Slow service

Trip to Medellin

I visited Medellin for a few days and enjoyed my stay at Provenza. Location is in the heart of town with all the action. I would recommend this property for lodging

great. people. and great experience

Very good location, excellent service, the staff have all great attitude. They can offer 3 rooms suites, which I think is amazing. Windows need urgent isolation to avoid the loud exterior noise during the nights and looks that they have some issues with the hot water that goes on and off.

I loved the view and the cabin was beautiful and confortable, food was excellent!

Staff is very friendly and caring.

Provenza lofts is the perfect stay in a hot spot of medellin, PROVENZA!! Prior to our stay we booked a patagliding experiance through a neighbor hotel haven, which is right around the corner! Haven also has a rooftop restaurant super cute and fun. Provenza lofts is in the perfect spot walking distance from provenza plaza where youll find fun nightlife, literally like 3 blocks away! We would def stay here when visiting Medellin again! 10 fpr 10 recommend.

Very good and comfortable stay.

We had issues with the hot tube all week. Its an old water heating system that required a staff member to empty and re fill the unit once a day. The water was not warm at all for the first two days. Then for the next day or so the water was incredibly hot and we couldn't sit in the hot tube. Finally by day three they figured out a solution... All visitors to the loft had to pay to enter, which is very inconvenient and costly. We have family in colombia that would come and meet with us and couldn't come up for a drink or to sit and wait for us to be ready as the fee would be in affect 100.000 pesos each person (visitors)

Beware

On a positive note good location and pics are accurate but beware of this place that will charge you for having a visitor over at night when no one is at the front desk (which doesn't seem safe). Also they would not check us in on time and made us wait while they checked someone in down the street at another property. Not reasonable people to deal with if there are any issues.

Everything was great from the staff to the room itself. I just wish i knew that my room didn't have a window.

Rooms need better cleaning the noise is crazy loud at night, very conveniently located close to Provenza within 2 mins walking

Great place to stay while in medellin

Location close to Restaurants Shopping ,Reasonable Rates

Need minor improvements.

The location is great, need to improve on the comfort the bed needs to be upgrade and the response to important issues like the AC not working need to be address not ignore.

😍

Hotel was in great location

Super clean and welcoming. They have beefed up security, so if anyone thinks about doing anything, will second guess themselves. The staff are accommodating. I wished I remembered all their names. The two ladies and the two gentlemen were amazing. They had the best customer service skills ever. They deserve a bonus or raise. I hope to see them again because I am returning. I can’t forget the housekeepers. They were wonderful. This property also serves an amazing breakfast in the morning. Great Staff Extremely Welcoming Great Customer Service Cleanliness Security Measure A

Loved Medellin

The hotel is quiet and very close to many areas of entertainment. The staff was cordial but the presentation of the room was not the best. Had a great experience overall. I loved Medellin and will come back

Not very safe

Really loved my stay at Provenza Lofts. Great accommodations. Helpful staff. It was my first time in Medellin and their location was perfect for all our needs. Would definitely recommend to others.

Excellent location, very close to all of the restaurants and nightclubs.

Awesome

AMAZING

Too noisy, no soundproof, cucuracha in the bathroom.

Love it

Place smell like cigarrette. We we charged a crazy amount of tax money that’s charged to Colombian residents because we didn’t have a stamp in our passports. Even thou it was an us passport. Person at Check-In was very unprofessional.

Excelente servicio y ubicación

Perfect location near the vibrant Provenza district. Property itself is cozy but lacks basic things like closet for your clothes. If you cannot sleep with noise avoid this one.The outside nightlife noise is very clear in the rooms and this goes on till the early morning hours.

Needs to be refurbished

Property served its purpose.

Paulina and Amilkar were great!! Very helpful in every possible way. We stayed in a room right In Front of the Main Street and there was a lot of noise, those windows needs to be sound proof.

great locations, definitely staying again.

great location, easy access to everything

I enjoyed my stay.

Needs renovation. Things are falling apart in the room. Huge window leakage and water coming in.

Location location! Super quaint property walking distance to a tremendous amount of restaurants and clubs. It will get loud at night until about 3am, but earplugs should help. Totally recommend it, and the front desk staff is superb, each one of them.

Todo el servicio fue excelente, la única cosa es que al estar tan pegado de todo se escucha mucho ruido a la hora de dormir pero lo demás excelente la localización la mejor en el medio de todo.

Excelente!

Great Servise and perfect spot nice clean

Poor customer service deliver

I arrive and found out the place had no elevator, I when up to the 4 floor with ivonne the person at the reception. She show me the mini bar and asked to sign for the product I asked for a list of the pricing and more towels, this never came. I asked how could it be that they did not had any tv's in the rooms was told that is the way it is. I started getting ready for dinner. When I notice the TV did not work the sofa has a broken leg the Jacuzzi was not working no bubble bath, I when down stairs only to find an empty reception desk with all my information sitting on top of it with 3 other guest private info (credit card numbers) after waiting for about 15 minutes a young man show up when I told him about my private information been out, He responded not my fault. that the previous person left the info out. While staying here they clean the room once because I told them. and even them they reply it may not get done they too busy. Every one smile. I spoke to Santiago customer satisfaction manager. poor job at taking care of the customer leaving customer info out is not a good way to keep my business. The place is located near provenza and parque lleras great location. I believe the team has good intensions Poor delivery. When I call for service and the service guy came over he insinuated that I broke the Items in the apartment my self and they will probably charge me for repairs

Great place to stay and awesome staff

average , beds not comfy, walkup no elevator , good location but noisy.

The Hotel is in a great place, near a good offer of restaurants. Did not have breakfast and that is important for me.

excelente ubicación muy atento el personal en general.

The sheets and towels are terrible

Its clean has ac kitchen although the beds aren't good and very noisy. But its in the heart of the park and action so if thats what your looking for yes a person from the United States could make due with it. But have to say at 100 a night you can get better bed no noise they party till 4 am here so be aware , the staff are friendly but never heard of a hotel charge you to clean the room so theres some downsides maybe its due to the number of rooms they have they have to pay some staff separately or something no idea. If your a light sleeper with your wife im not sure id recommend. But overall pleasant hotel has a few upgrades needed but very helpful and overall enjoyable for lone travelers. Other note you will get near western conditions for American price in Colombia so you get what you pay for here to get western like conditions with ac and everything its going to be at 100 a night along with security and safety box. Thats just how it is here

Provenza Loft

I love this property! The property and staff are Amazing! Jason Stiven, he is the Best! Thanks for everything. Oh, and Alison too!

Great place and frendly staff

okay stay

Great Service but Need room upgrades.

Nice location. A bit noisey but to be expected.

Very happy with my upgrade!,

The picture is not exactly what you get. I booked the low priced unit and got a smaller than expected, and it was not prepared, due to the recent reopening... Management right away upgraded me with a very spacious studio with kitchen, jacuzzi for 2 and huge TV. The building offer different lofts size for up to 8 to 10 guest. Location is great in La Provenza. Receptionists and staff are helpfull. Daily Cleaning is extra charge. No elevator