The property and staff were excellent. Breakfast was great (and complimentary). I rented a king suite and it had a small kitchen, but I wish there was more provided in the kitchen such as dish soap, a sponge, a knife, more cookware etc. the bathroom was great, there was a washer but no dryer so we weren’t able to do our laundry due to the winter conditions outside. The room had a lake view which was absolutely stunning. It was the best part of the property. Unfortunately because the property is really high up so you’re kind of stranded without a car. We booked a car tour through the hotel to go to Uzungol for one whole day, and the next day we booked a car to take us to and from the forum shopping mall, which was excellent. I’d highly recommend this place to any visitor!

Great nature

Great location, great nature and views. However it’s far from the city and attractions and you surely need a car. Service is not super but acceptable. Evening restaurant staff are amazing, especially Mustangs. Hotel is old and need renovation

Nice staffing

Special thank to the reception staff and terrace staff

Clean and comfortable property, delicious food, nice location and view, good service and staff.

Great view

Nice view

The staff is incredibly helpful, especially Mrs. Wissam. Loved the stay. Highly recommended.

My stay was good, the place was quiet for relaxation and rest, and the weather was pleasant and springy

great hotel with beautiful views to sera lake and to the sea

Really, I like everything, the place , the quiet area , staff , clean , good breakfast, with amazing views..

Good

Great location and view. Friendly staff.

Wonderful service

It was a wonderful welcome from staff the view from our room was amazing I would definitely stay there again

Awesome view. Quiet Place.

Staff was very rude and has absolutely no hospitality standard. Facility is terrible, all the sound from next room was like there is no barrier

Great view from room

The hotel is stand alone property ? Is ok when u don’t have a choice ? But not the write hotel to relax

Beautiful setting. Pleasant and friendly reception. Staff were friendly and very helpful. Wesam was very helpful.Staff at the restaurant were delightful. Very good breakfast.

They gave me different room .

I reserved and payed for lake Veiw room before 10 days. But they gave me a dirty room in the basement. By stairs with out elevator. Saying We are sorry that only thing the do for that his mistakes.

The only thing that I like is Wassam , she was super friendly and kind

Lovely stay

Its a lovely hotel up in the mountains about 15 minute drive from Trabzon. Beautiful scenery, staff very friendly and helpful, restaurant and breakfast were good. You need to have your own car for easy accessibility Would stay here again

Great location with awesome view

Did a road trip and this was the perfect stop for a break near Trabzon. Nice rooms and decent breakfast. The rooms are spread out over several houses, which gives it a nice resort feeling

The room was a bit unfurnished and there was construction when I was trying to have coffee in the morning on the balcony. With paint or plaster coming into my coffee/computer.

LOVED LOVED LOVED staying here. Beautiful views. Clean, updated rooms. Friendly staff that was very willing to help. Good breakfast. Worth the price. Will DEFINITELY be booking again. p.s. Tip: If planning to get a massage at spa, ask for Siri. She does a fantastic job.

Amazing views, conceriege a little rude

Overall, a great place. Amazing mountàin and sea views from the reaturant area and your room!! Great breakfast. Room was good. Cleanliness is ok but we had a big issue with our room so they gave us a new room right away. If you are Arab-speaking, they have a worker always there as a translator so thats a big plus. Workers speak some English also. Conceriege lady was somewhat rude or off-putting that dampened our impression of the place. *Tip: if you are driving there yourself, be ready to drive up steep hills and turns. Otherwise, you can take a taxi.

Awesome hotel

This hotel was one of the best hotels I stayed in. The room had an amazing view of the lake, the room itself was very clean and big, bathroom where big and lovely. Breakfast area had a beautiful view of the lake and the sea, the breakfast had many options to choose from and it was always fresh and clean. Highly recommend it.

Bad experience

So bad, we waited for long time. Hotel didn’t let us check in since your company didn’t pay to them. And they charged me 2 times( one thought you and one from the hotel) It was the worst experience with my family.

This resort it’s very bad there is no water available since we are staying there and also they have bad customer service we talking with them about Water issue they said we will fix tomorrow that’s mean the same day we leave that’s very bad.😡

Location is far from the city on a steep hilltop with great views of the sera lake. Perfect for couples looking for privacy. The room given to me was a basement room , with a courtyard ( not well maintained), However I reserved one with a terrace, and I only discovered this on my checkout day. The room itself is clean , staff are friendly , but language barrier could be a problem. The buffet breakfast was ok, but could use some improvement. Overall ok experience

Family Vocation

Awesome vocation in the lap of nature, charming environment, full of O2, I love this hotel and strongly recommend it.

Amazing

موقع الفندق جميل جدا والاطلاله غايه الجمال الموضفين طيبون والغرق واسعه ومريحه

Every thing more than excellent Stuff, food. Location Even their general manager so professional Really I recommend it for any one Only one thing need to improve English language for the stuff.

Great views

Great view of the mountains and Sera Lake, friendly staff, and clean rooms. Perfect for a Trabzon vacation.

good place worth your money

very nice and clean place

The view. The location and the room were excellent

Amazing resort, loved the view from the balcony!!!

Very nice hotel I would recommend it for all people

The location is a beautiful, green escape yet close to the city.

Pros: 1. The room was so luxury and smells very nice, bed and pillows were comfortable 2. Gym well equipped 3. Lots of varieties for breakfast but not so tasty Cons: 1. Sera Lake water was polluted badly probably due to construction 2. The main road to the hotel was closed due to construction, so we need to use alternative road which was very small and scary 3. The reception cannot speak english and there were some confusion about my reservation because they claimed never received my cancellation for another day booking. They even charge me even I have paid. Have to wait until next day and talked to the clerk and she was way better, can speak english & promised to refund back.

Great place to stay with magnificent location and price

Perfect in every way, view was breathtaking and room was comforting

Great mountain and lake view. Very good sea view from the restaurant. Big room and excellent bathroom Two good restaurants and spa

It was great trip, very quiet place with an unforgetable view The staff was friendlly. But the standerds of services should be imroved .

the hotel has a nice view, but staff don't speak English we were separated in two different buildings I stayed away from my family. communication was so hard

Bad maintenance service. Not speaking English.

Hotel local is great. But the service is bad not cleaning room properly. Reception and staffs not good speaking English. Toilet bathtub was leaking we complain and no body repair it

Splendid

The place was fabulous , clean and very relaxing. We loved having breakfast at the terrace overlooking the lake.The staff were well trained and friendly.Breakfast was very rich, there were many items ti choose from.

Nice hotel not as quiet as advertises

On the whole the experience was good and pleasant. We stayed there for a few nights. The works down the road on the side of the lake were quite noisy and not to blame the hotel for that

AWESOME

NISE HOTEL NICE VIEW