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27 Jan 2025
Monday
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28 Jan 2025
Tuesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Sofitel Legend Santa Clara Cartagena, you'll be centrally located in Cartagena, steps from Fine Arts and within a 10-minute walk of Clock Tower. This family-friendly resort is 0.9 mi (1.4 km) from Republik Bank and 0.9 mi (1.5 km) from San Pedro Claver Church and Convent. Make yourself at home in one of the 125 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Featured amenities include wired internet access (surcharge), a business center, and express check-in. Planning an event in Cartagena? This resort has 3531 square feet (328 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Hotel policies

No rollaway/extra beds available

Green Key (Foundation for Environmental Education)

LGBTQ friendly

Gap period enforced between guest stays - 24 hours

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: 3:00 AM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-in is available
  • Contactless check-out is available
  • Cashless transactions are available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know
  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • This property uses a grey water recycling system
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately USD 25 per person
  • Fee for in-room wired internet: USD 20 per night (rates may vary)
  • Fee for wired internet in public areas: USD 20 per night (rates may vary)
  • Airport shuttle fee: USD 26 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

French

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Other

Elevator

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Meeting rooms

Steam room

Wedding services

Express check-in

Designated smoking areas

Pool umbrellas

Wired internet access - surcharge

Assistive listening devices available

Braille or raised signage

Number of restaurants - 2

Conference space size (feet) - 3531

Conference space size (meters) - 328

Number of outdoor pools - 1

Number of hot tubs - 1

Designated smoking areas (fines apply)

Snack bar/deli

Turkish bath/Hammam

Bicycle rentals on site

Free self parking

Free valet parking

Number of bars/lounges - 1

Number of poolside bars - 1

Terrace

Babysitting or childcare (surcharge)

Couples/private dining

Private picnics

Designer stores on site

Tasting room

Vegetable garden

Proposal/romance packages available

Ballroom

Banquet hall

Wheelchair accessible – no

Hotel reviews

9.4
Exceptional935 Verified Reviews
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Cleanliness9.6/10
Service9.4/10
Comfort9.4/10
Condition9.4/10
location9.4/10
Neighborhood9.6/10
Value8.0/10
10/10
Exceptional
Yordansy, 21 Oct 2024
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I don’t like the area outside the hotel. Too many vendors and people invading customer’s space.

10/10
Exceptional
Olga, 15 Oct 2024
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El mejor hotel seguiré visitandolo

10/10
Exceptional
Ana, 14 Oct 2024
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Beautiful property with fantastic service.

10/10
Exceptional
Tara, 12 Oct 2024
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Location perfect

10/10
Exceptional
Jaime, 03 Oct 2024
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Excellent in all

10/10
Exceptional
RICHARD, 02 Oct 2024
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Excellent

8/10
Excellent
Hector, 19 Sep 2024
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Right in the heart of the old town. Decent size rooms with good size balcony, bathrooms in need of updating, low water pressure in shower, no cold water in the sink. Most staff are attentive & polite with the exception of Ingrid at breakfast - who could improve her attitude when customers order items not included in the standard breakfast. Otherwise, good overall experience.

10/10
Exceptional
Jason, 19 Sep 2024
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Nos encantó este hotel, estuve alojado con mi esposa una noche, el servicio fue excelente, la comida, las instalaciones coloniales y modernas, las cortesías, definitivamente volveríamos.

10/10
Exceptional
Maida, 16 Sep 2024
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We had the best experience at this hotel. Staff and service was amazing and friendly.

10/10
Exceptional
Ronald, 12 Sep 2024
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Had a great stay!

10/10
Exceptional
CLAUDIA, 03 Sep 2024
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The hotel is beautiful, the staff is very helpful and attentive to all guests needs. Breakfast is huge with everything you need and more, food delicious.

10/10
Exceptional
Marileyni, 26 Aug 2024
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Beautiful property and luxurious service

10/10
Exceptional
Henry Evans Thomas, 23 Aug 2024
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An absolutely incredible place to stay! The staff and facilities were beyond helpful. They remember your name. They take care of all of your needs, they constantly offer their services for you. The food and drinks were superb. Of course, it is in the heart of the walled city so everything is convenient! Will definitely stay there again!

10/10
Exceptional
Monique, 12 Aug 2024
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The lush gardens & huge pool were a joy. The rooftop bar overlooking the water was a great place to relax with a cocktail before dinner. The spa was very relaxing.

10/10
Exceptional
Stephen G, 26 Jul 2024
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One of the nicest places we have ever stayed! Beautiful, amazing breakfast buffet, 1621 Restaurant was wonderful, plus a perfect spa day. We will absolutely be back. The best customer service!

8/10
Excellent
Juan, 25 Jul 2024
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The overall service is good, but the price/what you get relationship is not worth it. The hotel price tag is for 5 star luxury hotel… in this case the towels, amenities are not of one. The service is good but many of the employees said they weren’t paid extra hours so if the bar closes at 12 they stop service at 11. The staff is friendly and helpful. The hotel is located in a convenient place, walkable from any point of the walled city. The offer at the pool is very limited (not good). For being a Sofitel and a luxury hotel, lacks the magic of being at a good hotel. I think the savings they are implementing are not worth it.

10/10
Exceptional
milciades, 23 Jul 2024
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A

10/10
Exceptional
Joel, 22 Jul 2024
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Best hotel in Cartagena! Right in the heart of the walled city . Walking distance to restaurants, bars, coffee shops and markets. Rooms were very clean and spacious. Pool area was very nice. The restaurants were also very good. Breakfast buffet served traditional Colombian food along with variety of meats, eggs and pastries. Lunch and dinner also had good options. The drinks were good. Attended a wedding there which was a great venue and time for all of the guests. Staff was friendly. Highly recommend!

10/10
Exceptional
Onnier, 22 Jul 2024
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Excellent.

10/10
Exceptional
Ramie, 15 Jul 2024
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Amazing staff

10/10
Exceptional
Beth, 10 Jul 2024
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Lovely, great staff, fabulous food

10/10
Exceptional
gonzalo, 08 Jul 2024
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Muy buen hotel!! Excelente ubicación y servicios!!buena piscina y spa muy muy recomendable

10/10
Exceptional
Hannah, 01 Jul 2024
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Na

10/10
Exceptional
LUIS, 29 Jun 2024
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Excellent

10/10
Exceptional
Ana, 22 Jun 2024
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The property is excellent, the service is wonderful. The staff goes above and beyond to make your stay an enjoyable experience. I would highly recommend this resort, and will stay there again if I visit Cartagena in the future. A special “thank you” to Pedro who works near the entrance of the hotel for always greeting us with a smile and helpful hand.

10/10
Exceptional
Elizabeth Avery, 20 Jun 2024
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We loved everything about our stay here! The service was fantastic. Everyone was extremely nice and helpful. The food and cocktails were all fantastic. The building and grounds were absolutely stunning, and the rooms were well appointed with amenities... robes, slippers, mini bar, nice turn down service, good products, safe, nice closet space, and so on. We had a massage and facial in the spa, and those were all excellent as well. The spa has a steam room and is very nice; the service is excellent. It does not have a ton of amenities (hot tub, sauna, etc). Even the pool chaises were gorgeous. The butler was very responsive. We looked at the other nice hotels while there... this was by far the prettiest one and best located. It is not directly in the middle of shopping, etc, but it is close to everything. The top restaurants were an easy walk. Having Uber sevice was huge too, though we only needed it a few times this was so close to everything. Honestly perfect on every metric, we hope to be back! Even the breakfast buffet and service were lovely and decadent.

10/10
Exceptional
isis, 18 Jun 2024
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It’s a beautiful hotel! I recommend it

10/10
Exceptional
TOMAS, 13 Jun 2024
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Best property and staff.

10/10
Exceptional
Piper, 08 Jun 2024
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We stayed at the Sofitel for 7 nights in June. The staff and butler team was very attentive to our needs and helped plan activities as well as offered general advice. The location is great within walking distance of everything but on the edge of the old city so at night it was pretty quiet so sleeping was a dream. We often staff is small boutique hotels but we need a big pool given the heat. The pool at the Santa Clara is wonderful, great for the days when you want a resort experience of laying by the pool in your cabana with drinks/good readily available. The sunset view from the terrace bar means you can take in all in without fighting the crowds any night you choose. I plan to come back and will recommend it to friends.

10/10
Exceptional
Luisa, 08 Jun 2024
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I have visited Santa Clara very often because is the best hotel in the world to me I only leave once I book my next visit Who to name ? Everyone truly !! -Magda thank you for making me feel at home -Jimmy - you know there is a reason for being the employee of the year 2023! - Kenny from 1621 ... so amazing to connect with a professional enamoured of quality & superior service - Eduardo captain at Jardin - no words can express how wonderful is to know how well you are doing & so happy for you as soon you will be a father ! - Patricia - thank you for doing my room every night and morning - your smile made me feel at home each day - Jorge : such a warm & professional man who has always been delivering service above & beyond - Luis (jardin) : your smile is contagious & you make everyone feel incredibly special - Said : chef ! What an honour to meet you , the consistent quality of your food makes me come back again & again - Jesus (maître Jardin) : you are always profesional & ready to excel : your human quality is off the charts - Juan Carlos (repostería) : what an HONOUR to have my favourite dessert for my birthday on the 5th : thank you for always making me feel welcome with my favourite uchuvas and maracuyá - Séñor herrera : entrance : always so lovely to see you, your presence and warm smile always makes me feel coming back home - Adris, Cristian, Roy : since day 1 I have always felt like coming back home & I can't wait to see you again next week Much love

10/10
Exceptional
Michael, 06 Jun 2024
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Wonderful staff at an incredible historical hotel.

10/10
Exceptional
Samantha, 02 Jun 2024
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Excellent Hotel and Service

Excellent hotel - service was top notch and very accommodating to make your stay in Cartagena amazing

10/10
Exceptional
Petalyn, 24 May 2024
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Love it

10/10
Exceptional
Judson, 21 May 2024
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Gorgeous hotel and amazing staff. Very warm and welcoming. The entire stay was absolutely luxurious and first class. Can’t wait to go back!

10/10
Exceptional
DIMA, 19 May 2024
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)))

10/10
Exceptional
Celenia, 03 May 2024
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The Legend Suite was AMAZING!!

10/10
Exceptional
Alexander, 26 Apr 2024
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This place is simply magical!

10/10
Exceptional
Dana, 26 Apr 2024
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Luxurious Oasis in the Middle of a City

The pool and courtyard are stunning! We enjoyed the peacefulness at the hotel inside of a city. The staff is extremely kind. Jimmy even gifted a beautiful pillow for our new baby! These thoughtful touches made our stay extra memorable.

8/10
Excellent
NANCY, 18 Apr 2024
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Desafortunadamente tuvimos un inconveniente el primer día de estadía. En el cuarto siguiente al nuestro a la 1:30 de la mañana un hombre comenzó a golpear a una mujer y en la recepción dijeron que era parte de la privacidad de los clientes. No llamaron a la policía porque desafortunadamente en Colombia eso es considerado privado si pasó dentro del cuarto. Realmente nosotros quedamos muy asustados con lo que sucedió esa madrugada. A nosotros nos acomodaron en otro cuarto con menos calidad esa noche y en una suite las otras dos noches. Es muy triste que esas cosas sucedan y el hotel lo pase inadvertido y la policía también. Realmente quedé muy decepcionado de Cartagena.

10/10
Exceptional
Barry, 05 Apr 2024
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Hotel Santa Clara is a wonderful, historic property with excellent facilities. The staff was helpful, friendly, knowledgeable and exceptionally well trained to focus on the needs of the guests. I would highly recommend this hotel.

10/10
Exceptional
Yossi, 28 Mar 2024
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Great hotel great staff you only need to look for the tip they put on your bill without asking you in the end, except that nothing to complain about great hotel

10/10
Exceptional
Nadira, 29 Feb 2024
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The property was beautiful and the staff very attentive

10/10
Exceptional
Lina, 25 Feb 2024
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Wonderful hotel

8/10
Excellent
samu, 24 Feb 2024
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Waiting times

10/10
Exceptional
Antonio, 23 Feb 2024
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Awesome! Plain and simple

10/10
Exceptional
Natalie, 21 Feb 2024
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The property was beautiful and service was amazing! The food was also very good. Highly recommend.

10/10
Exceptional
Enrique, 19 Feb 2024
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Todo muy agusto.. staff increible

10/10
Exceptional
christopher, 29 Jan 2024
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The Sofitel Legend has a beautiful ambience - breezy, quiet and relaxed. The staff was excellent and incredibly attentive. An excellent place in the middle of bustling Cartagena. Our entire family loved it.

10/10
Exceptional
Rodolfo, 26 Jan 2024
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Excellent, best hotel in Cartagena

8/10
Excellent
kathy-ann, 21 Jan 2024
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The building and inner courtyard garden were lovely.

10/10
Exceptional
Pamela, 19 Jan 2024
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I had an extraordinary experience at Santa Clara in Cartagena. The attention to detail was beyond amazing, and the concierge team, including Gabriel, Andres, and Altair, made my stay truly exceptional.

10/10
Exceptional
Carlos, 17 Jan 2024
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A great hotel with personality in the middle of old town, the plaza up front a bit crowded and street vendors a bit pushy, but fun for shopping.

8/10
Excellent
Carolina, 26 Dec 2023
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This property is a historic beautiful building with a great location. I visit Santa Clara every year and found this stay rather below average vs what you´d expect at a 5 star hotel and the price you pay which btw this is the most expensive hotel in Cartagena. First, we asked A YEAR IN ADVANCE when we made our reservation for a quiet room. We were placed on a second floor with a balcony that serves no purpose whatsover since you open it and face literally a wall that divides the hotel and the outside street. Noisy street with vendors screaming and carriages day and night going up and down. Second, TV wasn´t a smart TV. Never worked. The cable service they had was terrible and froze all the time. The BOSE sound system had no bluetooth, so we were never able to use it. Both TV and BOSE speaker were completely outdated. Third, and this was to me the most shocking thing ever was that when we checked out we had " additional service charges for restaurant use" and "hotel insurance services charges" added to our bill. Every time we ate at the hotel and charged the bill to our room, additional to a very fair tip we paid a "service charge for restaurant use" was added. As well, insurance service charges are optional but they automatically charged these at check out. In summary we had approximately USD$200 ADDED which are completely optional and they should ask before automatically including them. INTERNATIONAL VISITORS be aware of this and double-check the breakdown of your bill.

10/10
Exceptional
Leidy, 05 Dec 2023
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The attention to detail in this hotel are amazing and the whole stuff was great, I would say that was a wonderful experience overall

8/10
Excellent
Santiago, 04 Dec 2023
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the room too small, and bad lighting. i like the hotel but not the rooms.

8/10
Excellent
Kevin, 30 Nov 2023
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Beautiful hotel. The staff was 5 star. A special thank you to Nelson who gave us a tour of the hotel. This is great spot but our room 213 was very loud. I gave 4 stars because a lot was closed Mon - Wens. The 1621 restaurant.. closed. The bar overlooking the beach…closed. If they want 5 stars then give all the guests access to all the advertised amenities. I would book again. The pool is a life saver after the heat and humidity of the walled city.

10/10
Exceptional
Allison, 27 Nov 2023
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The best hotel in all of Cartagena.

10/10
Exceptional
Lisa, 20 Oct 2023
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Great Staff, quality food. Beautiful property, great architecture.

10/10
Exceptional
Valentina, 15 Oct 2023
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Amazing place for 3 days

10/10
Exceptional
Santiago, 02 Oct 2023
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The hotel is unique

4/10
Poor
Serghio, 22 Sep 2023
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Rooms are extremely antiquated,walls definitely need to be patched, painted and redone.Doors don’t close unless you slam them.There’re chunks of the bathroom sink missing.The tiles are grimy.The furniture looks like they got it in the early 2000’s & never bothered to change it.There’s an orange chair, yes ORANGE.That not only looks like it’s falling apart but it’s also so decrepit it belongs anywhere but in a hotel. First of all let me start by saying I was really looking forward to staying here.With that said,the good: service, everyone with the exception of one woman in the dining room were extremely professional, courteous and helpful. Everyone was very attentive and always available to help. Now…. The bad. So many things… So disappointing. Especially after paying $1000 for 2 nights. Everything in this hotel screams “ I haven’t been renovated or updated since the early 2000’s. There was a stain on the comforter never got a new one even tho I asked several times. Stains on curtains & make up stains on bathrobe and towels. Had to call about a neighbor playing loud music, singing and whistling like he’s in his house 3 times. We had ants in the room. Would I stay in this hotel again? Absolutely not. Do I think it’s overpriced and overhyped. Absolutely. I really don’t know why this place is so expensive, the building is outdated, grimy and just not at the standard of a luxury hotel. Was it at some point? Yes, just not anymore. And what’s with everyone greeting you in French?

10/10
Exceptional
Rafael, 15 Sep 2023
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Amaury, Adrián y todo el personal fue muy profesional.

10/10
Exceptional
Claire, 08 Sep 2023
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A stunning, world-class hotel with amazing staff

The Santa Clara is said to be one of the best hotels in Colombia and I can well believe it. The service was incredible and the property was in immaculate condition. We loved it from the moment that Aldair handed us a cool flannel on check in. We particularly enjoyed the tour given by Jimmy, who was a regular friendly presence, helping us out right to the end when we were storing our luggage after checking out. If you can afford it, stay here. The pool is apparently the largest in the walled city, and we spent many happy hours there. The food was delicious and every single member of staff was professioal, friendly and helpful.

10/10
Exceptional
Ruben, 22 Aug 2023
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Excelente hotel para descansar y disfrutar de una playa cristalina y una arena blanca. Excelentes festaurantes y bares con un sercicio y atencion de lo mejor Volveremos

8/10
Excellent
Sara, 24 Jul 2023
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Good

10/10
Exceptional
Raul Eduardo, 18 Jul 2023
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This hotel had everything I wanted, I needed and then some. The atmosphere was amazing and the service was impossibly good. Every staff member was excellent and made the experience a great one. The hotel was clean, full of beautiful sights and the room was very comfortable and relaxing. I'll definitely come back for a future stay.

10/10
Exceptional
Catalina, 17 Jul 2023
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Beautiful hotel, the staff was very nice, the room was perfect.

10/10
Exceptional
Tiffany, 13 Jul 2023
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The staff at the hotel were so accommodating and helpful. They allowed us to check in around 10:30am and I was grateful because we had a long travel day to get there. The customer service was excellent! I would love to stay here again!

8/10
Excellent
PABLO, 23 Jun 2023
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Great personnel in particular Bryant. The exception was the attendant at the front desk at night. There was a massive roach in the bathroom. The card-keys did not work in four occasions for which we had to go from the fifth floor to the first floor front desk ever single time to be activated again.

6/10
Fair
Verified traveler, 14 Jun 2023
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Beautiful Hotel needs better manager

The hotel is beautiful as promised the renovated convent had a cool garden and pool with each room having a very nice view. I had a mixup with my reservations due to delayed flights and the hotel manager was very rude and unacceptable for what the hotel is or aspires to be in terms of hospitable service.

10/10
Exceptional
Luminita, 29 May 2023
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The best

10/10
Exceptional
Richard, 16 May 2023
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Beautiful accommodation in an incredible building. Staff were incredibly hospitable. On-site 1621 restaurant was phenomenal. Highly recommended

10/10
Exceptional
Ana, 10 May 2023
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I loved the location.

8/10
Excellent
Kevin, 08 May 2023
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We called the front desk three times--once for an iron, once to fix the tv remote and once to resolve a door lock issue--they never showed on all three occassions--we had to call back--we ate in the restaurants, expensive for the quality--my wife ordered chicken--very rough--i ordered chicken ceasar--I WAS HONESTLY NOTHING SPECIAL--THERE IS NO ASSISTANCE WITH RESPECT TO ABUSIVE VENDORS WHO ATTACK YOU APON LEAVING THE FACILITY

10/10
Exceptional
Cielo, 04 May 2023
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Simply amazing! The breakfast was to die for. The staff was so friendly and helpful. I felt like a celebrity! Thank you for an amazing stay! I will come back VERY soon.

10/10
Exceptional
Marquita, 03 May 2023
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This property was amazing. The staff was very attentive especially Gabriel Pardo.

10/10
Exceptional
Dale, 26 Apr 2023
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Servíce is outstandingly. The Sofitel experience is world class here. Every dimension meets your expectations

10/10
Exceptional
maria, 23 Apr 2023
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The best customer service ever

10/10
Exceptional
Harry, 18 Apr 2023
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This property is opulent in every detail. The staff are top-notch. The physical space is so tranquil. The pool area is spectacular. The breakfast buffet (and staff) are fantastic. One of the best properties in all of Cartagena. Loved our stay, every minute.

8/10
Excellent
Vincent Lewis, 31 Mar 2023
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The property is beautiful and is maintained very well

10/10
Exceptional
stephanie, 16 Mar 2023
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This hotel was amazing! The staff was always incredibly nice and welcoming. The room service was incredible. Get yourself the coconut pie or brownie. The club sandwich was great! Our cleaning lady Maria was fantastic. Our room was always clean and she replaced everything. Thursday-Sunday they have a party at the upper bar. The area was wonderful. There’s tons of night life and street vendors. It can be overwhelming at first and can make you feel unsafe by being in an unfamiliar country but you get used to it and people are very nice. The colorful city brings out a happiness in you. Make sure to try all of the juices!

10/10
Exceptional
Frederic, 10 Mar 2023
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Everything was perfect, from staff, cleanliness, location, quality of breakfast, dinner, drinks…except one small detail: the towels in the room. Too thin, too dry and therefore not very comfortable. Felt like drying with a carton board. Apart from that, probably the best hotel in the city

10/10
Exceptional
Vincent, 03 Mar 2023
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The level of service and features of the property were exceptional. However the area has alot of noise and over bearing trinket sellers as well as traffic

10/10
Exceptional
Maria, 03 Mar 2023
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Really well located, in the hearth of the old down. Beautiful place. Good restaurants. The breakfast is perfect, a lot of unique fruits. Pool is nice with good bar and foods

10/10
Exceptional
Anthony, 01 Mar 2023
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Staff was super friendly and super efficient. They did ther jobs with a super positive attitude. They were great.

10/10
Exceptional
CARLOS, 27 Feb 2023
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A luxury and beautiful place. I recommend this hotel

10/10
Exceptional
Andres, 24 Feb 2023
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Everything about it was phenomenal. The staff/service, grounds, room, etc. The food was also incredible. Hands down amazing experience and definitely lives up to its 5-star rating

10/10
Exceptional
Elizabeth A., 26 Jan 2023
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Beautiful property. 1621 was amazing.

10/10
Exceptional
Andres, 25 Jan 2023
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This hotel is just amazing. The place has so much history! It is a beautiful hotel. The staff was amazing. We went to 1621 restaurant and it is just brilliant. Loved it and will be back.

10/10
Exceptional
Andrea, 24 Jan 2023
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It is a gorgeous hotel with an amazing staff! This was my 4th stay and just love it.

10/10
Exceptional
Eric and Shona, 24 Jan 2023
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Everything was wonderful except the SPA wasn't available ( closed or fully booked).

10/10
Exceptional
Steven, 18 Jan 2023
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Great place. Relaxing pool. Impeccable service…sometimes almost too attentive. Room was lovely. Recommend the deluxe room with butler service. The butler made so many last-minute dinner reservations for us at the most popular places in town.

10/10
Exceptional
Mario, 25 Nov 2022
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My wife and I spent 3 days / 2 nights at the hotel. Fantastic. Great location. Very nice area to walk around with great restaurants. There's a big shopping mall just 1 block away, very convenient. The people at the hotel are very kind. We took the 'pasadia' to pass the day at their location in Baru. We will come back!

10/10
Exceptional
Costas, 16 Nov 2022
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Loved the open courtyard with the flora and fauna. Excellent compliment breakfast. Onsite currency exchange office.

4/10
Poor
Alberto, 18 Oct 2022
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Room was not available for the reserved date. I was assigned a room with different beds until the booked room became available. I was bitten in my arm by some kind of insect while sleeping, probably a centipede or spider, and a bacterial infection developed that required medical treatment for several weeks.

8/10
Excellent
Michelle, 04 Oct 2022
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Our family of 4 thoroughly enjoyed Santa Clara. Even before our arrival, the staff helped us to ensure a marvelous stay. The service was exceptional in every department. We even enjoyed a hotel tour, which they do every day at 4:30, to learn more about its history. The rooms were nice despite being located in a very historic building site. There was some remodeling happening, but nothing that was disruptive. The food (breakfast buffet and room service) was delicious and bountiful. The only area that needs improvement is the issue of the terrace bar. It's a great space for watching the sunset but it's only open Thursday-Saturday and was closed to hotel guests because of a wedding party at least one night. We were escorted up to the rooftop above the spa which offers a fantastic sunset view, but no bar service, tables or chairs. At this level of hotel, this is unacceptable. Overall, we loved our stay and highly recommend it!

10/10
Exceptional
Naoko, 02 Oct 2022
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2nd time to stay the court yard is gorgeous

10/10
Exceptional
Evelyn, 17 Sep 2022
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The property is beautifully kept, has great restaurants and it’s in a great location. Amazing service, highly recommend it.

10/10
Exceptional
Abel, 07 Sep 2022
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Full of history

10/10
Exceptional
ALBA, 20 Aug 2022
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Love the location, inside the walled city, walking distance to la torre del reloj, cathedral of Santa Catalina and look out points of the sea. Inside the Hotel quiet and outside in the park next to it, we enjoy if the vibrant Cartagena people, and restaurants, although we eat in the Hotel surrounded by beautiful architecture and plants Also, Clean rooms and The bed very comfortable

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