Great choice

Nice hotel

Staff was professional and corteous. Rooms could use some updating, but otherwise very nice. This was my second time staying here.

Very Good Hotel In Cali, Deff my go to place when I visit family. I love the location, the food, and overall the heart warming service they have. All the staff in general are very good but specially Melanie, Lady & Johnny They are phenomenal and they make you feel right at home. Been a customer for years and will continue to book here for sure.

Very good hotel from its location to the excellent service from all the staff.

Excellent Stay as always, Staff is above and beyond. Everyone so very welcoming, the service is top notch. Honestly cant emphasize enough how awesome this hotel really is for a big city like Cali. The breakfast is also very good, no complaints at all from this hotel.

I always stay at the Sonesta Hotel. The staff is alway courteous and professional. The fare is affordable and the breakfast is always great. I would recommend this hotel to future guest.

Convenient location, excellent service. I recommend it.

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Centrally located to everything in the city. Great staff and servuce. The area looks nothing like the pics. However i stayed here again.

El lugar está bonito y muy conveniente. La mayoría de los trabajadores son muy amables. Pero tuve un una mala recepción por Miss Melanie quien me dijo que la habitación 1024 la cual separe no estaba disponible y que todas las habitaciones eran como las suite del piso doce( olían húmedo). Y me dijo en forma desafiante isi yo quería la escogiera o me podía cancelar e irme a otro hotel. Gracias a Jessica me dio una habitación con dos baños como lo requería y me trató muy amable. En cambio Melanie en mi estadía nunca me saludó y siempre se mantuvo muy soberbia. Si se encuentra a Melanie en el mostrador traten de hablar con otra persona para que no les arruine sus vacaciones. Es muy lamentable que tengan personas así recibiendo al turista. Pues ellos son la cara y la primera impresión del hotel. The place is nice and very convenient. Most of the workers are very kind. But I had a bad reception from Miss Melanie who told me that room 1024 which I reserved was not available and that all the rooms were like the suites on the twelfth floor (they smelled damp). And she told me in a defiant way if I wanted to choose it or I could cancel and go to another hotel. Thanks to Jessica she gave me a room with two bathrooms as I required and treated me very kindly. On the other hand, Melanie never greeted me during my stay and always remained very arrogant. If you find Melanie at the counter, try to talk to someone else so she doesn't ruin your vacation. It is very unfortunate.

Good hotel

wasnt bad but i went for business so didnt do much tourist things

OK Hotel

The hotel was acceptable but breakfast was not good! It was not terrible just lacking in variety with no ability to upgrade?

Our stay was very good, the staff excelente, the security, quiet, and having a room with two bathrooms was the best as we were there for medical reasons.

Good location, cleanliness, service, very good restaurant, very good breakfast. I recommend it.

The staff s very friendly and attentive

Near important place

Nice area

Sonesta is excellent!

It was an amazing stay in this hotel. Every staff member was polite and friendly. When I needed help, they were more than happy to help. The room was a good size, the bed was comfortable and lots of space for clothes to be put away during my stay. The bathroom was a good size, the shower was a walk-in and was excellent. Overall, it was an excellent hotel. Highly recommended.

good hotel

This was my second time staying at this hotel and I will be returning

It wasn't a nice stay

Sneaky room service..

Awesome the bellman Juan Mario very informative

El jacuzzi no tiene agua caliente

Clean and hospitality was above expectations

No complaints service was excellent

Súper. The staff was great . Room cleaned every day.

Great Service, wonderful food! They even give us a room upgrade because when we arrived was my husband birthday . Martha Liliana

Stayed for a wedding nearby, staff amazing and restaurant was incredible

Sonesta Cali is a good hotel, always love the service and hospitality. The breakfast is another level really nice and good options. They do lack more seating but you have to reserve your table with an item or else you wont get a table and its confusing if you get up for food etc. But loving this hotel always

Sonesta has a good breakfast, air conditioning, hot water, and delicious room service food. The staff and front desk people are wonderful. I couldn't have picked a better place to stay in in Cali. Very comfortable beds as well.

All was good

Central, convenient, and safe location for the purpose of my trip. The breakfast option was varied and convenient as well.

Excellent and quiet

The room was nice and spacious! But the room needed repairs/ maintenance

All staff members are very pleasant and willing to help at all times, shout to Jesus, always going above and beyond to make my stay more comfortable. Rooms were spotless, and the facilities were well-maintained. I look forward to coming back to the Hotel soon!

I would like to say that the state was very comfortable this time. It was amazing. I will recommend these hotel for anybody.

Breakfast was delicious and has good variety. The place is distinguished by its cleanliness and the friendliness of the staff. Desayuno delicioso y una buena variedad. El lugar se distingue por la limpieza y la amabilidad del personal.

Good hotel but nothing out of the other world as indicated

Monica , thank you once again ..!

Amazing stay as always. !! Love love this hotel. Staff is so welcoming and always so helpful. We always come back here. This is definitely our spot. 🏨

The best hotel in Cali service is good, food is delicious but it could do better in the gym, breakfast needs more attention specially in the seating area many ppl take your table etc.

My stay at Sonesta was great, the breakfast team are very nice.

After a month of running around Colombia, this hotel was a refreshing taste of great customer service and luxury. I very much enjoyed my stay, and will be seeking out this hotel for my next visit.

My family and I have a very good experience in the hotel. Everyone was friendly, respectful and accommodating.

Breakfast is delicious.

poor service no air condition

the air condition does not work we ask reception and they told me it was nice like that 82 f.

great place friendly staf , very good food, definitely ill be back

Excellent . Wonderful staf . Delicious breakfast. Typical food of the region. Excellent restaurant for dining. And a bar for drinks.

Everybody went above and beyond to make our stay as comfortable as possible. Jonathan the Bartender at Bar&Tono Bar applied all his creativity to prepare COCKTAILS with his personal touch. Wilson, the Bellboy, was always attentive to our transportation needs, William, Paolo, and Jose at the front desk were prompt to guide us and make sure we were informed of all possible venues around the hotel. Davidson, Javier and all personnel at the restaurant and Room Service provided the best eating experience for us.

I love this hotel

Very nice hotel in Cali id say one of the best centered Hotels however the Wifi was horrible and some areas of the hotel need remodeling/ paint but otherwise its great stay very welcoming

Make sure to have coffee at the room

Excelente servicio de todos los que trabajan en el hotel. Reflejan un excelente trato entre ellos y aún más con los clientes. Feliz de estar en el hotel. Gracias a cada uno

Great service thank you

Outstanding services

Dear Hotel Management I am writing to express my utmost satisfaction and gratitude for the exceptional experience I had during my recent stay at Sonesto Hotel. From the moment I arrived, I was greeted with warmth and hospitality that set the tone for the rest of my stay. The staff members were courteous, attentive, and dedicated to ensuring a delightful visit for every guest. However, I wanted to take a moment to specifically acknowledge an outstanding member of your team, Marisol, the housekeeper. Dedication to her role went above and beyond all expectations. It was clear that she took great pride in her work and genuinely cared about ensuring the comfort and satisfaction of her guests. Her attention to detail was remarkable; the cleanliness and tidiness of my room were consistently impeccable. Marisol went the extra mile to cater to my individual needs and preferences. She took the time to understand my requirements and make certain that every aspect of my room was tailored to my liking. Her outstanding level of care and professionalism left a lasting impression on me.I truly believe that Marisol is an outstanding asset to your hotel, and I would wholeheartedly recommend her to anyone seeking exceptional service. Her dedication, passion, and genuine care for her guests make her an exemplary team member.In conclusion, I want to express my gratitude to the entire entire staff at Sonesto Hotel for creating an unforgettable experience. Anthony

Perfect hotel for stay in Cali.

Good hotel ok for the price

Nice layout bedrooms

My room was perfect !!

Bed was horrible. Food options

Primera visita a Cali

El hotel es muy bonito, muy buena ubicación, colmado, restaurantes cerca. Lo recomiendo.

The facility was new. They went out of their way to make the guest happy.

I booked one of the big sweets which was cool because it had two bathrooms. There wasn't a balcony. The bed was good. Breakfast was okay. I didn't really partake in the restaurants.

Very good service.

Staff was friendly and professional. i had an issue with the toilet in my room. i would stay here again.

Clean great location

The hotel felt safe but the area around it did not.

Very convenient & great location

It was okay. Because it's located next to a clinic, the area is busy and noisy. The good part is that staff is really nice. Tip: ask for menu before ordering any drinks at this place as they are costly.

Very Ample Suites.

We got robbed gunpoint in the corner of the building. The security guard saw everything happen and did not intervene. We lost our phones and documents. They were slow to contact police and when police finally showed up they did nothing to solve our problem. When we asked to just go up to the room they said we needed IDs even tho they were aware our documents had just been stolen. I’d wanna request a refund for this traumatic stay.

Espectacular!

Excelente servicio y amabilidad. La comida del restaurant exquisita y bien presentada. Las habitaciones súper cómodas, limpias y bellas!

Hotel Para negocioap

They wouldn’t allow cancellation

Great hotel nice rooms

Everything was good until,MR JESUS MARQUEZ , was not upto date with practices and didnt honor my documents (im a dual citizen of colombia) when he didnt find a stamp in either my U.S or Colombian passport, to waive the fee..not knowing that theres new technology in passport control that doesnt leave passport stamps any longer, called, BIOMIG, which i used, calling me a Liar, therefore denying a room key until the fee was paid. US$20.(89KCOP) ,which i endee up paying.. the solution, they gave me was to go to the airport next day on my personal time , and asked for proof so they can refund me,; which i found absurd,since i was running errands for next day,i was promised to be contacted by MANAGER LORENA FIGEROA, but she never reached out to me.. also every minibar item and even coffee has a price.. for in room consumption.. pitiful... Do not leave a Credit card with them.. every has a cost and they are abusive.. I dont recommend this hotel I found this to be Rude and Disrespectful

The Best Hotel in Cali, very accommodating and up to date. The Breakfast is spectacular and we enjoyed our stay and will be coming back when in Cali. Thanks so much

Excellent property, shower cleaning should improve, there was visible mold. Other than than everything was perfect

Stayed on the 12th floor and there was a lingering foul/ sewer smell everyday. Spa needed to be reserved with days in advance. Short hair employee/ server seemed like the leader in the breakfast area gave the best customer service. Hotel charges for a tax for colombian citizens which are also american citizens but we verified on our departure and immigration is not provinding a recipt. Also asked other americans and they said they were not asked for any receipt

I strolngly recommend this hotel. Staff super nice, rooms are spacious and clean, nice views, great pool area, very good breakfast buffet and super well located, right in the middle of everything and a short ride to any place in Cali.

The staff is very attentive and courteous. Definitely will go back!

Comfort but worst WiFi ever

We love the hotel before when it was four points, we still love the hotel but the wifi service was the worst and the quality of the food is changing. Overall it has a good service to the guest

Excelent and friendly service,

Los desayunos deben mejorar mucho.

Love the hot tub, nice breakfast options and overall service was great.

It is really a great value for the price you pay. To be honest due to the devaluation of the Colombian peso the cost is really cheap for the services you get. Super breakfast, employees very friendly and nice eager to go the extra mile to assist you. Great location and the pool and rooms very clean and convenient. It is really a great hotel to stay and I was there for 6 nights....

Very nice staff and educated, I will definitely recommend this place if you want to stay En La Capital Del Cielo.

All staff were extremely attentive and friendly, I felt secure at the hotel. Breakfast was delicious and varied day to day. There was fresh beverage and cookies at the lobby to grab all day. The room was very spacious. The only thing was the tub was a little high to me so for an older person it will be hard to step in, we were ok with it. The jacuzzi was great with a view of the mountains and the sauna (turco) and gym was right next to it. I will come back to this hotel.

Staff were very helpful and friendly especially William who works at the concierge. He was very attentive and gave great service and made us feel more welcome at sonesta cali. Thanks especially to him it

Avoid Room 715

Hotel looks new but the room 715 was uncomfortable to sleep, it is a huge room but air conditioning is incredibly noise, I can not sleep Breakfast is ok Pool is too small Shower and bath tube are ok

The place is awesome and very nice.

I enjoyed my stay at the Sonesta Hotel. Money well spent.

We stayed a total of 7 nights at the Sonesta Cali this past week. I couldn’t recommend this hotel more. Bellísima, limpia, y el servicio 5 estrellas. The restaurant inside the hotel, Cooks, is very nice, they truly catered to us each time we sat down to eat. Very good food and ambiance. We definitely plan on staying again.

The hotel is conveniently located in the northern area, not far from the town center. The rooms are spacious and well maintained. There are a large number of cable channels, including CNN. Management is friendly and attentive. The breakfast hour is a most enjoyable experience. I am happy to recommend this hotel. .

Their staff was super-firendly and helpful always going beyond expectations. Great job, among then Melannie at the front desk was the best!

Comfortable Lodging

Friendly Staff, Clean Room

Ok for budget

Hotel is ok for the budget.

This hotel was 3/5 for me due to several things. The things I liked about the hotel was the breakfast in the morning was delicious. The staff was very polite in the morning. The food at the restaurant was also delicious. The bell boy always greeted us coming in and out of the hotel. The room was always cleaned. The things I did not like about the hotel was the bed was very uncomfortable to sleep on. The mattress was very hard. The staff at the front desk was rude and kept taking other people while not finishing with us first. I told the front desk about the refrigerator not working and it was never fixed. I had ordered ice because of this and they wanted to charge me for it even though they knew the refrigerator did not work. I did not have a smooth checkout because the man at the front desk was taking other people before me, could not explain my bill, and was talking on his walkie talkie to see what was taken from the minibar to see what else he can charge me for even though the refrigerator did not work.

Room for improvement

My stay was fine... Breakfast wasn't that impressive.. it was just ok. The Spa service was excellent! My room was very noisy due to where it was facing. The bathroom has molds in the shower, the toilet didn't flushed properly..... Little pressure. The pool area was ok. My girl got Whistled to by the construction workers around which made her feel uncomfortable. The hotel is well situated and has great potential once the little details are resolved.