Exceptional
1075 Guest reviews
Sheikh Zayed Road, Dubai, United Arab Emirates. See map
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With a stay at Shangri-La Dubai, you'll be centrally located in Dubai, within a 5-minute drive of City Walk and Dubai Aquarium & Underwater Zoo. This family-friendly hotel is 2.2 mi (3.6 km) from Dubai Mall and 2.4 mi (3.8 km) from Burj Khalifa. Make yourself at home in one of the 302 air-conditioned rooms featuring minibars and LED televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Car required
Professional property host/manager
Pets not allowed
Service animals not allowed
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
German
Russian
Portuguese
Greek
Filipino
English
Italian
French
Spanish
Arabic
Vietnamese
Chinese (Mandarin)
Indonesian
Romanian
Turkish
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Elevator
Hair salon
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Breakfast available (surcharge)
Laundry facilities
Health club
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
24-hour front desk
Business center
Full-service spa
Spa treatment room(s)
Meeting rooms
Steam room
Sauna
Airport transportation
Free wired internet
Wheelchair accessible parking
Number of restaurants - 5
Tennis on site
Number of indoor pools - 1
Number of outdoor pools - 1
Outdoor tennis courts - 1
Free self parking
Free valet parking
Number of bars/lounges - 1
Number of poolside bars - 1
Pool sun loungers
Terrace
Babysitting or childcare (surcharge)
Parking onsite
Internet access
Electric car charging station
Couples/private dining
Proposal/romance packages available
Banquet hall
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Very friendly, helpful and attentive staff. Excellent service during our stay. We appreciated the early check-in after a long flight. Also, the prompt assist of the doormen with taxis as our pre-arranged airport transfer was a no show was greatly appreciated.
The staff is amazing , everyone is super feiendly and helfull. The pool is small and too big but overall very nice .
The staff was incredible, super friendly and helpful.
Ok
An important business partner came to visit me one morning during my stay. We met in the lobby lounge. He happened to bring a cup of Starbucks coffee. A staff member approached and advised that it was policy that he could not have the coffee from the outside. I believe that is a terrible policy when guests are paying lots of money to stay in the establishment.
Must say this is one of the best hotels I have ever visited , front office supervisor Suadi was a blessing .
We loves this hotel so much, the staff was amazing, the rooms were clean, the pool and awesome, overall 10/10.
Beautiful hotel best staff
Great experience
Fabulous stay !!
Fantastic room with all the amenities one would expect. Staff are so attentive, kind and helpful.
The property needs better cleaning.
not as a description
Impeccable Hotel
10/10 Impeccable service, everyone is super nice and professional! Clean, great amenities, comfortable rooms they had fruits for us when we arrived! Definitely Ana amazing hotel!
Great friendly staff, very helpful too. Nice spacious rooms will visit again.
Shanghai-La has the best customer service! The staff were lovely and the check in agent was efficient. I received my upgrade with my platinum status and the room was amazing
This is literally one of my favorite all time hotels to stay in … it was worth every penny we spent here very luxurious and clean And I am sure all rooms have amazing views even if isn’t burn khalifa view the sea view is just as nice And while Dubai as a city was amazing this hotel deserves to be in the heart of it Great location close to a lot of things Definitely will stay here again when we visit Dubai again
The staff and service at Shangrila are world class. They made us feel welcome from the minute we arrived. Very family friendly place. The entire staff was top notch! Keith, Saw, Nihil, and Mr, Karim in the Horizon Lounge. Khodarahm and Yasser in the lobby along with the rest of the Dunes Cafe staff. They truly are very kind and exceptional people. Thank you for everything! My family will definitely stay here again the next time we are in Dubai.
The best hotel in Dubai.Top location.Hotel is very clean,team is very friendly and helpful .Highly recommend
Lovely stay again thank you to the most professional Zineb! She is really good in what she do and we are lucky enough to know her! Our stay was fantastic because she did everything possible to make us feel welcome ❤️
Was a lovely stay again because of the wonderful Zineb ! The most caring, kind , absolutely professional and big hearted person in the hotel! She was kind enough to give us the welcome and support for the time we spent in the hotel! So many people are good in what they do, but Zineb loves helping people feel at home when staying at ShangriLa! Wish all the staff to take the example of how she understands the meaning of ShangriLa ❤️thank you Zineb!
Very clean and very friendly staff
We liked everything about this hotel
The hotel had a good view of the Burj Khalifa. Service was exceptional. Hotel lived up to being 5 star.
Very nice property with excellent service.
Excellent service!
The staff were stand out fantastic and helpfull. It is a very well managed property.
Did not meet expectations
Amazing will definitely returning
Our family had a wonderful stay here and created amazing memories. The room upgrade was perfect with the breakfast buffet at the best. Every single staff was friendly and courteous and we had a great time. Would surely be coming back here and already have recommended to our friends too. The location of the hotel is perfect.
Great!
Great staff, helpful, and courteous! Front doorman Khdararaham; was such a positive person; immediately made you feel welcome and relaxed
Love the breakfast. Nice hotel and super professional staff
.
Our experience at the hotel overall was excellent. From the greeters at the door, to amazing valet parking service, and also the super kind and generous room and cleaning service. We really enjoyed our time at the Shangri-La in Dubai and would highly recommend it. My family and I felt very comfortable and safe during our entire visit. They also made sure to take the extra step to enhance our experience.
The room was always clean. The staff was friendly and the food at the cafe had a lot of options. The chef even cooked us our fave breakfast dish, beef tapa with garlic rice!
Staff was exceptional. Seriously every staff made sure we had great time in the hotel. I've not seen this before in any other stay. All of them were good, some of them I remember the names are Yassar, Hareed, Sasikumar (help with huge luggages), Keith, Hamid. Janeth, Erika and all Happy hour team. Since the hotel is in downtown, its very near to Burj, Museum, Frame etc.
Thank you to the whole team. They were friendly and helpful at all times. Perfect location, great food and dining options. Horizon Executive room was so well thought through with stationary details, that it made a perfect office with a view! Mini bar was generous with tons of options. Didn’t get to try room service due to fasting but great looking menu with lots of options too. Downside: Room was located near the elevator so that was quite noisy against the wall but overall, great stay and definitely coming back. When next in Dubai.
Like all other Shangri-La.. staying there is one of the best places to stay. Everyone from reception, to concierge , to the chef Oomo, waiters, Maria in the morning buffet. WE also got an upgrade to the horizon for a small fee.
Wonderful Place
3rd time staying here - will be back
The staff were so friendly and more than helpfully. Location is excellent
Beautiful room and view. Service was excellent!!
Good
All the staff was lovely! The amenities were amazing. The outdoor pool has a great view to the Burj Khalifa. The top pool was great too. Breakfast at Dunes cafe had fresh and different options. Dinner at the Shang Palace was delicious and a stunning presentation.
It’s a beautiful hotel and convenient
Hi The property and room was very clean , breakfast wad great , stuff was very helping , most in parking area and in the horizon club lounge room , zinab and all other , thank you for great stay.
Excellent hotel.
Staffs are friendly and helpful. Room is neat and offer conveniences.
Great staff, food and amenities
Kindness of staff
- Worst reservations agents / team I have ever dealt with at a high end hotel. - Hotel staff, however, were nice and helpful during our stay. The duty manager was super kind and upgraded my room to a suite at check-in which I really appreciated. - Hotel quality: dated rooms / standards and was expecting much higher quality rooms for a hotel of this stature. - Price: I stayed in other hotels which provided a better ‘hard product’ i.e room furniture / decor / hotel standards and quality for the same price so - it definitely looks dated and crying for a refurbishment. Overall, I will not stay at the Shangri-la again given the really bad service / inflexibility of its reservations team/agents.
Great location with very comfortable bedding and excellent service!
Excellent welcoming staff at the door, clearn room, xcellent breakfast, courteous and helpful staff on the ground floor at all times. Thank you. My party of 5 enjoyed our stay from Mach 4 - 9th. Mano Govindaraj, Washington D.C.,USA.
I had an excellent experience, the customer service was top notch. Overall very good hotel for the value and the location.
AMAZING!
Staff are all friendly and accommodating!!! Food quality is outstanding!
Fantastic hotel with customer service at the highest level.
Excellent stay here
good views. great staff. enjoyed the stay and should have stayed longer at this property
The hotel and its property was world-class
Excellent service.
Fantastic hotel - incredible service and people
Great hotel with incredible service that makes it stand out (so sorry, I forgot many names of all the staff who made us feel so special). Right from arriving in taxi and being welcomed outside as a “VIP friend”, to reception who were so happy to see us, informed, the cool check-in on 41st floor with the brilliant Karim who helped us so much. Spa was delightful (Aman), the Turkish buffet for Iftar was pacy full of variety and flavour - very delicious. Room was incredible (they made our day by preparing the suite), but the new thing was how every member of staff - from concierge to security - made us feel extra special during our stay.
Great location. Great staff and wonderful accommodations
The experience at Shangri La Dubai was top of the world… very very best service and We definitely will be staying at this hotel during every Dubai visit. They even celebrated my son’s birthday. Really good service.
All very good. View from pool is great.
The service was top-notch—every staff member went above and beyond to make us feel special. Whether it was the concierge assisting with recommendations, the housekeeping team maintaining perfection, or the restaurant staff providing excellent dining experiences, the hospitality was exceptional. Speaking of dining, the restaurants at Shangri-La Dubai were outstanding. From the delicious breakfast buffet with a wide variety of choices to the exquisite flavors at their signature restaurants, every meal was a delight.
The service is exceptional! I won’t stay at any other hotel. I didn’t want to leave once my trip was over!
Good location.
Ive traveled around the world, but there was something about this hotel that truly felt like home. Everything just felt flawless to me. The team was absolutely fantastic—special shoutout to Harris, Francis, and Zenib for their outstanding service. And well done to there recruitment team for hiring talent. I can’t wait to return to the Shangri-La in Dubai one day inshallah.
Service, Food
Beat service, staff, and rooms!
Poor
Great city centre hotel. Immaculately clean and good service. Close to the Metro if you don't want to deal with horrendous traffic which is super cheap and efficient.
Good services thanks
I changed my room 4times cause was not comfortable, was noisy
Very friendly and helpful staff. Convenient location. While rooms are large and clean they are dated and the nightclub noise goes until 4am in the morning.
Rooms were very clean and views were enjoyable. Breakfast buffet was good with plenty of options. The Hoi An restaurant service and food was just mediocre. We could smell the smoke coming from the adjacent bar which was awful while we were trying to eat.
Business stay
Basically an excellent business hotel. Clean, comfortable and easy to navigate. Staff is very attentive. Easy check in and check out. Breakfast excellent. Difficult to arrange taxi or Uber due to highly congested location. Meeting rooms are good and catering for the meeting was excellent.
I have changed the room couple of times since it was noisy
Staff are amazing, everyone are always ready to give their best in providing great service. It was our second stay with them and we would definitely stay with them in our future travels. Thank you very much for making our stay a very special one.
Service
From my opinion as i know Shangri-la hotel in other countries. Shangri-la Dubai is not the right choice at all. They need to work harder to represent thr name in Dubai . Sorry to say that but it was a bad experience from the valet who pick take the car until the house keeping stuff..
Excellent property. Service is impeccable.
I liked everything...i would definitely come again
Exceptional stay
Whatastay…starting from the welcome to the check out, the property is outstanding….thank you Anne (reception) for taking such good care of us, thank you khodarahm for the hospitality, thank you Rajesh for the house keeping, thank you each & every hotel staff for trying so hard in raising the bar of the hotel & keeping up with it’s reputation…thank you for making this THE MOST MEMORABLE TRIP EVER ♥️
Fabulous service
Everything was perfect. The staff were fantastic everywhere. The rooms are amazimg The pool area is amazing Best hotel in Dubai by far.
Nice place i like the puro shop
Greae
Facility personnel are very polite, friendly and very helpful All the times.
Had a pleasant stay with family and staff very friendly and helpful.
From start of my stay to the very last day, my stay was very warming and welcoming.
my 4 th time at shangra la! i am welcomed as a friend every year ! amazing service
Generally, a very nice hotel. Services are excellent. Sink-tap in the bathroom is not great design; splashing water all over, unless you use it in a very low pressure. Seems like toilet doesn’t have a ventilation, just an air condition. Other than the above, great hotel, good location and nice food. I thank the Mr. Akram Jaldin for the great service and hospitality.
I was completely blown away with the level of service provided by the entire team specifically Sheila Coline and Beshoy! They made every single moment from the second I walked through the door to the second I walked out a memorable one ! Thank you for such an unforgettable experience I will be back !
Very good
Convenient location! Plenty of dining options nearby. Many amenities to choose from. Staff was the best, especially the gents manning the door.
In your website I choose one with breakfast. But they did not give breakfast for two for two days. They said no to that.
Amazing service. Great stay ☺️
Top of the hospitality line hotel in downtown Dubai . Rooms are flawless & cleanliness of the rooms are kept up industry standards. Friendly & courteous staff, wide selection of cuisine’s & relaxing services. Morning Buffet is open on weekends till 11 am. Big thanks to Valet service & staff. Hurray to the team Shangri-La.
Shangri-La Dubai | Hotel in Dubai | Travala.com
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