The fridge in the room went out and when I brought it to the staff's attention, never got an im sorry, just was told that i must have unplugged it. Why would I unplug the fridge when i needed it. Was cold when i put stuff in it. That didnt sit very well for me at all.

Place was very good

Obvious staff shortage , very kind bathroom so crowded and toilet so Low that I was afraid .hotel obviously an attempt to fix and expand an out moded facility. Really not acceptable for elderly or physically impaired . Front desk staff very gracious and helpful , but have very little to work with.

This property was horrendous. We get there and we are told there’s $100 deposit which we were not aware of in the beginning. We would have booked somewhere else. A neighboring hotel only had a deposit of $50. The front desk receptionist got an attitude with me and finally gave us our keys and when we walked in our room it reeked of cigarette smoke, I went looking around at the room and taking pictures of things that were not up to par and I got at least 15 pictures. The area above the sink is chipping away and dirty, the carpet right in the doorway is ripped up like a dog torrent, the metal inside the microwave is chipping away which can’t be sanitary or safe, there’s obvious water damage in the bathroom, on the lampshade, and on the bed frames. One of the bed frames was even cracked. The frame was sticking so far out on one of the beds that I hit my ankle and the other frame was being held together or something by duct tape. The office chair had a big rip in the seat, there was a dust literally everywhere in the room, especially on the vent in the bathroom. The sink had a bunch of black nasty stuff in it. There was a brown substance right above the toilet paper dispenser and on the dresser in the room itself. There was a hole kicked into the bathroom door at some point in time which was patched up poorly. We also found a squished cigarette butt and a ton of crumbs shoved towards the head of the bed tucked by the wall. The breakfast Was mediocre. All in all this was horrible

Microwaveable Breakfast Burritos were tasty.

Staff was very nice. Place was exactly what we needed. Decent place to stay the night.

Ok for cost

Good for cost. Needs some maintenance of the facilities. Smoke detector hanging from ceiling by wires. Light fixture cover in bathroom hanging on only by 1 screw.

No one was at the front desk when checking out. Rang the bell multiple times to notify someone (as instructed) with no response. I had to go to the breakfast area to get them.

Greatvplace to stay

At 3 am there was a group of people in the next roo that were loud and partying loudly. They must have come from a bar and planned to continue the party at the motel. I had to call the front desk from my cell phone because the phone in the room wasn't working

Old but clean and comfortable

While the room was older and could use some repair and renovation, it was clean, had really comfortable beds, had great water pressure, and friendly and helpful staff.

Great!

In Cedar Rapids for a family event. The Quality Inn was just what we needed, a cozy clean bed at an affordable price.

Nice price

Comfy beds. Clean room

Room was clean but seemed damp.Staff was helpful and courteous.

Red Spots on the sheets. Not sure what it is?

Was under construction, room was on the 2nd floor with no elevator!

Easy access to the city from hotel. Near many dining, shopping and entertainment

Choice Hotel Member

We were bringing our daughter back to college. The bed was comfortable. I was given an accessible room which is what my wife needed. The hotel could be upgraded to provide n elevator for Persons of Disabilities. It was a little difficult to walk the stairs, however, there are only two floors. The hotel gave us a room that was near the stairs. We have stayed here before, so we went back knowing this. The hotel clerk found that we had two reservations. She gave us the information to get one canceled.When they contacted from Expedia, they quickly agreed to cancel the 2nd reservation. We were not charged. The hotel is under new management as well.

Good location but furniture in the room was falling apart . The bed you sat on and the other side flipped up . Mattress and pillows super broken down. The wood furniture was rotted and falling apart from moisture. Not the cleanest. Breakbar was not up to par if other choice hotels.

Sad to say it was very unsatisfactory. The most important area of concern was that housekeeping did not lock door after going thru. We came back after veing out and walk up to a door thay opened right up no key. Carpets so dirty out socks were black from one evening at the hotel. May have been a pet room. We did not come with pets. Smelled each day we cane back so i had to get frebreeze at the local target. First day for breakfast...the waffle mix literally splashed out into pour cup it was so watered down. You could tell many had come thru. The area was a mess. But yet you would think the next people coming thu someone would be stocking or clean up. Talked to management about the security issue tho and they offered 25 percent off a room on our next visit. Even after we said we were moving to another hotel for our last night in the area. No comp of the night. We will not be back. Positive. .water pressure in shower ..easy location. Thats it!

I was impressed with the cleanliness of the hotel and especially the room. Staff was extra friendly and eager to help whenever needed.

Cleanliness & tv did not work.

The parking is almost non-existent. Had to park in some empty lot across the street. We had to maneuver the luggage cart to the other parking area. The grounds were filled with weeds everywhere.

Rating is too high.

The rating is not in the 7's! The air-conditioning did not work in the hall area but it did in the room. They had to come up and hook up our TV correctly. The refrigerator couldn't close so there was a huge freezer build-up of ice. The room was not vacuumed very well nor were the hallways. The fitness room was out of commission. The beds were comfortable and the staff was friendly.

We left - the bathroom had not been cleaned from the previous guests, the room smelled like smoke. Disgusting and unacceptable.

The property didn’t have a workout space as advertised. The room is used for storage because there was a bunch of junk in it but they claim it’s “out of order.” When we checked in we reserved a king bed room but they gave us a double bed room instead. There were ladies checking out before I did and the facility had triple billed them. The staff did nothing to help our difficulties. The lady told me I should have checked the reviews first instead of booking them.

Breakfast was terrible.

Breakfast was terrible. When asking the front desk if they were going to replenish any of the items that were out they stated no. No breakfast sandwiches, no orange juice, no bagels….they don’t care at all about the breakfast.

Not good.

Little amenities. Workout room closed. Poor service.

The property was not secure. Side door opened without key card. Checkin person was rude and unfriendly. There was pet food on the floor in our room (we did not bring a pet). Kleenex box was empty. Halls and stairways appeared to have not been vacuumed for several weeks.

Run down property. Breakfast was a joke

The room smelled horrible, like it had been a smoking room in the past. There were no comforters or blankets for the soda bed. We left and went to another hotel.

The accessible shower head had dangerously hot water or almost nothing. Sink drain was plugged up. Very poor breakfast--stale pastries, warm cartons of milk.

Convenient location.

Nice stay, friendly atmosphere, clean, good breakfast.

Convenient location.Nothing out of ordinary.

Easy to find, comfortable, accommodating, convenient

Excellent

I enjoyed the peace and quiet. The front desk lady was really friendly too. Enjoyed my stay and will probably come back again for another night

Room and cafeteria were clean. Staff was nice. Only negative was that the wallpaper in the bathroom was peeling off, and the shower water had some temperature fluctuation. Overall, a good budget hotel.

Nothing bad, check in clerk could use some personality. Pillows were soft, and fresh smelling. So were the towels.

limited choices for breakfast

lack of elevator. No kleenex

Fine

When we arrived, there was no one at the desk. There was a couple in front of us and they had been waiting. They reported that there had been someone there who had then left. They had been waiting at least 10 minutes for someone to return and take care of a key issue that they had and we had to wait even longer just to get checked in. That is not the way you want to end long day of travel. And if hospitality is one of the hotels values, then those who are at the front desk ought to exhibit, some evidence of being hospitable. No word of greeting upon arrivals and no word of farewell upon departure.

Bedbugs

Bedbugs, enough said.

Upon arrival, there was no attendant at the desk. There was another couple waiting at the desk. He called the hotel phone and no one answered after many many many rings. Finally after a 10 to 15 minute total absence from the front desk, the attendant showed up. This is not how you run a hotel.

Clean and comfortable

A little dated and abused but the beds were very comfortable and the room was clean. Great for our family of 4 adults to stay one night while seeing a concert in Cedar Rapids.

The room was clean and cozy. Solid stay. Would do it again.

Rundown

Very rundown hotel. And the mainstay inn across the street was basically the same price and is a lot newer

Bath tub was clogged. Had to use trashcan to remove water into toilet. Very gross. We arrived at 1am so there was no way the hotel was being fixed at that time

Quality Inn Collins Road

Clean and comfortable.

Just OK

Never staying here again. When we got there they gave us a room that was not cleaned yet. We went back to the front desk and they gave us a smokers room. The room smelled and gave us bad allergies. The lamps did not work and there was a broken tile in the bathroom. Thankfully we only had to stay one night. There is a reason that this hotel is only two stars. I do not recommend it and will be staying somewhere else in future trips.

Muy limpio el hotel y las habitaciones en muy buenas condiciones

Clean and quiet

What we expected

Was what we expected for a room under $100. Drain was slow in the shower, extra chair and ottoman were really dirty looking (yellow chair with black discoloration stains in heavy wear areas). Unfortunately by coincidence we stayed the night of 4.20, so when we came back at night after dinner the halls reeked of marijuana.

I had a room for my husband and myself and a 2nd room for my son who was having surgery. The first night he had no heat and was moved to a different room the next morning. That room was warm but the blower on the heater didn’t work. The staff were very friendly and the rooms were clean.

Room was clean and super quiet. Best night sleep I’ve had in a long time. Breakfast was mediocre nothing great but everything else out weighed that.

The number one issue was there was no elevator.....

Great

Worn

Needs more parking. But it was a cute and safe low cost motel

A Great Tay

Check is was so fast and easy and attendant qas very freindly and very helpful. The room was well prepared and the bed was so cozy. Woulf dtay again.

Beds comfy but beware will over charge for things

The shower was broken, the fan in the bathroom was very loud. I booked and prepaid for a stay for almost 2 weeks. When I arrived I was told I needed to pay another 250.00 for a deposit. I was shocked. I know that there is typically a 50.00 deposit to put on the room. I was there for Christmas and did not have an extra 250.00 just to be held on my card - I traveled 24 hours from Arizona. I said I have already paid in advance for the room and I have never heard of 250.00 to be held. The lady said well I guess we can do 100.00. I informed her again I have never heard of more than 50.00 however I was tired and agreed. 1/2 way through our trip they insisted on room service. I advised I didn't need it just new towels. I had a business meeting to go to and my husband stayed behind and they insisted they had to clean the room. Then locked us out accusing of smoking in the room which was 100% false! My husband and our service dog locked out in the cold our stuff inside. When I returned I fully disputed this and I told them they can come in and check while I was present. She insisted I needed to pay 250.00 to get back in NO!! I did not smoke in the room. Finally let us back in with a "warning" While I was showering a day later I smelt cigarette smoke and went up and advised the staff they need to check on this and it is NOT me! The building smelled of weed. The beds and pillows were comfortable. No microwave only fridge

Okay

I had a great stay. Staff is friendly & I love their breakfast. However, the beds are busted. I was moved to a different room twice & both rooms had broken beds that rock back & forth. If you lay on the edge of the bed you may end up on the floor. Fridge & microwave weren’t cleaned. Otherwise, I liked staying there for the most part. The place was quiet & felt safe. I would stay there again, just wish they would fix their beds and clean the rooms better.

Located on a well-traveled street with close access to shopping and restaurants. Rooms were somewhat dated (wallpaper peeling off of wall). Waffle iron in cafeteria didn't cook properly. Decent selection of breakfast items.

Disrespectful staff as well as Stephanie, the manager, creating unsafe environment for guests allowing others to insult or attack the guests. I give minus 10 to this place.

Desk staff was great. Cleaning staff less so. Lost my reservation. 1st room offered was not cleaned and left unlocked. 2nd room had drain problem in bathroom.

Beds were comfortable, pillows however could use upgrading. The website lists buffet breakfast, however that was misleading as it was a continental breakfast with bagels, cereal, yogurt or waffles. There is no elevator which created issues for my elderly mother. However was sufficient for a short weekend stay.

Not very impressed.

Fridge still had food from prior occupant, bathroom had garbage on the floor. Overall just seemed dirty.

Quiet

I liked the breakfast options in the am. I liked that the place felt clean and safe. I know they allowed pets but you never knew because they were quiet and respectful.

Ok

Good cheap option clise to my event. Service was good but not great. Wish the free breakfast had gone later than 9pm. Need to work on some serious mantainence issues.

good deal

A little run down but totally acceptable and the management was very nice and accomodating

The first room we were assigned smelled a little like covered up vomit. The floor in the bathroom had not been cleaned, there was a towel still behind the door and the insides of the drawers were dirty. We requested to switch rooms, the second room had a very damp, musty smell. The curved shower curtain rod was separating from the wall, so the curtain just hung in the middle. We requested to switch again. Thanks fully the third room did not smell, but the shower curtain rod was also disconnected from the wall. Rather than request a 4th room, we requested a refund for the remainder of or stay and switched hotels. The GM and staff were nice and helpful in making this happen.

Avoid this place

Just gross and run-down. Water damage on furniture. Smokey smell in a supposed non-smoking room. Trash in the room that my dog and child found. Pubic hair on the toilet seat. Bathroom light flickered on like it was in a horror movie (lots of flickering on/off before finally staying on). Lighting overall was really dim. TV sucked and the remote didn’t work consistently. A/C unit looked dirty and possibly moldy. I spent as little time here as humanly possible, and skipped even looking at the provided breakfast since I could clearly see what their cleaning standards were.

I truly could NOT believe this place. I had spent a week at the one in Creston and it was great. Check in was a nightmare. The breakfast was terrible. I checked to see if you had sugar-free syrup, and came away with sticking hands. You did NOT have sugar free. I wondered how someone that had to eat gluten-free survived here. I will NOT be back and I will share with everyone.

Suppose to be a smoke free room , but the room smelled like a smoker had smoked in the room .( if you’re a non smoker you know instantly) The room was not cleaned very well ,with absolutely no detail cleaning at all. Staff was friendly and kind.

Hotel is very clean. Our tv wouldn’t work but they came up right away to help us and got it working. Bring your own pillows though because theirs suck!

Front door wasn’t automatic, which made it a little difficult with luggage. Also, a few things were out of order at breakfast, but other than problems with my reservation/booking, I have no further complaints about the hotel. I was appreciative for the front desk staff, who was trying everything he could to help get me into a room.

Great staff, clean room. Would stay again.

Disgusting hotel that smells like 1985 or tobacco. That’s where y

The room across the hall has been absolutely so nosy I haven't gotten any sleep I would like two nights comped there are two adults and four little children in one room they just don't stay here they're living here and it is just been absolutely horrendous I cannot stress how completely exhausted I am from getting no rest from these children's screaming and crying

The TV didn’t work. The floor hadn’t been vacuumed. The electricity went out early in the morning so no breakfast could be served.

Affordable and good quality

Was in cedar rapids Iowa hanging out with some friends for the weekend. booked this hotel room on the fly. The place could definitely need some deep cleaning the carpets were dull looking and dirty, handrail walking up to the second floor is broke .( No elevator) corners in the bathroom need some love. the power had previously went out a couple days prior,I was in room 203 the phone didn't work nor would the TV come on got moved to room 205, phone worked but it only get FX channel so apparently the satellite or cable was not reset after the storm. The night clerk was very nice, she moved me to a new room with no problem, the bed was comfortable , the sheets were clean the pillows are okay, the hotel is very quiet, off a main drag the Iowa 100 if you head East you'll find plenty of food and shopping. If you head north of the hotel there is a kwickTrip gas station with snacks and good coffee. Hotel has a continental breakfast but I didn't do that. For the overall price I paid for the room for two nights I have no true major complaints. Really need some upgrades.

The room was not clean. It was quiet

Didn’t have hot water 1 day and TV in room wasn’t working

I stayed here because of the 7.4 rating. Perhaps I just got a bad room, but it was musty, The carpet was sticky (ewe!), wallpaper was just beginning to peel, but severely wrinkled in other areas. The ceiling had a water stain that had been sort of painted over, but was still a bit bubbled. And with a big chunk of the room taken out for the jacent housekeeping room, it was TINY. The bedspread had a stain that looked like it had been washed but wouldn’t come out… I wish the app would let me upload pictures! For over $100/night, I expected something a little nicer and better maintained. It would not take a lot to fix these things.

Horrible hotel experience, charged me $128 for the room and $40 for my dogs. I go to my room, there’s trash everywhere, probably because the trash cans were full, beds were soiled, fridge had open food in it, all towels were gross and there was trash all over the sink. I went down stairs to return my key and couldn’t get a refund. David the desk clerk was very nice and assured me he was sorry, but it still cost me $129 to not stay…I had driven 500 miles that day after having food poisoning the night before and needed a place to sleep before the last day of a week long drive across country…

The room I was assigned had no air conditioning. I called the front desk and was told that there was nothing that could be done, I was told no other room was available until the next day. I asked if a credit would be given since I could not sleep in 100 degree room, and was told that there’s nothing that they can do for me! I had to go to my family’s house to get some sleep, so I didn’t even sleep in the hotel on Friday, July 21st. I was assigned a different room on the 2nd night, but never received anything for my troubles. I find it very unacceptable and will not be staying at this hotel anymore. In addition to my room problems, the gym in the hotel was not open for customer use!

BEWARE!! THIS IS NOT a 7.2/10 hotel!

Arrived at 11:00pm after 6 hours of driving. Room reeked of smoke. Pizza left in fridge. Poop smear on toilet seat. Asked to move to another room (thinking room got missed for cleaning, but then again that was a naive assumption bc the beds were made). Front desk gal (she was nice) said hmm this is a smoke free hotel…she just finished a hit/vaping! Moved rooms. Garbage behind headboard and room had a musty smell. At this point my 15 year old son said he was going to sleep in the car. We left this property and drove around the area for an hour to find another stay. Ended up having to fork over $200+ for that night and a lot of reconfiguration to find a hotel for the next two nights. We were in town for baseball tournament. I have always relied on the hotels.com reviews/stars. THIS IS NOT a 7.2/10 STAY. I have learned my lesson not to rely on that number…instead I will from now on go into the actual reviews and read them. As another reviewer stated, this is just a step above renting by the hour.

This was just above a rent by the hour motel. There were stains on the carpet and bedding, the wallpaper was yellowed and peeling off the walls. The guy that checked us in was borderline rude, acting like we were inconveniencing him at best. The furniture in the lobby was nice, but looked like it came from someone's first apartment. I paid way too much to stay here.

We booked two rooms after having a house fire. One of rooms the fridge didn’t work and we didn’t notice until our last day. Our bathroom sink was continuously being clogged and took hours to drain.

The hotel was convenient to the restaurant we wanted to visit and was easily access able to the interstate.

Upon entering room, the toilet still had urine and a cigarette butt floating in it. The room reeked of smoke. The refrigerator was full of black mold and the room was full of flies. The tub didn't drain and was full of water. All of the table and counter tops were sticky. The linens were full of stains.

The staff were friendly and helpful. We arrived late due to weather conditions, and they held the room for us. When we arrived, however, is when we found out that the facility had no elevator or ramps. We were on the second floor. While we do not need accessibility, we did have a rather heavy suitcase to drag up the stairs. This information needs to be on their website. I am concerned for those who make a reservation and DO need accessibility options. No elevator. No ramps. But two floors. Also when we arrived, I had to ask the front desk for toilet paper in the room. They gladly gave it to me. I just think it odd that housekeeping had not added toilet paper to the room when the roll was clearly down to the last bit.

Side doors never locked anyone could come in not a guest. Doors and keys for them failed every time for use never allowing us in without front desk interaction. Pain splatters all around entry of room can’t tell what was happening walls were coated with crusty snot and other substances

inexpensive, nice staff

one night in town

Decent beds and remote control, what else do you need? Oh yeah, coffee for the morning after, the room had that too. Clean and quiet