SureStay Plus Hotel by Best Western Tulsa East

6.6

Fair

260 Guest reviews

6.6

Fair

260 Verified Reviews

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Cleanliness7.4/10

Service7.0/10

Comfort7.2/10

Condition6.6/10

location7.2/10

Neighborhood6.4/10

Value7.0/10

Amenities6.8/10

Good, for the price

The room was clean and tidy. Took over 10 minutes for anyone to come to the front desk to check in. There was a homeless guy sleeping in the stairwell.

Great hotel

Room is very clean.

Good

It was clean. Area was kind of sketchy but safe

Not a bad stay for the price, hotel needs lots of updating.

Great staff very helpfull will stay again for sure

Everything was “under maintenance.” The pool, the water fountain. There was no elevator. The breakfast was extremely limited. Water pressure in the bathroom was very weak. Our room/the air conditioner had a very musty smell.

Good try but still needs help

We got a jetted tube room !! Didn’t work- asked if had anything else with! No response! Didn’t get when showing worker what wrong with tub. Had no clue what doing. Asked for discount, not a good vibe

I booked this hotel specifically because it said there was 24 airport shuttle available. After I said that we would need a shuttle, the man asked me "What time does your flight leave?". I tried to instead just tell him when I wanted to leave the hotel because when my flight leaves isn't his business. He asked to see my ticket, which I also didn't think was really his business, but I still showed him. He then proceeded to tell me when I needed to leave because he "has more experience and knows the area better". I may be young, but I have been traveling my whole life. I like to be at the airport at least an hour and a half before my flight departs. He just wrote down on his paper when he decided we were going to leave. I went back to the front desk and told him that wasn't going to work for me and I wanted to leave earlier than that. He argued with me but said he would see because his driver is 65-75 and might not be able to wake up that early, but said he would call and let me know. After and hour I called the front desk to get confirmation because I had to be up at 2:15 am and I wanted to go to sleep. He responded by saying "I already told you that if the driver doesn't show up, I will call an Uber." I am not waiting around to see if the driver shows up and then waiting longer for an Uber when I have a flight I need to get to. Ultimately I asked him to just cancel the shuttle and I put in a reservation for an Uber. Overall he was rude and condescending. 👎👎👎

The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.

Read the reviews and saw that it was a new property so I thought I was getting a great deal with the rate. It is not new, just partially renovated. The staff was nice enough, the room was spacious and the bed was comfy. It has two levels but no elevator, so if you have luggage you're carrying it up the stairs. My room had a weird smell I couldnt get rid of, probably came from the AC unit which was unplugged when I first entered the room. The property reminded me of Army barracks. I would not rebook.

The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.

I had an overall great experience

Very clean

Nice

The room was clean and comfortable. The staff was polite and professional. The breakfast was typical "continental" style. However, in a time when many hotels are eliminating complimentary breakfast, we appreciated the courtesy.

Property seams fairly new so that’s nice. We’re actually Hilton people but needed something quick with a budget so for the price it’s good. Although walls seem a little thin and can hear people talking in next room.

Ok so honestly pretty nice hotel. My only gripe is that it said free airport shuttle which they did not offer

Not so sure stay

While the check in was easy the continental breakfast was less than desirable. The bathroom was damaged. Would probably not stay there again.

Would not recommend...

Dirty rooms,Outdated. Stayed three night. Rooms were cleaned one time, no fresh towels provided. Beds were hard as a rock. Only two 16 inch pillows provided per bed. Ask front desk for more pillows was told No. Location was convenient but thats the only good thing. Breakfast was from 6am to 9am but everthing was gone by 8am. Very little seletion to choice from powdered eggs bacon or cereal was it.

When I checked in it was fine. The remote did not work in the room, nor did the phone so I got to walk a very long way to the front desk where the remote had a battery change and then apparently a different remote, it did allow me to change the channel but not adjust the volume or turn it off so I could almost hear the TV from the bed. There was no way to adjust the temperatire in the room or turn on the fan to drown out the noise from the highway, I was almost warm. The pillows were the size of decorative sofa pillows and I was almost comfortable. Then the shower was a real challenge, it took 2 employees to figure out how to divert the water to the showerhead. Then when the water is on the showerhead it slides down the pole and sprays your stomach so you can almost have a good shower. It you want to almost it then this was fine. I prefer to be all the way comfortable. warm and not annoyed.

Great Overnight Stay!

We had a great overnight stay here. We arrived from our flight around 10pm but our luggage did not. We last minute decided to stay overnight in Tulsa instead of continuing our trip on to Eufaula. We picked this hotel because of the airport shuttle and also the price. We were picked up by the owner himself, he had just sent his driver home for the night right before we called. On the way to the hotel he offered to make a detour for us to get something to eat, he was very thoughtful. The hotel has been recently updated and was clean and shiny. The bed was comfortable a/c worked great all in all this place couldn't have been any better for what we needed a good night's sleep.

Very friendly hotel staff!! I would definitely stay again made my 1st time in Oklahoma enjoyable

Nice place. I have stayed here many times and would recommend it.

Breakfast was very very very very limited, hardly had anything…

It was ok

It was ok nothing fancy or above average, the office chair was falling apart in the room

Property was ok, Staff was nice. Room was spacious, exit driveway has monster crater almost all the way across. Bed was hard, could feel the spring coils, and pillows are standard size rather than king or queen size On a king size bed. Jet tub/ shower combo was scummy and slick , but water pressure was good. Breakfast - mediocre.

No frills hotel that aims to please.

Very helpful staff that is eager to help with your accommodations.

The woman at the desk was outstanding. She wasn’t at the desk when I checked out, but she was quick to follow us all the way out to our vehicle to give us back our full deposit. She is wonderful and I’m grateful for her! That night’s stay really refreshed my mind and was JUST what I needed!

Close to what we needed

NEVER NEVER STAY HERE !!!

N0 shower curtain in room, hair in bathtub, mold on sheets, advertised pool under amenities...but it was closed, woken up at 6:45am by maid who even walked in to clean the room!!!Worst part is the manager/owner showed NO APOLOGY OR REMORSE !!!

hotel was clean and spacious and if it were not for cov 19 it would of been a great stay

This was one of the nastiest motels I've ever booked through Orbitz. The room stunk & the curtains were torn & had holes in them. They looked original to the motel from the beginning of time. My nephew also had a room & his was just as disgusting. I'll NEVER stay there again & I'd recommend steering clear of this place.

Comfortable stay

The hotel was a nice hotel, worth the cost. The only thing i didn't like was the housekeeping banging on the door at 9 am every morning to gather towels and sheets. They don't have "do not disturb"signs so I was woke up every morning. Other than that it was a great stay with comfortable beds.

I did not like the location of the property and it was not clean. The top cover had stains on it. The bathroom light plug was shorting out. The breakfast was really poor.... No coffee was ready at 9:00 am.

Nice stay and very welcoming the breakfast could be updated a little

Staff-super friendly and helpful. Breakfast was not great but McDonald’s was close so one of us went there and got breakfast sandwiches

I requested handicapped room. This is not a refkection of the property. Expedia failed on this. The only complaint about the property was breakfast. At 6:15 it was slim pickens.

I liked the size of the rooms, the cleanlinest of the property, and the breakfast. The staff was very pleasant and essy to talk with. There really wasn't anything that l did not like. T

Peaceful night

Enjoyed my night in your hotel will stay again. Peaceful night of rest after a great soak in the jacuzzi tub in the room well worth the few extra dollars.

Nice peaceful everybody was friendly!! Good relaxing time!! Just a great experence!!

The bathroom was old and looked dirty, candle burn marks on the walls around the tub and the coffee bar tray was next to the toilet. Appears they tried to renovate by painting, but fell short. The worst was several questionable guests hanging out in the parking lot.

The breakfast area is not very big. Also the pool is only kid size. Gentleman at desk was very nice. We didnt have any issues. Not a 5 start hotel but great service and worked perfectly for our weekend family get away.

Overall it waa a good stay. Service was good room was nice.

It was Not clean and breakfast was closed at 9:30.

I checked in on Friday afternoon. The first room I was given REEKED of smoke, and was on the 2nd floor. I immediately called the front desk. They offered to come help assist with a new room. I asked for a room on Flr. 1, or one bear the elevator, only to learn there IS NO Elevator!!!! And the nice man who came to assist let me know trey didn’t have many other rooms for me to choose from ( in other words, you better take this room, because it doesn’t get any Better!) Room was fine. Not deluxe-very minimum standard. Duvet had burn holes in it.....in a smoke free hotel. Mattress was very comfortable (new). Next morning, I nearly had a panic attack when I thought there was a large spider or mouse in the bathroom. Turned out to be a 1 1/2 Gecko. That didn’t bother me, but probably not everyone’s cup of tea. Sadly, the switch in the shower to activate from bath to shower didn’t work, so we could not shower. Overall, I would not book this hotel again. This is our 10th Hotels.com booking in 3 months, and the VERY bottom of the barrel.

Smelled like weed,everything was broken,no light covers on switch,burn holes in everything,but a non smoking room. Scared to sleep in bed. Horrible worst room ever.

We have stayed here several times on our trips to Tulsa it is conveniently located for us, and the rooms are clean, the price is right. But we have found the staff to be very rude at times, very inflexible with requests that other hotels have always accommodated with a smile. They are very inflexible with late checkout, and even after staying for a week at a time, we have found them to be less than pleasant to ensure our return business. This most recent trip to Tulsa will be our last staying here. We will try another hotel, there are plenty at this price point to choose from, which is something that the management here seems to forget. I have spent almost $2,000 in stays at this hotel this year, and continue to be treated as a nuisance customer.

Ok stay

Room was nice and clean. Went for breakfast at 8:15. No mix for waffles. Had to ask for it . our friends had eaten a little earlier. No waffle mix.

Nice place to lay your head

Nice place to stay. The entrance is a little tricky though.:)

The only confusion when we booked it said it was a suite

The staff are very nice but without any elevator for public use this is a limited experience for only able bodied persons. Pool was nice.

A shameful Wyndham affiliate

Dirty, broken down, sticky and dirty bedding that had burn holes and a shower tub that didn’t drained. The carpet was sticky too. The whole place smelled like a warehouse of exhaust. I asked if there was a different room and they said no. It wasn’t even full (I saw not one person besides the office clerk) and she wasn’t there until after my check in time. I arrived at 3pm (check in time) and she arrived for work at 3:15pm. The place was vacant.

Oklahoma

Quick last minute option. Was ok.

Staff was super great! We got our rooms for a great price. Breakfast was awesome! It was clean and comfortable.

NICE PEOPLE

The toliet would not flush very well. We were able to pull the chain but it was a very nice hotel and we would stay there again.

Hotel great price n clean n new looking

Only trouble was when I first got there. Something about expedia and the hotel having to call cuz it showed non payment or something not really sured of the hold up bit the man at hotel was great. Price was great and hotel was great. Thank you much

Great Surprise how nice this motel was

My husband and I were very pleased and surprised how spacious and nicely decorated our room was! What a great deal it was for us as we were driving from Arizona to Michigan and looking for a very nice room for just one night.

awful staff

Rude staff

Not coming back

They upgraded rooms somewhat, however, dead bolts didn't work, shower valve almost impossible to work, tolit loose on floor and leaked. Did not renew for next Tulsa event. Breakfast was cold biscuits, cold gravy,

Tulsa on the Cheap

Friendly greeting by staff and workers. Had small TV, but good bed and clean. Not noisy since away from major highway. Poor breakfast. 6-9. We're out of biscuits at 8-30. Small dinning area that was dirty and unkept. We went for the bed and got what we paid for. Not a 4 star, but not a 4 star price.

Clean and cheap

Hotel is right next to major highway so you hear that all night. Also, breakfast was quite disappointing. Just some biscuits and "gravy" in two separate crockpots. Also cereal and a waffle maker. The room itself wasn't bad but not at all what is pictured.

My Super 8 hotel stay.

I don't think they were ready for guest. For one thing the room phone was not working so I had to change my room to get a working phone. In addition, I forgot one of my items, but the hotel could not recover it for me. The most terrible thing about my Super 8 hotel was the hotel staff. The lady who was working in the morning was rude to me and I did not appreciate it.

Decent for the price

We decided at the last minute to stay the night in Tulsa and wanted to keep it inexpensive. This fit the bill as far as price but it wasn't anything fancy, definitely got what we paid for. An old building but they seem to be doing repairs, overall clean, front desk staff was very friendly. We had a few issues with our key card not working to open our door and the blanket on the bed was not a king-size (was a full size flipped the other way on the bed, so you could either have warm feet or warm shoulders but not both.) Just off the highway so easy to get to/from where we needed to go. For just one night it was an overall good stay.

GREAT.

Granite shower walls, cast iron tubs, memory foam bed. Top dollar quality, low dollar price!

Solid room in south Tulsa

This is a solid, conveniently located spot on the southeast side of Tulsa, right off state Rt. 51.

Great Experience

Very friendly staff, comfortable room with great bed. A couple of slight problems were fixed quickly. This hotel is undergoing renovations, but there were no problems and it is looking great.friendly, elpful

Besides the remodeling everything was great.

Owners were very nice. Room had a smell to it. We were told pool was open, but it wasn't. So we ended up not staying. When we got a refund noticed that they had authorized payment twice on my credit card. Took 4 days for me to get my all the transactions back on my card. The only good thing about it was the owner did everything in his power to get my refunds quicker.

It was a nice, clean hotel that wasn't expensive. Would definitely stay again

Was looking forward to the indoor pool. It was ice cold.The bathroom in my room smelled like urine. Nothing on the breakfast buffet for low carb diet. I was just disappointed all around.

Not a good experience

Every time I go to this hotel they charge me extra using the excuse that I check in before 3. Their parking lot is empty no cars but they claim to not have rooms clean and available early only if they charge me extra money than what I reserve it for. The amanitities are old and outdated. The staff is not very friendly and professional. They obviously don't care thar I am a returning ct.

Super 8 Southeast Tulsa

The hotel is not very busy and almost seems like you are alone in it at times. No food or stores within walking distance but very friendly staff and good room for the value.

The staff was very helpful and friendly. The manager contacted me prior to my arrival to inform me of what appeared to be an accidental double booking so I wouldnt be charged. The receptionist was great and even recommended her favorite places to eat that delivered. 5 stars for the staff. The cleaniness of the room was good, but the light switches and the phones looked dirty and the room was pretty dark even with all the lights on.

Not a bad place for the money

Not a bad place for the money. The hotel did have some wear and tear in the halls, but the room was in great shape. Internet was fast and reliable. Continental breakfast had one of those waffle makers, which I love. Downsides: the toilet tank is surprisingly loud and would randomly start filling up in the middle of the night waking me up. Road access was annoying.

Two Star Expectations for a Two Star facility.

The hotel is generally okay. When I booked the room with expedia it was the only room for the price. When I got there I found out why. We checked in and onthe end where our room was there was construction trash piled outside. After we got in the room there was hammering and drilling in the room above us. At 8:15 Sat morning it started again. On check out I voiced my concernand they said you should have called the front. I told them I did not stay there to manage the problem. They knew exactly where the construct was and exactly where my room was. Good deals seem to always have catch.

fair/poor

So when I booked this hotel, it stated there was a pool and fitness. Well needless to say they were both under construction and if I would have known when I booked it on hotels.com I wouldn't have stayed there cause i went to relax and couldn't do that had to go to a fitness center and pay for there equipment. I don't think that was fair. So I think that they should have disclosed that under there hotel. For whatever length it was down. Ok and not having breakfast ready at it's scheduled time either was kinda of a pain when you need to leave by a certain time, or you have to let them know that they are out of a product during breakfast time. Also please respect your clients and don't watch preaching shows when for yourself when are asked to watch the local news and weather so us as clients know whats going on in a city we've never been.

NIGHTMARE

Nightmare, would really like a refund, nasty, bugs, front personal let my 4yr. Old out the door without supervision, lost him for hours, will not ever stay in your hotel again.

bowling trip

Hotel was under going remodeling which made it difficult the hallway at times. A sense of understanding made this a little more acceptable

You get what you pay for

Terrible neighborhood. Very outdated rooms. We felt very unsafe the entire time. A side door entrance next to staircase was broken and did not close. Anyone could walk thru the door and up the stairs if they wanted. I advised the front desk and was told they'd take care of it that evening. The next morning it was still open. The bathroom light bulbs flickered the entire time. The carpet was torn in several places. The paint on the walls were chipping. Its not horrible but it's cheaper because well you get what you pay for. It's an overall clean hotel. Nice staff. Breakfast was good.

close to our business appointments and was comfortable

Great place to stay Motel 8

Our stay was great. From the front desk clerk all the way to our room was great.We will stay there again.

Toilet, sink and lights didn't work.

Cheap and minimal

If you're looking for a cheap place to sleep, and sleep only, this is it. Don't expect much else. The smoking rooms were across the hall from the non-smoking rooms, and the whole hotel smelled of smoke anyway. There were puke stains on the carpet, and a live cockroach in the bathroom. Breakfast consisted of cereal (they were out of milk), yogurt and waffle batter (which was gone when we went to eat). OUr key card was accidentally deactivated within 24 hours, despite keeping it away from phones and computers. Also, there wasn't an elevator, so don't plan on using the cart carrier if you have a lot of luggage and you're staying on the second floor.

The hotel was being remodeled but it was still nice

The website showed a hot tub and there wasn't one once we got there most of the reason i booked the hotel

Super 8 South

I have stayed at this hotel a couple of times. It has been the best everytime. The room is clean, smells clean not the old hotel smell. The service is great!

Nice place to stay

Nice room, good ac, comfy bed.

Not bad

hotel was in good location to what we wanted to go see and we didnt have to drive to far to eat

Too fogged with Smoke hotel

the cigarette smoke was too thick it was like a cloud on the second floor. I was bitten by something I'm guessing a bed bug.

Business trip

The staff was great.

Worst Hotel Experience Ever

Hotel amenities include free crib, once booked I called the hotel to confirm that we would have a crib was told the request was on file. Show up to check in and am told by owner that the hotel does not offer cribs and was argued with about whether cribs were on their amenity list. When I showed them the online booking and the list of amenities I still received no apology. I contacted Travelocity who called the hotel and got a different explanation about the crib from the hotel staff. When a crib was finally secured from the hotel, a deposit was required to use it. Hotel hallway's were not air-conditioned and very warm and humid, a back hallway door could be pulled open without the use of a key card. A sign kept appearing on the door to the indoor pool stating it was closed for maintenance however no maintenance was ever seen occurring and the sign was sometimes removed for pool use when customers asked about when the pool would be available. Our last evening of our stay the maintenance sign was back on the pool however the owner and some friends were seen having a BBQ while using the pool area for their own use. Every breakfast customers had to search for staff to replenish continental breakfast. Overall the worst customer service I have ever experienced in a hotel stay.

To me this was a pretty good deal.

needed a clean room for 2 nights. Only slept in the hotel and was out the rest. Rooms (labeled suite) was spacious and clean.

pleasant stay

We stayed because I was having surgery and I lived 3 hrs away this was convenient to both where I was having the surgery and the office for my follow up. At first we were given a room on the 2nd floor after we requesting a first floor room. We went to the room and it was just too much so my husband addressed the office and they gave us a new room on the.first floor. It helped helped making things easier. After my surgery I was able to return to the hotel and rest well. It also provided the pool so my 3 year was not bored while I was unable to move around. It made the whole ordeal much easier.

Great for the price

I was there for business and for this it was great for the price. There is NO WHERE close to eat however. The breakfast was adequate and filling. The staff was very nice and helpful.

Diamond in the rough

The hotel is almost under the highway so there was some traffic noise. There is not a "neighborhood." The patch of grass outside had no shade for kids to play in. The indoor pool is tiny (4 ft deep end). The good news is that it is economical, the bed was super comfortable, the room had a fridge and microwave, it is an easy drive to food, shopping and my grandmother's nursing home. I would stay here again.

It was nice and affordable. It was easy to find and staff were very nice.

Not a suite

clean room good service but a mini fridge and microwave does not make it a suite as my room was described in my booking