Lovely staff!

Nice hotel but the staff need training

Booked two rooms for a family trip to Austin. Requested connecting rooms and was told they were. Got upstairs and they were not. Had to go back down to the service desk and wait in a long line to fix the rooms. Then the day of check out i needed a key replacement and the person working the front desk was very unprofessional when I needed a key replacement.

Such a fun place to stay!

The front desk was very friendly and knowledgeable. They gave great recommendations on where to go and how to get there.

Jarred at the check in desk was amazing, lots of great recommendations. We are on the quiet side of the property and on a high floor, and it’s still super noisy.

Property was conveniently located in downtown area to capital and a couple of blocks from campus. Room was clean and ok. Great views through large window. Enjoyed the breakfast. Room AC unit had issues, looked like they were working on it as the panel was not installed.

Was a very good night and easy to get food in the local Austin area. Staff was super helpful as well. The hotel dining options were good.

No

Great hotel for longhorn football game day. Staff was amazing!

Cleanliness and spacious room

I Won't be Back

Pros: convenient to where I needed to be, newly renovated Cons: 1. Cafe ran out of coffee and a fruit cup at 7:15 a.m. 2. Cafe service very slow and unfriendly. 3. "Restaurant" hard to find and very uninviting. Theme is dining in an empty swimming pool. 4. Service very slow for bar service and food,, though there were only 3 tables occupied

Would come back, would recommend.

The hotel was very nice and clean. The staff was also very friendly. We enjoyed the breakfast in the morning with our coffee ☕️

Excellent Stay Downtown Austin

Really enjoyed tmstay here; room was clean comfortable and nicely furnished. Welcome from front desk excellent including complimentary hot chocolate (dash of rum in it!) Very convenient for exploring downtown

Every time I’m in Austin-I stay here!

Marc Anthony

Great stay, location and great service

Great/eclectic. Perfect w/ a little improvement.

Overall very good! Embraces is 1980s roots. Take confirmation of any package offerings because this platform did not transmit the free parking or the food credit. (Check-in employee immediately honored it.) Two out of the four front desk employees were very friendly and one remembered my name later. Room was very comfortable after they promptly fixed the thermostat. There needs to be better lighting above the sink. Shower products are great but the lotion does not have a pleasant smell. The quick service breakfast place is overpriced (even for a hotel) and needs one more cook because it was slow.

Downright Austin No Picnic

Will not ever stay at Downright again. Hotel has quality control problem. Small but very irritating details that make a person’s stay a positive experience. No soap at the bathroom counter and no trash can in bathroom. Hair dryer would not plug into wall. Took the dryer downstairs and gave to any employee who said he would take care of it. Three hours later when I returned to the room it had not been delivered yet. Called front desk and they had it sent to my room. It wouldn’t plug into wall either. Third time was a charm. The kicker was I stayed at the hotel last year and the toilet paper holder was dangling off the wall. This year, the same exact thing happened! What are the odds? But the coup de grace was that breakfast bar ran out of coffee by 7:15 AM! That is inexcusable!

Breakfast and resultant are not good. Low quality food.

Great stay

Wonderful and Happy Staff

Beautiful room with a great view of Austin! Super comfy beds, too. I really like how you have to use a key card on the elevator, for added security. All staff members we encountered were super helpful and friendly.

Up to date, clean and convenient setup.

Great find!

Such a great find! Very eclectic and original. Food was great, drinks were great, room was comfy, clean and quiet.

Beautiful place, well designed. The only complaint- hallway carpets need deep cleaning.

Staff was excellent- however we had to change rooms so my mother could have a bar in the shower. The original room was great the new accessible room had the following issues: -zero overhead lights - very dark at night -no microwave -batteries in shade were out so had to leave shades open -no hot water in bathroom sink -shower water temp had no regulation- would run cold 10 min -then warm up but shower quick cause scalding hot after 5 minutes of ideal temp-I think the gears were stripped -room had a safe but it was not turned on so it did not function Overall, I think this was the only accessible room available but it had quite a few issues the first room did not -we did not complain to the staff since we had already asked to change rooms and did not want to be difficult

Bonito el decor por todo lado, pero se notaba que algunas cosas se estaban envejeciendo.

It was afe

Love how helpful the staff at the property were. Also the lobby is so vibrant and colorful- such a pleasant site

I loved how they made our beds and changed our towels daily

Meh

The garage is horrible. Signs are on one side to pay and then it's easy to scrape your rims on the other side, as you are looking on the pay side on the other side. Did I mention, this messed up my new car. Also, valet didn't budge when I pulled up. I had to walk up to them. Front desk said everyone scraps their rims in the garage, including themselves. When I checked in, they made me pull out my laptop and show them the free parking and $22 credit per day, then only gave me $20 credit for two days. The customer service was very poor. When I asked for any questions, they seemed bothered to help. Overall, meh. I'm most upset about messing up my car for a subpar hotel experience. I won't stay there again. Also, when I was checking out, the only front desk person, got in line behind me to get a coffee for herself, and then asked to give me a small breakfast credit for all my trouble as I was checking out. What will I do with a breakfast credit when I'm leaving, already bought a coffee, and have someplace to be by a certain time? It's like the customers are an afterthought to their own personal needs. Also, when I checked in, the front desk clerk complained about how they were tired from working last night and today, late afternoon. Meanwhile, I had 4 hours of sleep and commuted from one major city to another. It seemed like I was providing more customer service to the employees there than they did for me.

Close to everything was convenient

Everything was lovely. Very nice staff.

Had a great experience, will definitely book again next time in town.

Stay here

The stay was great but our AC unit was freezing, they fixed it, and then it was boiling. We ended up just turning it off but other than that our stay was great. The hotel was very Austin. We really enjoyed the swim club.

Walkable location and very comfortable room.

The property was within walking distance to 6th street but they charged us for two nights which we only stayed one!

Jared and Mohamed was wonderful, the valet gentlemen younger tall male was wonderful and very helpful. I did not catch the ladies name who checked us out but she was also wonderful. The food was great also. This is the most adorable hotel I’ve ever stayed at, I will. Coming back as soon as possible, thank you for making this trip so easy to endure!

We stayed here because it was close to the venue for the Cindy Lauper concert in Austin. I wasn't very impressed with the facilities. Funky, but in a trying-too-hard way. Dining was limited and expensive. This area of Austin is not very safe, and you pretty much have to Uber to get anywhere.

Pool not maintained well

Average facility, no reason to recommend it over others in the area. Big negative was a lack of an in-room safe.

Family staycation

This staycation was a gift for a family that celebrated a birthday in November. Hotel experience did not disappoint! Highly recommend!

Great place - clean/nice - but a few odd quirks

Traveled as a family (two adults and two small children). Some things you might not know just from the webpage if you haven't stayed here: 1. There is nowhere to leave your car while you check-in. Either you go into self-parking (and pay for it) or you go to the valet (and pay for it) or you ask the valet nicely if you can leave your car parked along the edge for 10 minutes. In my case, the valet was nice and let me do that, but he did make clear that the standard expectation is to pull into self-parking EVEN WHILE checking in. 2. The rooms are art-deco sort of rooms. That is neat and all in the look, but a bit less so in practical aspects. For instance, there is no dresser for your clothes, and no microwave. We asked about both. They were more than happy to have a microwave brought up to our room (within the hour of request) and leave it there for the duration of our stay. I heard them offer the same to another guest who asked, so it must be a regular thing. Nothing they could do about the lack of clothes storage. We simply left our clothes inside the suitcase for four days. 3. If you buy the food package, you get a card good for "two breakfasts", but it isn't quite like you might expect from other hotels. It isn't a buffet rights for two people. Rather, you wait in line and order from the cashier your particular breakfast request. They have about six or seven main meals, and a few side options. Doesn't matter how much the meal costs (on the menu), you ge

The hotel and rooms were old and tired. Room was not particularly clean. A glass in the hallway someone put outside of their room was there for 2 days.

Great place!! I will come back!

Awesome

This hotel is hands down one of the best hotels I’ve stayed at. Staff was extremely welcoming and friendly. The facility gives you a throwback vibe but everything is in excellent condition. The breakfast included with my stay was sooo good!! Definitely will book again anytime we’re in Austin

Our day in Austin

Nice hotel at first our room’s toilet was not flushing properly the maintenance man tried to fix it to no avail. So we were given another room we were pleased with the new room. Enjoyed our stay.

Loved the location and the staff was super friendly.

Nice place!

Property was okay. Housekeeping did not even show up until I returned after 4pm. Cleanliness could have been a little better.

Short 3 day business stay. Room was quiet - great AC.

Girls soccer weekend

The hotel has a really cool theme of “Pink” make sure you visit the Swim Bar and the outside area.

I booked a room with one (King) bed in a high floor and was give the room for individuals with disabilities with two beds on a low floor.

Amazing in every way. Quite pleased.

Room was great, location was great. Had a gew issues with the room, nothing major

I arrived at the property after midnight only to find out that there were no rooms available. This was after I had checked in online with an estimated time of arrival.

Fun place to stay!

This is such a unique property and I loved the atmosphere. Will definitely stay again if in the area.

Cool hotel… good location

Understaffed, not service, poor food selection But good location, easy to get in and out off. Just do t expect any frills

I went to the U.S. to bury my brother and the people that helped me the most were the people in reception. They did endless favors for me including scanning documents, researching telephones and addresses, helping me get taxi cabs, providing me extra blankets, and giving me meditation tapes and breakfast coupons. Everyone there was extra kind to me, empathetic, understanding and helpful. A very special thanks to Axa, Michael, Cheyenne, Nick, Whit, Kenny, Don Isidro, and Samual. I felt that Downright Austin Rennaisance hotel stands out for their outstanding staff and management. My room was extremely comfortable, quiet and they provided me with two large queen beds. They were very kind and understanding to my little dog Cowboy-Mozart who was given dog treats and loved by everyone at the hotel. The hotel also has a great location as it is very near the Capital. I thank you all from the bottom of my heart. A big hug from Linda

Rooms were great Rest of property needs an update. Put bar back in lobby. Valet not excited to be there. Parking price ridiculous. Property just sad.

Great place to stay

great

The service at this place is excellent. The staff is friendly and it has a great vibe.

.

It was ok- definitely a younger crowd at the bar They had on cartoons which I found strange. All in all, decent place but I would stay closer to downtown

Ease of access

Had a good stay

Nice hotel room and very clean. The air conditioner did not work very well at all. Everything else was good. Comfy bed, pillows, nice shower with good pressure, plus a great view.

Place was awesome! Loved the theme of the lobby and how it extends throughout the entire hotel. Staff and valet was really nice and helpful as well.

Thank you

Great location, great atmosphere. Very safe

The best thing about the Downright was the staff. Mr. Hamilton was great in checking us in, directing us to a place for a bbq linch and then letting us know when the room was ready. And when it was our bags we’re already in the room! We got a great dinner rec and just wonderful, friendly service all around. The beds are comfy but the rooms are a bit funky…not enough functional lighting and no drawers to put anything which makes for a messy and disorganized room for 4 nights. Bathroom also didn’t have good lighting and no place to hang towels.

Misrepresentation regarding newest hotel in the city, an old apartment converted into an hotel. Old fashioned style hotel. Very disappointed. The hotel management should have been more transparent with the hotel details. Will be more careful when booking to review offering.

seems like an older hotel property that has been rehabbed but still a great stay. clean and comfortanle. staff was super helpful and friendly, coffee shop in lobby was great, pool was nice (Megan who was working the swim club was amazing). overall good stay.

Underwhelming

For what I paid for the room it was very underwhelming. First. upon walking in it was pitch dark so I have to fumble around looking for a light. The whole vibe was very dark and I had brought my own bottle of wine and there wasn't even a plastic cup in the place. I detest drinking wine out of a paper cup.