Loved my stay the staff was very accommodating

Its a great place and really safe.

OK

Sortis rocks

Perfect location. Front desk was very helpful and was always able to offer an English-speaking person to assist. I would definitely stay here again. The room was amazing. We had a one bedroom suite and it was huge. The Concierge was so helpful.

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This property is fantastic. The staff are amazing! The guy at the concierge (I think he’s name was Jeremy?) was incredible. The staff was extremely welcoming, friendly and accommodating. The property is beautiful and clean. There are so many dining options and the pool bar was such a nice place to relax. Would recommend!

There are multiple restaurants within the hotel as well as near it.

Amazing stay at the Sortis and enjoyed the casino!

Sortis is upscale and modern. Restaurants are to die for. A must stay

i did not like it

Beautiful new hotel with great staff and location. Highly recommended

The staff wete amazing. Shout out to my homie, Rueben who provided top notch service during my stay. The rooms were huge, clean, super comfy bed and had the BEST shower! Lots of food options, 24 hour room service and fun amenties. I stayed at 5 different places while in panama for 2 weeks, and the sortis was my favourite place to stay. I highly recomemnd you stay here. I made a fun video on my IG account. You can check it out @rebeccaharrison1027

It was great

It was great and I will be going back to the Sortis Hotel Spa Casino Autograph Collection again

I will definitely stay here again. The staff went beyond the call of duty to help non spanish speaking customers

I loved Sortis! There are plenty of food options and it really is in the heart of the city. It was very clean and the customer service was impeccable. The inside is decorated so nicely! Would highly recommend. I have a complete review on my Instagram, growwiththeflow_

Check-in was easy. The pool is great. The Caliope restaurant, their bar tender Mike, and manager Ernesto made us feel so welcome and the drinks were great. The lamb samosas, prawns, and mushroom risotto were excellent. We didn’t like the food from La Brasserie, it wasn’t seasoned well and the waitress ignored us all night. The hotel is in a walkable area and about 15-20 minutes from Old Town. I would recommend this hotel as it is beautiful and the service is friendly and accommodating. I’d definitely return.

Cleaning is disappointing

Rooms are very dirty. I say rooms because we were a time from my company and everyone said the some. My room had hair from previous stay all over, floor was dirty and very dusty

Great amenities and great service. Definitely will be staying there again.

Very nice property nice rooms with good air-conditioning

My experience was amazing . I call it an experience because the service rendered was impeccable . Not to mention it was my birthday weekend that I randomly mentioned not knowing the concierge Evon was listening and to my surprise showed up to my door on my birthday with a bottle of wine and a hand written card from the staff of Sortis. It made my whole trip unforgettable!!!

The rooms are too musty, and the main ds don't give you full service. They always forget soup, wash towels. If anything was missing I would have to write it down for them to replace it

Other than the chicken wings and steak that wasn’t cooked well…..service was top notch!

This is a modern hotel. Our room was large, with a walk in shower and a very comfortable bed. It's convenient to walk to several restaurants. The pool is fabulous and the staff was very helpful with any questions. Ivan helped set up tours and was so friendly and personable. We looked at several hotels while we were there and were so happy that we chose The Sortis. We highly recommend it!

100% recomendado

Una experiencia magnífica, excelente servicio y ubicación!!!

Staff were very pleasant and very helpful

Enjoyed my stay at this hotel. The spa was breathtaking really loved it !!

Pool area need updating Otherwise great hotel

Mala Calidad desayunos

Great experience can’t wait to go back

Very good staff and friendly

We had a wonderful time. Clean room, good food and every staff member try to accommodate you. Would definitely recommend.

I expected more from this 5-star hotel. Yes, the room is huge, but it has strong humidity/mold smell. It's really unpleasant. Breakfast... it looks nice from the first sight. I prefer to eat healthy. Fruits are not fresh which is surprising. Sweets/bakery stuff is super chemical... I had problems with my stomach two days in a row after those breakfasts.

The actual rooms could be cleaner , but over all the rest of the hotel is beautiful, modern , staff is great. Hotel food could be better. Spa and massage rooms are amazing , have great accommodations.

This was my second time there I am very happy with the service Ill recommend this place 10X

Overall good to stay.

This was my birthday trip and I loved it, the staff wwere so welcoming and constsntly wished me happy birthday. Hubby loved the sports bar in the casino, sadly didn't get to use the other amenities but we will certainly be back. Big shout out to the concierge team, Omar and especially Ivan truly wonderful guys.

Close to everything in the city , loved the ambiance & decor of the hotel it has a Vegas feel . The food in the 24hr cafe was greatttt ! . Wished the pool was open till late . Also wished there was a jacuzzi on the property .

5th time

Very good Hotel

Everyone was super nice and room service was excellent. Transportation was always available. Neat and clean facility

Property is extremely beautiful!!

Not for me !

The service was great but the cleanliness and maintenance need a lot of improvement. I was disappointed. This isn't luxury. I wouldn't stay again.

I loved everything about this hotel

I think the property was very good. Their was so many amenities to enjoy such as the pool & being ablevto order food by the pool. Also the spa was a plus the massage was amazing. & everything was relatively close to the hotel. I would definitely stay here again

Outside of issues with the television, the overall experience was a good one. I would both recommend it and I'd definitely stay there again.

The best thing about this hotel was the staff. Mostly everyone was very nice and as helpful as they could be. The problem was the hotel itself! It's BADLY in need of a renovation. The rooms stunk sooo bad and we changed rooms twice. If the trip wasn't already paid for, we would have tried to find different accommodations. The area surrounding the hotel is very poor looking and run down. It was dangerous because one of the grates outside their hotel was lifted and my mother fell. With taxes on single bit of money uou play in the casino, you'd think they could afford to renovate and get rid of the mold/mildew smell! Definitely would not stay there again!

Las habitaciones son de muy buen tamaño, el servicio es muy bueno

All the staff were friendly and accommodating. Great location to explore both new town and old town. Lots of restaurant choices within the venue, and just around the corner from the hotel. Was there for business so a lot of time in the convention area (floor M) but everything was great.

Hotel was very clean and staff was friendly. I did not feel very safe walking outside of the hotel are. Taking Uber and cabs was very easy to do from here.

We will be back

I liked the on site spa and the people were very helping and friendly especially at La Brasserie

Lovely time at Hotel Sortis. The staff were all friendly and great. Would stay again.

Los cuartos de sienten con olor a humedad.

I came to Panama on a solo trip and I’m glad I chose this hotel. It’s very convenient and safe. With many dining options to choose from, the spa on property was amazing. The pool was great the staff are extremely helpful. When I come back to Panama, I’ll be staying here again!

The employees were awesome

Cool hotel in easily walkable area.

Pros: room was spacious, very clean, & smelled nice. Awesome bathroom & shower. Bed was great too. Amazing pool & plenty of available loungers & tents. Casino/Blackjack was ok. Cons: breakfast buffet had good fruit & bread, but pancakes & waffles were gross 2 days in a row. I took a bite & spit it out. I give the property a 4.5/5.

All around great place to stay

This was a recommended place by our driver. We loved it! So many different types of restaurants and very nice. Staff was great!

Very clean and friendly experience.

Clean place, safety

The room was confortable, good space, the facilities like the gym was excellent and the room aisles are beautiful

Staff was very helpful

Excelent Choice for Panama

Great place to be in the middle of the city. Close access to the Subway and also direct access to a street connecting directly to Corredor Sur (AirPort Highway in Panamá) The spa and Fitness Center are also great plus if you are feeling lucky you can also play at the casino within the hotel.

Nice stay

Great property

N/a

Always good.

No complains; plus I like the hotel facility and location.

Very friendly staff. The food was pretty good. Numerous types of fruit at breakfast. Very relaxing bed.

We loved the hospitality at the Sortis. The restaurant options were exceptional. The customer service was outstanding. There was even a Bonvoy Members Special invite only cocktail hour. The concierge went above and beyond for us. Safe for single female travellers. Spa was very relaxing. The bed in the room was like a cloud we are surely going to miss this slice of heaven.

All i can say is with this hotel, what's not to love? My view from the 16th floor overlooking the city was awesome! My room was spotless, the bed comfy and the shower was just what i needed. There are 5 restaurants on site which i visited two and loved. The pool was beautiful and refreshing from the heat. I had a good time at the casino(even though i lost money lol) but the on-site spa for my wife and I was the crowning jewel! You won't regret treating yourself. I was just amazed at everything this hotel provides but the best thing is the staff. Best hotel in the city! 5stars!!!

Staff was very accommodating

Comfort away from home

The hotel was amazing. Room was clean and very comfortable. Staff were friendly and very helpful. Many staff spoke english well, which made our trip easier as we are still learning spanish.

Big and nice rooms, comfortable bed, and amazing shower. A huge nice pool. Great location. Negative points for cleanliness, as the lobby bathrooms were filthy and stinky. No cleanliness problems in the room. Service is not excellent, specially at the pool, where none of the waiters were willing to walk from the pool bar to the pool area. They seemed very lazy.

How can one person, damage the good job of others?

I used to like it a lot, but I'm not sure if I'll be back.

It is in a nice area.

The main purpose of this trip was to celebrate my birthday. Due to unexpected reasons, I had to adjust my trip a week hence the reason I checked in after my birthday. Prior to arrival, I made a special request for a birthday plate and a bottle of wine to be in room upon arrival and this request was not honored. Upon arrival to room, I followed up and front desk agent advised that request was overlooked and will have matter referred to manager. To date I was not contacted with an apology nor was an amenity sent for the inconvenience. While laying in bed with my partner on our first evening, housekeeper try to make their way into the room without even knocking. Thanks to security lock, she did not get to see what she should not have seen. This experience pissed me off. I reported this to the front desk and yet again we were promised that a manager will reach out. During our stay, the concierge agent Ivan was very pleasant and helpful while most persons just stare at us like we were two criminals. I gather that they are not use to 2 guys in the same room. This experience made me feel very uncomfortable.As a result of this, I choose to have limited contact with the staff. Trust that my next visit will be a better experience if I decide to return to this hotel.

Loved the location, and property was ok

Over 4 years using this hotel.

I use this hotel very frequent, but I have the feeling that reservations from Expidia are sent to "No the best rooms" This is the second time I stayed on 9th floor and I'm noticing the bathrooms are not in the best shape as they use to be or are in other floors.

My breakfast we’re supposed to be included in my rate

This property was very clean and had good restaurants with very good food. The Casino and sports bar were great too. The pool area is set up very well and has lots of space. I didn’t us the spa but someone that was traveling with me did and he said the massage wasn’t very good and had limited time’s available as they only had one massager. But he did enjoy the spas other amenities. The maid service was great as I don’t get up early and they cleaned the room very good everyday later on and never knocked early waking me up. I would recommend this hotel.

Rooms needs to get clean better

I can honestly give this resort a 10/10. The room was beautiful, the bathroom was even better and HUGE. I traveled alone from NYC to Panama & I felt so safe & comfortable. One of the staff members helped me with my dress and even took my birthday photos for me ! The young ladies at the front desk made my check-in & check out process extremely smooth & seamless. I cant recommend them enough.

The area, the amenities, the STAFF IS AMAZING, the food… honestly, everything. My family and I love it here and we will definitely stay again and recommend to our family and friends! Keep up the great work ❤️

Trash all over the street/ sidewalk

I'm not from Panama, but I live here and have stayed at Sortis several times ( for a stay cation), and it's always been a great experience. This time....not so much.

Great location! Staff where excellent Pool and spa Casino has a good selection of table games and slots

It was in a safe part of town and the facilities were very nice. The staff was extremely helpful

Very high scale feeling with beautiful views and facilities

I was charged $10 every time I park with valley, so I paid about $400 as a Hotel guest. Asked to see the manager but he didn't bother.

We spent a week at the Sortis. The rooms are very spacious, clean, have great views from the 12th floor and the showers are huge. This hotel is located in an are that was very convenient for us. Ubers come in less than 4minutes and you can get to Old Town and many other places for $3-$7. The most we spent was getting to Gamboa and that was $22. The Casino was good w/a lot of slot machines. There are like 6 restaurants to choose from…We only liked the pool food & Ciao Raggazi. We ate dinner at Ciao Raggazi 3 times. We loved their lasagna, Alfredo & pizza. They have mint & strawberry lemonades that were blended fresh and delicious. Our server Juan was the best. Everything he suggested was great. All the hotel staff we came in contact with were very nice and helpful. We spent one afternoon at the Spa and I had the women’s facilities all to myself. The Vitality pool, sauna and steam room are very large and relaxing. We really enjoyed our time at the Sortis Hotel, Spa & Casino.

No complaints

There were many dining options.

This hotel was absolutely amazing. The staff was super nice and friendly. Many fun dining options. The spa was amazing. Pretty close to everything. The Uber rides were super cheap. The casino was fun and bigger than I expected. Definitely recommend this place.

The breakfast was amazing

Loved it

I absolutely loved this hotel. It was clean and comfortable. Omar was a concierge for the duration of my stay and quickly fixed any issues that I had and answered all questions. Check in was quick and efficient. It’s in downtown Panama so the area is very busy, but the room and hotel is very quiet. I will stay here again when I visit Panama.

The rooms, pool, fitness room was very good. Hotel Restaurants were good. Had problem with one of the staff members in the evening. Other staff were very friendly. The breakfast was not good - cold eggs, dried pancakes, and some items did not look fresh.

Staff is great. Lot of restaurants