Red Roof Inn & Suites Cincinnati North - Mason

7.6

Very Good

996 Guest reviews

7.6

Very Good

996 Verified Reviews

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Cleanliness7.8/10

Service8.2/10

Comfort8.0/10

Condition7.6/10

location8.8/10

Neighborhood8.4/10

Value7.4/10

Amenities7.2/10

Only complaint was the heater couldnt keep up maybe because it was ground floor and it was below freezing outside.

Like that it was pet friendly.

Nothing at all negative I can think of! Safe and my dog is welcome. Lots of restaurants and stores, close! The highway is right there too so it's very easy to get to Kngs Island, downtown Cincinnati, the zoo, Newport aquarium, trampoline park. Tons of places are really close.

A down to earth, dog friendly, people friendly place. Hotels can be scary for travelers, not this place! Very comfortable the entire time I was there and the gentleman, I believe to be the owner, went above expectations with his guienune kindness. I'd recommend this place to even my own grandma.

Great staff when checking in. Clean rooms.

The staff was unhelpful and rude, the rooms was nasty- walls were dripping with some kind of substance, burn holes in the bedding, towels stained, messaged the property and they never responded…. I didn’t even stay the night it was so bad

Good Place to Stay!

We had a great stay. We were able to bring our dog too! Not too far from Kings Island either. Good for the price paid!

Beds were comfy, close to kings island. Good for a 1 night stay

Not great

As soon as you walk in the building it smelt like Marijuana and smoke..even had a non smoking room and still wreaked of smoke. Husband went to get in shower a noticed the focet was turnt sideways so water came out wierd and when he turnt handle to turn water on the handle fell off. Beds are not comfortable pillows are horrible and you can here everything outside of building like thw window is open...it also doesnt have breakfast even though when book it said it did.

Room service was good, staff was helpful, lobby coffee was awful, hallways stunk with cigarette smoke, and it was disappointing to find out there was no continental breakfast or even some fruit out in the morning for guests. Some weights in the fitness room would be helpful.

The staff was very nice and friendly not just one person but the entire staff. The hotel is nice and extremely quiet.The rooms are big and spacious and CLEAN! I'm a truck driver so I stay in a lot of hotels it was great for the price I will be returning my next time through Cincinnati.

This did the trick for the night, but as a solo adult traveling with kids, I definitely blocked the door and didn’t leave valuables in the car.

Food places were easy to find.

So nice and so very clean! Beautiful updated room, bathroom floors were heated! Loved our stay would highly recommend! Also shuttles for free to kings island which is so convenient!

Great service!

The front desk clerk at check-in was friendly, helpful, and so fun! I wish I had gotten her name because she was so great and thoughtful of us traveling with young kids (for both our family and other guests). The hotel was clean, comfy, and quiet for being near a busy road. We would definitely use this hotel again!

For the price, its fair. If youre looking for a hotel to come and sleep this is fine. The beds are comfortable and the rooms are clean. The staff is super friendly.

We booked the hotel for a day of swimming, so we didn't stay overnight. The front desk staff was amazing. I'm so angry that I cannot remember the name of the lady that helped us That's what I get for waiting so long to write this review. She was fun, but professional. Our room was clean. The hotel is just in need of some updates. If you need a clean hotel to lay your head for a quick stay with friendly staff...this is the spot!

Love it

4.5 stars of 5

Cosmetic needed a little touch up in the room, but nothing overly major. Check in was incredibly simple and fast. I don’t remember her name, but our check in was full of laughter and easiness. Beds were comfy. My son absolutely enjoyed the outdoor pool. No complaints there at all. It was easy to hear the other doors slamming at night, I don’t know if the doors just need touched up or if it was just easy to hear.

The property was easy to find and very close to restaurants, Kings Island etc. Check in was easy, the staff was friendly and accommodating. The rooms were a nice size, everything worked in the room, and was beds were comfortable. The hallway has a strong smell of smoke and pot which lingered into the rooms. The rooms need updating and a good deep cleaning. There was also an infestation of ants. My husband went to the front desk and someone came a sprayed a few spots on the room but it did not help much. There were ants everywhere, which made it hard to have snacks or drinks out because they would get into it. It also didn't help because my pre-schooler is in a stage where she is scared of every bug. She wouldn't leave the bed.

Three work trucks had their side glass knocked out on each truck. That made it a little worrisome! I was in room 112 and and heard about 30 buckets of ice randomly being taken out of the ice machine throughout the night.

The staff was very friendly. The hotel was clean and nice to get in and out of. Great deal for a simple night stay

The check-in process was fast and easy. The staff was extremely friendly. The room was very well insulated in that you can't hear what's going on with your neighbors. Great place to stay! Unfortunately, they don't offer breakfast. They do offer coffee and tea.

Quiet and good location

The room was large and comfortable. It was conveniently located around shopping and restaurants. It was very busy but still very quiet. We would stay here again.

I found hair in the tub and on my pillow that wasnt mine. This location just needs an update. And my lemonade tumbler was full of ants!!!

Arrived late and front desk staff was excellent. Comfortable bed.

I liked the room nice and clean.

Nice comfortable rooms

Stayed there for three nights in back-to-back weeks. There were some issues with the room in the first week, but thankfully we didn’t experience them in the second week which made the second part of our stay better. Travelled with our cat, and no issues there. As it’s a pet-friendly hotel, we noticed that the hallway consistently smelled like wet dog.

Great place to stay

Hotel was clean as was the room. No complaints. Staff was amazing friendly and accommodating. Ally was the best!!!! Very personable and very kind. Will be returning there again soon.

The flying failure

Not good had flying nats all in the room and all over food within 5 minutes of check in. Moved us to another room and same problem.

M

Power Tour

Red Roof Inn was great. The check in hostess was simply amazing and very helpful. She gave us tips for restaurants and food in the area and saved me from being double charged for the room. The room itself was spacious comfortable and clean. I would definitely stay here again.

Never again!

The hotel itself was in a decent location and looked decent from the exterior. The lobby was clean but that is where the decentness ended. The room itself was dirty, there were balls of hair in the corners of the room (maybe from pets). The bed itself was HORRID. There was a huge bow in the middle of the bed. When you lay in the bed you could feel the springs poking you. This had to be the worst bed we have slept on in a hotel. Neither of us got more than an hour of sleep. We originally had planned a longer stay but could NOT stay another night. My body will hurt for a week from this bed. When checking out and telling the desk clerk about the issue, he seemed to care less. Would not recommend staying here even for a one nighter!

One guy had two BIG dogs. No doggie bags for people to pick up the poo. I honestly could not find a decent area for my little fur baby to go potty without stepping in the big dogs doo. Very unfortunate. I finally went across the parking lot to let her go.

Excellent property, would definitely stay again!

Good for one night stay and good location

It wasn't the most prestine but the room was nice and the manager was nice. I travel for work in the area and desire decent hotels and dining options.

Amy at the front desk is wonderful

Friendly staff, clean, quiet and close to dining.

Nice brief stay. I mainly just slept there.

Great experience

Front desk staff was great

Great place to stay for the night. Staff was very friendly! Room was clean and it was surprisingly quiet for a ground level room. Only thing I would've appreciated was breakfast. Even if it was something small like fruit, granola, or something quick to grab before heading out! Overall I'd stay here again😊

Ok

Had a lot of people living there. But it served our needs. Staff was very nice.

Easy access

Check in was friendly. Floor throughout hotel could definitely use a good vacuum. The floor in the room could also use a good sweep. Overall the room seemed pretty clean though corners and behind stuff has definitely not been cleaned in a while. We felt safe and it worked for a stay overnight.

Out dated rooms where not clean and it seamed as if the people staying there where living in the hotel

The room I was in 223 the shower barely held together. The faucet was loose and the nob to turn on the shower had to be yanked so hard to get the shower to turn on. I booked two rooms for 8 people and was not given enough towels to begin with and not enough toilet paper for 2 days with 8 people.

Stay was OK. New floors. Pool was green, beds were hard

Would book again.

There is NO breakfast, just coffee. definitely smelled like weed in the lobby. It is more run down then the pictures show, but overall would stay here again. The rooms were clean just old. Staff was very friendly both nights. Location was good for our trip. For a cheap hotel price it was worth it.

NEVER AGAIN

The wall behind the headboard was covered in dust balls and lint, floors were dirty, comforter and top blanket were dirty, bathroom was clean, but no water pressure, couldn't take a shower, lobby looked nothing like the picture, only had two chairs, pool was nasty looking, parking lot was trashed, even had old abandon truck in lot. The back entrance door didn't lock so anyone could just in, plus the smell of weed through out the building was overwhelming.

Are stay was comforting. We enjoyed it.

No Breakfast service

I am not happy that there was no breakfast service at this hotel. That is a deal breaker for me. I will not be staying here again.

Stay again

The grounds were clean except that ppl who bring their dogs need to clean up after them , I always do this and don’t like that all off the grass , other wise the place was , room was clean

Ok stay

It was over all a nice stay. Beds were not the best but worked for the night. Didnt have extra blanket or pillows and not enough yowels in bathroom.

All good

Everything was good room was clean and spacious

The Staff including the personnel working the front desk were awesome! They were so helpful and accomadating and took care of what you needed and gave you assistance in information in the surrounding area and with basic ammendities like water, coffee, and other services. I love coming back to this hotel because the Staff is so awesome!!

The check in was simple and the staff was efficient, friendly, and helpful. A notable problem was that the Orbitz website showed breakfast was provided and breakfast is not, indeed provided. There was coffee and hot water for tea but only powered creamer . I think they should at least have milk. Another concern is that there was an exit near the back parking lot is not also an entrance so I had to walk all around to the side entrance to get in.

Staff was very friendly and welcoming.

We were very pleased with our experience. We went to Kings Island and needed a clean quite hotel and thats exactly what we got. There were few amenities but we werent there for that. We will be back!

Pretty good.

Room was fairly clean. The only irritating thing was that in this room, 136, the a/c cooled well but didn't control for higher temperatures so room stayed cold if unit was on at all. Beds were fine.

Room was clean

Bathtub was questionable as it appeared to be stained a nice orangish brown.

10 minutes from KI great value. Would recomend

Staff was nice and the room is clean

The place was not clean!

Hotel was in a good area, but the upkeep of the hotel was bad. Room was dirty and it smelled like weed when you entered in the hotel.

This property was not where we thought it was (our mistake) but fortunately we were able to cancel our 2nd night. Flooring coming up in the room. No pen or paper. No breakfast of any kind...not even coffee in the lobby. Overall not worth the price. Used to avoid Red Roof. Thought we'd give it a try. Will continue to avoid.

great place

not safe! I had visitors meeting me at my hotel room. When they arrived I was not in my room, but when I got back they were inside my room!!! I was very upset about this because this is potentially dangerous to guests of the hotel. Absolutely against any protocol I’ve ever known. I asked how they got into my room and they said Housekeeping Let them in. When I complained at the front desk, I was told that housekeeping wouldn’t do that because they don’t speak English. I will NOT return to this hotel. I asked that the surveillance cameras be checked, but I have not received an update and I’m sure I won’t. Do not stay here. Initially, I did like how close this hotel was to the interstate until I realized it is not secure.

Only thing to note was itchy sheets. I always travel with backup blankets so it was not a terrible issue. Overall clean, comfortable and close to my destination.

This place was a dump to say the least. The floor in our room was so dirty I wouldn’t walk around without shoes on. If it hadn’t been so late I would’ve not stayed there! The light in the bathroom did not work. It felt like we slept on a box spring instead of a mattress.

Not enough towels in bathroom for four people. Room was hot when we arrived because A/C was shut off. Bedding was stained. Mirror over desk was filthy with something smeared all over it so it obviously was not cleaned after last occupants checked out. We had a non smoking room, yet the entire floor including inside our room reeked of marijuana to the point that I was nauseous and unable to sleep well. Not a good experience at all. Would not recommend this property.

Had a late check in they held the room the whole building smelled of pot. Went to room sheets were nasty floor was dirty towels were hard and had hair on them. We’re supposed to stay two nights, but checked out after first night will never stay there again. But man at front desk was friendly and helpful.

Lots of walking room, pet friendly.

There were bugs coming out of the sink, the pool was completely covered in bugs ....had not been strained or cleaned... floors looked like they werent mopped and room floors were sticky

Convenient and Clean

Close to King’s Island. No frills, but clean. Out door pool is available though we did not use if.

Front desk girl was super friendly and informative Also she was personable and made us feel welcome

RRI used to be a clean, good value for the money. The non-smoking room had definitely been smoked in (and not just cigarettes). It was a disappointing stay. Will not revisit.

We stay at this location everytime we visit Mason it's convenient , clean , very helpful and friendly staff !

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It was convenient, easy clean , no problems for price stayed 1 day

Everything was Great

Nice stay

Nice stay. The lady at the front desk was awesome! :)

Very convenient location.

It was good for the time we stayed.

The hotel was great. Travelocity sucks tho there was nothing in the hotel systems so spent over a half hour on the phone with travelocity just to get checked it. Probably will not use the site again after all the problems from them

The receptionist was very nice! The room was decent, but needed a deep cleaning. Not terrible for the price. You could hear parents scolding their kids, who were very loud in the morning! If you want to get high from second hand smoke, this is the place!!! The smell of marijuana was very strong and present

I liked the staff ! any thing we needed thay were on it ! room was quiet, the place wes clean and NO BUGS ! 👽

One night stay

We got what we paid for, the advice is they get some air freshers in the rooms, the smell in the room was a bit hard unless we had to open the window upon our arrival. Not sure if there are separate rooms for smokers or pet owners though but good if they have separate wings for Pet owners, smokers, and people with none of those. Overall, the place was okay and the bed was comfy, got a TV, microwave, and small fridge (which was useful for us inside the room).

The front desk lady was beyond nice and helped me book my room definitely would recommend to all my friends and family.

No issues with my stay.

Nice Room, clean, decent area with a lot of food options. The woman who checked me in was friendly and made me laugh. Didnt explore much of the hotel but was satisfied with my room. Nice big tub with hot water.

Bad room smell

The hotel room smelled like cigarette smoke; it was hard to breathe and difficult to sleep in the room, despite it listed as being a non-smoking room.

Great stay as always

Absolutely filthy. There was a ward of pubic hair next to the bed. There were people living in the hotel, the smell of cigarette smoke would knock ythe side door smelt of dog urine And pot

The staff was very friendly....that's really where it ends. The mattress was so worn down when you sat on the bed you were sitting on springs and the platform the mattress sat on. We were on the bottom floor and the window opened to the outside...one of the 2 latches were broken it's been ages since hotel windows opened this is a safety hazard. They have in room coffee makers but only decaf coffee was offered and no cream sugar or stir stick. There was no binder,folder or paper letting guests know what restaurants were nearby. I guess the room did it's purpose by giving us a place to sleep after Kings Island but they missed the mark with everything else.

Quick stay

Quick 6 hr stay but served it’s purpose. Check in was awesome, staff were quick and efficient. Parking is limited we had to park in a neighboring business lot.

They were great

In a good area.