Quality Inn and Suites Monterey, TN - Crossville, TN

8.4

Excellent

732 Guest reviews

8.4

Excellent

732 Verified Reviews

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Cleanliness8.6/10

Service9.0/10

Comfort8.6/10

Condition8.2/10

location9.6/10

Neighborhood7.8/10

Quality10/10

Value10/10

Amenities7.6/10

This hotel is in a small rural town so not much around! There are a couple fast food places and a gas station and Dunkin across the street that are walkable to! Hotel was nice and clean and staff very friendly! Was just passing through and enjoyed the stay!

Updated rooms

🙏

Nice place

Staff was helpful and pleasant. Remodeling in progress. Decent breakfast available. Room was clean. Gym closed. No vending machines.

Weekend at the quality inn

Room was clean and very nice staff was really awesome would definitely refer to family and friends also good location

Everything was wonderful. Will definitely be back.

Efforts are being made to upgrade this property. I stayed on a floor that had been recently remodeled. It was very nice. Other floors are being remodeled.

This hotel was quiet enough, and clean, and in general, worth the price we paid at Travelocity. However, we were charged an additional $75.00 pet fee at the door, $25.00 per day for 3 days, carrying a cat with us. This extra fee was not mentioned when we checked out at Travelocity. And the hotel is not as pet friendly as it says it is. We were told when we got there it is a dog friendly hotel, not a cat friendly one. This was not stated on the Travelocity website when we paid for the room. They still allowed us to have the cat, however. Also on the plus side, this hotel has very good complimentary breakfast, with waffles, cereal, muffins, yogurt, sausage, and eggs, with coffee and orange juice to drink. We liked the location of the hotel. And the staff was courteous to us at check-in and check-out.

A great one night stay

This was a nice hotel to stay in. Our fur babies were welcomed. It was a safe location. It was right off the interstate. My mom and I stayed here so we didn't have to drive so far going to the mountains in one day.

House next door was a crap hole.

It's a clean nice place, breakfast and coffee is good, services great too, not unhappy

Nothing

The staff was rude and not helpful

Outstanding Stay

The staff was fantastic. The hotel was very nice and clean. Check in was a breeze. There is a hot breakfast. I can’t say enough about the wonderful staff.

Great people and good value

Clean facility with great staff. Very good value for price. Very close to restaurants. Absolutely where I will stay if I return to that area.

We were told they were doing some renovation. Lets just say they need a lot. Foyer and rooms carpet smelled like pee. Curtains in the room had mold on them.

Clean ans efficient. Perfect for our ouber night traveling trip

Desk clerk went above and beyond to ensure an enjoyable stay. The tv remote didn't work. He tried to program several other remotes but wouldn't connect. TV had to stay on one chAnnel. Overall. great price!

The room is outdated smells like mildew and my daughter said she felt like bugs were crawling on her through the night

This is a quiet and safe place right off the interstate. Staff is very nice.

You could tell the property is old. It was clean.

For the price it was a good stay for one night.

The staff were extremely friendly. The parking was absolutely great. You're literally right there at your room. When you park, the clean hotel rooms were absolutely fantastic. The breakfast was great, and I can't commend.Enough, how friendly and inviting the staff were

Good stop

Convenient stopping point along the road

Great room, great price, crappy beds

Everything was good but the beds. I swear the floor would have been softer.

Visiting family in Livingston

Checkin excellent. Room could use some upgrades such as carpet (go laminate type floor) No clock in room Mirror in bathroom should be low enough for someone using a wheelchair or someone short such as a child. We are not in a wheelchair chair Or short but just noticed. Plenty of room in this room which was nice. Carpets in hallway needs updating as well.

Very clean, great welcoming staff and not shady surroundings when ya take your dog out!

The motel is in need of remodeling and updates Which I understand is happening but at this time until that happens prices need to be reduced. This is where I stay always on my often visits to Tennessee. Staff was awesome 🤗

Excellent staff, close to the Thruway, Burger King next door, gas station/convenience store walking distance.

Great hospitality and service members were awesome

Overall our stay was ok. The staff was great and breakfast was good however the carpet throughout the motel was dirty and the motel just didn’t feel clean.

Clean room

Visiting family

Room was clean and comfortable.

The place was absolutely disgusting! The carpet outside the room was seriously water damaged and stained. The hallway and room smelled like a wet dog that had never had a bath. In the past they didn't allow local Crack heads to stay there. That has changed as tweekers were everywhere! No pool or workout facility to exercise either. Those facilities were locked up tight. The lady at the front desk was very kind and sweet upon check in tho.

Very very average. Not one i would take my family too but okay for just me.

This is one of the better hotels in Henderson. If you are staying the night it will meet your needs. It is clean and the bed was comfortable. It is aged and worn out a bit but is a good value. The area it is located is a bit noisy but fine if you are a sound sleeper. Our dog was ok with the room as well.

Easy and cheap.

Clean. Cheap.

Was okay

The entire hallway leading to my room smelled like cigarettes, the lobby and dining area also smelled. The room was typical cheap old motel furniture, the carpets had multiple stains, and the room smelled like someone had just put out a Marlboro. There were only two tiny bath towels available and when I asked for 4 more she said I could only have two. I stayed 3 night and there was a sticker on the bathroom mirror saying you had to asked for the room to be serviced. I asked for service twice, two days in a row. Neither day did the maid service clean the room. The second day I went to front desk and asked for clean towels, the front desk lady told me to bring towels to the front desk and she’d swap them out 1 for 1. I told her I’m a paying guest, not staying at my mom’s house. You come to my room and pick them up. Then it became verbally hostile, she just told me I could just check out if I wasn’t happy. This went back and forth, I don’t want to repack all my stuff just for a one night at another place. Avoid this place , it’s pretty much a dump and the night clerk person is hostile if you ask her to do part of her job

I would stay here again, got a peaceful sleep.

Very quiet. Clean bathroom. Comfortable bed.

Room was clean. Basic room

Filthy, smelled of BO. Pubic hair in the bed. Roach seen. Blanket was torn and filthy.

Needs to be brighter

The view was blocked by a pillar and construction. The lighting in the room was bad 2 lamps not bright. Hard to see.

The check in was easy with Heather. She has a great sassy and helped us prep some documents that we need. Service above and beyond and very appreciated.

This place should be swallowed up by the earth.

Wow, can’t warn folks enough about this place. Not only is the town of Monterey boring and surprisingly not charming considering the area, and the hotel itself was beyond disappointing. It was, in fact, a hellhole. We had to change rooms because the first one smelled like mold and set off my husband’s asthma, but then they accused us of smoking pot in our second room, when we absolutely did not. Who does that?! We were targeted because we were from out of state (west coast plates) and without any proof or even reason for suspicion, asked us to leave. The hotel is run by a toothless, ignorant, wretch of a woman and no one should give this place their money unless you want to have to worst time of your life.

The staff were exceptionally friendly and helpful. Rooms were clean

Online stated there was a pool and there was not!

Disappointed to see there was no pool. It had been filled in with concrete!

Friendly staff and excellent breakfast

another great stay

stopped in on way to quilt retreat, great time as always, no worries on the way

once again a great stay

we had an amazing stay as always, this hotel is very friendly and happy people work there. would recomend this to anyone.

Nice place to stay for a night. Breakfast was good.

Needs more light in room and bathroom. Need charging ports

The morning staff went above and beyond to make my stay a great one while passing through. Highly recommend :)

Clean

Quiet and clean

Hostess was very nice and professional, room was clean and spacious

Property is being remodeled, but the rooms we had were good. The staff is always friendly and efficient.

Property is being remodeled, but the rooms we had were good. The staff is always friendly and efficient.

Property was dirty

Wouldn’t stay again

It was dirty the room the food in the morning wasn’t warm and coffee wasn’t hot

Good after long day on the road

Comfortable, good service, decent breakfast

No toilet paper, hair in the shower and website is incorrect as their pull is concreted in.

Good nights sleep

If you are looking for a good night sleep and a simple breakfast this is your place. Clean hotel, comfortable beds hot showers. Now if you have kids that want to swim the pool has been closed for quite some time now. And no workout room either. Looks like the might be working on that.

More parking

The staff were nice and accommodating. I stayed there for 12 nights. The bed was comfortable, and the single room was large. I noticed things in need of repair being overlooked. The rods were off the curtains and just lying on the windowsill as though someone didn't know how to fix this simple thing. Also, the coat rack was coming down off the wall on one end. Another easy fix but neglected. I've stayed here before a couple years ago when it was the Bethel Inn. I hope this isn't one of those hotels someone buys and then it continues to go downhill from there. I had to tell the staff about the outside trash can overflowing and been that way for a few days. They did take care of it right away. Emergency light on the 3rd floor was broken. I plan on coming back next year for my granddaughter's graduation. I hope they start repairing some of these things. I have worked in maintenance before at some condominiums and again these are all easy fixes.

Made My travel easy

Staff is always friendly and efficient. Rooms are always clean **would like to see a channel list in the room for the tv though.

Great location

It was an average hotel at a decent price. The workout and pool were not in service.

Front desk employee was friendly. Check in is 3 pm. I arrived at 2 pm and room was not ready. No problem, I'll be back at 3 pm. After eating, came back at 3:10 pm. Room still not cleaned. Staff came in changed sheets and removed trash (15 minutes). Stated rooms ready. Found talcum powder on bathroom floor, dead roach next to bathroom trash can, several large stains on carpet floor, USB alarm broken, and curtains were broken. How do these places continue to receive 8 plus reviews when rooms aren't ready at posted check in times and aren't cleaned?

We stayed here on our way from Maine to Nashville- we chose this location because we had a dog and needed a dog friendly place. The place was sketchy from outside. When we went up to our room the lock was ripped off the wall, as two young women we felt very unsafe. We didn’t request a new room because we didn’t want someone to hear and see two vulnerable woman. The room was disgusting, with stains everywhere, and no a/c on when we arrived. We had to wedge my dog’s bone under the door in order to feel any type of security. To top it off my dog was playing with someone in the middle of the night and to my surprise it was someone’s socks, that were not mine or my sisters. Do NOT book here.

Good overnight stay

Pillows were amazing, could definitely use a makeover. For an overnight stay it was fine. Breakfast was your normal.

Cigarette smoke

Very clean room and comfy beds! The only issue, and it’s a big one, is we kept getting big wafts of smoke coming through the ac from outside. We were directly above the entrance to the hotel, so I can only assume that’s where the smoke breaks were taken. It was terrible! Very hard to sleep smelling cigarette smoke.

Great hotel and great price. Room was very clean and we loved that they had Dove soap and shampoo and conditioner. Never seen that in a hotel before, very cool. The bed was SO COMFY TOO!!!!!!!! Staff very nice as well. Thank you so much!!!!!

Good for the price

Room was clean. Hotel needs some updates on services. No ice machine

Dirty carpets, noisy people woke us up in the night several times. Beds and bath were good and clean. No towel racks Noisy mini fridge

Could not go and expedia would not give me a refund.

Nice overnight stop

Very friendly desk staff. Clean room. Decent breakfast

Very nice wonderful staff will definitely stay there again next time threw

It was so bad we didn’t stay .

It’s OK

Customer service was great. Everyone was very friendly. We stayed there one night on our way to vacation. The place was clean. Needs updating. No USB ports on lamps which seems to be standard in other places. I think the sausage links at breakfast had been warmed over a few times. Glad we were able to take our dogs and the fee was reasonable. It’s good for a stopover but would not want to stay more than one night.

Good overall

Everything was decent, location was great (right by the highway). Room was really cold though for some reason and I couldn’t turn the temperature up. Blankets were also very thin. Was decent overall for the price.

Ok for the price. The room did smell of small ke and pets.

Enjoyed

Very nice room and friendly staff

Great place to stay - if we are in the area, we'll definitely stay here again.

Quick stop

Quick overnight stay before going to some area state parks. Amazing to have two King beds in the room that were very comfortable, great customer service and a wonderful breakfast to start the day.

Okay for the Cost

It was a perfectly good hotel for the price paid - beds were very comfortable, felt safe, and was okay from a cleanliness perspective. The room was pretty cold, and there wasn't a way to turn off the air handler. When I tried to turn on the heat it was obvious that it hadn't run in quite some time - the burning smell was quite strong and I had to turn it off to make sure not to set off the smoke alarm. The blankets on the bed were quite literally thread bare. Some of the fixtures in the room had obviously been updated recently, but it had that half-updated look as if the updates had been started but then not quite completed.

Very easy highway access. Staff very welcoming and hospitable. Enjoyed our stay and would definitely return.

We got a ground floor handicapped unit. The remodeling was nice and the sheets were clean. The front desk was very polite. New owners took over only months ago, so there is still some remodeling yet to come. I highly recommend this place

The staff was helpful and friendly. Ownership was cheap with breakfast. One morning there was only sausage.

Could use some updating. The staff are very friendly.

Conveniently located between Cookeville and Crossville. Staff friendly and helpful.

Small town

Great motel in a great town could not complain will be back

1

first room.....toilet was continuously running.....second room....tv remote didn't work nor could they find us one that would even though the place was sparsely full....tv mounted on wall had to turn on from the top that we couldn't reach they said.....sorry carpets everywhere including elevator were filthy the bed was nice thankful for that comfort at least the pillar out front had been on fire cause of someone throwing a cigarette and setting it on fire wont be staying there again

Everything went great, good service, room was decent and they allow dog

Great place to stay, staff is always friendly and our rooms always clean

Only problem AC unit not working properly