Rosslyn Inn and Suites

7.6

Very Good

859 Guest reviews

7.6

Very Good

859 Verified Reviews

Read all reviews

Cleanliness8.0/10

Service8.2/10

Comfort7.8/10

Condition7.4/10

location8.4/10

Neighborhood7.6/10

Amenities7.4/10

We love staying here because of the junior suite that has 2 distinct bedrooms. Only 1 complaint- when the bedroom door is closed the outer area does not have access to air conditioning and it gets really hot. I usually bring a small fan with me each time, it helps.

Room was clean. Beds were comfortable but the wood frames were “squeeky”. Beds were quite high for a shorter person to climb on to.

Was disappointed as they did not have any breakfast. Wish they did.

Room was nice ,only negative was I couldn’t get the shower to work

Hotel is very functional within staffing ; proper service within maintaining housekeeping minus the attitudes of people that stay if people would clean up for themselves or after themselves hotels would not have such a bad experience for others to have to go through we like this locations staff to be honest they are one of a kind .

Every thing was close and they have the best breakfast i have had in awhile

. Liked the lounge to hang out in. Did not enjoy the cold shower I had in the morning. It started off warm. Then went cold and got a tiny bit warmer before I was done. Hotels should never run out of hot water. When I told the staff that it was a cold shower morning they didn’t try to fix anything, simply said “oh sorry”

Room 312

Not recommended hotel not friendly

Service was not what they said it would be.

I didn't appreciate the amount of little notes and stuff left on my vehicle when I was parked in their parking lot. You should have better security on the outside of it watching it 24 hours. They do have security in the building but I don't know if he goes outside. As for the cleanses and this inside there well my room they have pets it seems like and all I can smell was urine in my room

Old hotel with visible damage and smoke smell

I had a hotels.com coupon so used it for the Jacuzzi suite. The lobby looked nice and clean, and front desk staff were pleasant and helpful. The elevator smelled stale, but hallways were nice. The room smelled strongly of old, stale cigarette smoke, even though there was a no-smoking sign on every door. The floor had a lot of damage from past guests, and the ceiling above the jacuzzi tub was damaged. A picture was missing with hardware in the wall. Overall just shabby. The bed was comfortable. Whenever someone from the upper floor drained their jacuzzi (four times that night), it loudly gurgled as if the tub in our room was draining. Shower took a very long time to warm up but was then fine. An OK stay, but shabby and dated hotel with old plumbing is a bit lackluster.

I was there for work and was treated like a criminal was watching everything we did made my guest feel uncomfortable

Don't know what to say. Seems to be an older hotel that needs a little bit of work to fix a few things inside here. Rooms seem to be in not the best condition

Courtesy staff and very friendly and caring

We stayed for one night. What i like is its pet friendly. That's all that matters to me. :-)

The weather wasn't so good but the bed and room was super comfortable.

Clean and good friendly staff

Restaurant was very handy to get to and had great food and friendly staff.

The room seemed nice at first, but there were 2 small holes in the walls, the bed sheets and pillows were not comfortable, but the mattress was fine. It was one of the cheapest hotel options, so I would still stay here again if a budget is important...make sure to book ahead, or you won't save much.

Cleaning people cleaning the hallway way too early. Sounded like they were tight in my room

The staff is very friendly and helpful. Attached restaurant has excellent food and service. Malls and shopping close to hotel. My room was very clean and comfortable bed! There was a Kuerig for coffee that is very convenient. Overall, a great stay (5days)

We stay at the Rosslyn every time we visit the city with our pets. It’s in a great location

We stay here every time we’re In the city with our pet. I highly recommend Rosslyn

love the location and staff

There was no heat in the room I stayed in. I arrived back at my room just after midnight, to no heat. It was Minus 23 degrees Celsius on this night...that's Minus 9.4 degrees in Fahrenheit...AND THERE WAS NO HEAT!!! I called down to the front desk and got no answer...so I bundled up under the blankets to spend a cold, cold night in my room. Upon checking out, I complained that there was no heat...and got little to no reaction from the person working the desk. As if people complaining about the lack of heat happened all the time. I asked for a refund, a partial refund...something!!! To which the person at the desk said, there's nothing I can do and then she stopped talking...just staring at me. One of the worst hotel stays I have ever had!!! Now, if they respond to this saying it was an isolated incident, don't believe them. Do not stay at this property!!! They don't care!!!

This place has to be improved in many ways.

Clean

I liked the staff they were all very nice and helpful

Good hotel. Got upgraded for decent price, easy check in and out

It’s ok

It was a no show. I was sick the previous night, which made me not to travel for safety reasons. I wrote the property about my condition, I didn't get a response.

We still love everything about the Roslyn but there’s some weird people that hang around late at night. Not a comforting feeling.

courtious and pleasant

Rosslyn Inn

Room was very clean, a very nice overall. Beds were a little too soft but still comfortable. We ate at the restaurant in the hotel for breakfast and it was delicious and the lounge is very nice and very friendly staff.

Overall the stay was pleasant, only downside is no breakfast ! .

Where do I start. There were holes in the walls of in the bathroom, flooring had holes and swelling throughout the whole room (from a previous flood at some point that wasn't properly fixed.) tv didn't work, there was poop on the floor beside the bed and on the wall in the bathroom. Wallpaper was peeling off the walls. Positive side was that the workers were nice.

The staff at this hotel are amazing ! They are consistently kind, helpful & professional. This was my second stay within the past 6 months, staff hadn’t changed and to my surprise, remembered me. The general atmosphere here feels warm & inviting thanks to the great customer service. The area can seem a little rough at times but this hotel has 24 security guards on staff that really help keep the riff raff to a minimum.

We checked in and our bed was broken and was upgraded right away! Friendly staff, and quick service. A little dated, but a fine place to rest your head for a night or 2. Older lady at the front desk with red hair was amazing

parking is too narrow and is not intemded to the patrons only..parking is for the shopping center as well.

area was convenient

The maintenance of the bathroom needs work, the sink was plugged and the shower head was not secure

The hole experience was great

Room was clean and affordable

Great!

Good

The environment was calm. I really appreciate the quietness. That was excellent. The bed was not good. The mattress was sagging which is not good for the spine.

We stayed in a queen suite which was spacious, super comfier and a great price. Only reason I tasted the facilities as a 4 instead of 5 is that some parts of the suite were looking a little worn. Overall it was great and we will definitely stay there again

It was great!

Very nice! Restaurant excellent! Large portions.

It was 12 mins to expo centre

The hotel room was very clean and taken crae of. Limtted elevator access and there were some questionable patrons hanging around entrance and exits but the staff were great and security was always present.

Customer service is great! Room is spacious and clean.

I already wrote it

First I called to confirm my reservation- she couldn’t find it, was quite rude. When she found it after saying how “swamped “ they are, she was friendlier. Then our 1st room had a leaking fridge - water all over the floor that we walked in. 2nd room- air conditioner and whole unit wouldn’t work. The controller was just hanging loosely on the wall. We stayed in that room only cause we didn’t want to get moved again and we needed to go to bed. Not a great stay.

Odd area. Fine enough hotel

Good service and great stuffed

Everything was great, the only thing to improve is the elevator, just one in total, and sometimes take too long to wait for it.

They mentioned AIR CONFITIONED but there is only Fan in a hotel room. When i just get to room and there bed 1 side was broken. I slipped from bed. Than i left that hotel room in 10 minutes and my booking fees they didn’t refund.

A $200 damage deposit for one night is ridiculous. Won’t be back

Price was good, room was clean and quite well maintained for age.

Clean, affordable,staff was very accommodating

The staff was great, but I wouldn't recommend this property to anyone.

This is an older building and the air conditioning is struggling to keep up with the heat, but the price is right, so we are content. The young man at the front desk, prior to our check in, noticed that we had back to back bookings and so moved one reservation so that we could stay in the same room and not have to switch. Excellent customer service! Thank you

Our room 222 had a horrible smell it created a headache for my son and I I mentioned it to the front staff when we checked out and I’m hoping someone can get it clean for the visitors

Staff was nice but building is dated and grime

Great place and great value!

The Hotel room was spacious, service was good, staff was good, location was excellent.

The wntire hotel has an odd odor. Our room smelled like a sweaty hockey bag. I advised the front desk but they didn't seem to care. The price is ok but there are much better options. Will definitely stay elsewhere next trip. Would only recommended this hotel if every other hotel in Edmonton is full.

Location suited my needs convenient. Proerty is outdated , needs major overhaul to technology . Vanity sink had cracks headen by paint. Air conditioner never worked properly .House keeping staff dis their best to precent a clean room .

It's okay. Lotsa drunk peeps outside the door like...all the time

Quiet

Was a pleasant stay,thank you

It was a pleasure to staying in Roselyn inn good Service

The room is dingy and AC is terrible

Awesome

nothing really

Our stay was okay. Room was clean and we wanted a separate bedroom so that was nice. The phone and two tv remotes did not work. It’s a little tricky with parking but we found a spot. Staff was excellent.

Shopping center close by.

Checking in to as abit difficult but other than that it was ok

Pleasant stay. Quite clean. Have a bath tub.

I was optimistic after reading reviews but I have no complaints. I had a nice large room that was clean and the staff were great.

Place is clean, staff friendly, pillow are not comfortable at all. made for a poor nights sleep

Our wifi kept going out throughout the stay. The tv remote didn’t work properly and the towels were like sandpaper.

The property is good and safe

Area was close to our venue. Building was very outdated. Electrical in serious need of updating. Had to unplug fridge in order to plug in a phone charger and that plug had a wall adapter thst had 6 plugins in it. I would think thst could be a possible fire hazard

..

Feels like a very run down area and makes it feel a little unsafe. Property looks like it needs an uplift. The restaurant attached to the property, if this is any good, it should be a selling point on arrival. I wasn't told of what it provided and could have been very convenient for eating. Not very appealing when you see wallpaper pealing off, damp stains and sticky floors. Sure there was bed bugs, maybe time to change mattresses. Staff were friendly coming in and very helpful. Phone in room did not work, so a little inconvenient when you need something, this should be addressed. Hope this helps for future updates.

So close to the mall!

The room upgrade was a pleasant surprise

The staff were very friendly and they upgraded us for free

Area around property was rundown, making it feel sketchy

Would have liked to see a bit more upgrades to the rooms but everything was clean and friendly staff …

Very comfortable stay, at a reasonable rate.

We had a great room and stay.

Will not stay there again

as above

Convenient Location.

Very kind staff.

Not happy at all.

Felt very comfortable instantly