great place

Overly priced

I felt like for the hotel to be overly expensive and they should have breakfast and food all included if you paying that much for a room I would not stay at this hotel ever again

Great time

Cool Decor

Hotel decor was cool as you would expect from Starke. We had a one bedroom suite which had a large private garden…..what??

I love the decor. The bed was very comfortable and the room was very clean. I appreciated the waters provided as well.

Terrible experience

I cancelled because of the fires, and the property was indifferent to the circumstances and said they would charge me for the one night. Terrible

Myself and my son sick because of no heat in room

The heating was not working at all. The 3rd floor was freezing cold. My son literally caught a cold as when we woke up friday morning his nose was running and then myself I got sick as well. We called front desk on friday to have them come fix it as we had the temp set at 80 but it was 69 inside and on top it was already cold outside. The guy came and said the fan is on or something which doesnt make sense because after he left 2 hours later it was still 69 inside. We called again and they brought a small heater in the room. We were so cold. It was such an unpleasant experience.

Nice property!

Good!!

My husband cut his head while opening the safe as they had no “watch your head” warning signs. The manager couldn’t care less and security asked if we wanted a bandaid. Really unsafe space, great hotel but the lack of care especially from management was appalling.

The staff is always friendly, helpful and welcoming. The hotel & rooms are always great and clean.

I was lock out of my room due to staff error everything was prepaid but systems show otherwise

Amazing property! Wonderful team and beautiful hotel! Highly recommend!

I had alredy paid a more than reasonable amount via expedia. "other charges" taxes, etc, was a significant additional amount..not to mention that parking fees are 70 per night and 10s delivered to the buy bringing the car every time? I ended up paying more than 200 on tips because there is no self-parking.. black coffe in the mornings 9 dollars?? hight quality hotels (four seasons as an example) give a lot of complimentary things (of course coffee included). one more comment: one of the multiple times the valet got me my car, I discretely gave to 5s and without hesitation he checked how much he was receiving.. seriously??

Clean and quiet

The hotel is billed as a five star property, but it does not live up to this standard at all. The room felt like a basic (all be it large) mid tier hotel. There were very few amenities, and the staff was just fine. The bathroom was dark and the tub was cracked. Everything felt a little run down. I would not return to this hotel. And it should not advertise as a five star location

Room was clean. U booked online and no mention of $35/day destination fee, which I was told at check-in. Bit deceiving.

Great Hotel

Very friendly service. Beautiful hotel, very comfortable. I was with my wife and daughter, the concierge went out of their way to provide our 5 yr old with toys. Great experience

Great stay!

great location

Excellent

So I had an important call to take one morning during my stay. The business center was occupied. I went down and asked for a quiet place and Maria was so nice to put me in a super office / meeting room. Few mins later she brought me a nice cup of tea with some sweets. She went above and beyond to put me perfect conditions for a very critical meeting / interview I had. GREAT STAFF!!!

Comfy Bed, but nothing else is luxury

Not even a bottle of water provided in the room and yet $35 charged as a use it or lose it which is impossible to use if you check n after 9pm, as the food and bar close so early. Miserable staff in the breakfast area.

I stayed at the

The rooftop patio was always closed depots saying it was open , we drove back from a day trip to enjoy it and they closed it because it was too cold ? All others in the area were open and this one has 3 fire places and heaters? And the pool was open ? Also the rooms had little to no lights in them , very hard to get any water even though it was complimentary

Everything was perfect but be aware of the extra charges like the destination fee and they don’t have self parking space so you’ll have to pay for the valet.

A very nice Hotel

The hotel rooms are very spacious and great ementities. Staff was very friendly. Room service was prompt. One minor thing, the hallways and common areas can use a little sprucing up. The dining area is beautiful.

Customer service was excellent. Very helpful staff.

Excelente

Muy lindo lugar el servicio muy bueno toda la gente súper amable muy buena ubicación la comida del lugar muy deliciosa nos encantó nuestra estadía volveremos pronto

Awesome

Room wasn’t that clean

Great place

They damaged my Louis Vuitton travel bag and broke the handle and then refused to take responsibility although it was in their camera. After a long discussion they referred me to their insurance and they said they can only pay $250 while it will cost me $1700 to fix it at a LV store and replace the handle.

Fantastic stay

Amazing, staff was incredibly accommodating

We were not impressed with this property. Jennifer the hotel "manager" was just awful with not a shred of customer service skills. She refused to have 2 items that we paid for brought up to the room for a disabled senior citizen at 11:00pm on a week night. Lexi was amazing before we even arrived to the property. I will NOT be staying here again.

LA is not a clean environment

Five Stars

Excellent

Beverly hills getaway

Very nice location near beverly hills. Friendly staff. Restaurant, room service and pool bar options were excellent. Highly recommend

Good food

Old property

It's good people but around little bet far

Amazing experience

Classy place.. the bar was very limited in alcohol offerings. I’m a very healthy 67 year old but the fancy bathtub took a big step to get in and out of to shower. I did not take a bath. The shower controllers wall diagrams were not user understandable friendly either. There was space for a small fridge that was not there but the courtesy safe was a plus. The lighted closets were nice too. The staff was nice and cordial. I liked the available 3.5 courtesy car and drivers were nice. But would give a 7.5 out of 10 for the price.

Excellent location, fabulous service, well priced and very spacious room. Would highly recommend for everyone including families. Pool lovely, amd not too busy. Music around the pool also nice and not too loud. 5 star experience!! Highly Recommend

Terrible don’t even think about staying there. Have no idea where to start. So we book a king size room upon check in they claim they ran out of king size room but would upgrade us to double beds that has a patio. What a joke as total disaster. Once over the fact room sucks we went to sleep to wake up to another major ordeal where the whole bathroom ended up being swamped with 4” of water due to broken pipe or whatever it was. Obviously by this time we were leaving so even if they changed our room it would have been useless. Try taking shower and walking out bath in disgusting water. Rooms totally outdated with hazardous electrical outlets right next to bed. You can’t even turn off lights by bedside and have to navigate in total darkness before getting into bed. Stay as far away from this hotel as you can. whoever is the hotels GM they need to go back to hotel management school

The 2nd floor room was loud and close to the busy street. I had requested a higher floor but was told they were all booked up. The lighting in the room made it feel impossible to know what you look like while getting ready

Great

Rooms are very Comfortable and renovated

Luxury weekend

Great location, room was amazing, bed was comfortable. Would definitely consider booking here again if I’m in LA

This hotel is no where near 5 stars, biggest deceiving ratings , our shower ceiling was leaking cold water while the shower is on, there are no cameras in the hall ways, well well well overpriced. The reception “thanked me for the information given about the leaking shower to advise their repair team can look after it after we leave.

Beautiful hotel, friendly staff. Tub was a little high and deep to get in and out of.

Is not what it used to be the service mmmmm carpets look old, low ceiling in the loony is the first impresión.

The best

My stay was very good, Kyle the manager listens to the clients and solves. Luxury, service. Excellent location and comfortable and very cool rooms.

Nice stay

Great place to stay, would recommend

U

Very good experience. Thank you.

Shower water was clogged and there were hair in shower wasn’t properly clean

Our stay was great, rooms are spacious and clean. There is no parking at the hotel except for valet which is not convenient.

Nice place

Gorgeous with ten star service

Incredible from start to finish! The hotel itself Is stunning but it’s the service that sets it way way above the others. Every member of the staff we encountered was friendly, helpful and went the extra mile. My 9year old will forever remember the kind gentleman working the door to the hotel on the day we checked out. He saw she was feeling a little off and surprised her with a monkey stuffy. Such a class act, SLS.

Great to stay with family

Great but a little bit out of date matrix.

Good not great. Staff friendly

Hotel was clean staff was attentive room was perfect for what I needed, only issue was that I was charged $479 more as incidentals upon checking and which will be put back but that is the highest by far for a one night stay that I had seen. Otherwise good hotel not great but definitely good.

Good

Meh, not bad but wouldn’t stay again.

The hotel is a little dead so if you’re looking for a place with some sort of energy/vibe look elsewhere. Note they have sliding bathroom doors that do not soundproof you from the main room so if privacy is at all a concern while using the bathroom look elsewhere. Parking is 70/day and the attendants forget to charge your car unless you tell them each time.

We reserve over Experdia a room for one night and reach the Hotel at 9PM, where the recerption told us thatthis kind of room is not available and they are not very pleased to provide any solution on this.

10/10 the service was top notch from the moment we arrive. Rooms spacious and clean! Thank you the valet guys who greeted us every time we arrive at the hotel.

Price is good

Welcoming staffs Peace and quiet environment Clean.

Absolutely loved it!

Had a great experience. Beautiful hotel, very friendly staff. Would definitely come back.

Nice property but needs updating.

Uncomfortable modernization here

We enjoyed the nice room, but the bathroom situation was less than satisfactory. The tub is ridiculous and the moving mirrored walls are heavy and not very usable. We’ve stayed at this hotel before and all the mirrors tend to make us feel like we’re in a theme park ride instead of a comfortable, beautiful room.

Not clean

70 dollars for the parking on top of the room price does not make sense to me at all

Great Hotel.

I booked a 2 night hotel stay through Expedia. My husband was at a nearby hospital. Instead of staying 2 nights, he was discharged after one night. I got to the hotel at 9 PM Thursday night and checked out at 9 AM the following morning. I was charged over $1000 for a 12 hour stay. When I checked in I told the hotel that I would be leaving the next morning. They said that I would have been refunded for one day if I had booked directly through them. But, since I booked through Expedia, I would have to go through Expedia to get a refund. Expedia told me that since I paid at the hotel, I had to go through the hotel to get a refund. Long story short, I was given the runaround and lost hours on the phone and $500.

Lovely hotel

Kindness

The staff went above and beyond for me. I had fallen on the street and hurt my hand. Everyone from Sandy in security to the women in the dining area and the concierge went out their way to help me.

Very friendly and professional. Rooms were clean, well prepared and comfortable. I would like to suggest providing an in-room white noise noise maker.

The check in staff remembered us from our last visit. Extremely kind and helpful.

Will definitely stay there again

Be careful they dont over charge you

Good stay, the thing I didnt like was that they charged me for my room. Then 2 days later they were charging me the room and the damage deposit. Why not just do it when I was staying their? Why charge me the room and the deposit... it should of just been the deposit.

I wasn't sure what to expect due to mixed reviews. But we really enjoyed our stay. Staff was super friendly and went above and beyond to help you if needed anything. The places was really clean. Needs minor updates here there. But nothing major. Which it looks like in some areas they're working on that now. We will definitely study again if we are in the area.

Great stay in Beverly Hills

First time staying at this SLS. It did not disappoint. If u are spending time on the Westside it’s great location. We spent time on Melrose, Rodeo, and other areas shopping. Easy to get downtown. Not far from freeways to get other places. Wonderful breakfast and great rooftop bar/restaurant. Service was impeccable.

Luxurious Property Needa a Few Tweaks

A very nice hotel on the higher end of comfort and amenities. Luxurious interior and decor matched with impeccable service. The stay was not without a few hiccups though. The AC in our room did not work consistently and we woke up a few times during the night because it got stuffy. The was a major wet spot on the carpet that never really dried. We had breakfast, which was excellent. We understand that the property is dog-friendly, but seeing people's pets on the sofas in the dining area meant for people is just wrong. And lastly, the valet pulls up the vehicles and points cars towards the entrance. Plus we got no help getting into the car or with our bags. I would stay here again, but next time if I have challenges I'll be more vocal. This time we wanted to be low key. For the premium costs associated with this stay, speaking up is okay.

Spotless !

I was traveling with a senior family who needed assistance getting around. Staff were super friendly and helpful. We felt like home! Location is great and they even have free car services within 3 (or 5?) mile radius. Highly recommend if you’re looking for lodging options in Beverley Hills area.

Pretty and comfortable rooms. Amenities above & beyond most hotels in the similar class. Staff is excellent with welcoming smile and willingness to help. Loverly breakfast at Nook with very good quality of food. Over all a wonderful experience way above expectation.

Over booked no reservation available

Service, Staff, Rooms, Beds, all Amazing!

The staff went above and beyond for our stay and for our son who was having surgery at Cedar Sinai.

The rooftop bar and pool was good. Food at nook restaurant and rooftop bar was below average. Staff were friendly. Good location.

What I didn't like was the $70 fee for parking overnight! Ridiculous! The design of the room, the furniture and the cabinetry are all First Class. The bathroom was very modern and very functional. I'd stay there again!!

Nice stay.

Decor

It was in the center of it all and only 10 min drive from West Hollywood

Amazing service right from the Valet to check-in to the restaurants,