pillows. Breakfast.. wow.. we both had full english and it was all cooked to perfection.. the sausages are amazing!! Overall had a lovely stay in this warm and cosy, dog friendly B+B. Will defo be back, thanks so much Lesley, Butch and the team 😁

Great breakaway! We will be back

Friendly staff, seriously good old fashioned pub food. Warm and cozy, large bedrooms and large en-suite. Views from dual aspect windows were amazing overlooking the rolling countryside just outside Richmond and across part of the outside of town and castle. Breakfast delicious and very well prepared. The bed in our case was 2 singles that fitted together. It looked like it needed new mattresses, but actually they were very comfortable and we both slept extremely well. We stayed for 2 nights and didn’t wake up until after 7:30 either morning, which is really unusual for us mo matter where we stay. Fabulous place to stay.