The staff was rude and it needs major update

Nice comfortable room, dining choices were excellent and hotel amenities were of a good standard.

The hotel was great.

We went during the lower season. Of the advertised 5 al la carte restaurants only 1 was open, and then it was only open Monday, Wednesday and Friday. The entire beachfront area was under construction and was closed. Felt like they misrepresented their facilities open at this time. Truly dissappointing

Nice holiday

So good

Service from all staff was excellent. Everyone was friendly that worked here. However we felt there was little entertainment in the evenings even with it being winter season. Also would have been nice for the other restaurants / bars / patisserie to be open to truly get the full experience.

Very good

Very large all inclusive resort similar to Topkapi Palace in Istanbul. The room is a good size. The meals are complete. All the staff are very cooperative.

Spectacular

Excellent

Great hotel - Admin communication non existent

Lovely hotel. Great staff. Good food. I think I left a fitbit 5 charger in our room. However, I emailed the customer services department, via their website page link. The email was sent over a week ago but I have not had a reply. I have still given the actual rating they deserve as the hotel and the hard-working, attentive staff at the hotel shouldnt be downgraded because the Customer Relations department cannot be bothered to respond to an email.

Was not worth even half the money for an all inclusive resort.

P

The hotel is good, but unfortunately most of the stuff the need training on how to communicate with the guest. ( they don't care to do their job) for example we kept telling the working stuff that the blow drier in the ladies changing room where is the sauna is not working for 5 days, and every day they say they will fix it but they never did, also the water temperature for the indoor pool supposed to be 28 degrees, but unfortunately it was maximum 25 degrees, Also the stuff they said ( it is not their job to fis the water temperature)

The food is delicious and the waiters are very good.

Nice Hotel, nice dining options no much variety of fish though, clean, not big water park, overall very good.

Entertainment at the resort was good. Very few vegetarian dinning options. Chefs didn’t try to make anything apart from the available buffet. Same menu everyday.

Typical new 5* hotel Lots of facilities- but no character

Very nice resort for families, friendly staff, delicious food, good entertainment program for kids and adults. The only concern is concrete seats in amphitheater, cold and uncomfortable in November.

Decent Hotel for an off season stay.

the restaurants,the staff,,especially the porter service,the spa were excellent.THE MASSAGES were just amazing.We had the deluxe package, we have have used many hotels for massages around the world but these were the best.MEDI a young lady and others,,the reception staff and Mehmet were very polite and really looked after us.We will visit again.

Best experience for me and my family

Perfect all inclusive getaway

Family friendly Felt safe Wheelchair accessible

Everything

Fantastic all around.

There was no street light at night for some like me enjoying the cool weather at night specially in the beach

I think it’s important to emphasise the negatives as it can ruin your entire trip. The hotel reception staff are terribly useless and have a clear agreement with local taxis in the area and work together to rip of staff. I asked the reception to arrange a taxi to go to land of legends which is only a 10mins journey, they referred me to the bell boy who referred me to the man in charge or taxis outside the gate forcing guests to pay premium prices for short journeys there and back. The taxi they provided me threatened my husband as we refused to overpay their ridiculous charges and when I told the hotel reception they said they’re not affiliated with the taxi firm despite referring them to me. (All in WhatsApp messages for reference and proof). This made us not want to see any of Antalya and just stayed at the resort. It’s huge scam as they have boycotted uber in that area and when speaking to another taxi man in another area they said there’s lots of agreements in place which so called 5* hotels abide by. I wouldn’t give this hotel a 5* due to the lack of duty of care and service they have towards their own guests. Only stay here if you are happy to hire a car and not use their reception staff for any help.

I loved the wide variety of food selection. The hotel and hotel room was lovely. I would recommend this place and hope to come to visit soon.

Great stay. Was everything I expected. Staff, food, private beach loved. Would go back!

The property is huge and the facilities are great. Lots of room around the pools and never an issue finding a sunbed. Drinks were really good and all branded spirits and no queues at the bar. We found the food became a bit repetitive after a few days. Would suggest having more theme type evenings. However the food was good quality, especially the salads. Also breakfasts were absolutely manic, so busy and big queues for omelettes. It would be better if there were 2-3 venues for breakfast to spread people outa bit more. We had the family duplex room which was very spacious and worked well for us as our 2 kids had the room upstairs. However we found the room very noisy - both outside noise and our neighbours. We heard our neighbour snoring very loudly most nights! Also the quilts could do with upgrading, it didn’t fully cover our bed, which I found bizarre. Overall we enjoyed our stay and it’s a very well setup resort but I would say it’s more a 4 star than 5 star.

Great holiday

10 of 10 for entertainment, food, and facilities. We went during half term with our grandchildren and they had a blast. Grest hotel would definitely recommend it.

The right choice

It is a very nice hotel , you can be board at all, it has it all....

Brilliant ll inclusive experience

Everything was great about the hotel, entertainment, kids club that ran till mid-night, food, the buffet selection was varied and everyday was delicious

awesome

The hotel has it all and the staff is just the best!

People who rate this place as a 5 star have obviously never been to a 5 star in Mexico or the Caribbean. Very average.

Very rude staff and they misbehaved with us.

Yes, in deed it is an excellent hotel, it worth evry penny paid.

Good service and good food

Good service and good food

L’hôtel est bien , la nourriture très bonne , chambre bien aussi mais nous étions à côté de la piscine d’un autre hôtel et il y a eu tous les soir de la musique très forte jusqu’à minuit! On sentait les vibrations tellement c’était fort ! Avec deux enfants c’est pas top ! Il y a beaucoup de russes qui sont très désagréable du coup sauf quelques exceptions le personnel lui aussi n’est pas agréable! J’ai très souvent eu l’impression d’embêter les serveurs au bar ! Si non nos vacances on été super ! Tout est fait pour pouvoir avoir du bon temps en famille!

Amazing!!! I would stay here again and again.

Very nice hotel.

I think it’s important to emphasise the negatives as it can ruin your entire trip. The hotel reception staff are terribly useless and have a clear agreement with local taxis in the area and work together to rip of staff. I asked the reception to arrange a taxi to go to land of legends which is only a 10mins journey, they referred me to the bell boy who referred me to the man in charge or taxis outside the gate forcing guests to pay premium prices for short journeys there and back. The taxi they provided me threatened my husband as we refused to overpay their ridiculous charges and when I told the hotel reception they said they’re not affiliated with the taxi firm despite referring them to me. (All in WhatsApp messages for reference and proof). This made us not want to see any of Antalya and just stayed at the resort. It’s huge scam as they have boycotted uber in that area and when speaking to another taxi man in another area they said there’s lots of agreements in place which so called 5* hotels abide by. I wouldn’t give this hotel a 5* due to the lack of duty of care and service they have towards their own guests. Only stay here if you are happy to hire a car and not use their reception staff for any help.

Property was excellent in all aspects Was a little remote with nowhere within walking distance

Great location with access to private beach.

Had an amazing family holiday. We all enjoyed it

Perfect

Not quite something for everyone

Many people who come here will love this resort type " Palace " hotel . The appeal is to large family groups particularly with young children and those who want to stay by the pools , drink a lot and not go further afield . Its was a case of quantity rather than quality in most areas. The location is also long way from the main centre ( Antalya)with poor public transport - even the local town is not walkable for all and requires a car or expensive taxis .Overall It isn't good for everyone and flatters to deceive - particularly if you want a quieter stay, despite being marketed as being "peaceful and secluded " - it is not .

Large property. Guests with many very young kids. Excellent food and great customer service.

Loved this resort, if you want an all inclusive where it’s all included & you don’t need to spend more, this is for you. Lots of activities, good gym, entertainment, pools, beach & sun, it’s heaven, we had a very relaxing week & will book again.

Absolutely AMAZING AND THE FOOD WAS EXCELLENT!! Better than any other resort in turkey!! Very pleased 10/10

I would like to mention just add more serving staf

We enjoyed staying in hotel it was our second time.

Yes in deed it was amazing stay , they have a professional programme for everyone. Truly everything is good, in general no chance to complain about anything.

Swandor Hotels & Resort Topkapi Palace is not 5*

This hotel is not 5star hotel! A very nice and beautiful architectural design. But service and cleanliness is really poor. The hotel has a bad food variety, no original drinks, no disposable or plastic glasses at pool/beach areas which makes a pool area really dangerous. Lack of staff everywhere.

Vegetarian food.was limited and the rooms were not exactly 5 star rooms.

Every thingss good

Very nice place

Food was ok, entertainment was great, lots of bars, a la carte restaurant books quickly so book on arrival.

Staff were amazing always had a smile food was spectacular, had an amazing experience 10/10 absolutely beautiful experiences

Unbelievable management of so many people. Great job at keeping everyone happy and safe. Great for families. Tons of babies.

Really enjoyed our stay at Swandor, it’s excellent value for money.

No VIP perks at all

The hotel is awesome. Food is out of this world and the amenities are endless. The rooms are spacious and the grounds are beautiful. Great staff plus lots of fun. I will be staying again.

Nice place. I’ll be back.Thanks.

Very clean, good food and not very far from the airport.

2 night stay in September

The food was amazing and the activities were awesome! The room was very clean but the bed was uncomfortable and the sheets were rough. This was the only negative otherwise our stay was excellent!

Great place for family's unfortunately to many children for me didn’t to my homework so totally my fault

This facility was a kind of hidden haven for my family. We will never forget the high service quality, cleanliness, variety of activities day and night, food variety and high quality. They demonstrated how Turkish hospitality works in a summer vacation.

This is a really good hotel. Level of service varying wildly depending on who is helping you, ranging from so-so to really good.

Great entertainment

Overall the experience was satisfactory but found the lifts were continuously out of order and to had repeatedly complain.

The property is beautiful and clean. Staff was great. They keep you entertained and food was available all day. The only thing that turn me off was the fact that they charged me because my mom got sick in the bed from the food they served. This would not have happened in the United States. Disappointed When they are in the business of hospitality and it was an accident.

paper cups instead of mugs, mosquito issues, food options are limited (they need more variety of food, a lot of it was very similar even though the selection was huge), poor quality mattress which gave me lower back pains, poor quality pillows

I stayed at Swandor in September 2024 with two of my children under 2. It was the best hotel I have stayed in a very long time. There’s so much to do there and so much options for food. The staffs and helpful and kind.

The place and the food it’s amazing, but I did not like the accommodation

I loved the resort food service every thing i would definitely go back again. I noticed that the selected workers for service are angels and we enjoyed seeing them and talking to them they were the i icing on the cake Thanks kader

Hotel needs major upgrade

Very nice stay at the hotel. Emre checked us in and was very helpful. The food and service exceeded expectations- would definitely recommend.

Nice hotel

The most nasty food I’ve ever had pretty low quality resort for what you’re paying for.

Swanlea hotel was a beautiful hotel however we had a spa treatment a Moroccan hammam and massage. I would definitely not recommend the Moroccan hammam as it was nowhere near good the massage on the other hand was Good, especially when we had the hot Stone experience that definitely made up for the bad hammam the two hikes where lovely and friendly I must say, they had the most amazing selection of food throughout Breakfast, lunch and dinner it was too many pubs on site for my liking as I’m not a drinker

I was not treated like VIP. Front desk and guest services were not the most hospitable

This was a really nice property, clean, excellent customer service. Room was on the smaller side. The dining options were good, became a little redundant after 2 days. Pool areas were extremely crowded, guests will need to get up early and save chairs with towels in order to sit near the pools. The biggest issue was the smoking. People smoked everywhere!!! It didn’t matter if there were kids around them, they just smoked right in the children’s face. The resort has no non smoking areas. We were not able to enjoy any of the live music because it was a smoking pit. I would not return to the resort just bc of that.

Hotel needs major renovation

although my trip was booked through Expedia I waited for my room to be available for eight hours I lend it around 5am Got to hotel in 20 minutes and since then kept waiting until they let me check in and the same thing happened when I was leaving I was out for 4 to 5 hours before my departure which was very inconvenient for me

Amazing resort, lots of activities throughout the day, especially taiolred for kids. lots of dining options, and very attentive staff. The only flaw is the beds were too soft and not as comfortable as i would have liked.

We had a great experience, great performance for the price. Massage by Pencham was perfect and so relaxing! I highly recommend her massage. I wish the sea was see through

An easy and fun stay with kids. All the people working there are great, lots of space and plenty of nice food.

It was super good I loved it the fact it was inclusive made 10 times better

Great facilities but the service can improve

Hotel facilities are great, our room for 2 adults and 2 kids was perfect, maybe small bathroom but not big deal, our kids loved the swimming pools, the kids club and entertainment activities. Also the private beach and the pier are very nice. But service needs to improve a lot, it was really difficult find someone when we need some help, service in restaurants should be quick cleaning tables, some staff members don’t speak English as we expected in this kind of resorts.

This hotel has so much potential however a many things let it down and at best you could consider it 4 stars at the moment. Good points - Big resort, ample sunbeds even in peak (front row of pool go very early but can go down at 9-10 and still find loungers) - premium brands of alcohol (but ask for brands else they occasionally put in local stuff that tastes like paint stripper) - rooms clean (no turn down in evening) and if anything missing a quick call will address. - wifi good throughout hotel Bad - advertise multiple restaurants but only 1 of the 3 al a carte restaurants can be used once per stay. Others are paid for. Would expect 1 visit per restaurant per stay minimum... also food in these is the same as main buffet so no point in paying and no variation (I prefer al a carte to get something different) - vegitarian food lacking. Was so bored by the end of the 11 night stay just wanted to get home. Pizza, pasta, chips, noodles, rice. Not 1 plant based product, no pasta to order so you can mix it up, pizza lack sauce and take like dough and cheese... and cross contamination everywhere with spoons/tongs - while on face value looks like lots of food not actually that much choice and everyday the same. Maybe theme nights would help but even my husband who eats meat got bored.a lot of over cooked items (left in heaters too long) and repeated items making it look more vast then it was - no pool side drinks service, infact lack of service everywhere. No1 offers drinks at m

Amazing hotel and friendly service 10/10

We (family of 4) stayed at the Swandor Topkapi Palace for a week. Overall the resort was very beautiful and had a really good vibe. We ventured out the hotel a couple of times and found that the taxi prices/eating out/souvenir prices were ridiculously high. I have been to Turkey 3 times in the past and i wont be returning anytime soon. Pros Close to the airport Provides free shuttle service to Antalya mall and back Everyone was friendly and polite Staff regularly cleaning English speaking Entertainment every night Hotel itself was grand and beautifully decorated Swimming pool is huge Beach strip is huge Has an Aqua park on site Cons Really busy in the summer holidays Indoor pool was empty Sun loungers near pool would be taken up as early as 7am! Mini bar snacks were the same every day Dining area got really busy at times and difficult to find a table. The hot food wasnt great and the same every night A la Carte offered free for one night if you stay for a week - was fully booked up past our return date. When enquired, no conscious effort to try and accomodate us elsewhere. On site shop prices were extortionate - they even charge €5 to blow up an inflatable Limited entertainment for older kids - my boys are 9 and 11 and the kids club was not suited for them. Only two pool tables for a resort that size! We had to wait around an hour to have a turn.

It was a good vacation

Clean and staff were amazing

Great hotel, good service and very well organised

Beautiful resort with excellent food options and great nightly entertainment

To home may concern about this place make sure you do your research before booking at this place, property not as described on the web site food is not good so many people that you can’t find a table to eat or seat you are like in place were people are so hungry like their is food shortage over populated over rated never go to this place you will be disappointed the rooms are outside from the Maine hotel you need to walk all around so frustrating service at this place if it will be zero that will be the best rating for this place we travel to turkey from USA every year we have visited other hotel they are nothing comparison to this place don’t waist your money on this trip you will regret buy far worst customer service is ver nasty you will know while you are their we stayed for 4 days we could not wait to leave this place we had a booking for 10 days we could not longer stay any longer all reviews say excellent but when you find out it’s not true this place is a junk we visited many other places and enjoyed everything food service bar rooms showers everything are excellent but don’t get fooled by the rating on this hotel as we did and the worst part is they don’t even allow you for early check out they don’t even give you check out document we was so upset by the way they served us never ever go to this place and don’t waist your money you will not be happy they don’t even serve water bottles they use cheep containers you can’t even open them so cheaply made .

Beautiful resort with all the facilities you could ask for!

This is a complete all you need all inclusive big resort hotel. All necessary holidays experiences are included. High quality beverage brands, siganute coctail bar, hundres of tasty food varieties, multiple high quality night shows, entertainment and music, full time working large kids club, pool parties, foam parties, concerts, nice beach and pool area, excellent service with many staff. Highly recommended.

Great resort

This is a great place the food is really good customer service is really good. Shows are really good. Pools are clean and nice. Just a couple of points they should add more staff for service you have to wait until someone is available and it is takes long they are working hard but short staff I believe

Our stay at Hotel Swandor was disappointing. The baby pool was often dirty, and one day we even saw a baby poop in the water. Unfortunately, no one cleaned the pool or evacuated it. The food variety was acceptable, but some days the salads and vegetables were not fresh. Both my son and I got sick with vomiting and diarrhea, which the doctor attributed to a viral illness likely contracted from the hotel. We spent the last two days in our room recovering. Additionally, the route to the slide was slippery, and finding a bed by the pool was nearly impossible due to towels being reserved from as early as 7:00 am.