We had a great time. Staff are great, room and bed was very comfortable. We will be back.

All in all great staff and place to stay.

Great

Awesome

Wonderful

It was amazing. Service was good depending who you deal with. Some staff are amazing with their excellent service and some not. Rooms were comfy, just minor things like cleaning, there was a lot of mould around the shower areas, thick dust on top shelf of closet. But other than that we enjoyed our stay and will definitely go back. These minor things won’t stop me from going back.

Beautiful property ..

Taumeasina was amazing. Gutted we planned prior and decided to stay at Taumeasina for 10 days then finish off the holiday at Sheraton. We regretted it we loved taumeasina the people service everything. We will be booking taumeasina for all future holidays in samoa

Service unmatched and property well maintained. Definitely should increase staff pay, as it was the service that made our stay the best!

What I enjoyed about Taumeasina was the family orientated environment. Good vibes at the bar and great place to just chill. What I did not enjoy was a handful of female customer service skills. Ladies behind the desk and on the floor were rude and gave attitude a lot. You would ask them a question and they will walk away and come back and answer you. Or the way they would respond over the counter was rude and the tone they use and the rolling of the eyes. Had no issues with the males. They were nice and always had a smile on their faces. Housekeeping was a 2 star. Had to call about 3 times throughout the day for plates and cups to be collected, for beds to be changed and made up. Rubbish to be taken and towels too. Had to also walk over to reception to request for toilet paper as no one came over and delivered any. Also a few of the nights there were 3 male performers and a lot of the dancers were doing inappropriate dancing while children were present. And lastly, we wanted to extend our stay there for one night. They kept changing their prices, communication skills from the manager and his staff were all over the place. They were all giving different prices until we spoke with the GM and he managed to sort it out right away. Otherwise great place to stay, just need to work on a few major things which will help with future bookings.

paradise!

beautiful location. great customer service. fun activities

Treat your guest fairly.

Almost tripped stepping out of the building with a one inch lip. Not clearly visible. Parking left something to be desired. Visitors take up the parking spaces and left the guests with out parking. On our way out the cleaning crew were just camping outside my room and no one offered to carry anything to my car that was parked further away from my room. Otherwise, good food options and more should be done with vegetarian and vegan food options. You don’t have good options

Very good service, in everything. Very happy, I

Best resort in Samoa. Staff is the best with their outstanding customer service. Love all of the water activities - my kids favorite. Food always tastes delicious. Ive stayed at Taumeasina four times and will continue to do so in my every future visit to Samoa.

Nice Stay, Food and Drink Options are quite expensive but plenty of Local dining spots to compensate for over priced Items. Overall comfortable stay

Great

Breakfast could be better

The maid and bellboy were excellent! Property was very clean and views were beautiful. The pool layout very beautiful but I believe it was due for a clean. I took a beautiful video of the pool but unfortunately it looked dirty in the video. All in all it was a great stay, Fa’afetai.💕

The resort was good and staffs were great but a few thing that was not great with us which were the aircon was leaking water all over the carpet from the first day and continue for 4 days until fixed. No water in the bathroom for a couple of hours, and the T.V didn't have pictures on most channel we turned it ourselves. overall lovely resort with the staff obliging at all times. Disappointed with some of the buffet menus e.g. seafood.

Good property let down by the food

Great place to stay, staff were always friendly and helpful. Will be back for sure!!

Very good overall

Our check in was really good. Very friendly staff. Breakfast buffet was great. The garden around the property is beautiful. My family especially my grandchildren enjoyed the fiafia night show Dinner for the fiafia night was a bit pricey and food wasn’t nice. Needs to improve in that area Some of us ended up ordering food on top of the $99 we paid. Overall it was a great experiences.

Loved our stay at Taumeasina. The workers provided us with superb service throughout our entire stay. Our room was in great condition and cleaned daily. Wish we stayed longer. Thank you to all the staff for making our stay an enjoyable one and cannot wait to return.

Nice modern property. The staff were friendly. Nice location at beach

Good

Close to Apia, relaxing, great spa, walk out your door to pools or safe swimming, snorkeling beach. Friendly staff

Well run hotel with plenty of staff on hand. Food of good quality and variety

It was beautiful!!! And the staff was AMAZING!!! Shout out to Visan at the front desk! He was super helpful and just so lovely! I love his energy and welcoming smile! My family enjoyed the wonderful breakfast and the modern apartment with a washer AND dryer! This is going to be my home away from home from now on, each time I come to visit my family!

The bed was a bit hard and the room was a bit dirty but it was good otherwise

In comparison with most other properties seen during the trip this was the best from the point of view of quietness, food, room condition etc

Okay.

Overall a lovely resort. The grand entrance and swimming pool gave an impression of luxury, however, the service was at times average (did not seem happy to be there) and the communal areas did not feel very clean. The room was lovely (aside from a large cobweb in the lampshade housing some small eggs), very clean and all the amenities needed for a small family.

Lovely staff.clean spacious dining and pool areas. Suggest some appropriate seating for older people round reception and pool areas.all very low and difficult for some to get out of or up from

Great stay!

The customer service is top tier here, loved our stay! Everyone was so kind and welcoming, always asking if we needed anything or if we’re okay. Such friendly & lovely people. Would highly recommend staying here, looking forward to our next trip. Faafetai lava, staff of Taumeasina!

Friendly staff good service

Great ambience would definitely come back. Attentive staff 10/10

Modern facilities. Washer & dryer plus full kitchen were so useful for our family of 5. Staff were accommodating and helpful.

Great staff. Very friendly. Great good. If you are a reasonable person with reasonable expectations, this place is perfect.

Beautiful resort, lots of activities and superb facilities. Highly recommended for a wonderful experience!

This accom does not reflect its price mark. We have been staying here the last 3years and we have slowly seen the downfall of this hotel. No customer service, house keeping is terrible, food is average at best and training of staff is none. I will no longer book our stays here due to our last experience staying here for 6nights.

Kids enjoyed pools and playground mum enjoyed the spa treatments. Restaurants on site make meals easy.

Lovely resort

There were some busy times when some things were not done. But overall a great time. The service from Dean (at activities) Jeremiah and Sam at the restaurant were amazing.

Excellent choice of hotel.

A good resort for families and first time travellers.

Beautiful resort karoke night was the highlight of our stay the staff are amazing faafetai lava

Two day stay! Taumeasina Island Resort

Upgrades from a room to 2 bedroom villa, nice surprise! Room includes Refrigerator microwave stove, top all the utensils, plates, etc. washer and dryer beautiful bathroom, good air conditioning and a lovely patio or balcony actually. Very warm welcome upon check-in we received flower lays, and a cold refreshing beverage. Activities non-motorized water, sports, as well as snorkeling equipment, and they were very, very nice and accommodating, really appreciated their assistance with getting the right size fins for my daughter. Breakfast buffet is fabulous and included with all stays. Bellmen exceedingly helpful and kind with our many large suitcases. Great amenities in bathroom and nice fluffy towels. Laundry soap also included. Bottled water and milk for in room coffee/tea in fridge upon arrival. Front desk quite helpful although they forgot our wake up call and also didn’t have our boxed breakfast ready when we had ordered it. Room service not great, would not recommend. Restaurants all quite good.

The rooms and facilities were immaculate. Breakfast was amazing and service fantastic. Only downside was the room service, my burger was burnt but otherwise, 5 stars all around

4 Workers really stood out John,Harry,Pesamino I think his name was and our lovely Darlene - Absolutely great customer service - they all went above and beyond for my family and I that all stayed at Taumeasina - My only complaint would be that the reception lady Renae was rude and not very friendly - the fact that she cut us off to serve people that were of a different race made us feel very uncomfortable and racially profiled - Everyone else at reception were gems - so nice and kind and very helpful with all our requests and questions- Tom the manager was great - he resolved issues within no time and his attention to detail and understanding of certain situations really was impeccable ❤️ thank you to everyone who made our experience and stay their worth while - we will miss you guys and hope to be back soon 😊

We loved our room was spacious and had everything we needed. There was nothing bad about the property

Staff was welcoming and helpful.

The welcome was lovely and checkin and check out were smooth and efficient . Porters were the best . So professional and quick. Proximity to town and transport was great. Helpfulness of staff was excellent . Choices for dining and the availability of assistance for booking activities was awesome. Having a gym and full service spa was an added bonus .

Very nice experience and kid friendly too, will be visiting again 😊

Great resort

Great resort and felt so relaxed and the staff are so friendly. We will definitely be back.

Loved the crispy cold AC, hot shower, very clean rooms, and room service was awesome!

Best place to stay at

A beautiful resort with extremely good customer service, clean and tidy.

Staff were so friendly and helpful, made our stay that extra better & welcoming!

The property is the finest in Samoa! The views were incredible. The beach and pool were perfect for keeping cool. The food was good, I didn’t get sick at all (I’m sensitive tummy). The activity boys were fantastic! I can’t compliment these guys enough! My husband got to cook on the imu and eat the delicious food! We made lava lava and did a snot tour. They have many options. The massage was the best we’ve ever had, 90 minutes and we felt like we were refreshed!

Amazing! Staff went above and beyond, big smiles great pool awesome Fia Fia night, close to Apia and central attractions yet when at resort feel a million miles away. Loved every bit of it☺️

Not really the place to have fun though. Bit boring stayed in my room or out and about the city. Going for swim not great because everyone can see you from restaurant and bar so felt uncomfortable walking past all wet ...not unless there was another entrance i dudnt see

Have stayed before so used to the 'palagi get served first before Samoan'. Disappointing but we live with it. The check-in staff were excellent.

Its like going to a resort from the 80’s. Bingo, Ladies night, bad music, food that is either deep fried or is smothered in a sauce from a packet. Housekeeping is terribly under resourced so I spent the 1st 6 days chasing towels and toilet paper as nobody came to service my room. Staff are very friendly but most of the restaurant staff really didnt have a clue what was going on Overall I think it is overpriced and has not had the financial backing to keep it at the level guests expect nowadays

Best of the best ever👏🙌

Customer service was superb!

Very friendly staff. Comfortable room

On arrival at Taumeasina we were pleasantly surprised by the warm service and greeting. The rooms are very comfortable and we enjoyed the comfortable bed, aircon and good sized bathroom… in fact we probably ended up spending a little too much time in our room due to this. The view from our room was very nice and we enjoyed great sunsets. Snorkelling off the beach was excellent and the pool areas were great for families and adults alike, though they could get a bit raucous! But the beach was generally quiet if we needed to relax. The food was good and the service was friendly. If you like a salad then we recommend the Caesar Salad with Prawns, great value. Pro tip, do not miss Karaoke Night on Mondays… great fun!

Pricey and not well maintained. Found creams etc behind our curtains

Best option on the island. Very much a westernised resort with pools, restaurant, air con and all the conveniences at a very good standard.

Price is very high but worth the cost.

What I like the most is the customer services was great, they put their efforts to help me to me the last minutes changes of my staying. Thank you so much. You all makes me feel safe and enjoy my stay. The food were delicious. I really enjoyed my vacation. What I see need to look at it, is ordering drinks, some bartenders does not know or understand mixing the drinks, when ordering soft drinks or liquor, beer takes for ever to get it. There was only 1 waitress that I seen 2 straight nites, she busted herself tried to serve everybody. But She really did a great job and always served with a smile. Thank you Taumeasina, overall your hotel is the best on island. I highly recommended Taumeasina hotel to my family and friends for their vacation. My family will be visiting Samoa in July, 2024. See ya'll again in July. Faafetai tele. Warm aloha and Talofa from me.

Lovely resort. Great pool area and snorkelling off beach was good. Staff are lovely and helpful. Easy to get into Apia.

Excellent customer service

Average property, just a slightly rundown feeling and okay food.

My family and I had an amazing experience during our stay at the Taumeasina. We spent almost two weeks at the resort and highly would recommend to stay at Taumeasina Island Resort. All staff from Nathan as GM to the cleaners were extremely hospitable and welcoming. I would like make a special acknowledgment to Tom as he was really helpful and made our stay even better with some of the work he did for my family behind the scenes! On a personal note, I grew up in Samoa as a child and it was the first time staying at resort on the island and first time taking my family to Samoa. As a collective, we can truly say that our experience in Samoa will never be forgotten and our experience staying at Taumeasina was a key driver for that, Fa'afetai tele lava and we look forward to our next stay!

Disappointed

When I get to the hotel they can't find my booking. My booking was prepaid. After 30 to 40 minutes they came back and apologized they mistaken gave my room to someone. They told me they have a room for us but when I looked at it is not what I've paid for. The supervisor came back and told me she will find a room for me and my mother. The room she found was the one I paid for it.Everything was okay except giving my room to someone else and it is prepaid already. Comes in the morning I've called the room services for almost an hour no one picked up, And I end up walking to them and leave my elderly mother in the room by herself. She did not eat her fish because it was oily. The hotel should get another fish for the fish and chips not the swai fish smh. Everything this was okay.

Cleanliness - Room had cob webs in corners and carpet looked like it wasn't vacuumed. Saw chicken bones left by the pool that hadn't been cleaned up for more than 4 hours. Pool deck had boards that weren't nailed down and could be a hazard. Had to ask (call and go to front desk) 4 times to have room service food and plates taken. Overall the property has potential, they just need to step it up in multiple areas of the property.

Great stay and look forward to coming back on Friday 😊

This is a very nice island resort that my family and I enjoyed. Friendly staff and great food from the Hotel restaurants. It will be great to have a convenient store onsite for basic needs.

First class establishment.

Small beach with coral comming to near surface. Great pool, breakfast good. Sadly no pizza available for lunch/dinner.\. Great view from room.

.

Rooms and beds are too small, not recommended for people traveling with children unless you’re prepared to pay for an extra room.

Great place to unwind after a long day.

I paid for deluxe king room and I got a standard room The bed was moving a lot and noisy., bathroom floor was dirty

Whilst I have given a good rating for our stay, there were a few hiccups. Strongly advise confirming by email directly with the hotel any special requests like special mobility needs, airport transfers and check in on arrival arrangements especially if you are arriving between midnight and 6am.

I loved my stay however there were a couple of times where I was sleeping and woke up in a startle as staff in the even would enter after no answer to their knock on the door as they opened the door whilst I was inappropriately dressed. It was lucky I had the door latch on. Perhaps leave the complimentary items at the door instead of no answer.

Great staff

Beautiful villa

From start to finish this resort was the BEST I’ve ever experienced ☺️ the staff goes above and beyond for you and everyone is so friendly! Our room was beautiful & so was the WHOLE resort! Will definitely be back again!

Best experience ever!

A lovely room, could use some more hooks in bathroom, and mirrors within the villa. The Ladies night shows were sensational. The dancing was some of the best, most entertaining, and authentic that we have seen in the world. The Samoan people are friendly & gentle.(great dancers too)

Taumeasina is literally the BEST hotel in Samoa. I never want to go anywhere else when staying at Taumeasina. Its hard to not yearn to go back. But this most recent stay, I felt like the sewer system is getting worse. I pray they're doing something about it.

Amazing highly recommend!!

Overrated for the price they charge. Not a true 5 Star Hotel. Second time staying there, Saletoga, Sheraton and Tanoa trump them hands down in customer service and so many other areas.

Whilst Taumeasina is so modern and has beautiful facilities, for the price of the stay the rooms are very small

Lovely gardens and surroundings. A buggy request was always easy and the drivers were friendly also room service staff were lovely. The only downfalls i experience, upon check in we waited a while for someone to show us where our rooms are. I also emailed to request a shower chair for my elderly mother, the reply was one will be placed in the room a plastic chair. This was not the case when checked in, had to ask again for one. For a big resort, should probably invest in buying proper shower chairs for the elderly/disabled guests. A normal plastic chair like the one we were given for our stay is not a safe option.

Feedback

Booked something different to what was offered at the hotel which was disappointing.

Unfortunately for a high class resort that’s quite pricey we’ve stayed in cheaper hotels that were kept in better conditions. The bathrooms didn’t have enough toiletries, the room smelt terrible and just the overall service was not 5 star at all. We spent a week in Fiji before coming to Samoa and the service there far better. Come on guys yous need to lift your game! Constructive criticism.