Property was generally ok, but apartment was quite ‘gritty’. Smelled like ventilation wasn’t great…everything a bit damp.

No restaurant

wifi abit wonky but overal, a great stay

Good location for Legoland

Nice, quiet and spacious space for family

Quiet and spacious location. About 11 mins walk to Legoland. For time being, breakfast is grab n go due kitchen under renovation. Front desk staff very friendly. Smooth checking in and out.

10 min walk to Legoland, through Medini Mall which has food options and a supermarket. Much cheaper than Legoland hotel. We didn't get breakfast at the hotel because it's bento boxes. As some reviews have mentioned, the property is a bit old. It's also next to a hospital so we saw hospital staff and patient/ family in the hotel. Generally the hotel is quiet and clean. Easy enough to go around with Grab.

Cheap & Cheerful

We were satisfied for the price we paid for our stay. Property was essentially a serviced apartment, however the doors and corridors as well as some parts of our rooms were worn. The room was generally clean and comfortable. We were served by Nick at the front counter and she was very welcoming and thoughtful. Walking distance to Legoland although we did not visit it this trip.

Legoland trip

It's a pleasant stay. Staff are very helpful and friendly.

nice and family friendly hotel

It was within 5 min to Legoland and right next to Medini mall

sub std breakfast. Paid SGD 17 per pax but received only a box of GrabNGo meal with lousy western breakfast.

Good view. Good price. But can start to see wear and tear.

Arrived at 3:45 but could not check in and had to wait more than 1 hour. This must be the issue in Expedia or the agency between the hotel and Expedia, there waa an issue regarding room type for our stay. We requested 2 bed rooms with 1 king bed and twin beds but the room was 2 bed rooms with 1 king bed for each room. It was very bad experience and would like to ask Expedia to check the reason and some compensation.

It is in a quiet neighbourhood and just next to LegoLand

Bathtub and room phone wasn’t working when we arrived. Otherwise, everything was good!

The room was clean and convenient. The restroom are maintained well. Value for money stay.

Front office staff are fantastic!!👍

Cosy couple getaway

The hotel is excellent for its price, great location if visiting Legoland and great food at nearby locations around Bukit Indah (by taxi or car around 5-10 mins). Room condition is very good and room amenities is excellent for a short couple stay. Hotel staff are very courteous and helpful during check-in, stay and check-out. Highly recommended!

Very good property for those visiting Legoland, as Legoland is at walkable distance. Breakfast offered is not acceptable though, we ate outside.

Cloxe proximity to Legoland

The worst accodation

Very conveniently located to legoland and very good views overlooking the park.

Comfortable stay

Excellent service

East access to Legoland. Good for family.

Fantastic Service Apartment for Family

This service apartment is just beside Legoland and Gleneagles Hospital, so if you need to find a place to stay, whether for a family to have fun in Legoland or to visit family members at the hospital, this would be a great place to stay. It is also very near the Tuas Second Link(15-20mins drive). There is a Medini Mall just beside as well. There was a big jam at the customs and we arrived at the hotel just past midnight. The receptionists(1 male and 1 female) were both very friendly and the check in was fast. I booked a 2 bedroom apartment. It came with 2 bedrooms with 1 queen sized bed and 2 single beds, 2 bathrooms(1 with tub), 1 kitchen and 1 living room. The space is not huge but fine for 4 persons. The rooms were clean and tidy. There is also a washing machine in the kitchen. Though there is a kettle, you can also get water from the water dispenser along the corridor. If you are driving, there is a parking charge, though not excessive. For a 3N2D stay, you pay RM10 for unlimited in and out of carpark. I like the room cards which are wooden.

Good location if you are planning to visit Legoland, as it is just walking distance to the main entrance.

good place to stay..very convenient with big grocery & eatery nearby.

The rooms are big and comfy but the aircon wasn’t working but the staff was very gud abd tried to make amends .

The location of the property is strategic that you don’t even need to drive and you can skip scorching sun in the noon from legoland to rest till 4pm to go back to theme park again. Staff are very friendly and service is excellent. However the property seems to have been years without doing much upgrading maintenance. So there might be some small marks here and there in room. But still for the price is good value for family stay. And the room deco is just nice that makes you feel like home in a hotel. It would be good if there is additional amenities for diy laundry service.

Don’t get the corner unit cuz there’s no Wi-Fi Signal there. The 2 bedrooms come in 2 bathroom but one bathroom is really dirty. The toilet is literally yellow color. The one bedroom is actually a lot nicer than the two bedrooms. Location is great if you are going to legoland.

Generally its a good property but this time there was delay in getting the room due to lack of power. On top of that, dirty linen, dirty corridors, etc. We went to bed around midnight due to all these issues.

Great stay

Great stay! 5mins walk to Legoland and mall. There’s a 24h mart downstairs too.

Property Ok, not very close to anything except Legoland and the Medini Mall.

Disappointing

Room condition - poorly maintained, bathrooms had weird smell (never went away in the 3 days we stayed), bedroom floor had water damage, beds were not comfortable (bedsheets were scratchy), room had a musky smell, did not seem clean. Receptionists were polite and friendly, but took ages to find our luggage that they had held for us.

I loved the view. I was on the 21st floor and the view was unblocked. We were facing Legoland and its surrounding areas. The property was great overall for the price we paid. It was an affordable room, breakfast was 25ringgit and had more variety than expected, staffs were polite, toilets were clean. I would come back again.

Place was not able to cope with the surge of tourist after pandemic. Check in was super delayed (check in 3pm but we could only get a room at 630pm). No towels in the toilet, and house keeping kept delaying in getting things to room.

Can find better location

Room was not ready at 5pm. Room was not very clean and welcoming. Towels were in bad condition, bedsheets stained. The fridge had an odor. Breakfast on Monday was horrible. Thankfully it was better on Tuesday. Location is good, just walking distance to Legoland but I think the cleanliness and service can be better.

Property was convenient as it is walking distance to Legoland. The room was generally clean. I liked the fact that there was a lot of shelf space to put your items and having a microwave is really helpful. My room did have a broken body soap bottle in the toilet which was still usable but it would have been better if it was replaced with proper non cracked one before I checked in.

Wrote in to hotel to check on some details, was routed to customer service team but totally no reply from them. Check-in time was supposed to be 3pm, we have 3 rooms, one got check-in at 5pm (with no towels available), one at 8pm and last at 10pm!!! When we request for late check-out due to the disruption they have caused, the most is 1pm cos their rooms are back to back. When I request for 1 extra bottle of water, was told they don't have anymore stock! Room floor n wall looks old n dirty, gaggle cup in toilet was dirty with a very big piece of green stuff that looks like vegetable or alge. I'm not a picky person when it comes to hotel, but this is definitely the worst and I'll never ever step in again. To think they are still under ascotts group , what a shame.

Greetings we still didnt get refund for breakfast or credit as we had to buy our own from day 2....meals in restaurant need to be hot etc....limited choices for foreign guests...

Good will stay again

Quiet place, clean and pretty new place. Comfortable bedding. Polite staffs

Property is near to Legoland. An alternative accommodation choice . Is a service apartment that only comes with alternate housekeeping service . This would mean if you are staying for 3D 2N, there will be no housekeeping until the day you check out. Lots of ants and the apartment is pretty dusty.

Big room

Cleanliness needs to be improved as twice during my stay have stained bedsheet.

The amenities were very limited

Disappointing

Poor cleaning, toilet stinks. Manage your expectations. This is not a well maintained property, sewage smell in toilet, floors are sticky.

Toilet bowl was faulty. Flooring was dirty

The pandemic hit the hotel hard. Filthy , dusty , no cleaning of common areas no clearing of rubbish from bins , piles of rotting food at carpark bins . No clearing of trash from corridors . A shame to the Somerset brand .

A bit run-down. Area around is quiet. Near legoland - so expect a lot of energetic kids.

Great stay for family!

The family room comes with good amenities which are very friendly for family stay like us. The washing machines comes very handy for us too.

Excellent trip

Excellent

Staff were very friendly. Great location being only minutes away from Legoland. Breakfast had more variety than expected.

The property is obviously old but VERY well looked after. The staff are incredibly nice and you can walk to Legoland ! We loved our stay here .

All the staff very friendly Explain very detail on the hotel condition

Wonderful, friendly staff and big clean rooms. We have visited twice now and would stay again. Close to legoland

2nd Stay this year

2nd stay this year for 3N. Had a room on a much higher floor last time than now. Not sure if it’s due to our late check in that we had this room with conditions much poorer than the last time. The floor felt oily and sticky when we first stepped in. The cutlery were sticky so I hv to washed all of them before using. The water in the bath room started to choke on our 2nd night. The Aircon was not cold. But the staff was quick to react. We called reception on our 2nd morning as the Aircon controller was not working. Technician came almost immediately. After fixing the controller I told him about the almost blown light bulb in the kitchenette and he came back to fix immediately. I also told him the phone was not working and he got his colleague to change a new set almost immediately too.

It was a nice time we spend together

It's a fantastic location for people who visiting Legoland. It's a very good place to stay in. Unfortunately, the cleanliness (bedsheet, cups, floor) is very bad.

Excellent location for tourists going to Legoland

The hotel's location is excellent for those going to Legoland. It is about 5 minutes walk away from the entrance of Legoland. The Hall of Medini mall, which is just next to it, has many F&B outlets and good supermarket.

Comfortable stay

Staffs are friendly. Comfortable stay but can hear moving furnitures from above in morning and night. Near to legoland.

Big service apartment. Service provided by staff was excellent! Room cleanliness can be improved.

Near legoland. Ramp to the basement parking too narrow... Car can easily get scratch

Friendly and helpful staff Breakfast ok. We are a family of 10, we have to wait for food to get cooked.

A home away from home

We loved our stay here! Everything was clean! From the description itelf that it's 5 mins away from Legoland - YES IT IS! Easy access! We really loved it! THANK YOU SO MUCH!

Clean place with sufficient amenities. Courteous and friendly staff too.

Location is perfect if you are going to Legoland. Its just across the road from Medini Mall and Legoland. There is a 24h 7-11 in the premise. Excellent facilities such as swimming pool, gym and kids play room. The 3 bedroom apartment has kitchen with washing machine, stove, oven, microwave, refrigerator, cookware, plates and cutlery essential. It also has hair dryer, iron + ironing board and safe for your valuables. Can see sign of wear and tear in the apartment but overall its still in decent shape. Only complaint is the toilet cleanliness. The bathtub drain is full of hair and the drain of toilet in the 1 bedroom apartment that I also booked was blocked. We have a pleasant stay and will book the same place again the next time we are going to legoland.

We visit JB quite frequently and Somerset Medini has always been our family’s choice of accommodation in JB for many years now. However, we noticed that the condition and upkeep of the property has deteriorated by quite a bit in our recent stays. Carpets, chairs and bedsheets were stained; towels were thin and torn; wooden flooring cracked and sticky and even bedroom and toilet doors couldn’t close properly. It was not welcoming and comfortable at all. No longer a home away from home. The Ascot Group May have to seriously look into this.

Very spacious, very helpful staff and clean accommodation

Not too bad for a quite get away. Property Is big enough for a family of 6.

Somerset Medini

During my visit which is long weekend. I booked the facilities to bring my kid for swim. Unfortunately the pool is under maintenance. Cafe also under renovation.

Overall ok and only the toilet cleanliness need to improve especially the bath tub area.

Great location, great food.

Great location. Just across LEGOLAND. For cheap and good local food, check out Oasis restaurant at the garden while on the way to Legoland and the mobile food trucks in front of Gleneagles Medical which operates from abt 3pm til midnight.

The price was affordable for a room that is huge. The place was clean, the staff was friendly and it was just across Legoland. Just that we went at the wrong timing as the restaurant was under reno, so the food was a grab and go. The sandwich was tasty though. I would definitely come bck again.

Walking distance to Legoland, breakfast grab and go was substantial, apartment was spacious.

The staff are courteous and hotel is a 5min walking distance from Legoland. Hotel front desk is manned 24hr and the 2 bedder rooms are huge. Carpark is chargeable at RM10 upon 1st entry and keep the receipt so that multiple re-entry into the carpark is free for 3 days

the rooms are great size for family, we had a air con issue, they came and fixed it so we could sleep at night, close to Legoland lots of fun, restaurant not opened under maintenance, apart great place to stay

Lovely Stay

All perfect except: 1) when checked in, no bath towel ready in toilet 2) renovation of its cafe suddey extended until end of October 2019

The bedroom was dusty, particularly around/under the bed and near the window. Was expecting to find washer/dryer in the room as it was a service apartment, but the room wasnt equipped with 1. The aircon at the reception wasnt working, making guests uncomfortable especially in the harsh heat. Service was good, staffs were friendly.

Grab n go breakfast taste bad even the coffee not nice

Overall is OK

We lived in a 3 bedroom apartment. The apartment was big and response from hotel staff was fast. The front office staff were nice and friendly. The price was reasonable in view of the size of the apartment and the convenient location to legoland (just 5 minutes walk). A big problem was the unpleasant odour of the washroom, although we have requested the staff to come over to tidy it again. The quality of the grab and go breakfast was just average.

Facilities ok,however the cleanliness & amenities should be improved

Nice apartment but lack in maintenance

Lacking in maintenance. Coffee stains on walls and switches. Hole in bathtub. Weak water flow.

great stay. only spoiled by bogus parking fee

room was nice, clean and neat. though our room had several defects with the shower heads but they were minor. Staff was friendly. the stay was great till the last day when we were slapped with bogus additional carparking charges. Supposed to have paid 10RM for entire stay but upon check-out, the carpark attendent pointed to us that the recorded check-out date was one day prior to our actual check out date. I reminded him it was he who recorded it for us in the first place but he said we had to pay the additional 10RM. It happened to my other friend who are travelling in another car so it must have been a regular stunt for the bogus parking charges. left a sour-after taste to a supposedly nice stay at Somerset Medini.

first of all the price is way way cheaper than legoland hotel so it is ideal for budget travellers who want to stay overnight to visit multiple legoland parks. second is that legoland entrance is barely a 5 min walk from the hotel! best!

Nice views

It was a good hotel with a good staffs, landscape, room and amenities. The only

Worst somerset ever, never stay here again

Worst somerset ever in all my stays in the Ascott group. Check in staff was very slow, condition of the room was bad, bed was dirty, toilet got stuck twice in one night, staff allowed Chinese tourists to open luggage at the lobby and change socks there making it look like a cheap motel, hotel corridor and lift was dirty. I have stayed in Ascott hotels most of the time but this is the worst somerset ever. I can’t imagine this sort of quality for the brand.

Overall good but the room cleanliness can be improved.

Really good value for money. Property was a bit dated and cleanliness was so-so (there was a dead cockroach outside one of the other rooms on our floor and when it stormed it - the water flooded the lift lobby on our floor and took awhile to get cleared). The bed was super store comfy. Great night sleeps!

Ok stay for just a night. Could be better

We paid for buffet breakfast yet we were not pre-informed before the stay that the restaurant is closed. What they provided was just grab and go options - 3 mains, 3 beverages, 2 sides (select only 1 from each). Cleanliness is so-so.

A good getaway

Clean but would preferred floor cleaned with some sort of detergent than just water. However, still a great stay. Very convenient to Lego land.

The staff were friendly. Good place to stay. Convenient to Medini mall.

We booked five nights in the premium 2 bedroom 2 bathroom apartment. It was only about a short ~400m or 8 minutes walk to Legoland from the ground floor of the building. The Medini Mall nearby is convenient for food but lack variety. The two restaurants selling chicken rice there is readonably priced by Western standards but expensive for locals but it is quite tasty. On some nights we ate at major shopping centres like the Johor Premium Outlet and Paradigm Mall. They are only about a 20 to 30 minutes ride by Grab and the journey prices are very reasonable. You can get better food and more variety at these locations. We didn't go to Puteri Harbour which caters more to Western taste buds. We wanted to try local foods. Overall we like our stay at Somerset. Its clean and spacious. Washing machine is a bonus but you need to bring/buy your own laundry detergent. There is also no dishwasher but you get daily housekeeping. The pool was also very nice.

Good and prompt service

Good stay. Thanks.

Somerset Medini is great

It was a very nice hotel but hard to find places to eat nearby at night.

Very affordable with good amenities. Recommended for families

It’s fee like staying at home. Some of the equipments doesn’t work but that’s okay. Location is near to Legoland which is awesome.

Proximity to legoland, we could walk there. Underground car park, just RM 10 for multiple entries and exits over 3 days.

Bedsheets Not Clean

I felt that the bedsheets weren’t changed. Saw hair, blood stains and marks on all beds. None I felt comfortable to sleep in. Toilets looked clean though.

Highly recommended

We always stay at Somerset! Worth the money, clean room and very near to legoland. What we love the most is the smile and being friendly of the staffs.