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18 May 2025
Sunday
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19 May 2025
Monday
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2 Adults - 0 Child
1 room
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Hotel Description

When you stay at Quality Inn and Suites Monterey, TN - Crossville, TN in Monterey, you'll be 14 minutes by car from Caney Fork River. This hotel is 26.1 mi (42 km) from Cummins Falls State Park and 31.5 mi (50.7 km) from Dale Hollow Reservoir. Make yourself at home in one of the 50 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 11

Pet max weight (per pet) in lb is 25

Only dogs are allowed

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Check-in from: 3:00 PM
Check-in by: 2:00 AM
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Cashless transactions are available
  • Essential workers only - NO

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

You need to know
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
Minimal age
21
Optional fees
  • Pet deposit: USD 35 per night
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: USD 25

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Laundry facilities

Free breakfast

24-hour front desk

Meeting rooms

Braille or raised signage

Free self parking

Uncovered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible path to elevator

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.4
Excellent729 Verified Reviews
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Cleanliness8.6/10
Service9.0/10
Comfort8.6/10
Condition8.2/10
location9.6/10
Neighborhood7.8/10
Quality10/10
Value10/10
Amenities7.6/10
10/10
Exceptional
lynnette, 06 Feb 2025
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This hotel is in a small rural town so not much around! There are a couple fast food places and a gas station and Dunkin across the street that are walkable to! Hotel was nice and clean and staff very friendly! Was just passing through and enjoyed the stay!

10/10
Exceptional
Joel, 05 Feb 2025
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Updated rooms

10/10
Exceptional
Ruben, 25 Jan 2025
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🙏

10/10
Exceptional
Fernando, 20 Jan 2025
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Nice place

8/10
Excellent
Scott, 19 Jan 2025
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Staff was helpful and pleasant. Remodeling in progress. Decent breakfast available. Room was clean. Gym closed. No vending machines.

10/10
Exceptional
William, 12 Jan 2025
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Weekend at the quality inn

Room was clean and very nice staff was really awesome would definitely refer to family and friends also good location

10/10
Exceptional
Andrea, 08 Jan 2025
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Everything was wonderful. Will definitely be back.

10/10
Exceptional
Jack, 02 Jan 2025
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Efforts are being made to upgrade this property. I stayed on a floor that had been recently remodeled. It was very nice. Other floors are being remodeled.

8/10
Excellent
DAVID, 27 Dec 2024
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This hotel was quiet enough, and clean, and in general, worth the price we paid at Travelocity. However, we were charged an additional $75.00 pet fee at the door, $25.00 per day for 3 days, carrying a cat with us. This extra fee was not mentioned when we checked out at Travelocity. And the hotel is not as pet friendly as it says it is. We were told when we got there it is a dog friendly hotel, not a cat friendly one. This was not stated on the Travelocity website when we paid for the room. They still allowed us to have the cat, however. Also on the plus side, this hotel has very good complimentary breakfast, with waffles, cereal, muffins, yogurt, sausage, and eggs, with coffee and orange juice to drink. We liked the location of the hotel. And the staff was courteous to us at check-in and check-out.

10/10
Exceptional
Syble, 12 Dec 2024
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A great one night stay

This was a nice hotel to stay in. Our fur babies were welcomed. It was a safe location. It was right off the interstate. My mom and I stayed here so we didn't have to drive so far going to the mountains in one day.

10/10
Exceptional
Karen, 29 Nov 2024
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House next door was a crap hole.

8/10
Excellent
john, 27 Nov 2024
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It's a clean nice place, breakfast and coffee is good, services great too, not unhappy

10/10
Exceptional
Bobby, 23 Nov 2024
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Nothing

4/10
Poor
Howard, 21 Nov 2024
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The staff was rude and not helpful

10/10
Exceptional
Teresa, 20 Nov 2024
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Outstanding Stay

The staff was fantastic. The hotel was very nice and clean. Check in was a breeze. There is a hot breakfast. I can’t say enough about the wonderful staff.

8/10
Excellent
Jeffrey, 14 Nov 2024
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Great people and good value

Clean facility with great staff. Very good value for price. Very close to restaurants. Absolutely where I will stay if I return to that area.

4/10
Poor
Tammie, 11 Nov 2024
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We were told they were doing some renovation. Lets just say they need a lot. Foyer and rooms carpet smelled like pee. Curtains in the room had mold on them.

10/10
Exceptional
Justin, 02 Nov 2024
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Clean ans efficient. Perfect for our ouber night traveling trip

6/10
Fair
Sharon, 28 Oct 2024
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Desk clerk went above and beyond to ensure an enjoyable stay. The tv remote didn't work. He tried to program several other remotes but wouldn't connect. TV had to stay on one chAnnel. Overall. great price!

2/10
Poor
Wendy, 24 Oct 2024
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The room is outdated smells like mildew and my daughter said she felt like bugs were crawling on her through the night

10/10
Exceptional
Jill, 21 Oct 2024
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This is a quiet and safe place right off the interstate. Staff is very nice.

6/10
Fair
Marilyn, 19 Oct 2024
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You could tell the property is old. It was clean.

6/10
Fair
Nicole, 16 Oct 2024
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For the price it was a good stay for one night.

10/10
Exceptional
Britney, 16 Oct 2024
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The staff were extremely friendly. The parking was absolutely great. You're literally right there at your room. When you park, the clean hotel rooms were absolutely fantastic. The breakfast was great, and I can't commend.Enough, how friendly and inviting the staff were

10/10
Exceptional
Paul, 15 Oct 2024
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Good stop

Convenient stopping point along the road

6/10
Fair
Brandi, 10 Oct 2024
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Great room, great price, crappy beds

Everything was good but the beds. I swear the floor would have been softer.

10/10
Exceptional
Susan, 06 Oct 2024
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Visiting family in Livingston

Checkin excellent. Room could use some upgrades such as carpet (go laminate type floor) No clock in room Mirror in bathroom should be low enough for someone using a wheelchair or someone short such as a child. We are not in a wheelchair chair Or short but just noticed. Plenty of room in this room which was nice. Carpets in hallway needs updating as well.

10/10
Exceptional
Alicia, 03 Oct 2024
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Very clean, great welcoming staff and not shady surroundings when ya take your dog out!

8/10
Excellent
Charlotte, 29 Sep 2024
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The motel is in need of remodeling and updates Which I understand is happening but at this time until that happens prices need to be reduced. This is where I stay always on my often visits to Tennessee. Staff was awesome 🤗

8/10
Excellent
John, 19 Sep 2024
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Excellent staff, close to the Thruway, Burger King next door, gas station/convenience store walking distance.

8/10
Excellent
David, 16 Sep 2024
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Great hospitality and service members were awesome

6/10
Fair
MICHAEL, 14 Sep 2024
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Overall our stay was ok. The staff was great and breakfast was good however the carpet throughout the motel was dirty and the motel just didn’t feel clean.

10/10
Exceptional
Jackie, 11 Sep 2024
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Clean room

8/10
Excellent
Raymant, 05 Sep 2024
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Visiting family

Room was clean and comfortable.

2/10
Poor
Tara, 23 Aug 2024
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The place was absolutely disgusting! The carpet outside the room was seriously water damaged and stained. The hallway and room smelled like a wet dog that had never had a bath. In the past they didn't allow local Crack heads to stay there. That has changed as tweekers were everywhere! No pool or workout facility to exercise either. Those facilities were locked up tight. The lady at the front desk was very kind and sweet upon check in tho.

6/10
Fair
Brian, 11 Aug 2024
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Very very average. Not one i would take my family too but okay for just me.

8/10
Excellent
DANIEL-LYNN, 11 Aug 2024
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This is one of the better hotels in Henderson. If you are staying the night it will meet your needs. It is clean and the bed was comfortable. It is aged and worn out a bit but is a good value. The area it is located is a bit noisy but fine if you are a sound sleeper. Our dog was ok with the room as well.

8/10
Excellent
Verified traveler, 09 Aug 2024
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Easy and cheap.

Clean. Cheap.

6/10
Fair
Kevin, 08 Aug 2024
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Was okay

2/10
Poor
Jimmie, 06 Aug 2024
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The entire hallway leading to my room smelled like cigarettes, the lobby and dining area also smelled. The room was typical cheap old motel furniture, the carpets had multiple stains, and the room smelled like someone had just put out a Marlboro. There were only two tiny bath towels available and when I asked for 4 more she said I could only have two. I stayed 3 night and there was a sticker on the bathroom mirror saying you had to asked for the room to be serviced. I asked for service twice, two days in a row. Neither day did the maid service clean the room. The second day I went to front desk and asked for clean towels, the front desk lady told me to bring towels to the front desk and she’d swap them out 1 for 1. I told her I’m a paying guest, not staying at my mom’s house. You come to my room and pick them up. Then it became verbally hostile, she just told me I could just check out if I wasn’t happy. This went back and forth, I don’t want to repack all my stuff just for a one night at another place. Avoid this place , it’s pretty much a dump and the night clerk person is hostile if you ask her to do part of her job

10/10
Exceptional
Jose, 04 Aug 2024
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I would stay here again, got a peaceful sleep.

10/10
Exceptional
Todd, 04 Aug 2024
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Very quiet. Clean bathroom. Comfortable bed.

8/10
Excellent
Shirley, 03 Aug 2024
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Room was clean. Basic room

2/10
Poor
Christy, 01 Aug 2024
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Filthy, smelled of BO. Pubic hair in the bed. Roach seen. Blanket was torn and filthy.

10/10
Exceptional
Marilyn, 21 Jul 2024
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Needs to be brighter

The view was blocked by a pillar and construction. The lighting in the room was bad 2 lamps not bright. Hard to see.

8/10
Excellent
Dorinda, 16 Jul 2024
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The check in was easy with Heather. She has a great sassy and helped us prep some documents that we need. Service above and beyond and very appreciated.

2/10
Poor
Verified traveler, 15 Jul 2024
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This place should be swallowed up by the earth.

Wow, can’t warn folks enough about this place. Not only is the town of Monterey boring and surprisingly not charming considering the area, and the hotel itself was beyond disappointing. It was, in fact, a hellhole. We had to change rooms because the first one smelled like mold and set off my husband’s asthma, but then they accused us of smoking pot in our second room, when we absolutely did not. Who does that?! We were targeted because we were from out of state (west coast plates) and without any proof or even reason for suspicion, asked us to leave. The hotel is run by a toothless, ignorant, wretch of a woman and no one should give this place their money unless you want to have to worst time of your life.

10/10
Exceptional
SUSAN, 12 Jul 2024
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The staff were exceptionally friendly and helpful. Rooms were clean

10/10
Exceptional
Caroline, 04 Jul 2024
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Online stated there was a pool and there was not!

10/10
Exceptional
ANGELA, 25 Jun 2024
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Disappointed to see there was no pool. It had been filled in with concrete!

10/10
Exceptional
Fernando, 23 Jun 2024
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Friendly staff and excellent breakfast

10/10
Exceptional
Patricia, 19 Jun 2024
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another great stay

stopped in on way to quilt retreat, great time as always, no worries on the way

10/10
Exceptional
Pat, 19 Jun 2024
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once again a great stay

we had an amazing stay as always, this hotel is very friendly and happy people work there. would recomend this to anyone.

8/10
Excellent
Kevin, 18 Jun 2024
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Nice place to stay for a night. Breakfast was good.

8/10
Excellent
sarah, 16 Jun 2024
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Needs more light in room and bathroom. Need charging ports

10/10
Exceptional
Abigayle, 14 Jun 2024
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The morning staff went above and beyond to make my stay a great one while passing through. Highly recommend :)

10/10
Exceptional
Thad, 14 Jun 2024
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Clean

Quiet and clean

10/10
Exceptional
Helen, 13 Jun 2024
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Hostess was very nice and professional, room was clean and spacious

10/10
Exceptional
Loretta, 09 Jun 2024
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Property is being remodeled, but the rooms we had were good. The staff is always friendly and efficient.

10/10
Exceptional
Loretta, 09 Jun 2024
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Property is being remodeled, but the rooms we had were good. The staff is always friendly and efficient.

2/10
Poor
Suzanna, 05 Jun 2024
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Property was dirty

6/10
Fair
Gail, 04 Jun 2024
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Wouldn’t stay again

It was dirty the room the food in the morning wasn’t warm and coffee wasn’t hot

10/10
Exceptional
Monica, 04 Jun 2024
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Good after long day on the road

Comfortable, good service, decent breakfast

6/10
Fair
Sunshine, 03 Jun 2024
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No toilet paper, hair in the shower and website is incorrect as their pull is concreted in.

8/10
Excellent
Carolyn, 03 Jun 2024
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Good nights sleep

If you are looking for a good night sleep and a simple breakfast this is your place. Clean hotel, comfortable beds hot showers. Now if you have kids that want to swim the pool has been closed for quite some time now. And no workout room either. Looks like the might be working on that.

8/10
Excellent
Courtney, 31 May 2024
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More parking

10/10
Exceptional
Norman, 31 May 2024
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The staff were nice and accommodating. I stayed there for 12 nights. The bed was comfortable, and the single room was large. I noticed things in need of repair being overlooked. The rods were off the curtains and just lying on the windowsill as though someone didn't know how to fix this simple thing. Also, the coat rack was coming down off the wall on one end. Another easy fix but neglected. I've stayed here before a couple years ago when it was the Bethel Inn. I hope this isn't one of those hotels someone buys and then it continues to go downhill from there. I had to tell the staff about the outside trash can overflowing and been that way for a few days. They did take care of it right away. Emergency light on the 3rd floor was broken. I plan on coming back next year for my granddaughter's graduation. I hope they start repairing some of these things. I have worked in maintenance before at some condominiums and again these are all easy fixes.

8/10
Excellent
Timothy, 29 May 2024
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Made My travel easy

10/10
Exceptional
Loretta, 22 May 2024
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Staff is always friendly and efficient. Rooms are always clean **would like to see a channel list in the room for the tv though.

10/10
Exceptional
Tim, 20 May 2024
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Great location

8/10
Excellent
Janet, 10 May 2024
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It was an average hotel at a decent price. The workout and pool were not in service.

4/10
Poor
Harry, 07 May 2024
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Front desk employee was friendly. Check in is 3 pm. I arrived at 2 pm and room was not ready. No problem, I'll be back at 3 pm. After eating, came back at 3:10 pm. Room still not cleaned. Staff came in changed sheets and removed trash (15 minutes). Stated rooms ready. Found talcum powder on bathroom floor, dead roach next to bathroom trash can, several large stains on carpet floor, USB alarm broken, and curtains were broken. How do these places continue to receive 8 plus reviews when rooms aren't ready at posted check in times and aren't cleaned?

2/10
Poor
Samantha, 06 May 2024
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We stayed here on our way from Maine to Nashville- we chose this location because we had a dog and needed a dog friendly place. The place was sketchy from outside. When we went up to our room the lock was ripped off the wall, as two young women we felt very unsafe. We didn’t request a new room because we didn’t want someone to hear and see two vulnerable woman. The room was disgusting, with stains everywhere, and no a/c on when we arrived. We had to wedge my dog’s bone under the door in order to feel any type of security. To top it off my dog was playing with someone in the middle of the night and to my surprise it was someone’s socks, that were not mine or my sisters. Do NOT book here.

8/10
Excellent
Sherry, 04 May 2024
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Good overnight stay

Pillows were amazing, could definitely use a makeover. For an overnight stay it was fine. Breakfast was your normal.

6/10
Fair
Terry, 03 May 2024
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Cigarette smoke

Very clean room and comfy beds! The only issue, and it’s a big one, is we kept getting big wafts of smoke coming through the ac from outside. We were directly above the entrance to the hotel, so I can only assume that’s where the smoke breaks were taken. It was terrible! Very hard to sleep smelling cigarette smoke.

10/10
Exceptional
April, 24 Apr 2024
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Great hotel and great price. Room was very clean and we loved that they had Dove soap and shampoo and conditioner. Never seen that in a hotel before, very cool. The bed was SO COMFY TOO!!!!!!!! Staff very nice as well. Thank you so much!!!!!

10/10
Exceptional
Travis, 14 Apr 2024
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Good for the price

Room was clean. Hotel needs some updates on services. No ice machine

6/10
Fair
Maria, 14 Apr 2024
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Dirty carpets, noisy people woke us up in the night several times. Beds and bath were good and clean. No towel racks Noisy mini fridge

2/10
Poor
Richard, 08 Apr 2024
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Could not go and expedia would not give me a refund.

8/10
Excellent
Susan, 08 Mar 2024
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Nice overnight stop

Very friendly desk staff. Clean room. Decent breakfast

8/10
Excellent
Kenneth, 28 Jan 2024
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Very nice wonderful staff will definitely stay there again next time threw

2/10
Poor
Kathleen, 11 Jan 2024
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It was so bad we didn’t stay .

6/10
Fair
Tim, 08 Jan 2024
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It’s OK

Customer service was great. Everyone was very friendly. We stayed there one night on our way to vacation. The place was clean. Needs updating. No USB ports on lamps which seems to be standard in other places. I think the sausage links at breakfast had been warmed over a few times. Glad we were able to take our dogs and the fee was reasonable. It’s good for a stopover but would not want to stay more than one night.

6/10
Fair
Verified traveler, 08 Jan 2024
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Good overall

Everything was decent, location was great (right by the highway). Room was really cold though for some reason and I couldn’t turn the temperature up. Blankets were also very thin. Was decent overall for the price.

6/10
Fair
debra, 04 Jan 2024
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Ok for the price. The room did smell of small ke and pets.

10/10
Exceptional
Francis, 27 Dec 2023
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Enjoyed

Very nice room and friendly staff

10/10
Exceptional
Margaret, 22 Dec 2023
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Great place to stay - if we are in the area, we'll definitely stay here again.

8/10
Excellent
Lindy, 22 Dec 2023
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Quick stop

Quick overnight stay before going to some area state parks. Amazing to have two King beds in the room that were very comfortable, great customer service and a wonderful breakfast to start the day.

6/10
Fair
Verified traveler, 19 Dec 2023
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Okay for the Cost

It was a perfectly good hotel for the price paid - beds were very comfortable, felt safe, and was okay from a cleanliness perspective. The room was pretty cold, and there wasn't a way to turn off the air handler. When I tried to turn on the heat it was obvious that it hadn't run in quite some time - the burning smell was quite strong and I had to turn it off to make sure not to set off the smoke alarm. The blankets on the bed were quite literally thread bare. Some of the fixtures in the room had obviously been updated recently, but it had that half-updated look as if the updates had been started but then not quite completed.

8/10
Excellent
Kristina, 17 Dec 2023
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Very easy highway access. Staff very welcoming and hospitable. Enjoyed our stay and would definitely return.

10/10
Exceptional
Earnest, 16 Dec 2023
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We got a ground floor handicapped unit. The remodeling was nice and the sheets were clean. The front desk was very polite. New owners took over only months ago, so there is still some remodeling yet to come. I highly recommend this place

8/10
Excellent
Ralph, 13 Dec 2023
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The staff was helpful and friendly. Ownership was cheap with breakfast. One morning there was only sausage.

8/10
Excellent
Celeste, 11 Dec 2023
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Could use some updating. The staff are very friendly.

10/10
Exceptional
Ralph, 09 Dec 2023
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Conveniently located between Cookeville and Crossville. Staff friendly and helpful.

10/10
Exceptional
Verified traveler, 01 Dec 2023
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Small town

Great motel in a great town could not complain will be back

6/10
Fair
Todd, 27 Nov 2023
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1

6/10
Fair
Linda, 25 Nov 2023
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first room.....toilet was continuously running.....second room....tv remote didn't work nor could they find us one that would even though the place was sparsely full....tv mounted on wall had to turn on from the top that we couldn't reach they said.....sorry carpets everywhere including elevator were filthy the bed was nice thankful for that comfort at least the pillar out front had been on fire cause of someone throwing a cigarette and setting it on fire wont be staying there again

10/10
Exceptional
Loretta, 14 Nov 2023
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Everything went great, good service, room was decent and they allow dog

10/10
Exceptional
Loretta, 12 Nov 2023
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Great place to stay, staff is always friendly and our rooms always clean

6/10
Fair
eric, 23 Oct 2023
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Only problem AC unit not working properly

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