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Centrally located in Alcala de Henares, PCM Forum Alcalá is within a 15-minute walk of Magisterial Cathedral of Saints Justo and Pastor and Cervantes Birthplace Museum. This hotel is 0.9 mi (1.5 km) from Convent of Las Clarisas de San Diego and 0.9 mi (1.5 km) from Foro de Complutum. Stay in one of 132 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services. Planning an event in Alcala de Henares? This hotel has 9472 square feet (880 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
Concierge services
Conference space
Breakfast available (surcharge)
Laundry facilities
Garden
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Business center
Mountain biking nearby
Meeting rooms
Wedding services
Free wired internet
Wheelchair accessible parking
Number of restaurants - 1
Conference space size (feet) - 9472
Conference space size (meters) - 880
Number of hot tubs - 1
Snack bar/deli
Self parking (surcharge)
Number of bars/lounges - 1
Pool sun loungers
Terrace
Banquet hall
Covered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Front desk evenings guy is unpleasant, no hello no hi, never will stay in this hotel . Our room keys were disconnected without any reason.
Great place
Okay
Customer service at front desk was friendly and informative. Unfortunately, the cleanliness at the hotel was poor. Our side table was covered in food crumbs, the bathroom did not appear to have been cleaned, and the upstairs deck was unkept.
It is haft empty and still selling the room on line but told me that it is fully booked and upgrade is not possible. The VIP perk is a bottle of water. Free breakfast and free parking is not honored. I suggest Expedia to remove those hotels that do not honor VIP access from the VIP access list. It is unfair for those hotels that honor their VIP perks.
Si no fuera por el picnic, habría sido genial.
El hotel en general me pareció que estaba muy bien, aunque apenas pudimos disfrutarlo, ya que sólo estuvimos unas horas. Al adelantar nuestro vuelo no pudimos desayunar allí, por lo que pedimos que nos prepararan un picnic, que resultó muy malo. El sandwich de dos pisos sólo llevaba relleno en uno de ellos, el otro era sólo pan. Además, un paquetito de galletas maría, un plátano y una botella de agua. Por lo que había pagado por el desayuno ya se podían haber esmerado un poco más en el picnic.
excelente Hotel
Todo excelente, muy comoda nuestra cama, quizas un poco caliente para mi gusto, no pudimos mejorar la temperatura desde nuestra habitacion, tuvimos que pedir a recepcion que hicieran algo al respecto. A nuestro regreso a Alcala de Henares, definitivamente regresaremos a este Hotel
Not bad but next time will go to different hotel
Room was clean but bins were full of trash. Lock did not work properly and hotel have only one iron to share for all the guests. Swimming pool on the on the roof was not working and without water in the mid of May.
El personal del hotel son muy amables y eficientes. La localizacion muy convieniente, comida muy buena. The staff were very professional and friendly, very good location and price, clean and comfortable, excellet food
Situated in a perfect place to explore Alcala. Great hotel and good experience
Staff and rooms are very wide
The location is little far away from center but the staff is amazing. They were able to assist me with my early check out without any issues and they were very helpful
Hotel is clean. Breakfast is super, but the WiFi signal is very weak. In the room, you hardly could play a WhatsApp video.
Great
Clean and friendly staff members. Walking distance to the historical center and restaurants and stores.
Atendimento ao cliente interessante, pessoas pouco prestativas. Áreas do hotel limpas, área de lazer piscina em obras, horário inaceitável de uso da piscina depois das 12h e até as 18h. Absurdo e pleno verão europeu, você não poder curtir o sol e a única área de lazer do hotel. Acredito que deveria ser revisto esta situação.
Property if great, I just didn’t like how there was a leak in restroom sink. A/C was strong which we loved
El hotel muy bueno para el precio. Un poco lejos del centro pero es una caminata agradable. Limpio y amplio pero nada especial. La limpieza la hacen muuy tarde.
Clean, Quiet, Spacious and convenient
This is a very clean newly constructed hotel with quiet ventilation system and huge closet space for large or small luggage. We were traveling for a month for ATP tennis tournaments so welcomed the closet space! A ten minute brisk walk thru a park area to historic Alcara with lots of restaurants and pastry shop. When we didn’t feel like going out would allow us to bring our hot food up on trays. Huge grocery market a block away in quiet residential area . Beautiful sunsets on west side
GPS couldn’t find it. Front desk unstaffed upon arrival. TV didn’t work. Hair dryer didn’t work. No kettle in room. Strange room layout. Parking difficult.
Nice location
Very friendly. Easy stay with a great breakfast
Good hotel
Rooms in this hotel require some renovation or maintenance works.
Unexpectedly low conditions for a 4 star hotel
The cleaning service was performed every day, but, sometimes, I got very old and worn towels, or did not put towels at all, or they put feet towels instead of face/hand towels.
Medium quality
Great stay
From start to finish the experience was great. Friendly check-in, excellent room and very helpful staff. We did not eat here unfortunately. Location is good too.
The staff went out of their way to make a very difficult distressing and upsetting time for me very welcoming. The room bathroom and aspects in the room could have done with attention from maintenance which i did request on a couple of occasions but it couldn't be fixed. I thought just live with Trevor for once you already have enough stress to kill an elephant... why add to it in making a fuss.... and as I'm moving to the city shortly I may find myself in the hotel enjoying a drink when the summer weather arrives..... best not to leave the staff with a bad impression of me.
Excellent hotel situated close to close to all amenities. Comfy beds and large rooms. The only negative was hotel hosts tourgroups who tend to “takeover” the breakfast area leaving little food or space for other guests.
Three rooms offered before we had one without a broken toilet seat
The agent Carlos at check-in was pleasant and efficient. The location was close to restaurants and stores.
Clean, in an area with easy access to public transport. Friendly staff.
The property is very nice and very well located. The staff at the check in is the worst. Rude, unwelcoming, bad attitude in general. Hated the check in and check out. Staff needs to work on their hospitality with clients.
Stayed for a night...did not spent much time using facilities. The hotel is clean and rooms are comfortable enough for a short stay.
A good stopover hotel
Very comfortable and newish hotel. It was an oasis in bleak surroundings. Easy walk to the centre of town.
Always a pleasure to stay here, very professional staff, good location, pleasant, clean rooms
Brilliant and the Infinity Pool on top of the Hotel was perfect
First class
First class service from check in to check out. Staff couldn't have been more helpful
staff were friendly amazing and very accomodating. Place was clean, nice and the rooftop pool was amazing
Avoid this hotel. Ridiculously priced during CL
Stated during champion league final for 5 nights. This hotel service was well below par. Breakfast at 12 euros is definitely not worth it as the food is not all fresh. No iron they want you to spend on laundry service which is not acceptable. The room was boiling hot on arrival. Many more issues. I would not stay here again.
Really enjoyed my stay here, Staff was excellent with great communication, Hotel was nice and clean, I would stay here again anyone who is going to stay here would enjoy it to.
Poor that the pool was closed in June when it was over 90 degrees! Very few amenities in bathroom (no shower cap, eat buds) No tea/coffee making facilities. It was clean and tidy. Breakfast was good. Far from central Madrid. Takes 50 mins and costs £10 each way by public transport.
Lovely room shams about breakfast
When we checked in guy wasn't very helpful when asked him about getting into Madrid but came down a few hours later and the lady was great , she gave us info and looked up what metro line we needed once we got there and wrote all down on paper for us. Paid for breakfast next morning but wish i hadn't as done myself a cofee went back for food but most had run out ended up waiting nearly fifteen minutes for more to come out and then got back to my table someone had taken my coffee away. It was really busy and they were bringing hot food out in small silver trays just simply not enough dont think they could cope with the amount of people. Room was nice and clean tho lovely comfortable beds.
i tried to cancel the hotel 7 days before my trip due to illness but they would not give me any kind of refund - also they would not let me swap the date of the stay
the Hotel was very clean staff friendly and helpful
The staff was accommodating even with my early arrival.
It was nice that it was 10 min away from the “plaza,” and 3 min away from the bus stop (since taxis and uber were unavailable due to them being on strike.) however, the bed felt like it was gonna break if we even turned at night, the bathroom was dirty, and there was no soap, shampoo or conditioner (we had some, but they didnt provide any.)
Convenient, clean, modern hotel
Nice modern hotel close to entrance to old town - everything in the centre is within walking distance. Underground parking is very convenient. Buffet breakfast expensive for what you get, walking into town for a pastry and coffee is easy.
It was nice hotel.
Requested 1 double bed but got 2 twin beds instead. Arrived late at night, no one at the reception. Waited at least 5 mins for one to arrive. No complimentary bottled water inside room.
This hotel is right by the bus stop so it is convenient to get to and from the airport. It is not in the city center. Nice facilities, but rooms are very small.
Satisfactory
Had a bit of a hard time finding it. Then, we had a good stay.
Excellent hotel. Great location
Came in to visit our daughter studying at the university. Excellent hotel at a reasonable price. Easy walk to restaurants, shopping and public transportation. Also a short walk to the university. Great place to stay.
Great hotel and location
Great location, fantastic stay. Room spotless room cleaned every day. Staff lovely and very accommodating
Excellent Hotel for a relaxing holiday.
The Rafael Forum Alcalá de Henares is a short walk from the centre of Alcalá de Henares (about 10 minutes) where there is lots of history and plenty of places to eat and drink. About 5 minute walk away was lovely park. The hotel itself is both a business and leisure hotel with a mixture of guests, although i would not say it was suitable for families with very young children. The room i had was a superior room with a jacuzzi bath which i would highly recommend, although the room was clean and comfy, it could do with a little bit of maintenance (such as the board at the back of the bed was starting to come away). On the roof of the hotel was a jacuzzi plunge pool which was very refreshing on a hot sunny day and covered places to sit away from the hot sun. The breakfast in the morning was absolutely fabulous with both hot and cold options of food, bean to cup coffee machines and a huge selection of teas as well as orange juice and water. There was something for everyone although there is a supermarket a few minutes walk away. The food in the hotel was surprisingly good, the restaurant has a good range and the room service had a great selection which was cooked fresh and brought quickly to your room. The hotel was easy to get to by bus from the airport, with a bus stop just across the road with buses to the airport every half hour and busses to Madrid every few minutes. I would recommend this hotel if you are visiting alcalá de henares and will stay here again.
Not happy at all.
On The hotel website it says the jacuzzi at the terrace opens in spring and summer. On arrival, I was told it is closed and only opened in summer. Wifi at the hotel is horrible. I could not place WhatsApp calls not to talk about watching movies online. The hotel location is very far from Madrid and the area is not the greatest.
Quiet nice hotel
The hotel is a short distance outside the center, but inside walking distanse. Breakfast was very good. Wi-Fi-not very fast. The bed was in the middle of the room facing the window ,facing an appartment building. Needed to have the blinders down at all time. It was very hot ouside, but the aircondition was very good.
Good location, easy access to old Alcala area.
Clean, modern hotel. Actually one of the best hotels we've stayed in Spain for the price and commodity.
Very modern hotel. Only stayed 1 night and did not eat there.
Great hotel for business trips in a quiet location
I have only one small complaint about my room. The moulded silicone surrounding the bath should be replaced, otherwise the room was clean and tidy.
Good hotel but far away
A nice hotel but the location was remote and difficult to get to by public transport.
Short Stay
Great hotel walking distance into the town of Alcala de Heneres. very lively as festival on - great. Staff very helpful and friendly. Overall a very comfortable and enjoyable stay.
Nice Hotel, fresh, clean,
Hotel and room was great, I asked for rooms next to each other and double beds but that info was not passed forward from Expedia to the Hotel.
Comfortable and a good deal but....
Very comfortable hotel, beds were better than most. More dust in the room than there should have been. One big problem is there was no mention when I booked this hotel that the restaurant was closed from July 16-August 26. Good thing I didn't select the breakfast plan. Nearest restaurant was 1/2 mile from hotel. Also no mention of a 12eu/day parking fee. There is parking on the nearby streets but all of these items should be listed under hotel notes.
Lovely hotel, little attention to detail
Facilities were nice enough, though the tv speakers were absurdly loud and i was unable to adjust them. I'm sure if i asked for assistance they could have fixed it, but being welcomed by blasting speakers after a long day of traveling isn't really ideal. The day I checked out I waited ten minutes before having to access the employee area to get a reveptionist to check out. She was nice, and i appreciate the waiting taxi they have out front. Room and a/c were nice, but for the price i would hope for better customer service.
I highly recommend this hotel!
Hotel staff super nice. Our flight arrived to Spain from US at 7:00am. We got to the hotel at 9:00am. We were exhausted by the trip. The receptionist had the housekkepers prepare a room for us and let us check in at 9:30am at no extra charge! The attitude was one of kindness and compassion and how can they help us. No begging on our part. Very pleased and impressed. Room clean. Quiet. Comfortable bed. Thank you for a pleasant stay. Definitely would go back. Very professional!
Great Hotel
Lovely hotel, lovely weather! Rooftop spa fantastic!
Nice modern hotel away from the centre of Madrid
A nice modern hotel within a short walk to the very nice town of Alcalá de Henares. The WiFi was a bit hit and miss (not reliable) but the cabled internet in the room thankfully worked all the time at 20Mb. There were no tea/coffee facilities in the room, but the desk and safe were good, also a mini bar fridge to keep your drinks chilled from the Mercadona supermarket a very short walk away. I ate in the restaurant once and the food was of a good standard. Plenty of nice restaurants in the town too. Maybe the cleaners could pay a bit more attention to dusting/cleaning the floor under the chairs, but overall a pleasant stay.
Good but bland rooms
New but souless hotel on the outskirts of the town. Geared for the business market.
Good location on the edge of Town
Good location on edge of Town, easily walkable into Alcala. Modern Hotel, few facilities, mainly set up for corporate use.
Acala DE hernandes
Love the location nice hotel
They don't care anymore
Pool bar not open...sullen staff... No alcohol in mini bar but listed on the mini bar menu. Basically, they have given up. It's like they just rent rooms to people... They don't care about your experience.
Only by car (public transport is not good)
Short stay
Lovely hotel, staff very friendly. Stated location 15 minutes from calle mayor but really less than 5 min from pedestrian area. Alcala de haneres was beautiful town with loads of historic buildings and restaurants. Tapas bars had really good food and great value!
Good hotel in Alcala de Henares
Long weekend spent on the outskirts of Madrid, hotel excellent value for money
Clean modern hotel w good transport links
This hotel was fantastic and I recommend it to anyone who visits Madrid and doesn't want to stay in a busy, overcrowded hotel in the centre. Upon arrival, after reading several reviews I requested a 'room with a view' and after hotel didn't have any 'view' double rooms left, they kindly upgraded us free of charge to superior suite double room, with the 'view'. The view overlooks Alcala and the rest of Madrid. Room is lovely, super clean and large bathroom with two sinks, jacuzzi style bath tub and shower. There is small (cold water!) shallow pool on roof top which is great too. We bought the package with the breakfast (recommend), buffet style continental with a little hot food, fresh fruit and meats, and freshly squeezed orange juice. Recommend breakfast as although theres a really cheap supermarket next door, theres only one other cafe about 5mins walk which serves food very nearby, but it looked pretty cheap outside. Staff at hotel were friendly, spoke English and were helpful in giving info for tourist needs. Hotel is easily located by bus from T2 Barajas airport. Get the 824 bus and stop at 'Puerto De Madrid' (3.60EUR single) and takes around 40mins. We were told a taxi would cost min of 40EUR so I really recommend bus as they are spacious, clean, air conditioned. From that exact bus stop (facing the opp direction), take the 223 bus (3.60EUR) and it takes you to Av. de America stop (central Madrid) which is on the metro. Overall, brilliant hotel & highly recommend!
Affordable Stylish & good connections.
Superb value, friendly staff and just over the road from the main bus route into central madrid and the airport. Would definitely stay again.
A Niggle
Our only com-paint was the total lack of information in either the hotel lobby or in the room information concerning the cost of breakfast. This was excellent but the cost should have been known in advance.
Comfortable, clean and modern
The staff could not do enough to make our stay comfortable, they were extremely friendly and helpful. The hotel itself was beautiful - clean, spacious and modern. The room was lovely and the bathroom an absolute dream. The only downside was that despite the gorgeous weather, the pool had been drained and the rooftop bar closed.
Review
Comfortable hotel, very clean and staff were very helpful at searching for information for us about other journeys we wanted to make from there. Only used room service once, which was good but never used restaurant or bar. Enjoyed plunge pool on the roof as very relaxing space at the end of the day. Rooms would benefit, in my opinion, from having a kettle to make hot drinks, especially first thing in the morning. Think this hotel best suited for business trips as we seemed to be only holidaymakers there. Lovely area to stay in and easy and cheap to get into Madrid if needed.
Great Deal Outside Madrid
The hotel was16 miles away, but walking distance away from the town of Alcala De Heneres - filled with shops and small restaurants. The staff was attentive and patient with tourists; however, it was more of a siness hotel therefore there were few small children and families. We had three to a double bed room and they brought in an extra bed with no issues or charge. The breakfast was the same each morning but variety of foods to choose from. The room was quaint, but very elegant with new modern designs. There is no view and no pool. There's a small grocery store down the street to buy extra food. Also, you can park on the street for free rather than their parking garage.
On the outskirts of a Historic University City
Convenient location on the edge of Alcala De Henares, 25mins by bus to Madrid. Room was excellent and the staff very helpful, however the swimming pool was out of use, this was the only downside to the hotel.
Cannot fault the Alcala Rafael Hotel
All very good in the hotel, location good becasue easy walk into town. Immediate surroundings not exciting but interior everything excellent, especially the staff!
Nice Staff
The staff at the hotel was very friendly. The bed however was very uncomfortable and the room was small, which I can understand since everything is small in Spain. Everything around the area closes at 10pm at night. A decent location if you are not planning on traveling into Madrid and only staying to see Alcala de Henares itself. I'd probably stay there again only if I wasn't traveling to specifically see Madrid. I definitely would recommend to a friend, but again... only if staying in the region.
The only hotel with a pool in alcala de henares
The title says it all, it was a god sent to have the pool on the roof when the temperature showed high 30's. Hotel is clean fresh and has all business people would need. As we where attending a friends wedding it was a bit natural and classic hotel chain rooms. However the location is 10 min walk from the main street calle mayor ,bus 223 to Madrid (30-40min) stops just opposite the hotel and the nearest super market is just around the corner. The pool is small but sooo nice and in the evening the roof terrace turns in to a outdoor bar which over looks alcala and madrid in the sky line. would definitely go back and stay again
Modern New Hotel
Great hotel, nice people and very convenient.
excellent location
perfect for madrid airport. The highlight was the nesting white storks on the lovely old buildings.Low point was ridiculous prices in an Irish bar.
A comfortable stay
Good hotel for shorter stays. Well run and maintained with good breakfast buffet. Regular menu is pricey, though. Nice location for sight-seeing in Alacala de Herneres, as well as right on the bus route into Madrid.
Todo muy bien. Super amables desde que llegamos hasta que nos fuimos. Sin duda volvería a repetir. Gracias
夜遅くに到着しましたが、少しでも早く部屋に入れるようにWi-Fiの設定も手伝って下さり、配慮を感じました。 翌朝、近所を歩いて見ると落ち着いた歴史的ある街並み、大学への歴史地区への入り口である門へも近く、便利な場所にありました。すぐ近くにはスーパーがあるようで、買物袋を持った人とすれ違いましたが、その影響によるうるさい感じもなく、便利でも静か、良い場所に位置している事を改めて感じました。
Bra opphold, fint hotell. Enkel frokost men den var god. Sengene var litt harde, rommene var romslige og rene. Flott med soltak og ett lite basseng, hyggelig betjening.
Estupendo
Hotel bastante moderno. El personal muy amable. Muy limpio.
Estupendo un saludo
Madrid trip
Location is far. The reception for checking in was not in welcome mood. We booked 3 persons room. It's not bad, clean and nice view. But the towel handle is broken. NO kettle is provided😟 and the fridge is broken down. Another reception came (luckily the checked-in one is off duty) to checking. David upgraded us to the suite room after our negotiation. It was much better although there is one socket is out of order, there are plenty sockets to use. But we couldn't go to swimming due to the problems delay, the pool is closed. David is nice and very helpful. Beware there is no kettle provided on normal room. The lobby is nice. There is a big supermarket nearby but closed on Sunday.
Excelente todo. Ubicación y servicios
Top Alcalá de Henares
Todo perfecto y muy cerca del centro de la ciudad.
Sehr simples Hotel. Die Sauberkeit hätte höher sein können. Die Seife im Bad war nicht aufgefüllt und im Zimmer selbst roch es nach muffigen alten Kissen. Ich hatte das Hotel auch wg. Des Pools gewählt, der aber nicht geöffnet war. An sich ok für eine Nacht, aber nicht für den Preis und nicht, wenn man ein 4*-Hotel erwartet.
todo perfecto, repetiría sin dudarlo :)
Las sabanas con mucho pelos y el personal poco amable
La falta de parking incluido en el precio. No opción de más bebidas en el buffet del desayuno aunque sea pagando (como refrescos o cervezas)
Excelente hotel
Me encantó la habitación, la cama y la bañera.