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27 Jan 2025
Monday
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28 Jan 2025
Tuesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Rugendas by Time in Santiago (Las Condes), you'll be a 2-minute drive from Costanera Center and 6 minutes from Parque Arauco Mall. This hotel is 4.3 mi (7 km) from Santiago Town Square and 4.8 mi (7.8 km) from San Cristobal Hill. Make yourself at home in one of the 51 guestrooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Santiago? This hotel has 915 square feet (85 square meters) of space consisting of conference space and a meeting room. Limited parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Parking height restrictions apply

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 12:00 PM
Minimum check-in age: 18
Check-out by: 12:00 PM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per day
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know
  • One child 7 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts major credit cards and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a fire extinguisher and a first aid kit
Minimal age
18
Spoken Language

Portuguese

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Non-smoking

Business facilities

Banquet facilities

Other

Elevator

Concierge services

Conference space

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

24-hour front desk

Business center

Number of restaurants - 1

Conference space size (feet) - 915

Conference space size (meters) - 85

Number of meeting rooms - 1

Parking (limited spaces)

Number of bars/lounges - 1

Free parking nearby

Banquet hall

Distance from property (ft) - 1640

Distance from property (meters) - 500

Hotel reviews

8.6
Excellent219 Verified Reviews
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Cleanliness8.6/10
Service8.6/10
Comfort8.6/10
Condition8.4/10
location7.6/10
Neighborhood9.4/10
4/10
Poor
Miguel, 11 Aug 2024
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Beds a d the shower were twrrible. Gym in 30 years old.

2/10
Poor
Jessica, 04 Aug 2024
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Había reservado y pagado en su totalidad al con meses de antelación horas antes me enviaron que mi reserva estaba a ti a viaje desde México a Santiago para qué me cancelaran mi reserva y terminara a media noche en la calle y tuve que ir hasta la embajada de México para que ayudaran pues no había hoteles disponibles. DEMANDA SEGURA

8/10
Excellent
Juan Pablo, 01 Aug 2024
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Quite basic room. Not so good mattress, limited amount of power outlets, poor shower preassure. Very good staff service and food options. Very convenient to move around Santiago

10/10
Exceptional
Barbara, 21 Jul 2024
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Genial!

Fui de vacaciones con mi hija. El hotel es muy linda, la habitacion asignada es amplia, con linda vista y estaba impecable. La atencion en recepcion fue excelente, el personal muy amable y oportuno en sus recomendaciones. Muchas gracias!

10/10
Exceptional
Victor, 06 Jun 2024
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great hotrl

it was excellent services snd good foodredtaurant

10/10
Exceptional
Victor, 25 May 2024
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great service and clean hotel

6/10
Fair
Nicolas, 19 May 2024
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Era un excelente hotel y de muy bien servicio. Desde que hicieron evidente que sin parte de Time la atención a cliente es pésima. No reconocen el histórico del cliente

10/10
Exceptional
Toribio, 25 Apr 2024
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A pesar del percance al llegar lo resolvieron con el cambio de habitación. No me entregaron documento de pago indicando que Hotels.com me lo enviaría y lo necesito para sustentar el pago.

6/10
Fair
Krishna, 26 Feb 2024
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Average property with average amenities

10/10
Exceptional
Martine, 21 Feb 2024
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Staff was very nice, excellent breakfast. Small and quiet.

8/10
Excellent
Robert, 06 Feb 2024
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Nice, well located. Mattress a bit soft for my taste. Would stay there again.

10/10
Exceptional
robert, 22 Jan 2024
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Well positioned hotel in quite neighborhood

Very nice hotel in green residential neighborhood, but blocks away of one of the main business centers of Santiago near the Titanium tower. Excellent service.

10/10
Exceptional
Victor, 17 Dec 2023
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Excelent

my experience was great excellent services very kind customer services in a great location

10/10
Exceptional
Carolina, 08 Dec 2023
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Restaurants at the there were excellent

10/10
Exceptional
Luis, 20 Nov 2021
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Centrada a la zona donde me quedaba

6/10
Fair
may, 13 Feb 2020
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Good breakfast and location. A normal hotel. Frendly people

6/10
Fair
Verified traveler, 15 Sep 2019
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I stayed 3 days and one elevator was not working. Considering they have two.....

10/10
Exceptional
Donito, 02 Aug 2019
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Great place! Very comfortable.clean, and spacious. Easy walk to many restaurants and attractions. Very pleasant and helpful staff. We'd stay here again without any hesitation!

10/10
Exceptional
Panama, 10 Jul 2019
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Quiet and safe neighborhood. Very "walkable," with many restaurants and small markets nearby.

2/10
Poor
Verified traveler, 28 Mar 2019
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When I stayed here 6 years ago, this was a charming, unique property with a knowledgeable and friendly staff. Now, the Rugendas has become”Holiday Inn Express” of Santiago, heartless, windowless and bland. I literally cried .

10/10
Exceptional
Manny, 27 Sep 2018
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Excelent location, close to subway stations. The room was very comfortable and clean. The staff very professional and friendly. The breakfast was delicious.

4/10
Poor
Verified traveler, 24 Aug 2018
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The property must has been new in the 90's then they never did anything to take it to this century.

10/10
Exceptional
Diego, 30 Jul 2018
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Good experience

Good service and very good locations Rooms can use a facelift.

4/10
Poor
Aaron, 03 May 2018
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Something smelled terrible there. Got even worse at night.

8/10
Excellent
PB, 25 Apr 2018
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Nice hotel, fine located, nice staff, clean rooms, good overall.

6/10
Fair
Tracy, 25 Mar 2018
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Great area! Only problem was we were given a room where the a/c did not work. It was late and we wanted to go to dinner. It took forever to find us another room... Not happy about that! Breakfast was great, people were great! The a/c issue is my only complaint!

10/10
Exceptional
ryan, 18 Mar 2018
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Great location, excellent service

Great hotel in a quiet street. Would recommend!

8/10
Excellent
PFB, 27 Mar 2017
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Nice Hotel great neighbourhood

Nice place, great dinner, shopping, and area. Very safe and good communicated (buses, taxis and metro).

8/10
Excellent
Roberto, 19 Feb 2017
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Ok hotel

Good location, nice room. The parking is not in the same building, is 1 block away, not far, but not convinient. However, parking in Santiago is a nightmare, so this is better than no parking or paying 20 USD for parking.

8/10
Excellent
Verified traveler, 24 Jan 2017
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good location fine breakfast.. clean room... good great

10/10
Exceptional
Verified traveler, 04 Nov 2016
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Very accommoding checked in early

We were able to check onto the room early, after an all night flight. Staff was very nice!

8/10
Excellent
YULONG, 26 Mar 2016
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nice

at first the room is next to garden and the window of restroom cannot be closed. so some black bugs fly into. after changing the room, the environment is changing better. no slipper provided. the reception service is nice. it is very convenient because it is near subway station and shopping center.

10/10
Exceptional
Mark, 17 Aug 2015
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Hotel Rugendas

Excellent hotel - not 'corporate' in any way. Really good breakfast buffet.

8/10
Excellent
Kevin, 28 Jul 2015
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Great Location, but rooms have minor issues

Great location in Santiago. Easy to get to the Metro. Have stayed at the Rugendas several times over the past 10 years. The reason for the downgrade is the rooms needs to be updated and some needs to be repaired(shower head in one room the last time was filled with calcium & the shower curtain was torn)

2/10
Poor
Verified traveler, 01 Aug 2013
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the worst hotel in chile

bad experience

8/10
Excellent
Verified traveler, 10 Sep 2012
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Accomodations

Breakfast is quite poor. The bathroom is poorly equiped.

6/10
Fair
Verified traveler, 16 Mar 2012
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good location, extra charge for early check in

The hotel is located in a very nice neighborhood. It had some low details like the hair dryer in my room didnt work, breakfast was quite poor and when I needed a travel adaptor for my laptop it was really an issue to get one. But the worse part is that they extra charged me to check in early (at 12 instead of 2pm), and despite that I had to wait 30 minutes for my room to be ready. Really, really shamefull.

10/10
Exceptional
kamilla, 30 Sep 2024
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Minha estadia foi perfeita, hotel ótimo, funcionários gentis, educados, sempre a disposição, café da manhã ótimo, amei tudo.

4/10
Poor
Jose, 28 Aug 2024
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Humedad en la habitación, mobiliario en mal estado y mal servicio en el restaurante. Muy bien en la recepción.

8/10
Excellent
Edmar, 24 Jul 2024
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um belo hotel, num belo bairro.

a estadia superou as expectativas. os funcionários foram atenciosos. as instalações são confortáveis e bem cuidadas. e a localização é excelente.

10/10
Exceptional
Marcos P, 23 Jul 2024
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Confortável bem localizado

O hotel muito confortável com um atendimento excelente, todos os profissionais sempre disponíveis com bastante cordialidade. As refeições do restaurante do hotel muito saborosas.

10/10
Exceptional
Eduardo, 07 Jul 2024
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Excelente hotel

Hotel muito bom, bem localizado, otimo atendimento, cafe da manha excelente. Ajudou muito minha familia a aproveitar as ferias.

10/10
Exceptional
Kleicy, 02 Jul 2024
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Incrível

Hotel Maravilhoso, bem localizado e todos os atendentes super atenciosos e Gentis.

10/10
Exceptional
Marcia, 02 Jul 2024
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Fomos só eu e minha filha, ambiente super familiar , chuveiro bem quente, quarto com aquecedor no ponto , café da manhã bem servido , funcionários atenciosos , é bem charmoso com uma excelente localização , voltaria outra vez, muito bom !!!

10/10
Exceptional
Angélica, 01 Jul 2024
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Tuve una muy buena experiencia y me gusto la atención

10/10
Exceptional
CARLOS EURICO, 01 Jul 2024
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HOTEL 5ESTRELAS

INCRIVEL FOI MINHA ESTADIA COM MINHA FAMULIA ,RESTUARANTE MUTI BOM TANTO NO CAFE , COM MUITA SVARIEDADES COM NO JANTAR

4/10
Poor
RAFAEL, 23 Jun 2024
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Falta limpeza e manutenção

Razoável, limpeza deixou muito a desejar, o box do banheiro vazava muita água, não tem arrumação aos domingos. Atendimento do restaurante péssimo. Localização ótima

8/10
Excellent
Agustin, 10 Jun 2024
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Buen servicio excepto en el check out

El hotel está muy bien, el elevador extremadamente lento al abrir/cerrar puertas y para subir y bajar. Sólo ofrecen 2 botellines de agua para 4 dias, es insuficiente, de alguna manera lo obligan a uno a comprar agua. Todos los demás servicios muy bien. Sólo una queja, en mi check-out tuve muy desagradable trato de la Srita. LILIANA ZETTLER, eso fue el viernes 31 de mayo de 2024, le pedí que si podía hacer late check-out inclusive con un cobro extra, pero la respuesta fue negativa, ese no es el problema, entendería que estaban al full, aunque no se notara, la forma tan grosera y despótica es lo que me molestó. Me parece que no dí motivo por mi solicitud. Reitero, por lo demás excelente servicio y está en excelente zona. Gracias por su atención. Agustín

10/10
Exceptional
Thiago, 09 Jun 2024
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Perfeito!

Recepção, qualidade dos quartos, roupas de cama, limpeza, tamanho dos ambientes, café da manhã, eu amo este hotel! Quando eu vou ao Chile é minha escolha! PS: voltem com o doce de leite no café da manhã, saudades!

10/10
Exceptional
Adriana, 27 May 2024
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Excelente ubicacion y lugar muy tranquilo!

10/10
Exceptional
Luciana, 25 May 2024
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Excelente e com atendimento muito gentil dos funcionários.

10/10
Exceptional
Claudia Lorena, 08 Mar 2024
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Buen lugar para hospedarse en Santiago

El hotel tiene muy buena ubicación, a dos cuadras hay una estación del metro, y está a 10 minutos caminando del Mall Costanera. Es un hotel pequeño pero bonito y cómodo. El restaurant tiene muy buena comida, la habitación es amplia y el personal del hotel es muy servicial. La tarifa es económica para el servicio e instalaciones que ofrece el hotel.

10/10
Exceptional
marisel, 04 Mar 2024
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Corrí los muebles. Porque tenia habitación con camas separadas. Y el viene era en pareja. Y estaba mal barrido. Habían uñas cortadas en el piso. Cuácale.

8/10
Excellent
Adriana, 13 Feb 2024
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Diaria alta pela estrutura que o hotel oferece.

Localização otima, tranquilo pra caminhar, quarto espaçoso e limpo, funcionários atenciosos, ótimo café da manhã. Diaria com preço alto pela estrutura que o hotel oferece.

10/10
Exceptional
Brigida, 05 Feb 2024
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Hotel muito bom. Check-in rápido. Quarto confortável. Localização excelente.

8/10
Excellent
Geralda, 14 Dec 2023
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Hotel bom.

Hotel bem localizado( 2 quadras do metro). Café da manhã bom, variado, com produtos frescos. Limpeza do quarto muito boa) m. Atendimento muito bom.

10/10
Exceptional
ADONIS, 03 Dec 2023
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Muito agradável

Faltou considerar as condições de gold

10/10
Exceptional
Felipe, 11 Sep 2023
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Buen hotel, personal con buena actitud siempre. Solo hay un ascensor, así que a veces hay que esperar un rato.

10/10
Exceptional
Enrique, 08 Aug 2023
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Excelente la atención del personal, habitación muy moderna y limpia y con buenos detalles extras. Desayuno excelente. Además está muy bien ubicado. Hemos ido varias veces y seguiremos alojándonos en este Hotel.

10/10
Exceptional
FLÁVIO RICARDO SILVA, 10 Jul 2023
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Hotel bem localizado

O Hotel Rugendas By Times, esta bem localizado num bairro elegante de Santiago, próximo ao maior edifício da América Latina, o Sky Costanera. Local seguro. O hotel oferece excelente serviço, e possui um restaurante maravilhoso, o Boki, comida boa, e ambiente instagramaveis. Estou satisfeito com os dias que me hospedei no Hotel Rugendas By Time (hoje Rugendas Boutique). Vale ressaltar que o hotel fica perto dos principais restaurantes e bares noturnos de Santiago.

10/10
Exceptional
Carlos Otavio, 27 Jun 2023
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Ótimo Hotel, novo e bem localizado.

Hotel muito, com instalações novas e modernas. Gostei bastante do café da manhã. Ótima localização, proximo do metro e muitas opções de comida e shopping.

10/10
Exceptional
Laura, 08 Apr 2023
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Excelente

Genial

8/10
Excellent
Stefan, 02 Mar 2023
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Schöner Patio / Speiseraum

8/10
Excellent
marisel, 09 Jan 2023
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El personal del servicio de desayuno mal servicio. Además el cobro de un café late a parte me parece un exceso. Pero peor fue la explicación en la mesa.

2/10
Poor
Maria, 25 Nov 2022
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Pésima experiencia

Me cobraron más dinero de lo que señalaba la página y el número de soporte que tiene hoteles.com no se hizo cargo

10/10
Exceptional
Marco, 13 Nov 2022
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EXCELENTE

excelente ubicacion y muy comodo

6/10
Fair
marcus, 29 Aug 2022
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Único ponto forte é o café da manhã, boas opções com pães ovos e frutas frescas. A manutenção do hotel deixa muito a desejar: secador de cabelo não funciona, levaram 2 dias para arrumar. Box do chuveiro entupido e portas e janelas em péssimo estado. Não vale quanto custa, apesar do ótimo café da manhã. Pelo mesmo preço há opções de hotel se rede que garantem melhor manutenção.

8/10
Excellent
Cristián, 24 Jul 2022
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Buena experiencia, aunque con algunos detalles

La experiencia fue buena, pero el personal necesita pulir algunas actitudes, cuando llegamos, la persona que nos recibió nos entregó unas tarjetas para canjear por tragos de bienvenida, pero su compañera, delante de nosotros lo corrigió en voz alta, para que supiéramos que la atención que nos habían entregado no correspondía. Si cometen un error y no es grave deben asumirlo, y después, sin los pasajeros presentes, corregir el error

10/10
Exceptional
Maria diana, 28 Jun 2022
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Bom

8/10
Excellent
Milan, 16 May 2022
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Nice hotel close to Costanera center

It was nice to receive a voucher for 2 drinks in hotel restaurant at Friday evening during the check-in. Unfortunatelly the restaurant was already closed ant it is also closed during the weekends, so I could not use ithe voucher during our 2 nights weekend stay. All other things were OK - clean hotel, nice and spacy room, tasty breakfast, good position and also friendly staff. If they would not give me a voucher which I could not use, my overal impression would be better.

2/10
Poor
Claudio, 16 May 2022
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Primera y última vez

No respetaron los beneficios de socio Gold, nos aseguraron a la llegada (mostrando la reserva porque no tenían idea de qué les hablaba) que respetarían el late check out, sin embargo, al día siguiente no lo hicieron. Además había mucho olor a gas durante la noche y solo dejaron un juego de toallas y éramos dos personas.

6/10
Fair
PATRICIA, 05 May 2022
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Vivir una experiencia diferente en Santiago

Del hotel, infraestructura genial, comida exquisita, el desayuno muy rico.- Solo un detalle al realizar reserva sale un precio, busqué lo del IVA, no hablaba nada sobre ese impuesto, al momento de llegar nos lo cobran, está bien que lo cobren, solo un detalle que en la página lo mencionen, y que el estacionamiento está fuera del edificio, para no andar haciendo el loco, después de llegar, tener que salir a buscar donde dejar el auto, son cosas domésticas pero mejora la estadía al saber con que nos vamos a encontrar.-

8/10
Excellent
enrique, 12 Apr 2022
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Mi experiencia, lo bueno y lo malo

En general me gusta éste hotel, buena ubicación tranquila y cercana a lugares para visitar. En ésta ocasión me molestó la atención que nos dió el recepcionista en su turno nocturno. Llegamos cerca de la 1 de la madrugada y lo llamé para solicitarle un vaso ya que sólo había uno. Me respondió no amablemente que no podía porque estaba solo, me dijo que sí quería me lo podía enviar en el ascensor, le dije que no por ser antihigénico. Me lo subió y en vez de tocar la puerta y entregarlo en la mano, lo dejó en el suelo. Obviamente no lo usé. Aclaro que todo el resto de los que trabajan en el hotel son muy amables. Un problema grave que tiene el hotel y debiera ser prioritario solucionar (ya lo habíamos percatado la vez anterior) es que en el loby y ascensor se siente un fuerte olor a desagüe. La habitación y baño me gusta y se nota limpio. El desayuno excelente y personal muy amable. En resumen, lo recomiendo pero también sugiero al hotel urgentemente solucionar problema del desagüe.

10/10
Exceptional
Claudia, 23 Mar 2022
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Bien ubicado

Agradable hotel y bien ubicado. Las habitaciones no son grandes pero tienen buena relación precio calidad. El desayuno es bueno.

8/10
Excellent
Mariel, 14 Mar 2022
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Muy buen lugar

Habitación, cómoda, acogedora y limpia. Personal muy atento. Desayuno excelente, lugar tranquilo muy agradable y buena ubicación. Sólo recomendaría al Hotel revisar cañerías, ya que en la entrada y en todo el trayecto hacia la habitación se siente un olor nada agradable.

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