Sheraton Qiandao Lake Resort

8.8

Excellent

66 Guest reviews

8.8

Excellent

66 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.2/10

Comfort9.2/10

Condition8.8/10

location9.4/10

Neighborhood9.0/10

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.

Overall is ok, just the check in process a bit slow

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.

Nice Hotel but not 5 star

This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.

Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

Airconditioning not working but still a good hotel

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

Will come back!

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

Nice hotel with great view of the lake.

This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

Sheraton Qian Dao A must Stay!

It was awesome! The view from the room was spectacular !

Great location Fantastic service

We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

Not comparable with the name

1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

謝謝禮賓部

非常感謝禮賓部的葛先生Aron 服務親切，很盡力滿足我們提出的需要 讓我們開心的帶回心儀的伴手禮 這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊 也是親切可愛 還介紹周邊的美味餐點 非常棒的旅行體驗

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。

第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…

景觀一絕

這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。

家庭出游

非常不错，湖景美丽

很好

很好

很好

很好

酒店很不错，服务好，还免费升级高楼层。早餐很棒

Good

房間很大舒適安靜

All good, 除了西餐廳選擇太少

酒店设施齐全，位置优越，服务也很到位，整体入住感觉不错。

隔日還續住…門口有掛上請勿打擾…早上10點多就有服務員開門要打掃，睡夢中讓人來不及穿衣服。五星外觀只有一星服務。電話開通撥打外線要等10分鐘。保險箱無法打開也是等了10分鐘。酒店叫的出租車無跳錶…被司機喊價吭錢。住湖景房但晚上一片黑也看不到什麼。這酒店不值得花2500¥高房價入住。

很不錯的環境

位置不錯，湖景房面對一片開闊的湖水感覺很棒。

景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！

景色优美，服务人员友好，设施齐全！早餐丰盛！儿童游乐园，泳池一应俱全！

推荐入住

酒店环境很安静，不远处就是镇中心，吃饭很方便

值得入住

地點不錯挺方便的 陽台湖景很好，服務人員素質也不錯，房間打掃時連皮鞋的幫忙擦了，讚一個

下午16点抵达酒店的，竟然房间还没有打扫好，这个略不满意；前台设有spg会员柜台，但是会员任何额外服务；酒店提供脚踏车，电动车租借，非常方便；房间视野也不错，床很舒服；退房时需要排蛮久的队，对于没有额外消费的客人竟然不设快速退房通道，这个有待改进。

各方面感受都很好，但含早餐的房间好像不多，总是预订不到

风景不错特别是高层中间几个人房间 房间很新 酒店位置很好 服务也不错 有些水上项目可以玩玩 还可以骑自行车沿着湖溜达 适合住个几天慢慢玩

窓から見える湖は絶景！夕日もちょうど見える方角なのでしばらく見とれてしまうほど。また来るなら 絶対ここを利用したいと思います。

为了省点电，闷热的天气不开空调主机，打了几个电话也不解决问题，太烂了！

高峰期时段前台只有一个人，排队太久服务效率不高。当然酒店环境以及地理位置和风景都很好。

overall good

The room was nice and comfortable just as seen in the pictures. We stayed one night and had dinner and lunch(2nd day) in the Chinese restaurant of the hotel and it was really great! One drawback is that the cleaning staff attempted to clean the room while we were out in the morning, and she just left when she found we did not checked out yet.she just took away the bed sheets and left with mess. We asked them to make the bed again after we came back, and the staff told us that the front desk told them we checked out already so they came in to clean. There's some problems in the communication between staff and we hope they can improve accordingly.

真的是很棒的飯店，很適合渡假休息的地方！

一应俱全的酒店，很棒。

酒店可以玩各种水上娱乐设施，价钱还算合理。还可以租游艇。酒店里面还有游乐园，小朋友玩得很开心。地理位置非常好，步行到千岛湖大排档或者湖滨天地都在30分钟以内。吃完饭湖边走走很是惬意。千岛湖很安静。值得再去。

酒店位置很不错，服务就一般啦，就是顶着喜来登的中国酒店而已

地理位置真的很不错，出去吃饭都很方便，住的是海景套房，外面风景很不错，但服务真的连锦江之星都不如，这里根本享受不到五星喜来登的服务！连最根本的问好都没有！真的不知道这家喜来登怎么在管理的！但给我们加床的那位阿姨蛮好的，亲切！前台也是，服务感受真的太一般了！包括早餐也是，真心一般，而且还要200一位！太坑了…

还可以

总体还可以！

千岛湖畔好住处

酒店环境相当不错，客房干净、舒服，下次去还会预定这里

名符其实的五星酒店

一家三口的旅行，相当不错的酒店，软硬件都很好，下次去千岛湖还会住这家。

休闲度假一级棒的选择

酒店条件很好 安静舒适 户外风景超赞。赞15楼湖景房！

湖景房风景非常 号， 可惜游泳池和Spa均在装修

住宿整体环境服务还是非常不错的，唯一可惜是 酒店的Spa泳池均在装修，出去玩走的比较多，可惜没能有机会放松一下。

勿以善小而不为，勿以恶小而为之

这是一篇挺长的评价，如果您是一个有心的看客，希望能够认真看完。和内人结婚1年多，总是为家庭琐事忙碌，直到今年4月，我们决定找一个周末，抛开一切去一个远一些的地方散散心，拙荆总是对在外面居住比较反感，于是我们用了之前蜜月旅行累计的免费住宿，找了很多资料，最终为我们2天的旅行选择了绿城喜来登酒店，时间虽然不长，但是出于之前两次拜访泰国pattaya喜来登的良好体验，我们都充满了期待。4月11日中午我们到达了酒店，在地下停车库停好车以后，我们到前台准备入住，当时前台共有两位服务人员，不知道是不是由于超过了退房和入住的高峰期，大家的表情都颇为慵懒，见到我们两个穿的颇为“不讲究”的年轻人走过来，连基本的你好都没说出口，我们主动打了招呼，出示了相关证件，其中一位男性工作人员一言不发地为我们准备房间，当时我就主动提出，我是spg的会员，他回复：请告诉我会员编号，在查询过程中发现我们是用hotels.com兑换的住宿，顿时冷冰冰的说，这次住房你们是不能兑换的，好吧，我表示理解。拿到房卡后我们就很奇怪，前台既没有告诉我们电梯在哪里，也没有任何人带领我们去房间中介绍相关设施的使用方式，我们自己走到了被分配的801号房间，打开房门我们顿时无语了，在之前的预定中，我们特别注明需要的是靠中间的房间，但801号房间在整个楼道的最顶端，所谓的湖景估计在整个阳台的视野中不超过70%，大部分视野只能看到陆地，再回去交涉，前台的那两位工作人员“极不情愿”的为我们更换了靠中间的房间，入住的一波三折，可能为后来的一些不愉快埋下了伏笔。进入房间后，我很惊讶的发现，房间的地毯中央有一张硕大的袋装花生的包装壳残片，淋浴房间的地板上有两块剥开后丢弃的花生壳，右侧放东西的位置竟然残留了厚厚一层透明的洗浴用品遗留的粘稠液体（后两件事情是在晚上洗澡前发现的），但出于对景色的流连，我们也没有向前台提出，就默默的忍受下来了。一晃眼到了晚餐，经过我极力推荐，我们选择了酒店的鱼味轩去吃鱼头，吃完饭结账的时候有意思的情况出现了，由于餐点总金额比当时我们前台预存的钱多了2元6毛，鱼味轩的服务人员给我们建议，让我们“现在”去前台“再存点钱进去”，唉，当时我真是哭笑不得，5星级的酒店，我还是spg的会员，难道你还怕我跑了不成？好在她最后也没有强求，我们只能一笑置之，去前台再去补充缴付了一次押金，没想到这笔押金又成为后面退房时的一个伏笔，在第二天退房时，由于正值退房高峰，服务人员们都很忙，酒店前台的一位值班小姐匆匆让我们填写了相关确认单，由于鱼味轩之后我们并未消费，她需要把昨晚交的第二笔押金退还给我们，押金由于是整数，但还差昨晚的2元6角尾差，她就让我们给她3元钱，随后就直接把押金给了我们。无语啊，我想问，3-2.6=0.4，4毛钱呢，区区四毛钱掉在地上都不一定有人捡起来，但是你作为前台你有责任提醒消费者拿好他们的找零，而不是已经完成退房，连找钱都没了心情，我夫人顿时表示非常郁闷，但我觉得他们都很忙，为了4毛钱也不至于再去沟通，只能不了了之。回到地库取车走人，刚开出酒店停车场就发现后雨刮有问题，下车查看才发现是被人恶意折断了电机轴承，不过酒店在停车场有告示，说不负责任，我们只能返回上海以后自行处理。绵绵细雨伴随着皑皑雾气，我和内人一路无言，回到上海，也没见到spg这边发来任何向我询问住宿感受的邮件（之前两次去泰国都有），唯有借着hotels的平台向绿城喜来登酒店、向喜来登集团诚挚建议：勿以善小而不为，勿以恶小而为之。顺祝，商祺。

淡季入住

总体来说5星级不会差到哪去，但酒店风格还是差点豪气，只能说中规中矩，没什么太大亮点。随便住住还凑合。

家庭度假

服务不够热心，其他都好。