Great hotel, beautiful room, friendly staff

The best stay in Addis, I was amazed. Nothing but good things to say about the Sheraton

Everything was exceptional apart from I wish the wifi on the Tv worked a little better. But that is minute regardless I had an awesome time. Thank you

Hotel is splendid. Staff, grounds, facilities, restaurants are wonderful. Must stay here if you have high taste.

Dining options and beautiful grounds. Quiet old so electricals could do with upgrades.

Amazing place!

Simply an amazing stay for our honeymoon. Extremely welcoming, attentive and friendly staff. The property, ambience and amenities are outstanding, and the food was great both in quality and variety/options. We stayed for one night only, as we had a 24h stopover in Addis. We definitely would want to come back!

This is he best hotel in Addis Ababa. It’s located in the heart of city so most of the major attractions are just a few minutes away by car. The breakfast buffet experience is second to none - I felt like royalty. The price is expensive but I recommend anyone who can afford it to stay at this hotel at least once in their life.

Amazing stay

It was an amazing stay at this hotel. The location, staff and the service was fantastic!!

Comfortable, beautiful

Very nice facility, outdoor and well equipped gym, great restaurants and superb room service. Super comfy and refreshing.

They did a good job of treating my friend and his wife in their special day : their wedding. I was told about the delicious cake you made for them for free. Thanks

One of the best luxury place we ever stayed. Service and staff ⭐️⭐️⭐️⭐️⭐️

A great place to stay at.

Prices are high.

Amazing property and facilities

A wonderful, beautiful hotel and the staff are excellent.

Great.

Great

I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.

Elegant hotel with excellent service.

After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.

I like the environment, I like the view

Beautiful facility. Staff were amazing… everyone I met was exceedingly helpful and friendly. Airport shuttle was a breeze. Very, very nice by any standards.

This property is in the heart of the city with beautifully kept sprawling gardens , water fountains, great restaurants, bars , spa , gym and swimming pool. What makes this property amazing is its amazing staff. From the door man to front desk and room service ….. they are the heart of the place .a bid Thank you for all them for making my family vacation great !

A hotel that functions in a tough environment

Consistently good service. Back up sysytmes worked effectively during power and water outages.

We have a

The best hotel with awesome customer service

Firstly I want to say thank you to all the staff i interacted with especially the front desk staff Zelalem and Nebiyu for making this an awesome stay for my dad and me. The hotel was comfortable and clean. There are a couple of bars/restaurants on the premises that are modern with a relaxed ambiance. Great parking area. The view on site was great to just walk around with your loved one. The customer service was the best I have seen (I have visited multiple hotels in different countries) which adds to the Sheraton Addis being the best hotel I have ever stayed at. If you are in Addis for Business or pleasure you have to stay here for at least one night to experience the view, great breakfast, and to wind down for a bit from the hustle and bustle. I will definitely return during my visits to Addis.

Sheraton was and still is the best hotel I've ever stayed at!

The hotel was amazing, clean, safe, and the facility was immaculate! The restaurants were excellent and the service from all staff was amazing! I will definitely stay there again!

We are young Ethiopian couples from U.S.A , we went back home for a week vacation. We only stayed here one night. Apparently if you talk to the stuff in Amharic, you will be treated like crap. They only respect other nationals staying there. We were told checkout time differently. We were told the pole is not free because they assumed we don’t have a room. They assume without asking. Please give your front desk people more diversity treating. We expect more from big hotel like this.

Customer service is excellent throughout the hotel.

It was amazing

Best Hotel in Addis Ababa

The Sheraton Addis is always my only option when I am at addis ababa, it offers everything a 5 star hotel should. Its really amazing im every way. I do think however is that becoming too classic and needs some new decors, but nonetheless its a remarkable hotel

Beautiful hotel

It’s a beautifully hotel. The jogging trial is nice; the food is good and spa is great.

The grounds are amazing with beautiful gardens and places to walk.

Great luxurious hotel Excellent and friendly staff Beautiful Exterior Amazing place

Comfortable, but suspicious food

The Sheraton is easily the nicest hotel I’ve ever staid in, and I saved a bit of money by eating their happy hour for dinner. The hotel was quiet and comfortable, and the service great. It’s close to the airport, but you’ll otherwise need taxis to get around. The grounds are filled with flowers, and there’s an amazing jogging path on property, as well as a pool and a playground for the kiddos. Foodwise, I have some questions, as myself and several other people came down with food poisoning during our conference. Of all the places to get food poisoning, however, this was by far the comfiest.

The Sheridan in Addis Ababa is unbelievable! It is truly a luxury hotel. Beautiful grounds, great restaurants, comfortable beds and wonderful service. I can’t say enough good things about it. We loved it and were sad to leave.

Room size is great food is good the spa is run down and masseuse aren't great plus rooms have a lot of noise coming from outside sound of pool engine or something like that

Fabulous hotel

Great hotel. One of the best we have stayed in throughout the world. Excellent service and restaurants and pool area even a shop to buy roses for my wife. An absolute Oasis after a week in the bush

Really good hotel with a large complex including pools, play area, running course, gym and spa area. There are a couple of shops on the ground floor for souvenirs and booking tours. Staff were very friend and helpful. There is a security check at the entrance and also scanners before entering the hotel. I was travelling for work and my hand tools were not allowed on the hotel. This was slightly unusual but understandable.

Hotel rooms are clean and beautiful. The hotel itself has several amenities as well as beautiful gardens. Great location.

Very accommodating staff Executive lounge the highlight

Hotel is fine. The best spot is the executive lounge—great food and service. Gym is very basic and dated. Whole hotel could use refreshing. Service all great though.

Beautiful oasis in Addis

Beautiful property, excellent service-best hotel in Ethiopia hands down. Cannot wait to stay again!

The hotel is fine. However, person that did the check-in was careless and put on my crecit card a pre-authorization of $3400 for a single night stay!

Beautiful hotel, very nice people, very nice place

Five star hotel by any standard. Gorgeous spacious room & huge comfy bed.

Best hotel in Addis Ababa

Very friendly staff excellent surroundings and 5 star comfort

Amazing

Friendly service , welcoming staff . Amazing rooms .. great hotel !!

Best Service

It was an amazing experience with best service at Sheraton ADDIS, I will definitely visit again next time.

The Sheraton Addis is special. It’s a gorgeous hotel with beautiful facilities and wonderful food. However, the highlight is the staff. Each and every staff member is kind and considerate. They always go the extra mile to make sure you have a wonderful stay.

A luxury hotel without a gym!

A luxury hotel without a gym! Swimming pool was closed. Sauna was crowded and noisy. For one third of the room price, I can find a better hotel in Addis Ababa

The only slight irritation was the loss of ability to enter the room with the cards originally supplied on a few occasions.

Extremely high and unreasonable charges for food and laundry.

Pricey experience

Wonderful hotel with an old patina but heavily overpriced......therefore perhaps not the very best value for money.

Nice

Excellent

best service I've had this year and luxury inside

This is the best service - picture getting a pot of coffee free every morning with a simple call - and this arrives so quickly that both coffee and milk still hot. The gardens are a fantastic relaxing oasis from the rest of Addis Ababa THE PLACE IS FIT FOR A KING They brought me an excessive bicycle to my room because there is no gym - I cycled while watching the news each morning

This hotel is a dream

From arrival to departure this hotel, facilities and (last but not least) staff was a dream.

Nice Property - Recommended

Very nice property, very friendly and helpful staff!

amazing

Luxurious hotel

amazing hotel

Luxurious hotel

My fiancee and I checked into the hotel Friday morning and for the most part had a pleasant stay, however there were some issues that have been left unresolved as explained below. We were shocked however to discover on Sunday morning when we returned from breakfast, THE ROOM WAS ONLY PARTIALLY CLEANED with both bedside tables partially extended and in between the bed and one of the tables were TWO USED CONDOMS with wrappers exposed and left fully visible. My fiancee discovered this and immediately notified housekeeping who came upstairs and could offer no answer as to what had happened, why the room was only partially cleaned with furniture in disarray, why there were used condoms in the room for at least the past few days (these were not ours) and most importantly why when they were discovered were they simply left "as-is" and fully exposed for us to come back to. When we informed the hotel manager of this incident you assured us we would be contacted back by the hotel General Manager Anthony White with a resolution following a "complete investigation" and have not heard back from anyone regarding this. We did not feel any sense of urgency from the Sheraton management regarding this issue and due to the lack of responsiveness by the management, we decided to leave Sheraton and stay at the new Marriott Executive Apartments Addis Ababa for the remained of our trip and we were very pleased with our stay

The hotel has no Gym. O found that very unusual for such a luxurious hotel.

My favorite hotel in Addis.

Very positive stay, my third time there in the past year.

It iused to kuxury hotel !!

Room facilities was terrible, no heating, no wifi even no water when you make shower Bad experience during my stay

The oasis of the Sheraton

Stay was lovely; the room was especially comfortable, and the patio was a perfect place to enjoy breakfast as well as late-night relaxing. We loved the water and fruit service. Staff were extremely helpful.

Best hotel in Addisababa.

Great time. Lovely ambience. Friendly staff. Great location. Needs a gym to complement otherwise great amenities.Highly recommended for business and pleasure. SPG staff was excellent

The preferred business meeting venue

Nice hotel. A bit pricey.

Lovely hotel - great people.

We really enjoyed our stay. Staff were all well-trained and helpful. We are UK citizens, but have Ethiopian friends. It was great to be able to host friends for breakfast and dinner in a lovely atmosphere. Our young friends loved the live music in the Office bar. The swimming area is being renovated, which means that guests will have a great facility there. Addis is a good place to explore and the Sheraton is very well sited. Keep up the good work everyone!

Lovely Hotel

This is a wonderful hotel. Very beautifully appointed and comfortable. Great service, very good food, nice hotel shuttle from airport and excellent security. Definitely stay here in Addis. This is a lovely hotel with beautifully kept grounds. You will not be disappointed.

Business Trip

Excellent stay, beautiful weather so suitable for a short relax

Good Value in Africa

Very good Centrally located hotel. Hotel staff could definitely improve. AC in room did not work well...

My only problem was that my room was not ready at the check in time. I had to wait more then 2 hrs.

Superb

Highly recommend it. Smooth in every way.