Excellent service

Staffed pools and loads of activities for kids.

The property is set in a big land meaning theres plenty spaces to sit, walk, swe

We loved and enjoyed our stay.

Loved it!

Customer service was great, the kids loved and having in mind ir is not tjwir first time in the hotel. The water park is amazing, the variety of food and the entertainment in the evening is just what onw would need when on vacation.

Children are involved in many activities

Value for money

Superb location, staff & facilities

Service is great

Great place to sty

I enjoyed my stay

Great!

It reminded me of being on a cruise, everyone looked happy being there.

Friendly staff, okay breakfast spread. No smart tv as listed

Very courteous and welcoming staff. Great amenities! We loved the water park. Wonderful place for family

The place is good for kids. The buffet options is very poor. I will not pay for full board at all. It’s better to use other restaurants near by that pay for a full board.

We loved it! Great place for a family with kids. Loved the water park! The staff are kind and helpful!

Friendly staff. Fun activities for kids and adults. Water slide for kids , adult and kids swimming pool. Private beach. Night entertainment from dancers to acrobats. Buffet was superb. Varieties of food choices. They are painting the outside of the house which is nice. They need to update their bedcovers and couches. We enjoyed our stay and it was money well spent. I would definitely recommend this resort.

A great break away

Staff were all amazing. Incredible view from an ocean view room. Would definitely recommend

Terrible

Keep it up thnx

Vacation

The hotel was amazing, and they gave me a free upgrade. There are many pools and they have their own little water park. The staff was friendly, the food was delicious, and I will be back again.

Perfect

Bristro marginal

Overall nice but one unfriendly server in the Bistro last night and it was VERY slow and the chicken wings were tough

Family Friendly

We absolutely loved this hotel. We stayed for 2 night but wish we had stayed longer. Everything was exceptional- from the welcome drinks on arrival, to the spa services, the vast options for breakfast and dinner buffet, the afternoon tea included as part of the half board option, the amazing song and dance we received at dinner for our honeymoon, the great views and the spacious rooms. They even decorated our room as they knew this was part of our honeymoon trip. Honestly, this looked and felt like a 5 star resort.

Really it’s amazing. This hotel is good for families.children facilities

Good hotel but flawed service.

Our stay was ok, but with some shortfalls in the service. Our room was not ready despite arriving 3 hours after check in time, waited for an hour. No bathroom mats & our child fell. Less water bottles provided. Worst bit the mattress smelt of urine & when we told them they didn’t change it & only flipped it. Waiters at the restaurant were not friendly & appeared overworked. Overall for the amount charged, it’s not value for money. They can do much better.

I highly recommend it

Loved it. Lovely stag and very helpful and professional. I would definately go again and recommend others

A

It’s amazing

The staff were extremely attentive and courteous . I felt pampered my entire stay.

From the day I arrived they were very friendly. All the STAFF’s were amazing (I can’t even mention one person)☺️. The place was clean. They gave my son, the best birthday surprise by singing to him and bringing him a cake. It was beautiful and so much more and I would definitely recommend anyone that wants to stay in Mombasa to stay at prideInn paradise. Thank you so much once again.

It was an amazing stay,staff professional.It was memorable stay

The staff was excellent

Property is well maintained Cleaning is done well Staff are friendly Entertainment industry is good Denno is the best aerobic instructor Good job

First I want to say kudos to the MG for making sure am taken care off after falling sick. The nurses were professional. Thanks to Rashid at the reception for smiling and making sure we had an extra bed. Entertainment team were really good and made the day go by faster. The only thing I didn’t like is there is no changing room if you happen to arrive before check in time, they told us to use the toilet next the reception. Also the bar is supposed to be on the adult only side not kids side.

I would definitely visit again. The atmosphere and ambiance is amazing. The staff are very friendly and welcoming. Variety of dishes from fresh and tasty. Breakfast was the best.

Food was excellent. There was variety everyday. Pool was over crowded and customers booked the pool canopies for the entire day instead of using it for a few hours and letting others use it as well. A system of allowing a person use it for a max of 3 hours would avert such a situation

Great Hotel

I have always stayed in pridein Shanzu whenever I’m in mombasa and I prefer it over everywhere else. I’m attached to it and love it

I stayed at PI for 10 nights in Sept. 2022. My experience is that the hotel is clean and the staff members are fabulous. They are friendly and helpful. On the other hand, as a traveler who has experienced other properties in a number of countries, there could be an improvement in the food. I felt that there was not much variety for breakfast or dinner. The fare was basically Kenyan dishes. I would have loved to have other dishes, for example, there could be themed nights where there are foods from other cultures. No lunch was ever provided. If you as a guest is depending on your meals being prepared by the hotel, you could go hungry during the day. In addition, there was no entertainment provided by the hotel. A few nights me and my wife heard music being played, but we were told that that was for private functions being held at the hotel.

The entire staff was very friendly and attentive to our needs.

Lack of all inclusive option

We had an amazing time. Food was great , staff very hospitable and the room was lovely with the ocean view . It’s a great family holiday resort.

We had items stolen from our room. Including money removed from our safe.The manager made it seem as if we were lying and that they had trusted staff. They had CCTV in front of our room. It only showed us and staff entering our room. After reporting the theft, I felt unsupported by management. It was so uncomfortable didn’t leave our room for the rest of our stay. When we were checking out the manager told us that if we fill out a police report then the insurance might be able to reimburse us for our lose. It took us 2.5 hours to have the police report filled. We have yet to get anything reimbursed.

It is one of the best get away from the hassles and baseless of city life. An opportunity to connect with nature. Clean and and friendly environment. The swimming pool was super clean despite being busy. They meticulously disinfect and clean it every day. Value for money! The food is good but the menu could be improved in terms of having different entries on the table every other day. Welcoming and supportive staff!

Family stay

Excellent staff Pool brilliant Food good Rooms abit tired Location good

Its a good facility for kids to have fun but they could do so much better with the rooms. Our room had cockroaches so I didn't particularly enjoy my stay, as I suffer from Katsaridaphobia and couldn't wait to leave. Kids metal beds are old and worn and rusted. Meals like dinner don't come with a soft drink like most hotels. We had to buy. At check out the number of drinks charged to our room were inaccurate.

Loved it!

Top notch hotel and staff

We had an incredible one night stay at the Pride Inn. We arrived very early for a check in (well before check out time so no room was available), but we were able to have a delicious breakfast and lounge by the pool while we waited. We were able to check in early and our room was upgraded to a beach view and it was so very comfortable, clean and cool. The service all the way through from security, to desk staff, to luggage porters and the management staff was absolutely top notch. I am a full time traveller and am on the road 365 days a year, I wholeheartedly recommend this hotel.

This property they charge me extra money for my visitor two times 😡

Good, friendly staff and excellent service.

Very friendly staff and comfortable beds and excellent service will definitely come back.

Very nice

I had to ask for wash clothes they just don't provide fior toy, i had to go ask for an iron which took me twice to ask for it twice and i got it 4 hours later.. they don't oeovide enough toilet paper i had to go ask for my the rolls are like only half rolls of toilet paper. There are a lot of flies landing all over the food at the buffet style and if you don't cover up your food at yhe tabke flies will land all over your food...i guess it would be fair to say that the hostess serving the food diesel really speak to the guests and the major flies landing all over the food is a deal breaker for me .also they want more money from Americans

Beautiful and clean

Absolutely amazing place! Very clean, food is delicious and they have a variety. The spa was the highlight for me and my wife! The service was exceptional! We loved everything about the resort and we will definitely be returning!!! Highly recommend this place!!!

This hotel was exceptional, with both breakfast and dinner and a wonderful beach on the Indian Ocean.

We had awesome time with my 4yr son ..

Nice place - kids friendly

The rooms and bathrooms are filthy!

The resort is lovely and the staff was great. Joy at the front desk was very keen to our needs and made sure that everything was great for our stay. Had exceptional service from Patrick and Caren with their service. In general everything was great and would recommend family and friends.

Booked an ocean room through Expedia. Arrived on July 10th 2021. Was given a pool view with partial ocean view.

Beautiful setting and beaches

More than my expectations, everything was perfect!

..

Beach/pool spacious environment and welcoming understanding staff Little bit old furniture and ants

Unfortunate Circumstances

This was a very unfortunate stay for us. We wrote a pretty in depth review on Trip Advisor about the lack of "peace and quiet" and the lack of supervision in most public areas for small children. They also did not follow through on posted rules and COVID policies. We met twice with management during our stay and have since corresponded with the general manager who assures us they are attending to all of our concerns.

Loved IT, perfect for families with kids. Staff was great. Will be back. Great value for your money.

Awesome place for the family

Great place for the whole family, we loved it here! Not the best beach but the pools are perfect for the kids! Service is amazing!

Very nice clean absolutely amazing place for family n kids. Loved it

5 star 💫

It was very nice! The staff at reception were exceptional , thanks to Martha for the welcome drink. Lovely hotel - will definitely revisit & recommend .

We enjoyed our stay here. Staff were friendly and courteous, and went out of their way to turn our moments here into memories.

Great personal attention from our checking in manager, Judith. Lovely sea view room with all amenities.