Good staff, facility, surroundings.

Clean, good location & friendly staff

rooms

Outdated rooms

Outdated rooms specially the resident part

Apartment room got smoking smell,floor carpets smly, wardrobes are borken and really as like 3 stars hotel. Breakfast menu is no value for $19 / pax. Poor service

Great location and wonderful facilities. Highly recommended.

Comfortable hotel with good breakfast, gym and pool.

We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in. There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water. I travel a lot and I must say this has been an unpleasant experience for us.

Great facilities. Food at breakfast an be warmed up a little bit. Quiet and near the shopping mall.

Overall the property is clean. There are two things about the property. First it is the food. Some of the dishes offered for breakfast are salty. Lastly I am surprised that the property does not return the customer the security deposit slip upon check out. The deposit is meant to offset any expenses incurred during the stay. As I am cleared by the counter staff at check out, there should not be any charge to the customer and the deposit slip has to be returned. This is how other hotels are doing upon check out.

Perfect location close to everything with good service and facilities

Room had a very heavy perfume smell the moment you open the room door. Told receptionist about it and asked for them to get rid of smell but it didn’t happen. On two occasions , whole reception was left unattended with no one at the desk at all

All good except check in and check out very slow. Only one person attending.

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The property is situated in a great location, but the two-bedroom apartment definitely needs some updating. I noticed a strong smell of smoke in my room, despite requesting a non-smoking option. A word of caution: double-check your room charges at checkout. The staff charged me for an additional night, even though I had already paid for my entire stay in advance. The reception team seemed unaware of this charge and couldn't resolve the issue. I was running late for my flight, but they insisted I wait for their finance team to address the extra charges. Overall, this left me with a less-than-positive impression of the hotel.

Convenience and easy assessable to shopping and eatery

The Hotel is great. The only issue is that the detergent used for hallway carpet smells very strong and unpleasant.

I stayed here for five nights. Good hotel, great service. But they are renovating some rooms and it can be noisey up to 530pm.

Best concierge service with Sheriff. Extremely helpful and honest. Always available and smiles. It makes a big difference.

Central location

Central location , very good service and restaurants . however , it is outdated

Excellent location and dining options. Great shopping opportunities.

Nice location, cleaness hotel, good staff, in room dining very good

Wanted to use the tub but water was not warm enough

Love this place been coming here since it was called the prince hotel and will always come back

Good Location

Good loction . I stayed in 22nd floor and i ve still listen to the noise outside . bed is so so

Pathetic Service

The property is perfect in terms of location, cleanliness, and room size. The check-in was very smooth and Jackson was accommodating and prompt. However, post that you are on your own, the room service for any service was beyond pathetic. The in-room dining or concierge service never answers your call. The times that they answer your call, they say they will call you back and they never call. I was even expected to carry my bags down as the concierge service was very busy. The only time they offer to help you is when you carry your bags to the reception. The lack of basic courtesy and service standards makes this hotel a poor choice for anyone expecting even some modest comfort during their stay.

Terrible Check in

Checking in was a pain and took more than an hour. Room was very basic and tired. Food in the coffee house was also bad

The location is good

My preferred hotel when I’m staying in Kuala Lumpur. The standard rooms are a bit dated, but items are well-conditioned. I prefer the bigger room, as the design is updated. However, I really like the area for its convenience to Bukit Bintang. It’s also faster to get a Grab as the main road is less busy.

Its really nice

It was amazing

Great location. The residence a bit old as compared to the hotel wing, overall still ok.

Good location, short walk to Pavilion mall KL via the covered walkway from the Banyan Tree hotel next door. Small part of the walkway is unsheltered, but location is convenience enough.

Great staff and high quality bedding

Nice hotel in a good location

It's a centrally located hotel opposite Pavilion Mall and in Bukit Bintang, right in the heart of the KL city centre. The room is comfortable and spacious, with a large toilet. The downside is that there is a strong cigarette smell in the corridor outside the room.

Staff are helpful and polite. Convenient to walk about. The followings need improvement: a. It needs renovation in the room overall. It is still ok now but one can see it will run down in the near future, b. Sitting areas in the lobby needs improvement and more comfortable seats. c. Overall renovation is needed.

Value for money for biz travelling

Very nice room, large and comfortable. I ordered room service for diñner as i had work to do. Very good meal and great service. Highly recommended AAA

Spacious room, but quality didn't feel up to par with Pullman standards. Also breakfast was really underwhelming.

Hardware average but staff and services are below expectation especially for the Pullman brand. Electric sockets need replacement but no immediately replacement or follow up. Housekeeping forgot to give face towels and hand towels for the first night, second night missing other items. Coffee shop has no service. Overall, the staffs and service is significantly below expectation. Very disappointment. Not going back.

Hotel was very clean. But I couldn't get the room AC cold enough. It was barely cool. Hallway and elevators were very warm.

Good

Bad wiring

We had electrical problems in our room for a day and a half before they finally changed us. The breakers kept tripping, leaving us in the dark.

Great location and very helpful staff.

Very near to shopping malls. Rooms are quite rundown.. needs to refurnish the cupboards in kitchenette and toilet.

Walking distance to pavilion and there is even a link way via the hotel beside it. Room was clean and comfortable and the staff were always pleasant and polite

Property was in a nice location in the city center. We had a 1 bedroom apartment which was very spacious. The rooms were a bit dated but the thing I really did not like about the hotel was the smell of smoke. You smell smoke as soon as you enter the hotel and while we did have non smoking room our room still smelled like smoke. Hotel is a fine option if you don't mind the smell of smoke.

Front Desk Staffs

The Front Desk Staffs is very helpful.

All is good and thanks for arranging a birthday cake for my hubby bday great job

Horrible interior in room, bad feel

Have stayed at the Pullman Hotel many times when visiting KL over the years and have always found the value, Location and service to be excellent

Close to shopping

Old but central

Good location but rooms were very tired and need refurbishment. Breakfast was very busy but good food. An average stay not worth the money.

The location is excellent! The property and service are fair

Short trip but a comforting overnight stay. Also used the gym - machines were in good shape. Caught an early morning breakfast - it’s a good spread - overall quite a smooth stay.

Our stay at Pullman was lovely, we stayed in the family suite it was very spacious and clean. The poor area was lovely too and shopping centre was very close to the hotel.

Great service, gym, pool and breakfast. Very spacious apartment. Enjoyable stay.

As a family of 4, we really love your 2 bedroom unit as we can stay together in 1 unit

Close to everything. Excellent facility and staff

Pullman Kuala Lumpur city center Hotel

Very nice and clean hotel. Location was a perfect place.walking distance to the shopping mall and restaurants. Breakfast in the hotel was great. We enjoyed our stay here.

A typical 5-star hotel in Asia. Very close to major shopping area.

The hotel is located at the center of the shopping and tourist area. Room and facilities are top of the class. Quick and easy check-in and Check-out. The surroundings are very alive in day and till mid night.

Disappointed

For a Pullman property we were very disappointed. Our larger upgrade room was nice enough but is showing its age. Massive bed but hard as a rock. Air conditioning blowing right on to bed, so hard to get room temp comfortable. We dined at the large, but mostly empty, international restaurant and were very underwhelmed. We had the “Korean style special” wings, a seafood Laksa and a mushroom soup. After a long wait the wine arrived, and after an even longer wait the soup and Laksa arrived. Soup was ok, but Laksa was the worst I have had. Overcooked prawn (1) and a tasteless lime juice soup with some vegetables and Japanese Udon noodles,and, I think grated apple. Unusual. The wings were forgotten about. Waiter did eventually apologise and offered a free matcha tea sweet that no one else wanted( after tasting we realised why). A lot of room service orders apparently. When wings did arrive, we asked about the “unique” sauces to go with them. The waiter had no idea but did suggest mushroom sauce. Really, with chicken wings? When he found out we settled on the garlic/soy, but in retrospect would have been better with the mushroom sauce. We ate them but… On complaint to front desk I stressed it was not individual staff, but poor training and supervision. Poor waiter phoned later and I had to reassure him he was not completely responsible. Seemed like he was made the scapegoat. Disappointed, particularly in a Pullman property.

Love everything!

Trip with friends

Excellent hotel, great location, helpful staff great food. Paid the extra for executive lounge access-well worth it!

Cigarette smell from nowhere.

This hotel location and room was great. But the smoking smell was not a good experience. Even I’m staying in a non smoking floor but everyday I can smell cigarette smell along the corridor. I had bring this up to the hotel staff but they just keep telling me this cigarette smell was from the smoking floor right below us, I really couldn’t understand this equation. And once I had to change room because the cigarette smell was coming into my room from the AC ducting as I was told by the reception staff. This is the only set back I experienced during my stay in this hotel which was my first time staying in Pullman.

Property is a little aged but the location does make up for it!

The breakfast buffet was amazing with the choice and freshly made food items including Indian, Chinese and Malay food. The decor is lovely too with in house restaurants if you can’t be bothered to go out. Its proximity to Pavilion is amazing and very easy to use Conlay or BB MRT…or just call a Grab to the hotel. The room was lovely and clean and the bed was comfortable. On a couple of occasions when we returned to the room in the evening, the room smelled very strongly of cigarette smoke. We thought the cleaner was a smoker and called the housekeeping team who promptly turned up with air fresheners. The following day we had the same problem and when the housekeeping was cleaning the room next door and held the door open, we realised the smell was from that room perpendicular to ours (in a corner). We told the reception the stench must have come through the AC and given it was supposedly a non smoking floor, it was very annoying. Little was done about this, I guess we just had to wait for that guest to leave but annoying having to suffocate in either cigarette smoke or air fresheners when you’re tired!

The room itself was pretty tired as was the general state of the hotel. It could definitely do with a refresh to be considered a 4 star hotel.

Shower is so strong. Close to everything. Buffet breakfast is suoerb. Highly recommended.

Convenient in Central area, opposite Pavilion, walking distance. Just be careful not to touch mini bar items, it's way too expensive.

Good trip

Hotel room with comfortable bed , good toilet size . Good location to food / shopping / clubbing 😊

Convenient

I like how professional and welcoming all the staff at PKLCC. They were kind, friendly and easy to talk to. I like how clean and modern the hotel is, the buffet food and food selections were great. It was easy check-in for me, and the porter took care of my luggage. My room was clean and quiet. The 2nd time I checked in, I had a better view of the city. It would be note-worthy to mention Faisel, Anne, Henry and Wan Mus, some of the staff who took care of me. I say, all of the staff did a great job while I was there. Everyone had a friendly smile as they open the lobby door for me. I would return to PKLCC the next time I travel back to Malaysia.

The hotel is conveniently located near the mall and food. We could just walked over to the pavilion mall using the overhead bridge without crossing the bustling congested road or wait for the traffic light that takes forever to turn green. Parking at the hotel was easy. The room was also clean and tidy. However my husband and I did not enjoy the sleep. The bed was hard and pillows were soft for our liking. We did not have good sleep during our two nights stay.

Great location! Apartment a little dated but clean with good service and facilities. Will definitely come back again.

Fantastic

Food was wonderful. Superb. Extremely haloful staff. Wonderful stay.

Just horrendous

Horrible experience starting with the checkin. After writing to them without an answer for an early checkin, i arrive at the hotel at 7 AM with a 5yo after more than 10 hours of flight. I ask them to change me some money for the taxi and they say that there is an atm near by at 5 minutes walk. Thank you sir, let me grab my child and walk for 5 minutes because we are not tired at all. After that, they asked me for a early checkin fee that was more than what I paid for the room itself. After getting mad (meanwhile they were laughing like they had a lunatic person in front of them) they said : ok 50 euros then. I have paid 50 euros (no receipt, no bill). At breakfast, average products, when I went for a coffee the waiter took the rests from my plate and put them in my child's plate. When i come to the table she was eating her stuff with my rests aside on her plate. I can’t imagine how this hotel is a 5 star hotel. I will make a complain also directly to them. The service is horrible, just horrible. You are so business oriented and not human oriented. I have changed the hotel after one night.

The room was clean and the bed was extremely comfortable. I was lucky to have an excellent staff checking me in. One who went out of her way to ensure that my needs were met. The area around the hotel was clean and quiet. No unsavoury characters larking around. Shopping complexes were a stone’s throw away. Food at the hotel were good. Thoroughly enjpyed my stay. Thank you.?

The location is very good and close to transport.

Good staff, very presentable hotel and close to amenities.

Fantastic Hotel. Great location.

The aspects that stood out to us were: Great location. Few minutes walk to Pavilion shopping centre and link Bridge access to KLCC. Great choice of restaurants around Friendly and welcoming staff in all areas Especially impressed by the Sedap restaurant chef who made us bbq buns when it was not in the menu. Nice decent size rooms. Nespresso machine Not a big deal but on our departure, we requested for assistance for our luggage but no one came after we waited for a while so we had to move our luggage to the lobby ourselves. Restaurant service was great. Taste rating 3/5

everything was great. a short layover for one night before i catch a flight home.

Room is big and spacious. Love the shower, water is strong, and we could use the jet stream of water as a massager after a long day out. Breakfast was good and like the most was the local bread with spread like kaya, peanut butter, Nutella and condense milk to choose from.

I didn’t like the staff not responding on time for reservation which resulted me booking twice nor replying to my email. No apology whatsoever. This is pathetic.

Staff was helpful and friendly

We arrived at about 2pm but only got keys to our room at 4pm. Lobby restaurant service super slow and unresponsive. Spent most their time at the counters and not attending to the tables. Asked for side plates twice but it never came. Poolside cafe advised us not to order food as it will take 1-1.5hrs for the food to be delivered from the lobby to the pool. No Bloody Mary or Pina Colada at the pool bar as the hotel has run out of tomato and pineapple juice for a long time. I was there from Friday to Mon and it was not available on all days.

All Good

The 2 bedroom’s apartment that I stayed with my sisters is good. However, there wasn’t any bowls provided for use. FYI, we cooked our breakfast daily throughout our stay. It was difficult to eat porridge and noodles on a plate. There was also no spatula provided to flip omelette. The ladles provided were also not heat resistance. Thank you.

Although the hotel changed hands several years ago and changes have been made, not always for the best, the staff make your visit the best it can be.....full marks to all off the staff

First time and definitely not the last time

It was my first time staying in Pullman hotel. I had an amazing and fuss free stay in the hotel. Breakfast was great, many selections. Hotel staffs are friendly and helpful. I would like to thank Aida for helping me with my check-in request. Appreciate it.

All facilities were comfortable

Besides excellent location everything else was avg

Facilities a bit run down. Room ran out of tissue without any replenishments.

Friendly Staffs

Great Staffs , able to solve our problem immediately.

Great location however the rooms are looking really tired - our apartment came with a fridge that didn’t work, furniture that was chipped and over worn. Staff were hit and miss - one woman in Sedap was particularly unfriendly. An ok choice but in a city with lots of options, this wouldn’t be my recommendation

Great hotel

Everything good. Except the water mixer was not working. No cool water in shower and basin tap

Disappointing stay

This hotel is always overcrowded, hence the cleanliness and services is compromised. This my second stay in less than 6 months, ealier in Oct 2022 where I was celebrating my birthday. The hotel had emailed me saying they will give me a slice of complimentary cake but it never came. It was OK since it was my first time at Pullman KLCC and I didnt want to spoil my birthday weekend. This time around I was truly disappointed. The bed was uncomfortable, the comforter is nothing but a mere piece of cloth, the insert was so thin. The pillows looked fluffy but once you lie down it all became flat. The toiletries were replenished for one person and we were too tired to ask for more when we got back to the hotel. Breakfast was plenty but quality is not there. Most of the dishes tasted bland.

Really easy to get too

good place to stay over.

Overall it was always nice to be staying at Pullman. recommended for staying in KL.

No hot water for shower

We stayed in a 2 bed rooms suite for 4 nights, room with old furniture, the showers in the bathroom without hot water, the breakfast is not much choices, hallway smells smoking, we don’t think to go back here again.