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27 Jan 2025
Monday
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28 Jan 2025
Tuesday
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2 Adults - 0 Child
1 room
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Hotel Description

Located in Roanoke (Downtown Roanoke), SpringHill Suites by Marriott Roanoke is within a 5-minute drive of Carilion Roanoke Memorial Hospital and Science Museum of Western Virginia. This hotel is 1.5 mi (2.4 km) from Virginia Museum of Transportation and 1.7 mi (2.7 km) from Center in the Square. Make yourself at home in one of the 127 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Roanoke? This hotel has 1001 square feet (93 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 3:00 PM
Check-in by: 3:30 AM
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Pool access available from 10:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Optional fees
  • Covered self parking fee: USD 5.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Gift shops or newsstand

Conference space

Hiking/biking trails nearby

Laundry facilities

Television in common areas

Garden

Free breakfast

Safe-deposit box at front desk

Picnic area

24-hour front desk

Business center

Grocery/convenience store

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Number of restaurants - 1

Conference space size (feet) - 1001

Conference space size (meters) - 93

Number of meeting rooms - 1

Number of indoor pools - 1

Self parking (surcharge)

Number of bars/lounges - 1

Number of coffee shops/cafes - 1

24-hour fitness facilities

Newspapers in lobby (surcharge)

Banquet hall

Covered parking

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible van parking

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Visual alarms in hallways

Hotel reviews

9.0
Wonderful1001 Verified Reviews
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Cleanliness9.0/10
Service9.0/10
Comfort9.2/10
Condition9.0/10
location9.8/10
Neighborhood8.6/10
Value10/10
4/10
Poor
Shana, 20 Oct 2024
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Won’t stay again. Room wasn’t ready after driving from Indiana and male staff member was rude.

10/10
Exceptional
TIARA, 20 Sep 2024
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Modern

10/10
Exceptional
William, 09 Sep 2024
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Hotel is located well off the freeway in an area next to the train tracks. The area seems to have a lot of construction going on around it. Our room was fine. Had a good nights sleep.

2/10
Poor
Verified traveler, 09 Sep 2024
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Disgusting!

The sofa bed was horrible! I wouldn't let my dog sleep on it. Disgusting! I asked for another room. No rooms. Just a sorry and do I need more towels! Will never return to this dump! Total waste of money!

10/10
Exceptional
Tammy, 05 Sep 2024
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The only thing I didn’t like was being charged $5 for one night of parking in their surface lot

10/10
Exceptional
David, 30 Aug 2024
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Walking distance to the med school and hospital. Great views of the sunrise and Mill Mountain from the east side.

10/10
Exceptional
Marc, 25 Aug 2024
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Well located. Property in good condition.

10/10
Exceptional
Karen, 25 Aug 2024
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Super nice hotel with very nice staff. I had a great time. Thank you.

10/10
Exceptional
Yossef, 04 Aug 2024
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Great property for the area can’t go wrong rooms comfortable updated and large

10/10
Exceptional
Kelechi, 22 Jul 2024
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Staff was superb

10/10
Exceptional
Heather, 06 Jul 2024
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This hotel was just what we needed. Easy to find, clean, comfortable. Good breakfast and pool.

10/10
Exceptional
Jennifer, 27 Jun 2024
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Great spot to stop in Roanoke

We thought the room was spacious and comfortable. The pool was tiny but still nice for the kids. The complimentary breakfast in the morning was good as well. We would definitely stay again.

10/10
Exceptional
Billy, 21 Jun 2024
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Very nice hotel in close proximity to downtown. Great breakfast and very clean

10/10
Exceptional
Linda, 17 Jun 2024
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Free shuttle service to restaurants. Underground parking spaces are a challenge

8/10
Excellent
Verified traveler, 14 Jun 2024
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Overall, enjoyed my stay. In town from NY for family's wedding. Free parking, complementary breakfast is deciding factor in choosing a hotel. Family stayed elsewhere paid $15 nightly for parking (Hotel Hilton?), no breakfast, no refrigerator or microwave. The bad. One of the treadmill was not working. No out-of-order sign on machine. Spent 5 minutes wiping it down, then tinkering to input desired workout only to realize machine doesn't work. Reported it to front desk. No sign was put on machine so someone else will spend time wiping it down to learn after the fact that it doesn work. Switched to other treadmill. TV on the working treadmill powers on, but something doesn't work so no channel comes on. Kept telling me to press a button, but nothing happen when button pressed. Reported it to front desk. Still wasn't working rest of my stay (6 days). Gym was icy cold, perfect for workout. It also had two yoga mats which I used for post-run stretch. Water with orange slice next to elevaor (close to gym) was refreshing post workout or after an outing where temps was warm. Decent breakfast. Didn’t use the pool, but saw other family (children) enjoyed it. Would definitely stay again. My family stayed at another hotel. They checked into hotel I stayed at because of flight cancellation. They preferred this hotel.

10/10
Exceptional
Jennifer, 02 Jun 2024
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I booked a King suite with a Mountain View. It was incredibly comfortable. I loved the tall windows. There is a ball field just across the way and office buildings, etc, so bear that in mind when you think “mountain view”. I did watch a bit of a little league ball game for a few minutes from my window. Lol. The hotel is just a few minutes away from great restaurants in town. I really loved the parking garage under the building! The bed was very comfortable. The shower was great. The seating area very spacious. Breakfast was pretty good. I looked at staying at restaurants in town but to get this sort of spacious room would cost a lot more money downtown. I highly recommend this place. It was less than a 5 minute drive to Lucky restaurant which is fantastic. I would definitely stay here again. I might not pay the extra money for the Mountain View next time, but, I definitely loved the room. I imagine one of the other King suites would have suited me just as well. I came to the area for hiking, and the location of this hotel is very handy to the highway. I liked this hotel’s proximity to downtown for restaurants and yet it was not a terribly long drive to the McAfee Knob trailhead.

10/10
Exceptional
William, 20 May 2024
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Was very clean, breakfast had lots of options.Quiet, staff very friendly.

10/10
Exceptional
Kristen, 12 May 2024
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Best stay ever!!

Was amazing!! Super clean! Super friendly! I have to say one of the best places I have stayed with Marriott in a long time!!

10/10
Exceptional
Ryan, 31 Mar 2024
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Well, for one, I was worried about sound as I could hear neighbors room outside our room. The noise disappeared inside our room. I was pleasantly surprised by the sound insulation. Friendly staff, the bartender was super friendly and personable. Tony was definitely a highlight of the stay. The front staff member was also very friendly. I think name was Ari.

10/10
Exceptional
Willie, 03 Mar 2024
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I enjoyed everything thing about my stay ,the people were friendly the place was super clean and the amenities were awesome

10/10
Exceptional
Shannon, 06 Feb 2024
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The rooms were really nice, used the gym, the morning breakfast was nice too!

10/10
Exceptional
Janie, 24 Jan 2024
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would like to have seen some security people at night and early morning. Everything else was great.

8/10
Excellent
Lee, 16 Jan 2024
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Only complaint is the mattress needed replacing. It was not supportive and sagged in the middle. Manager was doing double duty as bartender and checkin, so there was a slight wait to checkin

10/10
Exceptional
JANITZA, 10 Jan 2024
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Conveniently located near highway. Clean lobby and rooms

10/10
Exceptional
Scott, 07 Jan 2024
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Loved the public bike/jogging trail right across the water from the hotel! Perfect for running or biking.

10/10
Exceptional
JOSHUA, 05 Jan 2024
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great location and clean. the other marriot i stayed at over near the airport was not the case. will stay here again for sure.

10/10
Exceptional
Cheyenne, 04 Jan 2024
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Spacious rooms and easy access to all areas of the hotel. Breakfast was normal. Overall a great stay for one night.

8/10
Excellent
Charles, 26 Dec 2023
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Design of room was very nice, quiet, and in a great location close to everything. Room could have been cleaner. Cheese powder smudges on couch and someone’s socks from a previous guest still in the drawer. TVs and mirrors were smudged. More attention to detail by housekeeping needed.

8/10
Excellent
Eriks, 24 Dec 2023
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Xmas stay

Tried using the pool but water was to cold to get over you knee

6/10
Fair
Marcos A, 05 Dec 2023
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Very easy checkin and parking available. Excellent customer service and friendly staff.

8/10
Excellent
Maureen, 30 Nov 2023
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It was convenient

8/10
Excellent
Verified traveler, 01 Nov 2023
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Great spot for a walk after a busy day working in town. Close to hospital, rooms updated and food decent. Corners in bathrooms were dirty meaning they weren’t “ really” cleaning everything.

8/10
Excellent
Travis, 30 Oct 2023
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rf

10/10
Exceptional
Scott, 30 Sep 2023
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Exceptional

I cannot say enough about the accommodating, hospitable, gracious staff of this hotel. When we arrived, the water pump of our motor home, went out, so the front desk assistant, extended our stay until the vehicle was repaired. Then, my wife (who is recovering from 2 surgeries) had some swelling in her knee, and needed transportation to the emergency room. The maintenance supervisor, took her to the emergency room, while I waited at the hotel for the vehicle repair. The facility was so clean and the staff was exceptional, In talking with the maintenance supervisor, he said "we just are a happy family of employee's here". It sure showed!! Thank you SpringHill Suites!!

10/10
Exceptional
Kim, 26 Sep 2023
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Roanoke rocks

10/10
Exceptional
Drake, 24 Sep 2023
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Clean, quiet spot.

10/10
Exceptional
Jeffrey, 21 Sep 2023
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I have stayed here before and am always pleased. It is quiet and clean. Centrally located to easy to get around.

6/10
Fair
Travis, 08 Sep 2023
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The reason for the review was because at 1 am the fire alarms went off. We all exited the facility and the fire department showed up. We were never told what it was or why the alarm went off. Definitely not a fun night and at least let us know what was going on.

10/10
Exceptional
Debra, 06 Sep 2023
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I choose this Marriott because it was close to the Roanoke hospital i was visiting. Never have i stayed in such a perfect in every way hotel. The room quiet even on the holiday. I loved how very clean everything was. All staff were extremely helpful, I'm disabled. Nice breakfast. Was able to get shuttle to hospital. Would definitely recommend.

10/10
Exceptional
Verified traveler, 26 Aug 2023
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Highly recommend

Excellent! Great service. Clean. Staff friendly & helpful. Great breakfast.

6/10
Fair
William, 04 Aug 2023
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Unpleasant stay

We stayed here one night and that was enough. The first room we were assigned to was very stuffy and smelly. Although the second one was better, it was barely better. The sofa had stains all over it and the deodorizier smell was very noticable. Breakfast was nothing special but acceptable. We thought a Marriott would be better than this. Not sure how Hotels.com gave this a 9.2 rating. Nothing we experienced here warranted that rating.

6/10
Fair
Michael, 02 Aug 2023
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Over priced

10/10
Exceptional
Anthony, 27 Jul 2023
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Small under hotel parking garage was nice but a bit crowded, only held about 20 cars so sometimes difficult or tight squeeze for parking. Staff was very kind, area is kind of out of the way but close to downtown Roanoke and within 10 mins of shopping center so ok location if you are driving. Pool was salty which was a surprise and smaller than it looked but was still ok for kids to play in and well kept. Breakfast was excellent each morning, very much worth it. Clean, friendly, and comfortable. Would stay again if I was in the area

10/10
Exceptional
Jerry, 15 Jul 2023
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The room was very clean and the beds are very comfortable. This was my second time staying there and both times were pleasant experiences.

10/10
Exceptional
William, 10 Jul 2023
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New, clean and inviting! Shuttle service was much appreciated!

10/10
Exceptional
Deborah, 04 Jul 2023
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Very nice hotel we’re able to see fireworks from our room we were bitten while sleeping what we are not sure

10/10
Exceptional
Trevor, 02 Jun 2023
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Staff is friendly..rooms are big and quiet..will definitely stay again..

10/10
Exceptional
james, 01 Jun 2023
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Seem less checking and room met expectations

10/10
Exceptional
Garnet, 29 May 2023
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Refused to take Corilion Ronoke Hospital voucher unless SpringHill was called first. Not made aware of this requirement when online seeking accommodation close to the hospital. Persons in hospital Help Centers were not aware of this requirement either. Without prior notification, people with valid reasons to be close to the medical facilities appear to being victims of an unethical practice.

10/10
Exceptional
Christopher, 22 May 2023
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Jim who drove us to and from our destination was awesome! He took great care of us

10/10
Exceptional
Renee, 15 May 2023
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We really enjoyed our stay. Our room was very spacious and we liked the separate living room sofa area. My kids enjoyed the indoor pool and the breakfast bar was great. Lots of food options. The staff was very kind and welcoming. We will definitely stay again next time we are in town.

10/10
Exceptional
Monica, 14 May 2023
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This is the most AMAZING hotel I’ve ever stayed in!!!! So amazing, I’m making this my #1 on my list of hotels. It’s spacious, very comfortable, breathtaking view of the mountains, clean, great breakfast, great staff, peaceful, just all together BEAUTIFUL 🤩! I will definitely come back whenever I’m in the area ❤️. This hotel gets 5 Stars ⭐️ ⭐️⭐️⭐️⭐️

10/10
Exceptional
Lynn, 14 Apr 2023
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Nice view of mountains

8/10
Excellent
Megan, 05 Apr 2023
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Nice quiet hotel with easy access to trails and town.

10/10
Exceptional
cynthia, 25 Mar 2023
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The front desk staff was always available to answer questions. The hotel was close to everything I needed to be at and easy to find my way. The room was very clean and quiet. Breakfast was always hot with a nice variety. Tables were clean and the buffet counters were clean. The staff made sure the breakfast foods were always replenished.

10/10
Exceptional
Smiljka, 25 Mar 2023
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Very nice hotel. Some level of noise given proximity to the main road..

2/10
Poor
Shawn, 14 Mar 2023
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Limited Amenities. Laundry Facilities Out of Order during our ENTIRE STAY!! FOR WEEKS!!!

10/10
Exceptional
Antonio, 07 Mar 2023
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Courteous and friendly staff. Clean & quiet accommodations.

6/10
Fair
Tara, 05 Mar 2023
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Everything went great until after I had been granted late arrival someone called and was extremely rude to my spouse. I still had 2 hours left till the lady at registration gave me at checkin. No need to be so rude, not professional whatsoever.

6/10
Fair
Alyssa, 27 Feb 2023
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Na

10/10
Exceptional
Rebecca, 18 Feb 2023
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Summary

This was a decent hotel to stay at. The breakfast was a good spread, complete with a waffle maker. The bed was lumpy and uneven but thankfully I can sleep well anywhere so it wasn't a huge issue for me. My room was very spacious with separate area for a couch and extra tv. The bathrooms were clean; the water pressure was low but it had the built in shampoo/conditioner/body wash, which was nice so that I didn't have to deal with tiny little bottles. It's about a mile away from downtown so it was still convenient to get around. Not much around the hotel so you'd definitely need a car or Uber if you want to get out.

10/10
Exceptional
James, 05 Feb 2023
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Great, clean. Easy to find with a friendly staff.

10/10
Exceptional
Deidra, 02 Feb 2023
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Very nice service and clean

10/10
Exceptional
Lucille, 30 Jan 2023
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Loved the underground parking if it’s raining with easy access to elevator. Front desk staff was friendly, helpful. Breakfast was very good, lots of choices and good coffee. Only complaint was room was very warm even after turning thermostat down to 64. Room was clean, spacious , had. 2 TV’s . Would definitely stay here again .

10/10
Exceptional
Samuel, 30 Jan 2023
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The free shuttle to anywhere within 5 miles was an unexpected bonus and very appreciated!

2/10
Poor
Bobby, 30 Jan 2023
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Hotel was in a great location! I had to move rooms due to a bad odor in the first room, the other room wasn’t much better with it smelling like cigarette smoke. We had a group of 10 other families staying at the same hotel and it would’ve been nice to use the hotel bar that was advertised but that was closed on Saturday due to employee shortages.

10/10
Exceptional
Kara, 24 Jan 2023
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Breakfast was the best continental breakfast I’ve ever had. So many choices!

10/10
Exceptional
Diane, 12 Jan 2023
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A stopover but good for a stay as well. Clean and comfy. Good location.

10/10
Exceptional
Jannette, 10 Jan 2023
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Hotel was clean and the staff was very welcoming and pleasant. Would definitely recommend this hotel in the future

10/10
Exceptional
Bryan, 07 Jan 2023
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The rooms were very clean and comfortable, the staff was friendly and there were numerous options at breakfast. I was really impressed and highly recommend Springhill Suites.

8/10
Excellent
Gerard, 04 Jan 2023
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You should get a changing station for car's I have a plugin car and you need to have somewhere to plug in. In the parking lot

6/10
Fair
Verified traveler, 03 Jan 2023
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Last Minute

Booked a room because I lost power during the cold storm. The front desk clerk was not that friendly at check in. My room was fine until I came back from dinner and the heat had stopped working. I called the front desk and it took over an hour for someone to come check just to tell me maintenance was gone. I had to ask if I could get a new room and was told they were booked. I then asked about a refund to go somewhere else as the heat was not working making it no longer suitable for me to stay. They said they would check but then all of a sudden found a room to switch me to. This one was fine until the morning when I realized there was no hot water when I took the shower.

8/10
Excellent
Justin, 01 Jan 2023
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I loved the size of the suite, and the views were nice. The continental breakfast has plenty of options and was very good. There is not much in the immediate area, so you may need to drive for several minutes to find things to eat/do.

10/10
Exceptional
Juliet, 24 Dec 2022
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Convenient to Roanoke Memorial Hospital. Great free breakfast. Friendly, helpful staff.

10/10
Exceptional
Tina, 15 Dec 2022
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This hotel is nicely maintained and clean. If you are looking for a hotel close to the outdoors and outdoor activity, this is a convenient location.

10/10
Exceptional
arlene, 13 Dec 2022
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On a whim!

Hotel was booked as we were driving home from Florida to NJ. Hotel is very clean!!!! The room was spectacular. Great size, 2 TV's, sitting area, and a very comfortable king bed. I used the fitness center (large, with everything you need). Breakfast buffet was well stocked with both hot and cold selections. One of the best hotels I've stayed in quite some time!!!!

10/10
Exceptional
bobbi, 12 Dec 2022
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In an area on the SW end of Roanoke - very nice.

8/10
Excellent
Emfrey, 27 Nov 2022
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Asked to refill the soaps and it wasn’t addressed. Nice new place

8/10
Excellent
Stephanie, 26 Nov 2022
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Nice, quiet place to stay while passing through. AC unit and shower a little noisy. service was friendly. bed sheets and pillows were ok.

10/10
Exceptional
Joshua, 02 Nov 2022
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Great stay

10/10
Exceptional
John, 19 Oct 2022
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the room was great the breakfast was very good for a free (in room price) I will stay again for when i go back

10/10
Exceptional
Mary, 16 Oct 2022
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Clean room in a nice area. It is located near the Roanoke Star.

10/10
Exceptional
stacy, 11 Oct 2022
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I love that there is a separate living space from sleeping area. Clean, super helpful and friendly staff, love the shuttle service so we did not have to drive. Ubering back was not a problem.

10/10
Exceptional
Essence, 11 Oct 2022
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Very clean & easy to check in

10/10
Exceptional
Haley, 10 Oct 2022
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Very clean and will be back for future visits!

10/10
Exceptional
Renee, 04 Oct 2022
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Our suite was very nice and comfortable. The front desk staff was aloof at best.

10/10
Exceptional
Jeffrey, 27 Sep 2022
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Nice and close to some great parts of Roanoke along the Roanoke River and within walking distance of downtown.

8/10
Excellent
Olufemi, 19 Sep 2022
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Older than advertised rooms. But generally clean and nice staff. Nice quiet location.

6/10
Fair
Alex, 19 Sep 2022
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access and space

8/10
Excellent
Nancy, 13 Sep 2022
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I wasn't that happy about the area. There were limited restaurants to go to. Also, the refrigerator had a clear door and the inside light was very bright.

8/10
Excellent
Keith, 11 Sep 2022
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This is a very nice property. I actually enjoyed my stay, felt very comfortable there. My only issues were minor. The room door was hard to open and according to one of the staff, this was already known, so they need to fix that. My other issue is there was no way to brew tea in the room. I understand most people drink coffee, but I don't, and would have liked to have tea in the room as well. Lastly, the water in the sink took forever to drain out. I couldn't tell if the stopper was up or down, had to keep pushing and waiting to find out. It eventually went out. Maybe there's blockage. Overall though, the room was great!! Those are all minor issues, just bringing them to your attention. I would still recommend this hotel to any else.

10/10
Exceptional
Tammy, 30 Aug 2022
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Definitely staying again

The hotel was beautiful the staff was very friendly and the breakfast was delicious

10/10
Exceptional
William, 30 Aug 2022
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Satisfied

Very clean, friendly and comfortable.

10/10
Exceptional
Carol, 26 Aug 2022
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Happy

10/10
Exceptional
Crystal, 23 Aug 2022
expedia-logo-v2.pngTraveller

Staff was friendly. Breakfast was so good. Rooms were very nice and had everything we needed

10/10
Exceptional
Verified traveler, 18 Aug 2022
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The staff went above and beyond to provide excellent customer service.

10/10
Exceptional
Verified traveler, 17 Aug 2022
hotel-logo-v2.pngTraveller

Great Location, Good Value

This hotel is wonderful! The rooms are clean and comfortable, with all the extras I expect. It’s also right on the river walkway. Finally breakfast was beyond my expectations with both hot and pre-packaged foods. Would stay again!

10/10
Exceptional
Samantha, 10 Aug 2022
expedia-logo-v2.pngTraveller

The staff was super friendly and kind and the room a super nice.

6/10
Fair
Elizabeth, 05 Aug 2022
hotel-logo-v2.pngTraveller

Breakfast starts too late for most hospital workers. Was met with disgust when I asked if there was a to go breakfast bag available (this is common at most hotels)

8/10
Excellent
Kevin, 05 Aug 2022
expedia-logo-v2.pngTraveller

Room was clean except for sofa and foot stool which had crumbs all over it.

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