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12 May 2025
Monday
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13 May 2025
Tuesday
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2 Adults - 0 Child
1 room
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Hotel Description

A stay at Pullman Kuala Lumpur City Centre Hotel & Residences places you in the heart of Kuala Lumpur, within a 15-minute walk of Pavilion Kuala Lumpur and KLCC Park. This family-friendly hotel is 0.6 mi (1 km) from Suria KLCC Shopping Centre and 0.6 mi (1 km) from Jalan Alor. Make yourself at home in one of the 607 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

Noise-free rooms not guaranteed

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: midnight
Minimum check-in age: 21
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200.00 per night

We have included all charges provided to us by the property.

You need to know
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
21
Optional fees
  • Fee for buffet breakfast: approximately MYR 91.80 for adults and MYR 45.90 for children
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Malay

Filipino

English

Chinese (Mandarin)

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Smoking areas

Childcare

Business facilities

Banquet facilities

Transportation services

Other

Elevator

Hair salon

Concierge services

Shopping on site

Airport transportation (surcharge)

Conference space

Breakfast available (surcharge)

Television in common areas

Arcade/game room

Garden

Children's pool

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Full-service spa

Spa treatment room(s)

Meeting rooms

Sauna

Wedding services

Designated smoking areas

Assistive listening devices available

Number of restaurants - 4

Number of outdoor pools - 1

Free shopping center shuttle

Conference center

Bicycle rentals on site

Free self parking

Valet parking (surcharge)

Number of bars/lounges - 2

Number of poolside bars - 1

Pool sun loungers

24-hour fitness facilities

Terrace

Supervised childcare/activities (surcharge)

Electric car charging station

Vegetable garden

Ballroom

Banquet hall

Wheelchair accessible – no

Well-lit path to entrance

Hotel reviews

8.4
Excellent972 Verified Reviews
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Cleanliness8.4/10
Service8.4/10
Comfort8.4/10
Condition8.2/10
Neighborhood9.0/10
Amenities8.4/10
10/10
Exceptional
JEEVAN SINGH, 29 Jan 2025
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Clean, good location & friendly staff

10/10
Exceptional
Hardy, 27 Jan 2025
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rooms

6/10
Fair
Fahed, 23 Jan 2025
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Outdated rooms

Outdated rooms specially the resident part

2/10
Poor
MAUNG, 17 Jan 2025
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Apartment room got smoking smell,floor carpets smly, wardrobes are borken and really as like 3 stars hotel. Breakfast menu is no value for $19 / pax. Poor service

10/10
Exceptional
Cornelia, 08 Jan 2025
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Great location and wonderful facilities. Highly recommended.

8/10
Excellent
Sujiro, 03 Jan 2025
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Comfortable hotel with good breakfast, gym and pool.

4/10
Poor
Matt., 16 Dec 2024
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We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in. There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water. I travel a lot and I must say this has been an unpleasant experience for us.

10/10
Exceptional
Muhammad, 07 Dec 2024
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Great facilities. Food at breakfast an be warmed up a little bit. Quiet and near the shopping mall.

6/10
Fair
Mun Fatt David, 05 Dec 2024
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Overall the property is clean. There are two things about the property. First it is the food. Some of the dishes offered for breakfast are salty. Lastly I am surprised that the property does not return the customer the security deposit slip upon check out. The deposit is meant to offset any expenses incurred during the stay. As I am cleared by the counter staff at check out, there should not be any charge to the customer and the deposit slip has to be returned. This is how other hotels are doing upon check out.

10/10
Exceptional
Russul, 02 Dec 2024
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Perfect location close to everything with good service and facilities

4/10
Poor
Nicholas, 17 Nov 2024
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Room had a very heavy perfume smell the moment you open the room door. Told receptionist about it and asked for them to get rid of smell but it didn’t happen. On two occasions , whole reception was left unattended with no one at the desk at all

8/10
Excellent
Damian, 10 Nov 2024
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All good except check in and check out very slow. Only one person attending.

10/10
Exceptional
Guillermo, 09 Oct 2024
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.

6/10
Fair
Famiza, 08 Oct 2024
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The property is situated in a great location, but the two-bedroom apartment definitely needs some updating. I noticed a strong smell of smoke in my room, despite requesting a non-smoking option. A word of caution: double-check your room charges at checkout. The staff charged me for an additional night, even though I had already paid for my entire stay in advance. The reception team seemed unaware of this charge and couldn't resolve the issue. I was running late for my flight, but they insisted I wait for their finance team to address the extra charges. Overall, this left me with a less-than-positive impression of the hotel.

10/10
Exceptional
Zubaidah, 28 Sep 2024
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Convenience and easy assessable to shopping and eatery

8/10
Excellent
Lian, 26 Sep 2024
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The Hotel is great. The only issue is that the detergent used for hallway carpet smells very strong and unpleasant.

8/10
Excellent
Eamon, 13 Sep 2024
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I stayed here for five nights. Good hotel, great service. But they are renovating some rooms and it can be noisey up to 530pm.

10/10
Exceptional
Te, 11 Sep 2024
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Best concierge service with Sheriff. Extremely helpful and honest. Always available and smiles. It makes a big difference.

8/10
Excellent
Fahed, 05 Sep 2024
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Central location

Central location , very good service and restaurants . however , it is outdated

10/10
Exceptional
Te, 02 Sep 2024
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Excellent location and dining options. Great shopping opportunities.

10/10
Exceptional
Sitti Nurliza, 01 Sep 2024
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Nice location, cleaness hotel, good staff, in room dining very good

8/10
Excellent
SIEW FANG, 26 Aug 2024
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Wanted to use the tub but water was not warm enough

10/10
Exceptional
Bilal, 08 Aug 2024
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Love this place been coming here since it was called the prince hotel and will always come back

8/10
Excellent
Fahed, 26 Jul 2024
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Good Location

Good loction . I stayed in 22nd floor and i ve still listen to the noise outside . bed is so so

2/10
Poor
Abhishek, 15 Jul 2024
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Pathetic Service

The property is perfect in terms of location, cleanliness, and room size. The check-in was very smooth and Jackson was accommodating and prompt. However, post that you are on your own, the room service for any service was beyond pathetic. The in-room dining or concierge service never answers your call. The times that they answer your call, they say they will call you back and they never call. I was even expected to carry my bags down as the concierge service was very busy. The only time they offer to help you is when you carry your bags to the reception. The lack of basic courtesy and service standards makes this hotel a poor choice for anyone expecting even some modest comfort during their stay.

4/10
Poor
Eddie, 12 Jul 2024
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Terrible Check in

Checking in was a pain and took more than an hour. Room was very basic and tired. Food in the coffee house was also bad

8/10
Excellent
Sim, 30 Jun 2024
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The location is good

10/10
Exceptional
Ahshida, 28 Jun 2024
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My preferred hotel when I’m staying in Kuala Lumpur. The standard rooms are a bit dated, but items are well-conditioned. I prefer the bigger room, as the design is updated. However, I really like the area for its convenience to Bukit Bintang. It’s also faster to get a Grab as the main road is less busy.

10/10
Exceptional
Jedrick Daimler, 24 Jun 2024
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Its really nice

10/10
Exceptional
Jedrick Daimler, 23 Jun 2024
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It was amazing

8/10
Excellent
YIN YIN YVONNE, 18 Jun 2024
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Great location. The residence a bit old as compared to the hotel wing, overall still ok.

10/10
Exceptional
Trisyia, 11 Jun 2024
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Good location, short walk to Pavilion mall KL via the covered walkway from the Banyan Tree hotel next door. Small part of the walkway is unsheltered, but location is convenience enough.

10/10
Exceptional
Ronil, 09 Jun 2024
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Great staff and high quality bedding

8/10
Excellent
Peter, 07 Jun 2024
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Nice hotel in a good location

It's a centrally located hotel opposite Pavilion Mall and in Bukit Bintang, right in the heart of the KL city centre. The room is comfortable and spacious, with a large toilet. The downside is that there is a strong cigarette smell in the corridor outside the room.

8/10
Excellent
John Chung Yen, 03 Jun 2024
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Staff are helpful and polite. Convenient to walk about. The followings need improvement: a. It needs renovation in the room overall. It is still ok now but one can see it will run down in the near future, b. Sitting areas in the lobby needs improvement and more comfortable seats. c. Overall renovation is needed.

10/10
Exceptional
Yeow Khuan, 01 Jun 2024
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Value for money for biz travelling

10/10
Exceptional
Robert, 30 May 2024
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Very nice room, large and comfortable. I ordered room service for diñner as i had work to do. Very good meal and great service. Highly recommended AAA

6/10
Fair
Verified traveler, 29 May 2024
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Spacious room, but quality didn't feel up to par with Pullman standards. Also breakfast was really underwhelming.

4/10
Poor
Yeesum, 15 May 2024
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Hardware average but staff and services are below expectation especially for the Pullman brand. Electric sockets need replacement but no immediately replacement or follow up. Housekeeping forgot to give face towels and hand towels for the first night, second night missing other items. Coffee shop has no service. Overall, the staffs and service is significantly below expectation. Very disappointment. Not going back.

8/10
Excellent
Bibi, 13 May 2024
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Hotel was very clean. But I couldn't get the room AC cold enough. It was barely cool. Hallway and elevators were very warm.

10/10
Exceptional
Andrew, 11 May 2024
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Good

6/10
Fair
Verified traveler, 09 May 2024
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Bad wiring

We had electrical problems in our room for a day and a half before they finally changed us. The breakers kept tripping, leaving us in the dark.

10/10
Exceptional
Pankaj, 05 May 2024
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Great location and very helpful staff.

8/10
Excellent
YONG CHING, 16 Mar 2024
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Very near to shopping malls. Rooms are quite rundown.. needs to refurnish the cupboards in kitchenette and toilet.

10/10
Exceptional
Kadir Siti Zubeidah, 11 Mar 2024
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Walking distance to pavilion and there is even a link way via the hotel beside it. Room was clean and comfortable and the staff were always pleasant and polite

6/10
Fair
Jacqueline, 06 Mar 2024
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Property was in a nice location in the city center. We had a 1 bedroom apartment which was very spacious. The rooms were a bit dated but the thing I really did not like about the hotel was the smell of smoke. You smell smoke as soon as you enter the hotel and while we did have non smoking room our room still smelled like smoke. Hotel is a fine option if you don't mind the smell of smoke.

10/10
Exceptional
Lum, 01 Mar 2024
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Front Desk Staffs

The Front Desk Staffs is very helpful.

10/10
Exceptional
Tay Leng Siow, 26 Feb 2024
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All is good and thanks for arranging a birthday cake for my hubby bday great job

2/10
Poor
William, 19 Feb 2024
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Horrible interior in room, bad feel

10/10
Exceptional
Antony, 10 Feb 2024
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Have stayed at the Pullman Hotel many times when visiting KL over the years and have always found the value, Location and service to be excellent

10/10
Exceptional
Louis, 30 Jan 2024
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Close to shopping

6/10
Fair
Christopher, 21 Jan 2024
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Old but central

Good location but rooms were very tired and need refurbishment. Breakfast was very busy but good food. An average stay not worth the money.

8/10
Excellent
Edward, 21 Jan 2024
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The location is excellent! The property and service are fair

10/10
Exceptional
Verified traveler, 16 Jan 2024
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Short trip but a comforting overnight stay. Also used the gym - machines were in good shape. Caught an early morning breakfast - it’s a good spread - overall quite a smooth stay.

10/10
Exceptional
Tahira, 03 Jan 2024
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Our stay at Pullman was lovely, we stayed in the family suite it was very spacious and clean. The poor area was lovely too and shopping centre was very close to the hotel.

8/10
Excellent
Gregory, 02 Jan 2024
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Great service, gym, pool and breakfast. Very spacious apartment. Enjoyable stay.

10/10
Exceptional
Bin Suma, 16 Dec 2023
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As a family of 4, we really love your 2 bedroom unit as we can stay together in 1 unit

10/10
Exceptional
Ben, 16 Dec 2023
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Close to everything. Excellent facility and staff

10/10
Exceptional
Raul, 14 Dec 2023
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Pullman Kuala Lumpur city center Hotel

Very nice and clean hotel. Location was a perfect place.walking distance to the shopping mall and restaurants. Breakfast in the hotel was great. We enjoyed our stay here.

10/10
Exceptional
Peirong, 01 Dec 2023
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A typical 5-star hotel in Asia. Very close to major shopping area.

10/10
Exceptional
Shafayet, 26 Nov 2023
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The hotel is located at the center of the shopping and tourist area. Room and facilities are top of the class. Quick and easy check-in and Check-out. The surroundings are very alive in day and till mid night.

4/10
Poor
Brett, 21 Nov 2023
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Disappointed

For a Pullman property we were very disappointed. Our larger upgrade room was nice enough but is showing its age. Massive bed but hard as a rock. Air conditioning blowing right on to bed, so hard to get room temp comfortable. We dined at the large, but mostly empty, international restaurant and were very underwhelmed. We had the “Korean style special” wings, a seafood Laksa and a mushroom soup. After a long wait the wine arrived, and after an even longer wait the soup and Laksa arrived. Soup was ok, but Laksa was the worst I have had. Overcooked prawn (1) and a tasteless lime juice soup with some vegetables and Japanese Udon noodles,and, I think grated apple. Unusual. The wings were forgotten about. Waiter did eventually apologise and offered a free matcha tea sweet that no one else wanted( after tasting we realised why). A lot of room service orders apparently. When wings did arrive, we asked about the “unique” sauces to go with them. The waiter had no idea but did suggest mushroom sauce. Really, with chicken wings? When he found out we settled on the garlic/soy, but in retrospect would have been better with the mushroom sauce. We ate them but… On complaint to front desk I stressed it was not individual staff, but poor training and supervision. Poor waiter phoned later and I had to reassure him he was not completely responsible. Seemed like he was made the scapegoat. Disappointed, particularly in a Pullman property.

10/10
Exceptional
Noor Faezah, 07 Nov 2023
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Love everything!

10/10
Exceptional
Verified traveler, 04 Nov 2023
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Trip with friends

Excellent hotel, great location, helpful staff great food. Paid the extra for executive lounge access-well worth it!

6/10
Fair
Leong, 02 Nov 2023
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Cigarette smell from nowhere.

This hotel location and room was great. But the smoking smell was not a good experience. Even I’m staying in a non smoking floor but everyday I can smell cigarette smell along the corridor. I had bring this up to the hotel staff but they just keep telling me this cigarette smell was from the smoking floor right below us, I really couldn’t understand this equation. And once I had to change room because the cigarette smell was coming into my room from the AC ducting as I was told by the reception staff. This is the only set back I experienced during my stay in this hotel which was my first time staying in Pullman.

8/10
Excellent
Sean, 31 Oct 2023
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Property is a little aged but the location does make up for it!

10/10
Exceptional
Lucinda, 29 Oct 2023
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The breakfast buffet was amazing with the choice and freshly made food items including Indian, Chinese and Malay food. The decor is lovely too with in house restaurants if you can’t be bothered to go out. Its proximity to Pavilion is amazing and very easy to use Conlay or BB MRT…or just call a Grab to the hotel. The room was lovely and clean and the bed was comfortable. On a couple of occasions when we returned to the room in the evening, the room smelled very strongly of cigarette smoke. We thought the cleaner was a smoker and called the housekeeping team who promptly turned up with air fresheners. The following day we had the same problem and when the housekeeping was cleaning the room next door and held the door open, we realised the smell was from that room perpendicular to ours (in a corner). We told the reception the stench must have come through the AC and given it was supposedly a non smoking floor, it was very annoying. Little was done about this, I guess we just had to wait for that guest to leave but annoying having to suffocate in either cigarette smoke or air fresheners when you’re tired!

6/10
Fair
Dean, 25 Oct 2023
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The room itself was pretty tired as was the general state of the hotel. It could definitely do with a refresh to be considered a 4 star hotel.

10/10
Exceptional
Dexter Vil, 24 Oct 2023
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Shower is so strong. Close to everything. Buffet breakfast is suoerb. Highly recommended.

10/10
Exceptional
aaron, 24 Oct 2023
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Convenient in Central area, opposite Pavilion, walking distance. Just be careful not to touch mini bar items, it's way too expensive.

8/10
Excellent
Shih Wen, 11 Oct 2023
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Good trip

Hotel room with comfortable bed , good toilet size . Good location to food / shopping / clubbing 😊

10/10
Exceptional
Teck, 23 Sep 2023
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Convenient

10/10
Exceptional
Azalea, 10 Sep 2023
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I like how professional and welcoming all the staff at PKLCC. They were kind, friendly and easy to talk to. I like how clean and modern the hotel is, the buffet food and food selections were great. It was easy check-in for me, and the porter took care of my luggage. My room was clean and quiet. The 2nd time I checked in, I had a better view of the city. It would be note-worthy to mention Faisel, Anne, Henry and Wan Mus, some of the staff who took care of me. I say, all of the staff did a great job while I was there. Everyone had a friendly smile as they open the lobby door for me. I would return to PKLCC the next time I travel back to Malaysia.

6/10
Fair
Yeefong, 04 Sep 2023
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The hotel is conveniently located near the mall and food. We could just walked over to the pavilion mall using the overhead bridge without crossing the bustling congested road or wait for the traffic light that takes forever to turn green. Parking at the hotel was easy. The room was also clean and tidy. However my husband and I did not enjoy the sleep. The bed was hard and pillows were soft for our liking. We did not have good sleep during our two nights stay.

10/10
Exceptional
Peony, 27 Aug 2023
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Great location! Apartment a little dated but clean with good service and facilities. Will definitely come back again.

10/10
Exceptional
William, 20 Aug 2023
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Fantastic

Food was wonderful. Superb. Extremely haloful staff. Wonderful stay.

2/10
Poor
Ana, 11 Aug 2023
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Just horrendous

Horrible experience starting with the checkin. After writing to them without an answer for an early checkin, i arrive at the hotel at 7 AM with a 5yo after more than 10 hours of flight. I ask them to change me some money for the taxi and they say that there is an atm near by at 5 minutes walk. Thank you sir, let me grab my child and walk for 5 minutes because we are not tired at all. After that, they asked me for a early checkin fee that was more than what I paid for the room itself. After getting mad (meanwhile they were laughing like they had a lunatic person in front of them) they said : ok 50 euros then. I have paid 50 euros (no receipt, no bill). At breakfast, average products, when I went for a coffee the waiter took the rests from my plate and put them in my child's plate. When i come to the table she was eating her stuff with my rests aside on her plate. I can’t imagine how this hotel is a 5 star hotel. I will make a complain also directly to them. The service is horrible, just horrible. You are so business oriented and not human oriented. I have changed the hotel after one night.

10/10
Exceptional
Janet, 02 Aug 2023
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The room was clean and the bed was extremely comfortable. I was lucky to have an excellent staff checking me in. One who went out of her way to ensure that my needs were met. The area around the hotel was clean and quiet. No unsavoury characters larking around. Shopping complexes were a stone’s throw away. Food at the hotel were good. Thoroughly enjpyed my stay. Thank you.?

8/10
Excellent
Lam, 25 Jul 2023
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The location is very good and close to transport.

8/10
Excellent
Desmond Dev, 22 Jul 2023
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Good staff, very presentable hotel and close to amenities.

10/10
Exceptional
Lim C, 17 Jul 2023
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Fantastic Hotel. Great location.

The aspects that stood out to us were: Great location. Few minutes walk to Pavilion shopping centre and link Bridge access to KLCC. Great choice of restaurants around Friendly and welcoming staff in all areas Especially impressed by the Sedap restaurant chef who made us bbq buns when it was not in the menu. Nice decent size rooms. Nespresso machine Not a big deal but on our departure, we requested for assistance for our luggage but no one came after we waited for a while so we had to move our luggage to the lobby ourselves. Restaurant service was great. Taste rating 3/5

10/10
Exceptional
Jackie Wai Yip, 09 Jul 2023
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everything was great. a short layover for one night before i catch a flight home.

8/10
Excellent
CHENG, 03 Jul 2023
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Room is big and spacious. Love the shower, water is strong, and we could use the jet stream of water as a massager after a long day out. Breakfast was good and like the most was the local bread with spread like kaya, peanut butter, Nutella and condense milk to choose from.

4/10
Poor
Mohammed, 23 Jun 2023
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I didn’t like the staff not responding on time for reservation which resulted me booking twice nor replying to my email. No apology whatsoever. This is pathetic.

10/10
Exceptional
He Sheng, 14 Jun 2023
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Staff was helpful and friendly

8/10
Excellent
TEOH, 13 Jun 2023
expedia-logo-v2.pngTraveller

We arrived at about 2pm but only got keys to our room at 4pm. Lobby restaurant service super slow and unresponsive. Spent most their time at the counters and not attending to the tables. Asked for side plates twice but it never came. Poolside cafe advised us not to order food as it will take 1-1.5hrs for the food to be delivered from the lobby to the pool. No Bloody Mary or Pina Colada at the pool bar as the hotel has run out of tomato and pineapple juice for a long time. I was there from Friday to Mon and it was not available on all days.

10/10
Exceptional
Triple ZZZ, 05 Jun 2023
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All Good

10/10
Exceptional
Rapaiah, 31 May 2023
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The 2 bedroom’s apartment that I stayed with my sisters is good. However, there wasn’t any bowls provided for use. FYI, we cooked our breakfast daily throughout our stay. It was difficult to eat porridge and noodles on a plate. There was also no spatula provided to flip omelette. The ladles provided were also not heat resistance. Thank you.

10/10
Exceptional
michael, 30 May 2023
expedia-logo-v2.pngTraveller

Although the hotel changed hands several years ago and changes have been made, not always for the best, the staff make your visit the best it can be.....full marks to all off the staff

10/10
Exceptional
Haslindah, 02 May 2023
hotel-logo-v2.pngTraveller

First time and definitely not the last time

It was my first time staying in Pullman hotel. I had an amazing and fuss free stay in the hotel. Breakfast was great, many selections. Hotel staffs are friendly and helpful. I would like to thank Aida for helping me with my check-in request. Appreciate it.

8/10
Excellent
MASAYUKI, 30 Apr 2023
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All facilities were comfortable

8/10
Excellent
Jeffrey, 03 Apr 2023
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Besides excellent location everything else was avg

Facilities a bit run down. Room ran out of tissue without any replenishments.

10/10
Exceptional
Lum, 02 Apr 2023
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Friendly Staffs

Great Staffs , able to solve our problem immediately.

4/10
Poor
Natasha, 25 Mar 2023
expedia-logo-v2.pngTraveller

Great location however the rooms are looking really tired - our apartment came with a fridge that didn’t work, furniture that was chipped and over worn. Staff were hit and miss - one woman in Sedap was particularly unfriendly. An ok choice but in a city with lots of options, this wouldn’t be my recommendation

8/10
Excellent
Verified traveler, 20 Mar 2023
hotel-logo-v2.pngTraveller

Great hotel

Everything good. Except the water mixer was not working. No cool water in shower and basin tap

6/10
Fair
Rozinah, 14 Mar 2023
hotel-logo-v2.pngTraveller

Disappointing stay

This hotel is always overcrowded, hence the cleanliness and services is compromised. This my second stay in less than 6 months, ealier in Oct 2022 where I was celebrating my birthday. The hotel had emailed me saying they will give me a slice of complimentary cake but it never came. It was OK since it was my first time at Pullman KLCC and I didnt want to spoil my birthday weekend. This time around I was truly disappointed. The bed was uncomfortable, the comforter is nothing but a mere piece of cloth, the insert was so thin. The pillows looked fluffy but once you lie down it all became flat. The toiletries were replenished for one person and we were too tired to ask for more when we got back to the hotel. Breakfast was plenty but quality is not there. Most of the dishes tasted bland.

6/10
Fair
Genan, 13 Mar 2023
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Really easy to get too

10/10
Exceptional
Chin Huat, 08 Mar 2023
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good place to stay over.

Overall it was always nice to be staying at Pullman. recommended for staying in KL.

6/10
Fair
Verified traveler, 04 Mar 2023
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No hot water for shower

We stayed in a 2 bed rooms suite for 4 nights, room with old furniture, the showers in the bathroom without hot water, the breakfast is not much choices, hallway smells smoking, we don’t think to go back here again.

8/10
Excellent
Jamilah, 24 Jan 2023
expedia-logo-v2.pngTraveller

Convenient as its located near shopping malls and eateries.

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