Terrazas del Caribe Hotel

9.0

Wonderful

264 Guest reviews

9.0

Wonderful

264 Verified Reviews

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Cleanliness9.2/10

Service9.2/10

Comfort9.0/10

Condition9.2/10

Neighborhood9.0/10

Amenities8.6/10

The property itself was gorgeous with lovely and convenient layout. It is NOT close, nor did it feel safe, to walk to the beach. We had a car which was kept in a safe lot, security guard was never seen. We didn’t buy the breakfast and got to wear a bracelet that made sure we kept away from the breakfast buffet. Kids in the pool made relaxing at night difficult. Not kids fault, just don’t expect peace and quiet. The air conditioning was fantastic but the furniture in the room was scant only had the bed. No place to sit. Very clean though. Would stay again, but felt like it was advertised as more than it was. Be prepared for more family friendly than convenient couple time.

Las áreas comunes del hotel son muy bonitas y cuidadas, el desayuno excelente, pero la habitación no era cómoda y el trato en recepción no fue el mejor.

Don’t stay

I Won’t stay again You can hear all the noises from all the rooms Price versus room quality not good It only has a beautiful pool

Very comfortable ☺️

Super nice say and good staff! We staffed for 8 nights and loved it.

Podría mejorar en servicio y calidad en general.

Excellent property. The staff is friendly, knowledgeable and professional. I felt welcome and cared for from arrival to checkout. The breakfast was delicious and changes a bit day to day. The room was spacious and clean with all the amenities you’ll need. Highly recommend.

They would have received a much higher rating but my first room had two large dead roaches in it, the bathroom smelled of mildew and there were mosquitos everywhere. They moved me to a room that had none of those issues so that was the only reason why I gave them an AVERAGE

Exceptional service, a home away from home. Beautiful surroundings, fun and tranquil all at the same time. Highly recommend

Beautiful property, only downfall drinks at Barr were expensive!

Las instalaciones son hermosas. Yo tomé el apartamento de 8 huespedes pero realmente no es apropiado para 8 es Super incomodo, las personas del mezanine fatal la incomodidad imposible no pegar la cabeza y abajo ponen una cama doble en media cocina mas fatal aun. Por otro lado me dijeron que solo me daban un parqueo y yo como, whaat? Como es posible que si rentamos un apartamento para 8 solo haya campo para 1 carro?? Al final me Cedieron el Campo pero me Pareció incorrecto el approach.

Restaurant service is very, very slow, they don't have enough personal to manage it. Between the arrival to the table to the main dish can take an hour !!!!!

We really enjoy the stay here, very clean and excellent service in all areas ( restaurant- reception and pool (special thanks to John!)

Lovely resort tucked away from the hustle and bustle of the busy town. You wouldn’t even know it’s there. Need to have coffee makers in the rooms along with access to communal water and ice. For the price, it was expensive.

Great property & service, average rooms.

It was a great stay. The grounds are impecable, the workers a delight, the food a d drnks were amazing. The rooms were ok. Not great. Just outdated and old, no nightstand lamps. We had a very dark room behind the bar.

De las mejores opciones para visitar la zona

I had to check out early and nobody was around. I went back to the room to try and call someone; my room door malfunctioned and I could not get out. After 20 minutes I reached someone at the resort. He broke open door for me. I paid my 3 drink balance with cash and wasn't able to get a receipt. I also had concerns because I was asked to write my credit card information down at check in; I asked them to destroy it when I left but he said I would get it upon checkout. Since nobody was there at checkout they still have my information.

The hotel is great. Nice all the way around. The only downside is the road to get to it and the other properties around it a very poor and run down. It is secluded and you don’t see any of the other areas so it doesn’t distract from your stay. Since it’s I. The rain forest we were awakened around dawn by the mono Congo Spanish. Or whaling monkeys in English pound cry. You’d think it was a lion. Neat to go out and see in the trees

Personnel is totally customer oriented and friendly.

Our check in was delayed for 30 min .

Great place for a vacation in the Caribbean!

The service at the restaurant was amazing. Customer Service is an A+++++. The structure of the hotel is in very good shape!

Best value for the money. We stayed here two nights, surrounding is very beautiful, we got to see dart poison frog, Iguana, monkeys, sloth, and variety of birds morning and evening around the hotel. Location is quite and walkable to the beach, restaurants and shops. Food at the restaurant is very good, my kids had pasta and it was one of the beat pasta we had on the trip with fresh ingredients. Staff was very nice. Overall we ranked this place very high compared to other places we stayed in Costa Rica.

Improve furniture and make space usable.

It was large but empty bedroom. No usable closet space no hangers no hair dryer. I had to place my luggage on the floor. No furniture at all

We really enjoyed our stay. Terrezas had a great pool that was open until 10pm. The property was beautiful and a 10 min walk to the beach. The front desk staff was great with providing information on excursions, off-site dining, and ordering a taxi when needed. We would definitely stay here again on our next visit.

The road to the property was extremely narrow and unsafe.  It was unpaved and full of sharp rocks and damaged our car tire.  When we finally arrived at the hotel, the check in was quick and good.  The hotel clerk showed us to our room and informed us the drinking water was unsafe.  He further explained that the hotel provided us with 2 small bottles of drinking water for this reason.  He also informed us we need to pay $2.00 for each additional bottle of water (what OMG!).  The room and restaurant smelled like sewerage.  Our room was sparsely decorated.  The bed was extremely uncomfortable and very small.  The bathroom was ok with hot water.  Many insects were in our room.  The electricity continued going on and off.  The TV was without any channels and was extremely small.  No electrical plugs near the bed for charging your cell phone.  Also the small shelves near the bed were leaning down causing whatever you put on them to fall off.  My $175.00 bottle of cologne fell off and broke.  Basically this was a cheap hotel disguised as a nice hotel.  Extremely cheap finishes and content.  We ended up leaving 1 1/2 days early because we could take it anymore.  I think you can find a much better value and safer hotel in the area!  They should close the hotel if the drinking water is unsafe!!

Un hotel super bueno maravillo

un grandioso hotel super bello limpio y calidad versus precio excelente la atención del personal maravilloso la piscina grandiosa sin lugar a duda un hotel para volver a visitar.

Rented the apartment with a kitchen. Stove worked well and microwave.there was not a spatula which was a bummer when I was making pancakes. Pool was beautiful and clean. We did not eat breakfast there bc there were other places where we could eat for less, and we had the kitchen in our apartment. It is a walk to the beach but. It bad. I did it every morning and loved my morning walks on he beach. Could hear howler monkeys from hotel and that was great. All the staff was great.

We really enjoyed our short stay. Reception was so nice and very helpful. I wish we could have stayed longer. Didn’t use the pool much, but it looked nice.

We loved our stay here. The staff is wonderful and the rooms are nice and spacious. The pool area was great and the meals were delicious. Highly recommend.

The apartments are perfect for a family and include all necessary things needed for the kitchen. Nice pool. The staff was amazing and went above and beyond to assist us with excursions.

Amazing property

Nice and clean. Friendly staff.

I did not like the Loud music on Saturday night. The hotel is not that close to the beach. I like the pool and the apartments were well equipped.

Pro: the staff are a gem, quick and eager to please with a smile. Contra:Property is beautiful but far away from center, must pay a cab to travel to and from property. They should also provide access to a washing machine for those who prefer to wash their own clothes. The walls and ceilings are thin. You can hear sounds coming from other guests. Overall, had a great experience.

Great customer service. Property is conveniently located near restaurants and grocery stores. Near the beach.

Beautiful property! Large private apartments fully loaded with everything you need. The staff is super nice and caring.

The staff was very professional and very friendly

Adore them

Everyone there is so helpful and understanding, even if they didn’t understand English. It was a 10/10 experience.

Amazing

Staff was wonderful! Room was so big and amazing! Beautiful hotel with great drinks from the bar at the pool! I would highly recommend this hotel !!

The owner took care and thought about this property and his staff. The only down fall was a poor Wifi and the location up the hill, with a vehicle it’s not a problem but we had bikes.

Staff was friendly. Property was clean. Communication was clear and attentive. Cons- long walk to get to the beach

The property is much nicer than it appears in the pictures

Really beautiful place, very safe, 7 minutes walking distance to the beach

Great stay in Puerto Viejo !!

This place is fantastic. Unit was super clean and modern. Beds very comfortable. Staff is fantastic, super friendly and responsive to every request. Beautiful pool area, great drinks and food. Morning coffee on the outside terrace was a wonderful way to start the day. The only downside is that it really not walkable to the beach, you must take your car but this was a very small inconvenience and only takes a few minutes. Mix of clients from all over the world. An added bonus is that the owners of the hotel also own a restaurant in Puerto Viejo called Cafe Viejo which served some of the best Italian I have ever had, so much so that we ate there 4 times !!! Great vacation and would stay here again without hesitation.

Volvería sin pensarlo

Tuvimos una muy grata experiencia. Lo mejor sin lugar a dudas es la amabilidad del personal. La piscina y el aire acondicionado.

Extremely nice place! Recommend!

Everything was perfect here. Staff is amazing. Clean, modern and comfortable villas! Nice pool. We didn’t want to leave

Excelentes vacaciones

Mi familia y yo pasamos unas lindas vacaciones. El Hotel seguro, habitaciones amplias , cocina equipada, limpio. Talvez mejorar la señal de internet seria lo unico. Pero seguramente volveremos y lo recomendaremos

The staff is excellent on helping you. The only down side is the electricity goes off for one to two 🕝 hours but is not their fault is the whole town. They might want to have a gas generator for the occasion.

The apartment was really clean. My brother, who was staying in a nerby place, was able to access and visit me, as a guest with a special bracelet, the days we were there. I really liked that they checked every person coming in or leaving, so you know the place is safe.

Beautifu in the middle of lush greenery.

I highly recommend this place for your next visit to Puerto Viejo. The service is exceptional. It is very clean and sooooo beautiful in the middle of the forest. Do not hesitate to book here.

There's only parking for 1 car, when the apartments are for 6 or 8 people. The other car needs to find room around if there is some. Really loud music until 10pm One room for 4 people and the other was a bed in the middle of the kitchen/living room, with no storage. Needs a couch or something other than chairs. Good food Great service, they helped us with what we need really fast.

Nice and clean. Very helpful staff. Nice location.

The property and the apartment was very cleaned and well kept, the employees were very polite and attentive.

Beautiful pool. Had everything we needed, AC , kitchen and comfortable beds. Liked that they provided a jug of water since the water is not drinkable at the property . Would of liked a way to exchange towels during our stay and more information in the unit about services at the resort, restaurants and activities in the area.

Great service, clean, safe and great parking with solar pannels and dog friendly!

Bastante bien

El alojamiento está bastante bien sobre todo para familias o grupos, pero NO tiene vistas al mar; para llegar al mar hay que andar 5/8 min y muy alejado del pueblo (hay que ir en taxi). El servicio muy atento pero es lento (habitual en el país).

Prima Esperienza a Puerto Viejo

Siamo stati due notti. Il soggiorno è stato meraviglioso. La struttura è bellissima, tenuta alla perfezione. Ha tutti i confort possibili. Il personale è estremamente cordiale e disponibile Raccomandatissimo

The property was spacious and clean. Staff was kind and helpful.

The hotel manager Cesar is wonderful and the staff at the front desk are very kind. We ended up staying days longer due to the area getting heavy rainfall and flooding. It was unexpected But we are so glad to have found this place

Comfortable | Family Friendly | Scenic

Amazing place to stay for multiple people. The grounds were well kept and looked beautiful. The rooms were like little villas that included a kitchen area. Firm mattresses on the bed and good AC units. Also very secure as there is a guard 24/7 at the gate. The staff was friendly, cute and attentive but there were limited food options at the restaurant.

Worst experience ever at any hotel.

By far the worst experience in any hotel I have ever stayed in. There are no words to explain how traumatized I will be for life. There was a roach infestation under the mattress. See attached picture. We left immediately. We were given a refund but that is not enough. The hotel needs to be inspected before anyone else is allowed to stay there.

Hermoso hotel

Muy cómodo, tranquilo, y ampilo el apartamento estaba limpio, equipado (refri, cocina, microondas..) cuenta con aire acondicionado, la piscina hermosa y limpia, el personal muy amable y atento. Sin duda volveremos!

Staff was very friendly and accommodating. Happy with the location

Great Place for vacation, not for work

The place is really really nice, great location, near the beach, the only problem is that the internet is very very unstable, so I would say it would be perfect for vacation, but not for work.

El hotel está muy bien ubicado, cerca de muchas playas del Caribe. Las habitaciones son amplias, cómodas y bien equipadas. Lo único que me pareció extraño no tener era shampoo y acondicionador pero fuera de esto la estadía estuvo muy bien y definitivamente pensamos regresar más adelante.

wonderful small resort!

Beautiful resort. All the benefits of a resort and a rental condo. You had the same amount of space as if renting a rental home but the service you would get at a hotel/resort (daily house keeping, free amazing breakfast, pool staffed with a pool bar, security guard, etc). We loved it and will definitely stay here again if at all possible. Staff was helpful and kind, rooms/units beautiful and well appointed.

Es la tercera vez que voy ya que el lugar está muy bien ubicado las instalaciones son excelentes y permite tener privacidad El personal es muy amable

quiet place has kitchen which is nice when all restaurants closed due to Covid19

Staff with big hearts!!!

I spent 16 days alone in this marvelous hotel. I can’t criticize one single thing! The staff working there were all people with big hearts so i felt just as home. They did whatever to make me comfortable and happy. The apartment is grate including the kitchen. Loved the hammock on the terrace. I stayed in a deluxe apartment. Have it not been for the Corona virus I would have stayed for more days. Very close to the beach and easy to take a trip to Puerto Viejo and Playa Punta Uva etc on a bike. I will come back the next time I arrive to Costa Rica!! Thanks to all of you!!

Great hotel option

This was a great hotel! The staff was very professional and helpful. It’s a fairly new hotel, so everything is in good shape. The rooms were clean, good breakfast, the pool was also very clean. The entire apartment has two air conditioners, which is awesome. It’s a ten minute walk to the beach. My only complaints were that the walls were thin, so we could hear the family next door come in late and could hear their conversations. There was also a problem with tiny ants, so don’t leave one morsel of food out or any crumbs on the counters. Also, the floor boards in the apartment are very squeaky, so you could hear when anyone got up in the middle of the night to go to the bathroom. Overall, though, we would love to come back to this hotel. For the price, it’s a good value for what you get.

Smooth relaxing service.

Smooth relaxing service. Thanks those guys for such service, special the attendant at the Hotel Restaurant. Great breakfast by the way

Lied about ammentities .so left halfway thru stay, they agreed to give money back days didnt stay but its been a week and iam still getting run around about returning money. Horrible customer service

Perfect Place for a Milestone Bday Party!

I had a milestone birthday and decided to celebrate this one in Puerto Viejo. So 37 friends and family all flew in to help usher in this next phase of my life, and the majority stayed at Terrazas. I had people with very different travel styles and experiences from all over the world coming in, which could have been tough to navigate. But the great news is that most of them felt super comfortable and at ease at Terrazas. It has a lovely and relaxing atmosphere, and the pool is lovely. Most people also raved about the breakfast - it is a full, hot breakfast with eggs and rice and beans and fruit and other such yummy treats - and the hospitality - they all felt the staff was made up of beautiful people who went above and beyond and always had a smile and a kind word. We did run out of water in a few of the rooms on a few of the nights, which was tough for some of the older guests, but that was a problem indicative of a larger Puerto Viejo water issue. I must note that the staff was responsive in trying to address the problem. And at the end of our stay, the owner threw a little party to help me celebrate :) - we had limitless pizzas and drinks and an amazing Calypso Band. It was quite sweet. And the owner came and danced with us! Also, the day of my birthday, the staff ambushed me with a special pie and a happy birthday song. Thanks to Olga, Ramy, Jasmine and Josue, in particular, for helping to sort out such a big group and ensuring that we were well taken care of. Pura Vida!

Staff was great, especially Rami during breakfast.

no comfortable seating available in/outside the accommodation , music at the pool was too loud.

The service is excellent, the installations are great for traveling with family. And is located near great spots in Costa Rican cariban, hope I´ll be there again soon.

1 night stay

Me and my wife stayed for one night as we extended our stay in the area for an extra day. The check-in was easy and fast. They have rental bikes either for hours or for the whole day. The pool was in neat condition and actually deeper than most in one side

Property is beautiful, very peaceful and was perfect for our family of 4, for 4 nights. It was nice to have a bit of room to spread out and the deck was awesome. Breakfast was good with a wide range of foods. Staff were all very friendly and accommodating. Great bikes, with gears, for rent right from the hotel. Only bummer was hot water was a bit temperamental and our room did not have a safe. I think others did. Would highly recommend it!

Terrazas del Caribe

Great place to stay, nestled up against the jungle and a short walk from the beaches. We loved being awakened every morning by the howler monkeys. Extremely friendly staff.

5 Star Caribbean Hotel Experience

My family’s first visit to Costa Rica. A beautiful new and stunning property! Spacious apartment, with modern appliances and contemporary furnishings. Nestled in a emerald green nature setting. Professional and courteous staff. Large and comfortable pool area. Great restaurant with delicious meal selection. Terraza Del Caribe has it all! We love this hotel!!! A 5 Star experience. Highly recommended. Collier Family, Texas.

eat place

It is a great hotel and very helpful staff. The facilities are new and well equipped. The only thing was that it mentioned 2 rooms but it was one room plus a mezzanine. It was ok for our family but might be an issue for others.

A lovely place to spend 2 weeks. Staff and owners are super friendly and extremely helpful. We will return there, it is that good!

It was ok, the place is quiet so if you’re looking to relax it’s the right place, except for the music in the pool area.

The accommodations and facilities were exceptional. I requested handicap accessibility since we had my elderly mother traveling with us. The room I had reserved was on the 2nd level and not handicap accessible so Terrazas del Caribe accommodated us on the first level plus gave us an additional room at no extra charge to ensure we had enough space for all 5 of us. Their personal attention to our needs during our stay made us feel like we were family. The facility and its surrounding areas are immaculate. Thank you so much to Natalia who made sure we had everything we needed. We will definitely return. Thank you so much Terrazas del Caribe!

The tv had issues with the cable, found a condom wrap in the bathroom, receptionist wasn’t too nice, restaurant opened later than was scheduled

Tucked away and surrounded by trees you can relax! Also only

Perfect spot to explore the caribbean beaches

We traveled with 2 adults and 2 kids and spent 5 nights here. It was August, and for some of the time we were the only guests there! We had an upper room and had a TON of room and didn't even use all the beds. For us, it was absolutely perfect. We had a rental car parked in the secured and monitored lot (security guard at front 24/7 and automatic gates for lot). We were able to get to the beach quickly with our car. We used our full kitchen to do some of our own cooking when we didn't want to go out. The pool was the perfect size and temp for us to cool off after the beach. The staff went above and beyond to make our stay enjoyable - even loaning us a spotting scope to see some of the wildlife around the property. They do offer excursions, but we did not take advantage since we had our own car and had already spent two weeks in country doing a lot of activities. Wifi was fast and strong in the room. We saw a large iguana out our bathroom window, small colored frogs around the property, and toucans everywhere! I would definitely recommend it and would stay again. You can find my more detailed review on Trip Advisor.

Yo pondría opciones más económicas para desayunar y las 2 mañanas tener en la habitación cápsulas de cafe o hervidor de agua. Por lo demás todo muy bien.habitacion y bañovsúper amplios y los trabajadores muy amables

Muy bonitas instalaciones y el desayuno delicioso 😋

Très beau séjour

Cómodas habitaciones amenidades quedan debiendo

La experiencia bien en la habitación pero a la piscina le faltaban partes del azulejo y casi me corto el pie con una pieza suelta, la calle de entrada es un desastre ya que la calle es de piedra

Excelente lugar

Excelente, el lugar muy limpio y bonito

Excelente

Muy buen lugar para pasar en familia

El lugar muy bonito, todo muy aseado, la comida muy rica. Puntos para mejorar serían la conexión a internet porque es bastante inestable y los desayunos tipo bufet mantenerlos en baño María porque siempre está fría la comida. El jacuzzi no funcionaba.

Tres bel établissement

Seul point negatif le pdj , qui n'a été en buffet que le 1er jour.

Una estancia increíble, muy bonito el lugar con personal muy amable.

La falta de calidad se nota en los detalles.

En realidad el sevicio es regular, la limpieza es buena, pero algo fundamental como el colchon de la cama fue decepcionante. En el restaurante se equivocaron con lo que pedi y el plato de mi esposa estaba pasado de sal. Asi que decidimos no utilizar mas ese servicio.

E excelente

Si quieren ir a las playas del caribe este hotel es de sus mejores opciones , es un lugar bonito , limpio y acogedor. Es nuestra segunda vez por acá y cuando vengamos nuevamente al caribe probablmente vendremos acá nuevamente

Prima hotel. Ziet er mooi uit. Alleen de douche was niet fantastisch. Dit maakt het comfort iets minder. Verder vriendelijk personeel en prima eten.